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Service Operations Manager Jobs in Northbrook, IL

LHH US

Operations Manager

Chicago, IL · On-site

$75K - $95K/yr

A growing professional services organization is seeking a Government Affairs Operations Manager to support day-to-day operations, regulatory compliance, and cross-functional initiatives across ...

Cabrini Green Legal Aid

Operations Manager

Chicago, IL · On-site

$72K - $74K/yr

CGLA is distinguished among legal aid service providers locally, throughout Illinois, and ... The Operations Manager will oversee office and facilities operations, vendor relationships ...

New

Lucky Lincoln Gaming

Operations Manager

Chicago, IL · On-site

Ensure rapid service response times and equipment reliability * Uphold location-level operational ... Support the District Manager with insights, problem-solving, and operational execution Requirements:

LHH US

Operations Manager

Chicago, IL · On-site

$75K - $95K/yr

A growing professional services organization is seeking a Government Affairs Operations Manager to support day-to-day operations, regulatory compliance, and cross-functional initiatives across ...

Cushman & Wakefield

Operations Manager

Chicago, IL

Job Title Operations Manager Summary The Operations Manager is a critical role that partners with ... Encourage cross-service line and cross functional collaboration across the specified market

MV Transportation

Operations Manager

Chicago, IL

$83K - $90K/yr

Responsibilities MV Transportation is seeking an Operations Manager will provide support ... Excellent customer service skills; * Ability to handle multiple tasks accurately and effectively ...

City Wide Jani, Inc.

Operations Manager

Chicago, IL · On-site

$65K - $75K/yr

City Wide Jani, Inc. is seeking an experienced Operations Manager to oversee service delivery, workforce performance, and operational execution across multiple commercial accounts. This role requires ...

MV Transportation

Operations Manager

Chicago, IL · On-site

$83K - $90K/yr

Responsibilities MV Transportation is seeking an Operations Manager will provide support ... Excellent customer service skills; * Ability to handle multiple tasks accurately and effectively ...

Sound Specialists

Operations Manager

Chicago, IL · On-site

Work closely with Project Managers, Purchasing, and Service to resolve scheduling conflicts. * Lead weekly operations meetings and keep projects on track. * Identify operational risks before they ...

MedSpeed

Operations Manager

Elmhurst, IL

$80K - $95K/yr

Operations Manager Monday-Friday: 8:30 AM - 5:00 PM Join MedSpeed and help deliver health! We're a ... Manage service quality and efficiency through daily observations, monitoring of exception and ...

Sound Specialists

Operations Manager

Chicago, IL · On-site

Work closely with Project Managers, Purchasing, and Service to resolve scheduling conflicts. * Lead weekly operations meetings and keep projects on track. * Identify operational risks before they ...

MV Transportation

Operations Manager

Chicago, IL · On-site

$88K - $104K/yr

The Operations Manager is primarily responsible for but not limited to: * Effectively manage on ... Excellent customer service skills; * Ability to handle multiple tasks accurately and effectively;

MV Transportation

Operations Manager

Chicago, IL

$88K - $104K/yr

Responsibilities MV Transportation is seeking an Operations Manager will provide support ... Excellent customer service skills; * Ability to handle multiple tasks accurately and effectively;

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All JobsService Operations JobsService Operations Manager JobsService Operations Manager Jobs in Northbrook, IL

Service Operations Manager information

See Northbrook, IL salary details

$36K

$79.8K

$133K

How much do service operations manager jobs pay per year?

As of Aug 7, 2026, the average yearly pay for service operations manager in Northbrook, IL is $79,824.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,900.00 and $96,900.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a service operations manager, and why are they important?

To thrive as a Service Operations Manager, you need expertise in operations management, process optimization, and team leadership, often backed by a relevant degree or equivalent experience. Familiarity with IT service management tools (like ServiceNow), workflow automation platforms, and relevant certifications such as ITIL are typically required. Strong problem-solving, communication, and customer service skills help you excel in leading teams and managing client expectations. These competencies are crucial for delivering efficient services, maintaining high customer satisfaction, and driving continuous improvement in operational performance.

What is a service operations manager?

A Service Operations Manager oversees the daily operations of a company's service department to ensure efficient and high-quality service delivery. They are responsible for managing teams, optimizing processes, and maintaining customer satisfaction. Key duties often include setting performance goals, analyzing service metrics, and implementing improvements. Service Operations Managers also coordinate with other departments to resolve issues and support business objectives.

What are some common challenges faced by service operations managers, and how can they be effectively addressed?

Service Operations Managers often encounter challenges such as balancing resource allocation, maintaining high service quality, and managing cross-functional teams. To address these issues, successful managers implement robust communication channels, regularly review performance metrics, and foster a culture of continuous improvement. Proactively identifying bottlenecks and ensuring clear alignment between teams can also help minimize disruptions and enhance overall service delivery.

