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Service Operations Manager Jobs in Wichita Falls, TX

HOLT Group

Operations Manager

Wichita Falls, TX · On-site

The Truck Operations Manager evaluates, allocates, and directs all human, physical, and financial resources for the successful achievement of the parts and service department's annual business plan ...

HOLT Truck Centers

Operations Manager

Wichita Falls, TX

$85K - $145K/yr

The Truck Operations Manager evaluates, allocates, and directs all human, physical, and financial resources for the successful achievement of the parts and service department's annual business plan ...

United Ag & Turf

Service Manager

Frederick, OK · On-site

Manages service operations within the dealership to maximize return on investment by optimizing Service Department processes to ensure internal and external customer satisfaction. Grows profitable ...

United Ag & Turf

Service Manager

Frederick, OK · On-site

Manages service operations within the dealership to maximize return on investment by optimizing Service Department processes to ensure internal and external customer satisfaction. Grows profitable ...

Spherion Staffing & Recruiting

Be Seen First

Trust Operations Specialist

Wichita Falls, TX · On-site

$40K - $50K/yr

... the Trust Operations Manager. Skills: Must be able to work effectively while multi-tasking in a high volume environment. Must possess excellent interpersonal and customer service skills.

Holt Group

Mobile Service Technician

Wichita Falls, TX · On-site

Identify issues with specialty tools and communicate to management. * Operate shop equipment safely ... affect service operations, such as hazardous waste disposal, OSHA, EPA, and so on. Capable of ...

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Service Operations Manager information

See Wichita Falls, TX salary details

$34.6K

$76.6K

$127.5K

How much do service operations manager jobs pay per year?

As of Aug 6, 2026, the average yearly pay for service operations manager in Wichita Falls, TX is $76,551.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,400.00 and $93,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a service operations manager, and why are they important?

To thrive as a Service Operations Manager, you need expertise in operations management, process optimization, and team leadership, often backed by a relevant degree or equivalent experience. Familiarity with IT service management tools (like ServiceNow), workflow automation platforms, and relevant certifications such as ITIL are typically required. Strong problem-solving, communication, and customer service skills help you excel in leading teams and managing client expectations. These competencies are crucial for delivering efficient services, maintaining high customer satisfaction, and driving continuous improvement in operational performance.

What is a service operations manager?

A Service Operations Manager oversees the daily operations of a company's service department to ensure efficient and high-quality service delivery. They are responsible for managing teams, optimizing processes, and maintaining customer satisfaction. Key duties often include setting performance goals, analyzing service metrics, and implementing improvements. Service Operations Managers also coordinate with other departments to resolve issues and support business objectives.

What are some common challenges faced by service operations managers, and how can they be effectively addressed?

Service Operations Managers often encounter challenges such as balancing resource allocation, maintaining high service quality, and managing cross-functional teams. To address these issues, successful managers implement robust communication channels, regularly review performance metrics, and foster a culture of continuous improvement. Proactively identifying bottlenecks and ensuring clear alignment between teams can also help minimize disruptions and enhance overall service delivery.

What is the difference between Service Operations Manager vs Customer Service Manager?

AspectService Operations ManagerCustomer Service Manager
Primary FocusOverseeing service delivery processes and operational efficiencyManaging customer interactions and satisfaction
Required SkillsProcess management, logistics, team coordinationCommunication, conflict resolution, customer relations
Work EnvironmentOperations teams, service departmentsCustomer support centers, client-facing roles
Common CertificationsITIL, Six Sigma, PMP (optional)CSM, CRM certifications

The Service Operations Manager focuses on optimizing service delivery processes and operational efficiency, while the Customer Service Manager emphasizes managing customer interactions and satisfaction. Both roles require strong communication skills, but their core responsibilities and work environments differ, making each essential for different aspects of service management.

What job categories do people searching Service Operations Manager jobs in Wichita Falls, TX look for? The top searched job categories for Service Operations Manager jobs in Wichita Falls, TX are:
What cities near Wichita Falls, TX are hiring for Service Operations Manager jobs? Cities near Wichita Falls, TX with the most Service Operations Manager job openings:
Service Operations Manager jobs near you
Infographic showing various Service Operations Manager job openings in Wichita Falls, TX as of July 2026, with employment types broken down into 83% Full Time, 16% Part Time, and 1% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $76,551 per year, or $36.8 per hour.

