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Automotive Services Advisor Jobs in Appleton, WI

Russ Darrow Automotive Group

Service Advisor

Neenah, WI · On-site

Summary The Service Advisor is responsible for scheduling service work in the service department ... Must have at least 1 year experience in automobile service write ups * Self-motivated, organized ...

RUSS DARROW GROUP

Service Advisor

Neenah, WI · On-site

$55K - $75K/yr

Summary The Service Advisor is responsible for scheduling service work in the service department ... Must have at least 1 year experience in automobile service write ups * Self-motivated, organized ...

Fleet Farm

Auto Service Advisor

Oshkosh, WI · On-site

The Auto Service Advisor works with customers to determine their vehicle needs and services ... Promote and sell automotive products and services that meet customer needs. * Develop service ...

Fleet Farm

Auto Service Advisor

Oshkosh, WI

The Auto Service Advisor works with customers to determine their vehicle needs and services ... Promote and sell automotive products and services that meet customer needs. * Develop service ...

Fleet Farm

Auto Service Advisor

Appleton, WI · On-site

The Auto Service Advisor works with customers to determine their vehicle needs and services ... Promote and sell automotive products and services that meet customer needs. * Develop service ...

Fleet Farm

Auto Service Advisor

Appleton, WI · On-site

The Auto Service Advisor works with customers to determine their vehicle needs and services ... Promote and sell automotive products and services that meet customer needs. * Develop service ...

Fleet Farm

Auto Service Advisor

Appleton, WI · On-site

The Auto Service Advisor works with customers to determine their vehicle needs and services ... Promote and sell automotive products and services that meet customer needs. * Develop service ...

Fleet Farm

Auto Service Advisor

Oshkosh, WI · On-site

The Auto Service Advisor works with customers to determine their vehicle needs and services ... Promote and sell automotive products and services that meet customer needs. * Develop service ...

Bergstrom Automotive

Automotive Technician

Oshkosh, WI · On-site

$26 - $38/hr

Collaborate with service advisors to communicate repair needs and timelines to guests. * Stay up-to-date with the latest automotive technologies and manufacturer training. * Adhere to safety ...

Bergstrom Automotive

Automotive Technician

Kaukauna, WI · On-site

$20 - $26/hr

Collaborate with service advisors to communicate repair needs and timelines to guests. * Stay up-to-date with the latest automotive technologies and manufacturer training. * Adhere to safety ...

Bergstrom Automotive

Automotive Technician

Appleton, WI · On-site

$28 - $40/hr

Collaborate with service advisors to communicate repair needs and timelines to guests. * Stay up-to-date with the latest automotive technologies and manufacturer training. * Adhere to safety ...

Bergstrom Automotive

Automotive Technician

Appleton, WI · On-site

$20 - $26/hr

Collaborate with service advisors to communicate repair needs and timelines to guests. * Stay up-to-date with the latest automotive technologies and manufacturer training. * Adhere to safety ...

Bergstrom Automotive

Automotive Technician

Green Bay, WI · On-site

$22 - $28/hr

Collaborate with service advisors to communicate repair needs and timelines to guests. * Stay up-to-date with the latest automotive technologies and manufacturer training. * Adhere to safety ...

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All JobsAutomotive Services Advisor JobsAutomotive Services Advisor Jobs in Appleton, WI

Automotive Services Advisor information

See Appleton, WI salary details

$11

$25

$44

How much do automotive services advisor jobs pay per hour?

As of Aug 27, 2026, the average hourly pay for automotive services advisor in Appleton, WI is $25.30, according to ZipRecruiter salary data. Most workers in this role earn between $18.08 and $29.09 per hour, depending on experience, location, and employer.

What does an automotive services advisor do?

An Automotive Services Advisor acts as the main point of contact between customers and the service department at an auto dealership or repair shop. They are responsible for assessing customer needs, explaining recommended services and repairs, preparing cost estimates, and coordinating the work between technicians and customers. Advisors also help ensure that service is completed efficiently and keep customers informed throughout the process. Their role is essential in delivering excellent customer service and maintaining the smooth operation of automotive service centers.

What are some common challenges automotive services advisors face when balancing customer satisfaction with repair shop workflow?

Automotive Services Advisors often face the challenge of managing customer expectations while ensuring the shop's workflow runs smoothly. They must communicate clearly about repair timelines, costs, and unforeseen delays, all while keeping customers informed and satisfied. It’s also important to coordinate effectively with technicians to ensure that vehicles are prioritized correctly and that the service process remains efficient. Strong organizational and interpersonal skills help Advisors maintain positive relationships with customers and colleagues, even during busy periods or when unexpected issues arise.

What are the key skills and qualifications needed to thrive as an automotive services advisor, and why are they important?

To thrive as an Automotive Services Advisor, you need a solid understanding of automotive systems, customer service experience, and often a high school diploma or vocational training. Familiarity with dealership management software (DMS), scheduling systems, and sometimes ASE certification is important for managing service orders and customer information. Excellent communication, problem-solving abilities, and organizational skills help build trust and ensure smooth coordination between customers and technicians. These skills are essential for delivering quality service, maximizing customer satisfaction, and ensuring efficient shop operations.

