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Service Writer Jobs in Appleton, WI (NOW HIRING)

Bergstrom Automotive

Production Assistant

Appleton, WI · On-site

$18 - $20/hr

Previous experience as a Service Advisor or Service Writer strongly preferred * Some basic automotive knowledge, preferably body shop experience * Upbeat and positive personality * Active listening ...

BERGSTROM AUTO

Production Assistant

Appleton, WI

$18 - $20/hr

Previous experience as a Service Advisor or Service Writer strongly preferred * Some basic automotive knowledge, preferably body shop experience * Upbeat and positive personality * Active listening ...

Aquarius Home Services

Service Supervisor

De Pere, WI · On-site

$60K - $70K/yr

Service Manager Why You'll Love This Role If you're the kind of leader who loves developing people ... Clear, confident verbal and written communication * Comfort in a fast‑paced, goal‑driven ...

Pete's Garage

Be Seen First

Bicycle retail salesperson

Green Bay, WI · On-site

$18 - $24/hr

Service responsibilities include repair, new bike builds, service estimating and service writing, parts inventory, and communicating with customers. What we offer: We pride ourselves on our friendly ...

Alta Resources

Customer Service Rep

Neenah, WI

$16.50 - $22.50/hr

Excellent verbal and written communication skills * Ability to build relationships with clients ... Service milestone rewards and financial assistance programs * 10k signing bonus (seasonal hiring)

Phenom People

Customer Service Associate

Oshkosh, WI

$14.25 - $19.75/hr

Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico) * Requires ... Pay Transparency Customer Service Associate. If you are applying on a job board or unable to click ...

Tweet/Garot Mechanical

Service Technician

De Pere, WI · On-site

... written and oral communication skills. • Be available to work nights or weekends on a rotating basis to service emergency needs of our customers. • Travel may be required. • Valid driver ...

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Service Writer information

See Appleton, WI salary details

$11

$23

$41

How much do service writer jobs pay per hour?

As of Jun 14, 2026, the average hourly pay for service writer in Appleton, WI is $23.70, according to ZipRecruiter salary data. Most workers in this role earn between $18.08 and $27.21 per hour, depending on experience, location, and employer.

What is the difference between Service Writer vs Service Advisor?

AspectService WriterService Advisor
CredentialsHigh school diploma; some certifications preferredHigh school diploma; certifications like ASE may be beneficial
Work EnvironmentAuto repair shops, dealershipsAuto repair shops, dealerships
Job RoleRecords customer vehicle issues, writes repair ordersDiscusses vehicle issues with customers, recommends repairs
Customer InteractionPrimarily administrative, minimal technical discussionHigh customer interaction, technical explanations

Service Writer and Service Advisor roles often overlap, but Service Writers focus on documenting customer vehicle issues and creating repair orders, while Service Advisors engage more directly with customers to discuss repairs and recommend services. Both roles require good communication skills and industry knowledge, and they work closely within auto service environments.

What jobs pay 10,000 a month without a degree?

A Service Writer typically earns between $3,000 and $6,000 per month, depending on experience and location, and usually requires strong communication skills and automotive knowledge. Jobs that pay $10,000 a month without a degree often include sales roles, real estate agents, skilled trades like electricians or plumbers, and certain entrepreneurial ventures, which rely on experience, certifications, or commissions rather than formal education.

How does a Service Writer typically collaborate with technicians and customers throughout a repair order?

A Service Writer acts as the communication bridge between customers and the service technicians. They are responsible for accurately documenting customer concerns, explaining recommended services or repairs, and ensuring technicians have clear instructions. Throughout the process, Service Writers update customers on the status of their vehicles and relay important feedback from technicians. Effective collaboration ensures smooth workflow, minimizes misunderstandings, and enhances customer satisfaction.

How do service writers get paid?

Service writers typically earn a combination of base salary and commissions or bonuses based on sales, repairs, or customer satisfaction. They may also receive benefits such as health insurance and paid time off, depending on the employer. Compensation structures can vary by dealership or service center, and strong communication and sales skills are often important for earning incentives.

What are the key skills and qualifications needed to thrive as a Service Writer, and why are they important?

To thrive as a Service Writer, you need a solid understanding of automotive systems, strong organizational skills, and typically a high school diploma or equivalent. Familiarity with dealership management systems (DMS), repair order software, and customer relationship management (CRM) tools is often required. Exceptional communication, active listening, and problem-solving abilities help you effectively interact with customers and technicians. These skills ensure accurate service documentation, efficient workflow, and a high level of customer satisfaction in a fast-paced environment.

What Is a Service Writer?

As a service writer, you are an automotive professional who works as a liaison between customers and a variety of automotive service providers, including mechanics, dealerships, and other related entities. You work as an advisor to explain to customers the repairs that may be needed on their vehicle and the suggestions being made by the mechanic. It is your job to ensure the customer gets only the services they need while paying a price appropriate to the costs of labor and parts. You must be an excellent communicator and knowledgeable about cars and the automotive industry.

What is the hardest job at a car dealership?

The service writer role at a car dealership can be challenging due to the need to manage customer expectations, coordinate repairs with technicians, and handle high-pressure situations. It requires strong communication skills, organization, and the ability to work under tight deadlines. The job often involves multitasking and maintaining customer satisfaction in a fast-paced environment.

What exactly does a service writer do?

A service writer acts as the primary point of contact between customers and an auto repair shop, documenting vehicle issues, estimating repair costs, and communicating service progress. They coordinate with technicians, prepare work orders, and ensure customer satisfaction throughout the service process.

What does a Service Writer do?

A Service Writer acts as a liaison between customers and the service department in automotive or equipment repair shops. They are responsible for understanding customers' repair and maintenance needs, creating work orders, providing estimates, and communicating job status updates. Service Writers also coordinate with technicians to ensure repairs are completed accurately and on time. Their role is crucial for delivering excellent customer service and ensuring efficient workflow in the service department.
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What job categories do people searching Service Writer jobs in Appleton, WI look for? The top searched job categories for Service Writer jobs in Appleton, WI are:
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Service Writer jobs near you

Technical Documentation Writer/Specialist (Mechanical Knowledge Required)

O'Neil and Associates, Inc

Oshkosh, WI • On-site

Full-time

Posted 4 days ago

Job description

Position Summary:

The Technical Writer II is responsible for creating clear and detailed technical documentation for complex mechanical, electrical, and pneumatic systems. You will work closely with engineers and other team members to translate technical information into user-friendly manuals and guides that meet customer specifications. This role also involves troubleshooting equipment, researching existing data, and ensuring all documentation aligns with contractual and compliance requirements.

What You'll Do:

  • Write and edit technical manuals, guides, and documentation according to customer specifications.
  • Troubleshoot and document mechanical, electrical, hydraulic, and pneumatic systems for heavy-duty equipment.
  • Research and utilize existing data to improve documentation efficiency.
  • Draft, organize, and format technical content, ensuring clarity and accuracy.
  • Maintain and archive technical data for long-term accessibility.
  • Track time spent on projects and provide progress updates to management.
  • Ensure documentation is completed on time and meets customer and company requirements.
  • Follow safety protocols when working with heavy-duty equipment and technical systems.
  • Assist with training new team members in documentation processes.
  • Support resource management and project scheduling as needed.
  • Perform additional technical writing and troubleshooting tasks as required.

What You Bring:

  • High school diploma or GED required; Associate degree in a technical or mechanical field preferred.
  • 2-4 years of experience writing technical documents for mechanical, electrical, or pneumatic systems, but not required.
  • Experience troubleshooting and diagnosing mechanical, electrical, hydraulic, or pneumatic systems.
  • Proficiency in Microsoft Word and Excel; experience with desktop publishing tools is a plus. Ability to learn XML.
  • Ability to read and interpret schematics, engineering drawings, and technical specifications.
  • Familiarity with Onboard Diagnostics (OBD) II, CAT ET, Allison DOC, Bendix Diagnostic, or other OEM diagnostic tools preferred.
  • Experience with government contracts, Department of Defense (DoD) projects, or military specifications is a plus.
  • Automotive Service Excellence (ASE) certification preferred.
  • Strong analytical skills with the ability to document complex technical concepts clearly.

Work Environment:

  • Office setting with use of standard office equipment (computer, phone, printer).
  • Occasional work in manufacturing or shop environments with exposure to noise and hazardous materials.
  • May require working on heavy-duty equipment and performing physical tasks (lifting up to 50 lbs).
  • Some overtime, weekend work, or travel (up to 5%; some projects may require up to 50%).

What You May Have Done in the Past:

  • Worked in an automotive environment in a troubleshooter or diagnostic type role.
  • Troubleshot and diagnosed issues with heavy-duty equipment.
  • Worked with government contracts or military/DoD technical documentation.
  • Used engineering drawings, schematics, and diagnostic tools to develop or write manuals.


Equal Opportunity Employer:

O'Neil & Associates, Inc. is an equal opportunity employer, providing equal employment opportunities to all qualified individuals without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, Vietnam Era or other eligible veteran status, or any other protected factor. Applicants must be authorized to work in the United States without sponsorship.

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