Operations Manager

HOLT Group

Wichita Falls, TX • On-site

Full-time

Posted 23 days ago

Job description

Operations Manager
Department: HOLT Truck (TRUCK)
Employment Type: Full Time
Location: HTT - Wichita Falls
Description
Job Summary: The Truck Operations Manager evaluates, allocates, and directs all human, physical, and financial resources for the successful achievement of the parts and service department's annual business plan in alignment with the company's vision.
The incumbent in this position is expected to model the following practices daily: 1) Demonstrate alignment with the company's mission and core business values; 2) Collaborate with key internal/external resources; 3) Participate in ongoing self- development.
Essential Functions
  • Hires, develops, evaluates, and influences effective and consistent productivity and teamwork to ensure the delivery of Legendary Customer Service (LCS)
  • Models, promotes, reinforces, and rewards the consistent use of HOLT's Values Based Leadership (VBL) tools, models, and processes to ensure alignment with our Vision, Values, and Mission
  • Formulates, monitors, and controls department goals and activities in accordance with the company vision statement and core business values, to achieve established regional objectives and business unit forecasts
  • Selects, develops, and evaluates personnel to ensure high levels of performance, consistency, commitment, human resource availability, and effective planning for future resource needs
  • Budgets, monitors schedules, and controls the financial material and human resources of the parts and service departments to achieve targeted goals on a consistent basis
  • Manages, maintains, and develops physical and capital resources to ensure that their use is maximized
  • Develops, integrates, and communicates department plans for safety and environmental activities in support of company-wide goals to ensure safe working conditions and legal compliance
  • Works safely always and adheres to all applicable safety policies; complies with all company policies, procedures, and standards
  • Performs other duties as assigned

Knowledge, Skills, and Abilities
  • Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources
  • Computer knowledge and/or experience including Microsoft Word, Microsoft Excel, Microsoft PowerPoint, and Microsoft Outlook
  • Demonstrates acute knowledge of operations and related systems
  • Knowledge of safe work policies, procedures, and practices
  • Excellent verbal, written, communication and presentation skills
  • Time management skills to develop plans for structuring self and others to attain maximum productivity by establishing deadlines, milestones, tasks, resources and achievement of goals and work results
  • Critical thinking and problem-solving skills to apply logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, approaches, and prevention to problems
  • Judgment and decision-making skills to consider the relative costs and benefits of potential actions to choose the most appropriate one
  • Attention to detail and being thorough in completing work tasks
  • Effective influencing abilities
  • Ability to use relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards
  • Ability to work on multiple projects and deal effectively with employees and management
  • Ability to think logically for interpreting and analyzing problems assigned or encountered
  • Ability to identify complex problems and to review related information to develop and evaluate options and implement solutions
  • Organizational ability and confident to work independently and with individuals and groups

Requirements
Education and Experience:
  • High school diploma or equivalent with additional specialized/technical training or some college courses required
  • College degree in related field preferred
  • Minimum five years of experience required; seven or more years of experience preferred

Supervisory Responsibilities:
Responsibilities include, but are not limited to interviewing, hiring, and training employees; planning, assigning, and directing work; coaching and development; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems
Travel:
  • Up to 10% travel is to be expected with overnight stays of up to but not limited to twice per quarter

Physical Requirements:
  • Significant amount of time standing; occasional walking, sitting, crouching, stooping, climbing, and reaching
  • Constant movement and use of limbs; this position requires good manual dexterity, coordination, and stamina
  • Routinely reacts to visual, auditory, and other signals, including alarms and instructions, and is required to visually inspect work
  • This role frequently communicates with others, must be able to exchange accurate information in these situations

Work Environment:
  • This job is generally performed in a professional office environment
  • Occasionally works outdoors and may be exposed to weather extremes conditions that include inclement weather, heat, cold, and humidity
  • Exposure to minor burns, cuts, bites, or stings
  • Exposure to hazardous conditions, contaminants, and equipment
  • Exposure to high noise levels that may be distracting or uncomfortable
  • Frequently works at fast pace with unscheduled interruptions
  • Occasionally works in an enclosed vehicle or equipment
  • Required to perform work in cramped workspaces and/or awkward positions at times
  • Requires wearing common protective or safety equipment when applicable
  • Requires making decisions that affect other people, the financial resources, and/or the image and reputation of the organization

Disclaimer:
Please note that the above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not to be interpreted as an exhaustive list of all responsibilities, duties, and skills required of the incumbents so classified. All incumbents may be required to perform duties outside of their normal responsibilities, as needed.

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