What is the difference between Automotive Services Advisor vs Automotive Service Technician?

AspectAutomotive Services AdvisorAutomotive Service Technician
CredentialsCustomer service skills, knowledge of automotive repairs, often certifications like ASETechnical certifications, ASE certifications, mechanical skills
Work EnvironmentCustomer-facing, office and service bayGarage or service bay, hands-on repair environment
Employer & Industry UsageUsed in dealerships, repair shops, service centersUsed in repair shops, dealerships, independent garages
Search & Comparison IntentUnderstanding roles, customer service, salesTechnical skills, repair work, certifications

The Automotive Services Advisor primarily focuses on customer interaction, explaining repairs, and selling services, while the Automotive Service Technician performs the hands-on repairs and maintenance. Both roles are essential in automotive service centers but differ in responsibilities and skill sets.

How do automotive services advisors get paid?

Automotive services advisors typically earn a combination of a base salary and commissions or bonuses based on sales, repairs, or service upselling. Compensation may also include benefits and performance incentives, and some advisors earn more through customer satisfaction and repeat business.

How to be an automotive services advisor?

To become an automotive services advisor, you typically need a high school diploma or equivalent, strong communication skills, and knowledge of automotive systems. Gaining experience in automotive repair or service departments and obtaining certifications like ASE can improve job prospects. The role involves explaining repairs, recommending services, and coordinating between customers and technicians.

Is an automotive services advisor a hard job?

An automotive services advisor's job can be challenging as it involves managing customer interactions, understanding vehicle repairs, and coordinating with technicians. It requires good communication skills, attention to detail, and the ability to handle multiple tasks in a fast-paced environment.

What are popular job titles related to Automotive Services Advisor jobs in Appleton, WI?

For Automotive Services Advisor jobs in Appleton, WI, the most frequently searched job titles are:

What cities near Appleton, WI are hiring for Automotive Services Advisor jobs?

Cities near Appleton, WI with the most Automotive Services Advisor job openings:

Automotive Services Advisor jobs near you
Infographic showing various Automotive Services Advisor job openings in Appleton, WI as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $52,632 per year, or $25.3 per hour.

Service Advisor

Neenah, WI • On-site

Russ Darrow Automotive Group
Motor Vehicle Manufacturing • 1 - 5K employees

6.0

Company rating: 6.0 out of 10

Based on 16 frontline employees who took The Breakroom Quiz

107th of 155 rated car dealerships

People enjoy working here

Recommended by students

Respectful managers

Learn more about Russ Darrow Automotive Groupexternal

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 7 days ago

Job description

Russ Darrow Neenah Direct is looking for motivated individuals to join our team! Our passion for our products, loyalty to our customers and dedication to our communities inspires us to be the best. The Darrow Difference is the foundation of our success - and we want you to be a part of it!
Are you outgoing, enjoy meeting new people, and have a passion for the latest technology? Are you looking for a fulfilling career and not just another job? At the Russ Darrow Group, we share the same commitment to our employees as we do our customers - after all, a great customer experience is only possible with great employees.
What We Offer
We believe in investing in our employees' growth and well-being, that's why we provide continuous training, advancement opportunities, competitive compensation, flexible schedules, comprehensive benefits, and employee assistance programs. Our culture emphasizes family values, diversity, and teamwork, ensuring exceptional service through empowered and dedicated team members.
No experience? No problem! We're eager to train the right candidates from the ground up. Our top-notch tools and resources will help you succeed! With over five decades of success, our experienced management teams will provide comprehensive training and support from day one.
If you're ready to join a team that values community involvement, career development, and a legacy of excellence, we'd love to hear from you.
Summary
The Service Advisor is responsible for scheduling service work in the service department and for selling additional needed service to customers. The Service Advisor is the dealership's first-line customer-relations and service representative.
Responsibilities
  • Greeting customers promptly
  • Obtaining customer and vehicle information
  • Clearly reporting all vehicle symptoms as described by the customer
  • Determining and recommending needed maintenance base on age, mileage and history of vehicle
  • Prepare a complete and accurate estimate of cost for labor and parts
  • Establish follow up time
  • Monitor the progress of each vehicle throughout the day, and updating customers frequently
  • Verifying that the final invoice reconciles with the work performed on the repair order
  • Explaining all completed work and charges to customers

Qualifications
  • Must be a top performer willing to go above and beyond for customers
  • Outstanding in sales and follow through
  • Must have at least 1 year experience in automobile service write ups
  • Self-motivated, organized and driven to succeed
  • Must possess valid driver's license

Benefits
  • Competitive Compensation Plans
  • Full Benefits Package
  • Medical, Dental & Vision
  • 401k with Company Match
  • HSA with Company Contribution
  • PTO from day one!!
  • Growth and Advancement Opportunities
  • Continuous Training and Development

What Russ Darrow Automotive Group employees say

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