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Servicenow Administration Jobs (NOW HIRING)

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ServiceNow Admin

San Ramon, CA · On-site

ServiceNow Administration certification is a plus * ServiceNow Developer certification is a plus General Job Responsibilities: * Design and develop integration, workflow, error notifications between ...

kgs

ServiceNow Platform/Product Admin

Washington, DC · Remote

The ServiceNow Platform / Product Admin will provide day-to-day administration, configuration support, platform monitoring, and product enablement across the ServiceNow environment. Principal ...

kgs

ServiceNow Platform/Product Admin

Washington, DC · Remote

The ServiceNow Platform / Product Admin will provide day-to-day administration, configuration support, platform monitoring, and product enablement across the ServiceNow environment. Principal ...

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How much do servicenow administration jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for servicenow administration in the United States is $43.70, according to ZipRecruiter salary data. Most workers in this role earn between $20.67 and $61.54 per hour, depending on experience, location, and employer.

What is ServiceNow administration?

ServiceNow Administration refers to the management and configuration of the ServiceNow platform, which is a cloud-based solution used for IT service management and business process automation. Administrators are responsible for user management, customizing workflows, managing data, ensuring security, and maintaining the overall health of the platform. They also implement updates, troubleshoot issues, and optimize the platform to fit organizational needs. ServiceNow Administrators play a key role in ensuring that the system runs smoothly and supports business objectives effectively.

What are the key skills and qualifications needed to thrive as a ServiceNow administrator, and why are they important?

To thrive as a ServiceNow Administrator, you need a solid understanding of IT service management (ITSM) processes, proficiency in ServiceNow platform configuration, and a relevant bachelor's degree or equivalent experience. Familiarity with scripting (JavaScript), ServiceNow certifications (such as Certified System Administrator), and experience with workflow automation tools are highly valued. Strong problem-solving skills, attention to detail, and effective communication are crucial soft skills for collaborating with stakeholders and troubleshooting issues. These competencies ensure efficient platform management, seamless service delivery, and successful alignment of IT solutions with business needs.

What are some common challenges faced by ServiceNow administrators, and how can they be addressed?

ServiceNow Administrators often encounter challenges such as managing complex workflows, handling frequent platform updates, and ensuring data integrity across various modules. Staying current with ServiceNow's regular releases and understanding the impact of changes on existing configurations is crucial. Collaborating closely with development teams and end users helps in identifying potential issues early and streamlining processes. Proactive communication, ongoing training, and participation in the ServiceNow community are effective strategies for overcoming these challenges and continuously improving platform performance.

What is the difference between Servicenow Administration vs ServiceNow Developer?

AspectServicenow AdministrationServiceNow Developer
CertificationsCertified System Administrator (CSA)CSA plus development certifications
Primary ResponsibilitiesManaging configurations, user access, workflowsBuilding custom applications, scripting, integrations
Work EnvironmentIT support teams, service managementDevelopment teams, technical projects
Industry UsageITSM, IT operationsCustom app development, automation

Servicenow Administrators focus on configuring and maintaining the ServiceNow platform, ensuring smooth IT service management. ServiceNow Developers, on the other hand, build custom applications and automate processes within ServiceNow. While Administrators handle day-to-day platform management, Developers create tailored solutions to meet specific business needs. Both roles often collaborate but require different skill sets and certifications.

Are ServiceNow administrators in demand?

ServiceNow administrators are in high demand due to the platform's widespread adoption in IT service management and enterprise workflows. Organizations seek skilled professionals with certifications and experience to manage and optimize ServiceNow environments, leading to strong job growth in this field.

Can a non-IT person become a ServiceNow administrator?

ServiceNow administration typically requires a strong understanding of IT processes, workflows, and platform configuration, which are often gained through technical training or certifications. While non-IT professionals can learn these skills, becoming a ServiceNow administrator usually involves acquiring knowledge of scripting, system management, and platform tools, making prior IT experience beneficial but not always mandatory with proper training. Continuous learning and hands-on experience are key to success in this role.

What is the role of admin in ServiceNow?

A ServiceNow administrator is responsible for configuring, maintaining, and optimizing the ServiceNow platform to meet organizational needs. They manage user access, develop workflows, troubleshoot issues, and ensure system performance, often requiring knowledge of scripting and ITSM best practices.
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Servicenow Administration jobs near you
Infographic showing various Servicenow Administration job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 86% Full Time, 10% Part Time, 1% Temporary, and 2% Contract. Highlights an 91% Physical, 3% Hybrid, and 6% Remote job distribution, with an average salary of $90,897 per year, or $43.7 per hour.

