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Service Operations Manager Jobs in Northbrook, IL

Lucky Lincoln Gaming LLC

Operations Manager

Chicago, IL

$85K - $105K/yr

As we shift to a regional district model, Operations Managers are the frontline leaders who keep ... Ensure rapid service response times and equipment reliability * Uphold location-level operational ...

Lucky Lincoln Gaming

Operations Manager

Chicago, IL · On-site

$85K - $105K/yr

As we shift to a regional district model, Operations Managers are the frontline leaders who keep ... Ensure rapid service response times and equipment reliability * Uphold location-level operational ...

Harmony Solutions INC

Operations Manager

Lombard, IL · On-site

$80K - $100K/yr

PCE Operations Manager Location: Hybrid (Illinois Preferred) Department: Clinical Operations ... Customer Service * Analytics * Client Success to keep projects moving, remove barriers, and ensure ...

York Risk Services

Operations Manager

Chicago, IL · Hybrid

$71K - $85K/yr

Newsweek Recognizes Sedgwick as America's Greatest Workplaces National Top Companies Certified as a Great Place to Work Fortune Best Workplaces in Financial Services & Insurance Operations Manager ...

LHH US

Operations Manager

Chicago, IL

$75K - $95K/yr

A growing professional services organization is seeking a Government Affairs Operations Manager to support day-to-day operations, regulatory compliance, and cross-functional initiatives across ...

LHH US

Operations Manager

Chicago, IL · On-site

$75K - $95K/yr

A growing professional services organization is seeking a Government Affairs Operations Manager to support day-to-day operations, regulatory compliance, and cross-functional initiatives across ...

Essence Community Care

Operations Manager

Chicago, IL · On-site

The ideal candidate understands how healthcare and social service systems intersect and can translate program goals into organized, measurable, and sustainable operations. The Manager will oversee ...

New

Cushman & Wakefield

Operations Manager

Chicago, IL

Job Title Operations Manager Summary The Operations Manager is a critical role that partners with ... Encourage cross-service line and cross functional collaboration across the specified market

MV Transportation

Operations Manager

Chicago, IL · On-site

$83K - $90K/yr

Responsibilities MV Transportation is seeking an Operations Manager will provide support ... Excellent customer service skills; * Ability to handle multiple tasks accurately and effectively ...

Sims Limited

Operations Manager

West Chicago, IL

$102K - $122K/yr

Sims Lifecycle Services (SLS) is a worldwide leader in IT asset and cloud infrastructure reuse ... We are seeking an Operations Manager to join our team in West Chicago, IL . This is an exciting ...

Cabrini Green Legal Aid

Operations Manager

Chicago, IL · On-site

$72K - $74K/yr

CGLA is distinguished among legal aid service providers locally, throughout Illinois, and ... The Operations Manager will oversee office and facilities operations, vendor relationships ...

MedSpeed

Operations Manager

Elmhurst, IL · On-site

$80K - $95K/yr

Description Operations Manager Monday-Friday: 8:30 AM - 5:00 PM Join MedSpeed and help deliver ... Manage service quality and efficiency through daily observations, monitoring of exception and ...

MV Transportation

Operations Manager

Chicago, IL · On-site

$83K - $90K/yr

Responsibilities MV Transportation is seeking an Operations Manager will provide support ... Excellent customer service skills; * Ability to handle multiple tasks accurately and effectively ...

City Wide Jani, Inc.

Operations Manager

Chicago, IL · On-site

$65K - $75K/yr

City Wide Jani, Inc. is seeking an experienced Operations Manager to oversee service delivery, workforce performance, and operational execution across multiple commercial accounts. This role requires ...

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All JobsService Operations JobsService Operations Manager JobsService Operations Manager Jobs in Northbrook, IL

Service Operations Manager information

See Northbrook, IL salary details

$36K

$79.8K

$133K

How much do service operations manager jobs pay per year?

As of Aug 23, 2026, the average yearly pay for service operations manager in Northbrook, IL is $79,824.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,900.00 and $96,900.00 per year, depending on experience, location, and employer.

What is a service operations manager?

A Service Operations Manager oversees the daily operations of a company's service department to ensure efficient and high-quality service delivery. They are responsible for managing teams, optimizing processes, and maintaining customer satisfaction. Key duties often include setting performance goals, analyzing service metrics, and implementing improvements. Service Operations Managers also coordinate with other departments to resolve issues and support business objectives.

What are the key skills and qualifications needed to thrive as a service operations manager, and why are they important?

To thrive as a Service Operations Manager, you need expertise in operations management, process optimization, and team leadership, often backed by a relevant degree or equivalent experience. Familiarity with IT service management tools (like ServiceNow), workflow automation platforms, and relevant certifications such as ITIL are typically required. Strong problem-solving, communication, and customer service skills help you excel in leading teams and managing client expectations. These competencies are crucial for delivering efficient services, maintaining high customer satisfaction, and driving continuous improvement in operational performance.

What are some common challenges faced by service operations managers, and how can they be effectively addressed?

