ZipRecruiter

Log In

1

Service Operations Manager Jobs in Providence, RI

TWO MEN AND A TRUCK®

Operations Manager

Warwick, RI

$50K - $60K/yr

... leadership * field service operations * blue-collar workforce management The right candidate ... thrives in fast-moving environments * does not require constant direction * can manage younger ...

Burlington

Operations/Service Manager III

Carolina, RI

$21.50 - $28.65/hr

As an Operations Service Manager at Burlington, one of the largest off-price retailers in the country, you'll be one of the leaders of the store team, participating in managing the overall operations ...

Burlington

Operations/Service Manager III

Uxbridge, MA

$21.50 - $28.65/hr

As an Operations Service Manager at Burlington, one of the largest off-price retailers in the country, you'll be one of the leaders of the store team, participating in managing the overall operations ...

Citizens

Servicing Ops Manager

Johnston, RI · On-site

Monitor productivity, service levels, quality, and capacity to ensure operational goals are ... Utilize data and reporting to manage performance, identify trends, and implement process ...

CVS Health

Operations Manager

South Attleboro, MA

$19 - $29/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

CVS Health

Operations Manager

Seekonk, MA

$19 - $29/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

CVS Health

Operations Manager

Westport, MA

$19 - $29/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

CVS Health

Operations Manager

Attleboro, MA

$19 - $29/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

Talent ACQ

Operations Manager

Providence, RI

Operations Manager At Crown Supply Co., Inc., we believe that strategic management can amplify operations, enrich service, and shape our future. Our Operations Manager is pivotal to fulfilling this ...

Citizens

Servicing Ops Manager

Johnston, RI · On-site

Servicing Operations Manager - Account Services The Servicing Operations Manager, Account Services ... Monitor productivity, service levels, quality, and capacity to ensure operational goals are ...

CORT

Operations Manager

Stoughton, MA

$75K/yr

Customer Service and Issue Resolution: Act as escalation point for customer issues and respond to lastminute requests or changes. Collaborate with internal teams to ensure satisfaction.

CORT

Operations Manager

Stoughton, MA · On-site

$75K/yr

The Operations Manager is responsible for leading all aspects of warehouse and transportation ... Coordinate with third-party vendors for transportation or equipment servicing. • Budgeting ...

CORT

Operations Manager

Stoughton, MA · On-site

$75K/yr

The Operations Manager is responsible for leading all aspects of warehouse and transportation ... Coordinate with third-party vendors for transportation or equipment servicing. • Budgeting ...

CORT

Operations Manager

Stoughton, MA · On-site

$75K/yr

The Operations Manager is responsible for leading all aspects of warehouse and transportation ... Coordinate with third-party vendors for transportation or equipment servicing. • Budgeting ...

bluelinx

Operations Manager

Bellingham, MA · On-site

Drive operational efficiency--from inventory management to customer service excellence. * Foster collaboration with internal teams, suppliers, and customers to ensure seamless delivery of products.

next page

Showing results 1-20

All JobsService Operations JobsService Operations Manager JobsService Operations Manager Jobs in Providence, RI

Service Operations Manager information

See Providence, RI salary details

$35.9K

$79.4K

$132.3K

How much do service operations manager jobs pay per year?

As of Sep 1, 2026, the average yearly pay for service operations manager in Providence, RI is $79,449.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,600.00 and $96,500.00 per year, depending on experience, location, and employer.

What is a service operations manager?

A Service Operations Manager oversees the daily operations of a company's service department to ensure efficient and high-quality service delivery. They are responsible for managing teams, optimizing processes, and maintaining customer satisfaction. Key duties often include setting performance goals, analyzing service metrics, and implementing improvements. Service Operations Managers also coordinate with other departments to resolve issues and support business objectives.

What are the key skills and qualifications needed to thrive as a service operations manager, and why are they important?

To thrive as a Service Operations Manager, you need expertise in operations management, process optimization, and team leadership, often backed by a relevant degree or equivalent experience. Familiarity with IT service management tools (like ServiceNow), workflow automation platforms, and relevant certifications such as ITIL are typically required. Strong problem-solving, communication, and customer service skills help you excel in leading teams and managing client expectations. These competencies are crucial for delivering efficient services, maintaining high customer satisfaction, and driving continuous improvement in operational performance.