ServiceNow Administrator II

Woodforest Financial Group

The Woodlands, TX

Full-time

Re-posted 18 days ago

Woodforest National Bank rating

6.7

Company rating: 6.7 out of 10

Based on 44 frontline employees who took The Breakroom Quiz

138th of 174 rated banks

Job description

Take the next step toward your new career today!
Become a part of the diverse and inclusive team within our nationally recognized award-winning Bank that is one of the strongest in the nation. Woodforest National Bank is privately owned, and our Employee Stock Ownership Plan is the largest shareholder. We focus on building relationships and discovering opportunities to better serve our communities and understand the financial needs of every customer we serve.

At Woodforest we care and prove it by volunteering with local charities and foodbanks to give back to the communities we serve. By joining Woodforest you will become a part of one of the largest employee-owned banks in the country!
The ServiceNow Administrator II serves as a key contributor to the administration, development, and optimization of an enterprise-scale ServiceNow platform supporting multiple business units. This role balances platform configuration, light development, and solution design responsibilities while ensuring alignment with organizational standards, security requirements, and long-term platform strategy.

This position plays a critical role in advancing automation, improving service delivery efficiency, and supporting the adoption of modern platform capabilities such as AI-driven workflows and predictive intelligence.
Key Responsibilities:
  Administer, configure, and maintain the ServiceNow platform across all environments (Dev, Test, Prod).
  Support platform architecture by ensuring solutions align with ServiceNow best practices and organizational standards.
  Deliver scalable solutions aligned with ServiceNow best practices while reducing technical debt.
  Manage platform upgrades, patches, and releases, including testing and validation.
  Perform instance cloning and manage environment strategy.
Competencies Required:
  Strong communication skills with the ability to translate technical concepts into business outcomes.
  Working knowledge of ITIL frameworks and Agile methodologies.
  Strong understanding of ServiceNow platform capabilities and architecture.
  Experience supporting multiple modules (ITSM, CMDB, Service Catalog, Asset Management).
  Experience with Flow Designer, Integration Hub, and API integrations.
  Strong analytical, organizational, and problem-solving skills.
  Ability to manage multiple priorities in a fast-paced environment.
  Ability to work independently and contribute within a team environment.
  Commitment to platform governance, standards, and continuous improvement.
Technical Skills:
  ServiceNow administration and configuration
  JavaScript (ServiceNow scripting: Business Rules, Client Scripts, Script Includes)
  Web technologies (HTML, CSS)
  API integrations (REST/SOAP)
  Data management and instance strategy
  Reporting and dashboards (Performance Analytics preferred)
Minimum Qualifications/Experience:
  ServiceNow Certified Administrator (CSA)
  5 years of ServiceNow administration and/or development experience
  2 years experience working in ITIL and/or Agile environments
  Experience supporting multi-module implementations (ITSM, CMDB, integrations)
Preferred Qualifications:
  Additional ServiceNow certifications (CAD, CIS, or CSDM / CMDB)
  Experience with Virtual Agent, AI, or predictive intelligence
  Experience with CI/CD or ServiceNow DevOps practices
  Bachelor's degree in Computer Science, Information Systems, or related field
Work Status:
  Full-Time.
Supervisory Responsibility:
  None.
Travel:
  0% travel expected.
Working Conditions:
  Conditions involve lifting no more than ten pounds, sitting most of the time, but may involve walking, moving, or standing for brief periods, and occasionally lifting and carrying articles like files, ledgers, folders, etc.
Disclaimer:
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Nothing herein restricts management's right to assign or reassign duties and responsibilities to this job at any time.
Woodforest is an Equal Opportunity Employer, including Disability and Veterans.

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About Woodforest National Bank

Sourced by ZipRecruiter

Woodforest National Bank, based in The Woodlands, Texas, USA, is a full-service community bank that operates in the banking and financial services industry. Founded in 1980, it has evolved from a single bank in Houston, Texas, to a nationally recognized and reputed bank with branches in 17 states across the U.S. The bank provides a variety of financial services like personal banking, wealth management, insurance services, treasury management, and corporate and commercial banking. Woodforest is committed to "Earn your trust every day, in all we do" that shapes their numerous strategies and decisions.

Industry

Commercial banking

Company size

1,001 - 5,000 Employees

Headquarters location

The Woodlands, TX, US

Year founded

1980

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