Service Operations Managers often encounter challenges such as balancing resource allocation, maintaining high service quality, and managing cross-functional teams. To address these issues, successful managers implement robust communication channels, regularly review performance metrics, and foster a culture of continuous improvement. Proactively identifying bottlenecks and ensuring clear alignment between teams can also help minimize disruptions and enhance overall service delivery.

What is the difference between Service Operations Manager vs Customer Service Manager?

AspectService Operations ManagerCustomer Service Manager
Primary FocusOverseeing service delivery processes and operational efficiencyManaging customer interactions and satisfaction
Required SkillsProcess management, logistics, team coordinationCommunication, conflict resolution, customer relations
Work EnvironmentOperations teams, service departmentsCustomer support centers, client-facing roles
Common CertificationsITIL, Six Sigma, PMP (optional)CSM, CRM certifications

The Service Operations Manager focuses on optimizing service delivery processes and operational efficiency, while the Customer Service Manager emphasizes managing customer interactions and satisfaction. Both roles require strong communication skills, but their core responsibilities and work environments differ, making each essential for different aspects of service management.

Is a Service Operations Manager a high paying job?

Service Operations Managers typically earn a competitive salary that varies by industry, location, and experience level. In general, it is considered a mid- to high-level management position with compensation reflecting leadership responsibilities and operational expertise.

What are the most commonly searched types of Service Operations jobs in Northbrook, IL?

The most popular types of Service Operations jobs in Northbrook, IL are:

What are popular job titles related to Service Operations Manager jobs in Northbrook, IL?

For Service Operations Manager jobs in Northbrook, IL, the most frequently searched job titles are:

What job categories do people searching Service Operations Manager jobs in Northbrook, IL look for?

The top searched job categories for Service Operations Manager jobs in Northbrook, IL are:

What cities near Northbrook, IL are hiring for Service Operations Manager jobs?

Cities near Northbrook, IL with the most Service Operations Manager job openings:

Service Operations Manager jobs near you

Operations Manager

Lucky Lincoln Gaming LLC

Chicago, IL

$85K - $105K/yr

Full-time

Re-posted 13 days ago

Job description

Description

Lucky Lincoln is the 5th largest Route Gaming Terminal Operator in Illinois, with $110M+ in annual revenue and a mission to become the largest. As we shift to a regional district model, Operations Managers are the frontline leaders who keep our routes running smoothly, reliably, and profitably. This is a hands-on role for someone who thrives on discipline, accountability, and fast-paced field work. 


THE ROLE 


As an Operations Manager, you will own the day-to-day operational performance of a defined route within a geographical district. You'll lead a team of technicians, ensure equipment uptime, protect cash integrity, and maintain strong relationships with location owners. You'll be the operator who ensures every site in your area runs smoothly, consistently, and up to Lucky Lincoln standards. 

You'll report to a Regional Director and play a key role in service quality, revenue protection, and customer satisfaction. 


KEY ACCOUNTABILITIES 

  • Lead, train, and hold accountable a team of 10-15 technicians 
  • Maintain vault accuracy, cash integrity, and route-wide cash reconciliation 
  • Oversee schedules, route assignments, and technician efficiency 
  • Equipment performance and management: Repairs, Swaps/Transfers, Regulatory compliance  
  • Ensure rapid service response times and equipment reliability 
  • Uphold location-level operational standards across the region 
  • Build strong partnerships with location owners to support retention 
  • Track route KPIs and use data to drive performance improvements 
  • Support the Regional Director with insights, problem-solving, and operational execution 

Requirements

 WHO YOU ARE 

  • 5+ years in operations, field service, route management, or warehouse leadership 
  • Experienced in leading hourly teams with clear accountability 
  • Strong operational instincts - you know how to run a tight route 
  • Comfortable with cash handling and accuracy under pressure 
  • Mechanically curious and able to guide techs through troubleshooting 
  • Calm under pressure and decisive in the field 
  • Strong communicator who builds trust with both teams and partners 
  • Gaming or regulated industry experience is a plus 
  • Able to obtain IGB credentials 

REQUIRED QUALIFICATIONS

  • College Degree
  • Clean driving record and valid driver's license
  • Ability to obtain and maintain:
    • Illinois Gaming Board Terminal Handler License
    • FOID card
    • PERC
    • Firearm Control Card (FCC)
  • Ability to pass an extensive Illinois Gaming Board background check
  • Firearm handling experience preferred

WHY THIS ROLE MATTERS


Operations Managers are the frontline stewards of our revenue and reputation. You'll be trusted with high-impact responsibilities, direct access to operations leadership, and a meaningful path to advance into broader operational roles as Lucky Lincoln continues to grow.


OUR COMMITMENT 


Lucky Lincoln Gaming is an equal opportunity employer that values diversity and inclusion. We provide accommodations upon request throughout the hiring process to ensure an accessible and equitable experience for all candidates. 


Equal Employment Opportunity 


Lucky Lincoln Gaming, Cloud9 Cannabis, Take Flight Hospitality, Midwest Real Estate, Aviator Coffee and Cocktails, and Pilot Pizza all provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. We are committed to an inclusive, equitable and accessible workplace. Accommodations are available upon request for candidates taking part in all aspects of the selection process.   

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