What are some common challenges faced by service operations managers, and how can they be effectively addressed?

Service Operations Managers often encounter challenges such as balancing resource allocation, maintaining high service quality, and managing cross-functional teams. To address these issues, successful managers implement robust communication channels, regularly review performance metrics, and foster a culture of continuous improvement. Proactively identifying bottlenecks and ensuring clear alignment between teams can also help minimize disruptions and enhance overall service delivery.

What is the difference between Service Operations Manager vs Customer Service Manager?

AspectService Operations ManagerCustomer Service Manager
Primary FocusOverseeing service delivery processes and operational efficiencyManaging customer interactions and satisfaction
Required SkillsProcess management, logistics, team coordinationCommunication, conflict resolution, customer relations
Work EnvironmentOperations teams, service departmentsCustomer support centers, client-facing roles
Common CertificationsITIL, Six Sigma, PMP (optional)CSM, CRM certifications

The Service Operations Manager focuses on optimizing service delivery processes and operational efficiency, while the Customer Service Manager emphasizes managing customer interactions and satisfaction. Both roles require strong communication skills, but their core responsibilities and work environments differ, making each essential for different aspects of service management.

Is a Service Operations Manager a high paying job?

Service Operations Managers typically earn a competitive salary that varies by industry, location, and experience level. In general, it is considered a mid- to high-level management position with compensation reflecting leadership responsibilities and operational expertise.

What are the most commonly searched types of Service Operations jobs in Providence, RI?

The most popular types of Service Operations jobs in Providence, RI are:

What are popular job titles related to Service Operations Manager jobs in Providence, RI?

For Service Operations Manager jobs in Providence, RI, the most frequently searched job titles are:

What job categories do people searching Service Operations Manager jobs in Providence, RI look for?

The top searched job categories for Service Operations Manager jobs in Providence, RI are:

What cities near Providence, RI are hiring for Service Operations Manager jobs?

Cities near Providence, RI with the most Service Operations Manager job openings:

Service Operations Manager jobs near you

Operations Manager

TWO MEN AND A TRUCK®

Warwick, RI

$50K - $60K/yr

Full-time

Medical, Retirement, PTO

Re-posted 20 days ago

Two Men and a Truck rating

4.8

Company rating: 4.8 out of 10

Based on 78 frontline employees who took The Breakroom Quiz

22nd of 29 rated removal and storage companies

Job description

Operations Manager

TWO MEN AND A TRUCK® is looking for a highly motivated, hands-on Operations Manager to help lead the daily operation of our Warwick, RI location.

This is not a desk-management role. We are looking for a self-directed operator who can step into a fast-paced environment, solve problems on the fly, hold crews accountable, maintain operational discipline, and help keep the operation running efficiently during our busiest season.

The operation requires a leader who is comfortable walking into challenges, adapting quickly, and creating stability through urgency, consistency, and follow-through.

This role is best suited for someone with experience in:

  • moving and storage
  • transportation/logistics
  • construction operations
  • warehouse leadership
  • field service operations
  • blue-collar workforce management

The right candidate:

  • thrives in fast-moving environments
  • does not require constant direction
  • can manage younger hourly labor crews
  • can recruit, onboard, and train quickly without sacrificing standards
  • understands accountability and operational discipline
  • can adapt when plans change
  • is comfortable making decisions under pressure
  • is a doer, not just a planner
  • takes ownership and follows through consistently

Daily responsibilities include:

  • crew management and accountability
  • dispatch and scheduling support
  • truck readiness and operational oversight
  • mover/driver coaching and training
  • warehouse organization and operational cleanliness
  • staffing support and recruiting assistance
  • customer issue escalation
  • spot checks and quality control
  • safety and compliance enforcement
  • maintaining operational standards during peak season

Compensation:

$50,000–$60,000+ realistic total compensation potential based on operational performance, staffing execution, and revenue growth, including base salary, commissions, bonuses, and incentives.
  • $45,000 annual base salary
  • 0.5% commission structure tied to franchise revenue
  • monthly bonus opportunities
  • benefits package including PTO, medical insurance, and 401(k)

Total compensation increases meaningfully with strong operational execution, staffing stability, and revenue growth.

Requirements:

  • prior leadership or operations management experience
  • valid driver’s license
  • ability to work flexible hours during peak season

What Two Men and a Truck employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply