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Service Operations Manager Jobs in Romeoville, IL

altg

Operations Manager

Orland Park, IL · On-site

$130K - $140K/yr

This role will focus on driving efficiency across service, parts, and rental functions while ... Manage operational KPIs including technician efficiency, parts turns, rental utilization, and ...

altg

Operations Manager

Orland Park, IL · On-site

$130K - $140K/yr

This role will focus on driving efficiency across service, parts, and rental functions while ... Manage operational KPIs including technician efficiency, parts turns, rental utilization, and ...

MedSpeed

Operations Manager

Elmhurst, IL · On-site

$80K - $95K/yr

Description Operations Manager Monday-Friday: 8:30 AM - 5:00 PM Join MedSpeed and help deliver ... Manage service quality and efficiency through daily observations, monitoring of exception and ...

MV Transportation

Operations Manager

Chicago, IL

$88K - $104K/yr

The Operations Manager is primarily responsible for but not limited to: * Effectively manage on ... Excellent customer service skills; * Ability to handle multiple tasks accurately and effectively;

My 5 Star Trucking

Operations Manager

Romeoville, IL · On-site

$48K - $60K/yr

Operations Manager Location - Scene 75 - Chicagoland (Romeoville), IL Position Type - FT Salary Pay ... If you're service-minded, motivated, and ready to be part of something fun and meaningful, we'd ...

MV Transportation

Operations Manager

Chicago, IL · On-site

$88K - $104K/yr

Responsibilities MV Transportation is seeking an Operations Manager will provide support ... Excellent customer service skills; * Ability to handle multiple tasks accurately and effectively;

MV Transportation

Operations Manager

Chicago, IL

$88K - $104K/yr

Responsibilities MV Transportation is seeking an Operations Manager will provide support ... Excellent customer service skills; * Ability to handle multiple tasks accurately and effectively;

Sound Specialists

Operations Manager

Chicago, IL · On-site

Work closely with Project Managers, Purchasing, and Service to resolve scheduling conflicts. * Lead weekly operations meetings and keep projects on track. * Identify operational risks before they ...

Onni Group

Operations Manager

Chicago, IL · On-site

The Operations Manager is responsible for managing and executing banquet and event operations with ... This role ensures that all front-of-house (FOH) elements, service details, and event logistics ...

MV Transportation

Operations Manager

Chicago, IL · On-site

$83K - $90K/yr

MV Transportation is seeking an Operations Manager will provide support, leadership and direction ... Excellent customer service skills; * Ability to handle multiple tasks accurately and effectively ...

Onni Group

Operations Manager

Chicago, IL · On-site

The Operations Manager is responsible for managing and executing banquet and event operations with ... This role ensures that all front-of-house (FOH) elements, service details, and event logistics ...

Advatix, Inc.

Operations Manager

Romeoville, IL · On-site

Operations Manager HRforGrowth ® is engaged as the talent acquisition partner to conduct this ... Partner with Client Services to develop relationships and ensure service and company objectives are ...

Salesforce, Inc.

Operations Manager

Chicago, IL · Remote

Help prepare mandatory agency financial reports, provide dedicated customer support services to ... Management, Contract Administration, or Business Operations within the US Public Sector.

MV Transportation

Operations Manager

Chicago, IL · On-site

$88K - $104K/yr

Responsibilities: MV Transportation is seeking an Operations Manager will provide support ... Excellent customer service skills; * Ability to handle multiple tasks accurately and effectively;

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All JobsService Operations JobsService Operations Manager JobsService Operations Manager Jobs in Romeoville, IL

Service Operations Manager information

See Romeoville, IL salary details

$36.2K

$80.2K

$133.6K

How much do service operations manager jobs pay per year?

As of Aug 11, 2026, the average yearly pay for service operations manager in Romeoville, IL is $80,188.00, according to ZipRecruiter salary data. Most workers in this role earn between $61,200.00 and $97,400.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a service operations manager, and why are they important?

To thrive as a Service Operations Manager, you need expertise in operations management, process optimization, and team leadership, often backed by a relevant degree or equivalent experience. Familiarity with IT service management tools (like ServiceNow), workflow automation platforms, and relevant certifications such as ITIL are typically required. Strong problem-solving, communication, and customer service skills help you excel in leading teams and managing client expectations. These competencies are crucial for delivering efficient services, maintaining high customer satisfaction, and driving continuous improvement in operational performance.

