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Service Operations Jobs in Florida (NOW HIRING)

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Service Operations information

See Florida salary details

$26.5K

$58.8K

$97.9K

How much do service operations jobs pay per year?

As of Jun 9, 2026, the average yearly pay for service operations in Florida is $58,771.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,800.00 and $71,400.00 per year, depending on experience, location, and employer.

What is Service Operations?

Service Operations refers to the management and optimization of processes that deliver services to customers. This role focuses on ensuring that service delivery is efficient, consistent, and meets quality standards. It involves coordinating teams, streamlining workflows, managing customer interactions, and using data to improve service performance. Service Operations is essential in industries such as IT, hospitality, and customer support, where high-quality service is a key competitive advantage.

What are some common challenges faced by professionals in Service Operations and how can they be addressed?

Professionals in Service Operations often encounter challenges such as managing high customer expectations, coordinating across multiple departments, and adapting to shifting priorities in a fast-paced environment. To address these, it's important to foster strong communication skills, use data-driven tools for workflow management, and prioritize continuous process improvement. Developing a collaborative approach with both internal teams and external clients can significantly enhance service delivery and job satisfaction.

What are the key skills and qualifications needed to thrive in Service Operations, and why are they important?

To thrive in Service Operations, you need strong analytical abilities, process optimization skills, and a background in business operations or a related field. Familiarity with service management platforms like ServiceNow, ITIL certifications, and workflow automation tools is highly beneficial. Excellent problem-solving, communication, and leadership skills help drive team effectiveness and foster customer satisfaction. These competencies are crucial for ensuring efficient service delivery, minimizing downtime, and continuously improving operational performance.

What is the difference between Service Operations vs Customer Service Representative?

AspectService OperationsCustomer Service Representative
Required CredentialsTypically a high school diploma or equivalent; some roles may prefer certifications in operations or businessHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentOffice settings, call centers, or on-site at client locationsCall centers, retail stores, or online support platforms
Employer & Industry UsageUsed across industries like logistics, tech, and manufacturing for managing service processesCommon in retail, telecom, and hospitality sectors for direct customer interaction

Service Operations roles focus on managing and optimizing service delivery processes within organizations, often involving coordination and logistics. Customer Service Representatives primarily handle direct interactions with customers, addressing inquiries and resolving issues. While both roles aim to enhance customer satisfaction, Service Operations is more process-oriented, whereas Customer Service Representatives focus on individual customer interactions.

What are the most commonly searched types of Service Operations jobs in Florida? The most popular types of Service Operations jobs in Florida are:
What are popular job titles related to Service Operations jobs in Florida? For Service Operations jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Service Operations jobs in Florida look for? The top searched job categories for Service Operations jobs in Florida are:
Service Operations jobs near you
Infographic showing various Service Operations job openings in Florida as of May 2026, with employment types broken down into 90% Full Time, 6% Part Time, 1% Temporary, and 3% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $58,771 per year, or $28.3 per hour.
Operations Manager- Service (Miami)

Operations Manager- Service (Miami)

TK Elevator

Miami, FL • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted yesterday

TK Elevator rating

8.2

Company rating: 8.2 out of 10

Based on 34 frontline employees who took The Breakroom Quiz

95th of 417 rated machine equipment manufacturers

Job description

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What we expect
The first 3 letters in workplace safety are Y-O-U!
TK Elevator is currently seeking an experienced Operations Manager - Service in Miami, FL
ESSENTIAL JOB FUNCTIONS:
  • Supervises superintendents and employees by providing direction and training, and communicating company policies, procedures and objectives. Includes hiring, and supervising performance management and progressive discipline
  • Administers company safety program. Includes performing safety audits when necessary and stressing the importance of safety to all employees
  • Visits job sites and performs quality audits to ensure that repairs are being completed efficiently and, in a cost, effective manner
  • Ensures that NIM job audits are performed within 15 days of construction and modernization turnovers. Includes identifying issues that could potentially affect the overall reliability of the equipment and providing feedback and recommendations for the improvement of future installations
  • Uses accounting reports and Map Point to review route management and callbacks. Includes making necessary changes to improve profitability
  • Provides technical input to sales staff on the scope of work and materials needed to bid repair work. Includes calculating labor and material costs
  • Enforces Cancellation Reduction Program
  • Works with Branch Manager and service and repair Sales Managers to address customers' needs
  • Maintains up-to-date knowledge of all federal, state and local elevator industry code requirements
  • Maintains strong familiarity of company products by attending company training classes and reviewing factory equipment updates and supplier goods. Includes working with regional field trainers
  • Administer parts program for contract service and repair to meet budget expectations and customer satisfaction

Who we are looking for
EDUCATION & EXPERIENCE:
  • Thorough knowledge of the elevator industry and general management methods within the elevator industry
  • Bachelor's degree (only to be substituted with extensive industry and management experience); or two years' experience managing on a branch departmental level; or an equivalent combination of education and experience
  • Ability to define problems collect data, establish facts and draw valid conclusions.
  • Ability to interpret an extensive variety of technical instructions in mathematical or diagram form, and deal with several abstract and concrete variables
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

What we offer
Provided they meet all eligibility requirement under the applicable plan documents, employees will be offered
  • Medical, dental, and vision coverage
  • Flexible spending accounts (FSA)
  • Health savings account (HSA)
  • Supplemental medical plans
  • Company-paid short- and long-term disability insurance
  • Company-paid basic life insurance and AD&D
  • Optional life and AD&D coverage
  • Optional spouse and dependent life insurance
  • Identity theft monitoring
  • Pet insurance
  • Company-paid Employee Assistance Program (EAP)
  • Tuition reimbursement
  • 401(k) Retirement Savings Plan with company match: Employees can contribute a portion of their pay on a pre-tax or Roth basis. The company provides a dollar-for-dollar match on the first 5% contributed.

Additional benefits include:
  • 15 days of vacation per year
  • 11 paid holidays each calendar year (10 fixed, 1 floating)
  • Paid sick leave, per company policy
  • Up to six weeks of paid parental leave (available after successful completion of 90 days of full-time employment)

Eligibility requirements for these benefits will be controlled by applicable plan documents. This is intended to provide a general description of benefits and other compensation and is not a substitute for applicable plan documents or company policies.
Additional information
TK Elevator is an equal opportunity employer and committed to diversity. Qualified applicants will receive consideration for employment without regard to age, gender, race, color, religion, sexual orientation, gender identity, national origin, disability, and veteran status or any other protected status required by applicable law.
Applicants with disabilities who require reasonable accommodation in connection with the application process are encouraged to email us directly at ElevatorJobs.ams@tkelevator.com or call 1-844-427-5461.
Contact
To apply to a position, please click on the Apply Now button.
For any additional questions or job specific requests, please use the contact
below and include the Job Requisition Number as a reference.
Elevatorjobs.AMS@tkelevator.com
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