What is the difference between Service Operations Manager vs Customer Service Manager?

AspectService Operations ManagerCustomer Service Manager
Primary FocusOverseeing service delivery processes and operational efficiencyManaging customer interactions and satisfaction
Required SkillsProcess management, logistics, team coordinationCommunication, conflict resolution, customer relations
Work EnvironmentOperations teams, service departmentsCustomer support centers, client-facing roles
Common CertificationsITIL, Six Sigma, PMP (optional)CSM, CRM certifications

The Service Operations Manager focuses on optimizing service delivery processes and operational efficiency, while the Customer Service Manager emphasizes managing customer interactions and satisfaction. Both roles require strong communication skills, but their core responsibilities and work environments differ, making each essential for different aspects of service management.

What are the most commonly searched types of Service Operations jobs in Northbrook, IL? The most popular types of Service Operations jobs in Northbrook, IL are:
What are popular job titles related to Service Operations Manager jobs in Northbrook, IL? For Service Operations Manager jobs in Northbrook, IL, the most frequently searched job titles are:
What job categories do people searching Service Operations Manager jobs in Northbrook, IL look for? The top searched job categories for Service Operations Manager jobs in Northbrook, IL are:
What cities near Northbrook, IL are hiring for Service Operations Manager jobs? Cities near Northbrook, IL with the most Service Operations Manager job openings:
Service Operations Manager jobs near you

Operations Manager

Genuine Parts Company

Elk Grove Village, IL • On-site

Full-time

Medical, Retirement, PTO

Posted 28 days ago

Genuine Parts Company rating

7.0

Company rating: 7.0 out of 10

Based on 58 frontline employees who took The Breakroom Quiz

236th of 412 rated retail wholesalers

Job description

Operations Manager
SUMMARY:
The Operations Manager develops, manages, and delivers support services to our sales force. This role is responsible for the administrative services of sales. The Operations Manager acts as liaison between customers, our sales force, and distribution.
JOB DUTIES
  • Maintains all sales support activities at the branch.
  • Trains sales staff on sales related systems, databases, and associated processes.
  • Provides customer support including, order processing, advising customers of product shortages, expected delivery dates, and price changes.
  • Implements and maintains pricing per established policies.
  • Manages collections process and maintains overall responsibility for outstanding invoices.
  • Responsible for all Accounts Payable activities within the branch including expense, inventory and freight invoices, and debit memos.
  • Prepares reports related to customer inquiries, sales trends, customer complaints, delivery, or service problems.
  • Assists customers and suppliers to resolve order problems.
  • Manages inventory for Branch, including the day-to-day maintenance of inventory levels through replenishing stock to meet annual turn goals.
  • May fill in for other lower-level roles within the branch.
  • Performs other duties as assigned.

EDUCATION & EXPERIENCE
Typically requires a high school diploma or GED and five (5) or more years of related experience or an equivalent combination.
KNOWLEDGE, SKILLS, ABILITIES
  • Proficient in Microsoft Office.
  • Excellent communication and presentation skills to all levels of employees.
  • Industry and sales experience preferred.
  • Ability to perform financial calculations and generate reports.
  • Demonstrated people and leadership skills with a record of achieving positive business results.
  • Ability to manage multiple responsibilities and projects.
  • Professional, self-motivated employee with excellent interpersonal skills.
  • Exemplary work ethic and decision-making ability.

PHYSICAL DEMANDS: May be required to be on-call on nights or weekends, depending on need.
LICENSES & CERTIFICATIONS: Excellent driving record preferred. All company vehicles are subject to continuous video monitoring.
SUPERVISORY RESPONSIBILITY: 5-10 Direct Reports0-5 Direct Reports
BUDGET RESPONSIBILITY: Yes
COMPANY INFORMATION: Motion Industries offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition, reimbursement, vacation, sick, and holiday pay.
DISCLAIMER: This job description illustrates the general nature and level of work performed by employees within this job classification. It is not intended to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and skills required. Management retains the right to add or modify duties at any time.
  • Salary: $51,788.80 to $100,069.60 / month

Please keep in mind that this is not a guarantee of compensation or salary, as final offer amount may vary based on factors including but not limited to experience and geographic location. It also does not consider other components that make up the total rewards package for the position. If you are hired at Motion, your overall compensation will be determined based on factors such as geographic location, skills, education, and/or experience which may result in total compensation outside of this range.
Not the right fit? Let us know you're interested in a future opportunity by joining our Talent Community on jobs.genpt.com or create an account to set up email alerts as new job postings become available that meet your interest!
GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.

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