What is a service operations manager?

A Service Operations Manager oversees the daily operations of a company's service department to ensure efficient and high-quality service delivery. They are responsible for managing teams, optimizing processes, and maintaining customer satisfaction. Key duties often include setting performance goals, analyzing service metrics, and implementing improvements. Service Operations Managers also coordinate with other departments to resolve issues and support business objectives.

What are some common challenges faced by service operations managers, and how can they be effectively addressed?

Service Operations Managers often encounter challenges such as balancing resource allocation, maintaining high service quality, and managing cross-functional teams. To address these issues, successful managers implement robust communication channels, regularly review performance metrics, and foster a culture of continuous improvement. Proactively identifying bottlenecks and ensuring clear alignment between teams can also help minimize disruptions and enhance overall service delivery.

What is the difference between Service Operations Manager vs Customer Service Manager?

AspectService Operations ManagerCustomer Service Manager
Primary FocusOverseeing service delivery processes and operational efficiencyManaging customer interactions and satisfaction
Required SkillsProcess management, logistics, team coordinationCommunication, conflict resolution, customer relations
Work EnvironmentOperations teams, service departmentsCustomer support centers, client-facing roles
Common CertificationsITIL, Six Sigma, PMP (optional)CSM, CRM certifications

The Service Operations Manager focuses on optimizing service delivery processes and operational efficiency, while the Customer Service Manager emphasizes managing customer interactions and satisfaction. Both roles require strong communication skills, but their core responsibilities and work environments differ, making each essential for different aspects of service management.

What are popular job titles related to Service Operations Manager jobs in Romeoville, IL? For Service Operations Manager jobs in Romeoville, IL, the most frequently searched job titles are:
What job categories do people searching Service Operations Manager jobs in Romeoville, IL look for? The top searched job categories for Service Operations Manager jobs in Romeoville, IL are:
What cities near Romeoville, IL are hiring for Service Operations Manager jobs? Cities near Romeoville, IL with the most Service Operations Manager job openings:
Service Operations Manager jobs near you
Infographic showing various Service Operations Manager job openings in Romeoville, IL as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, 1% Temporary, 3% Contract, and 1% Nights. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $80,188 per year, or $38.6 per hour.

Operations Manager

altg

Orland Park, IL • On-site

$130K - $140K/yr

Full-time

Re-posted 3 days ago

Job description

Our Construction Equipment group is seeking a highly organized, process-oriented Operations Manager to oversee and support our Orland Park and South Elgin branches. The expected base salary for this role ranges between $130,000- $140,000 USD based on candidate experience, plus potential bonuses.

This role will focus on driving efficiency across service, parts, and rental functions while building a strong, cohesive team culture. The ideal candidate will have a proven track record of improving workflows, managing performance, and leading people within a dealership, equipment, or related service-based industry.

Responsibilities:

  • Oversee daily branch operations across service, parts, and rental departments.
  • Implement, monitor, and refine processes to improve efficiency, productivity, and customer satisfaction.
  • Partner with Service and Parts Managers to ensure alignment with company goals and performance metrics.
  • Lead and support staff development, fostering a culture of accountability, teamwork, and safety.
  • Manage operational KPIs including technician efficiency, parts turns, rental utilization, and customer satisfaction.
  • Ensure accurate reporting, cost control, and compliance with company policies and industry regulations.
  • Drive continuous improvement initiatives to enhance branch performance and customer service.

Qualifications:

  • 5+ years of operations or branch management experience in heavy equipment, automotive, construction, or related industries.
  • Strong organizational and process management skills with attention to detail.
  • Proven ability to build and lead cohesive, high-performing teams.
  • Excellent communication, leadership, and problem-solving skills.
  • Solid understanding of service department workflows, parts inventory control, and rental operations.
  • Proficiency with business systems (ERP, CRM, or dealership management software preferred).

Physical Demands/Work Environment: 

  • Physical/Sensory Functions: Regularly will talk/hear; Frequently will stand, sit, use hands, reach with hands and arms; Occasionally will walk, climb or balance, stoop, kneel, crouch or crawl.

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