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Service Operations Manager Jobs in Northbrook, IL

ULINE

Customer Service Operations Assistant

Waukegan, IL · On-site

Customer Service Operations Assistant Kenosha Branch 12355 Uline Way, Kenosha, WI 53144 Elevate the ... Manage holiday calendars and systems, ensuring accuracy and timeliness. * Handle Customer Service ...

ULINE

Customer Service Operations Assistant

Gurnee, IL · On-site

Customer Service Operations Assistant Kenosha Branch 12355 Uline Way, Kenosha, WI 53144 Elevate the ... Manage holiday calendars and systems, ensuring accuracy and timeliness. * Handle Customer Service ...

Addition Management

Cargo Operations Manager

Chicago, IL · On-site

$75K - $85K/yr

Food Service Fulfillment Manager Location: Chicago, Illinois (Fully on site) Salary: $70K-$85K ... operations management experience preferred. · Ability to lift 50 pounds · Clean background ...

CVS Health

Operations Manager

Crystal Lake, IL

$20 - $34/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

CVS Health

Operations Manager

Chicago, IL

$22.05 - $36.05/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

CVS Health

Operations Manager

Chicago, IL

$22.05 - $36.05/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

CVS Health

Operations Manager

Evanston, IL · On-site

$20.40 - $34.40/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

CVS Health

Operations Manager

Chicago, IL

$22.05 - $36.05/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

Harmony Solutions INC

Be Seen First

Operations Manager

Lombard, IL · On-site

$80K - $100K/yr

PCE Operations Manager Location: Hybrid (Illinois Preferred) Department: Clinical Operations ... Customer Service * Analytics * Client Success to keep projects moving, remove barriers, and ensure ...

York Risk Services

Operations Manager

Chicago, IL · Hybrid

$71K - $85K/yr

Newsweek Recognizes Sedgwick as America's Greatest Workplaces National Top Companies Certified as a Great Place to Work Fortune Best Workplaces in Financial Services & Insurance Operations Manager ...

Lucky Lincoln Gaming

Operations Manager

Chicago, IL · On-site

$80K - $95K/yr

Ensure rapid service response times and equipment reliability * Uphold location-level operational ... Support the District Manager with insights, problem-solving, and operational execution Requirements ...

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Showing results 21-40

All JobsService Operations JobsService Operations Manager JobsService Operations Manager Jobs in Northbrook, IL

Service Operations Manager information

See Northbrook, IL salary details

$36K

$79.8K

$133K

How much do service operations manager jobs pay per year?

As of Aug 7, 2026, the average yearly pay for service operations manager in Northbrook, IL is $79,824.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,900.00 and $96,900.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a service operations manager, and why are they important?

To thrive as a Service Operations Manager, you need expertise in operations management, process optimization, and team leadership, often backed by a relevant degree or equivalent experience. Familiarity with IT service management tools (like ServiceNow), workflow automation platforms, and relevant certifications such as ITIL are typically required. Strong problem-solving, communication, and customer service skills help you excel in leading teams and managing client expectations. These competencies are crucial for delivering efficient services, maintaining high customer satisfaction, and driving continuous improvement in operational performance.

What is a service operations manager?

A Service Operations Manager oversees the daily operations of a company's service department to ensure efficient and high-quality service delivery. They are responsible for managing teams, optimizing processes, and maintaining customer satisfaction. Key duties often include setting performance goals, analyzing service metrics, and implementing improvements. Service Operations Managers also coordinate with other departments to resolve issues and support business objectives.

What are some common challenges faced by service operations managers, and how can they be effectively addressed?

Service Operations Managers often encounter challenges such as balancing resource allocation, maintaining high service quality, and managing cross-functional teams. To address these issues, successful managers implement robust communication channels, regularly review performance metrics, and foster a culture of continuous improvement. Proactively identifying bottlenecks and ensuring clear alignment between teams can also help minimize disruptions and enhance overall service delivery.

What is the difference between Service Operations Manager vs Customer Service Manager?

AspectService Operations ManagerCustomer Service Manager
Primary FocusOverseeing service delivery processes and operational efficiencyManaging customer interactions and satisfaction
Required SkillsProcess management, logistics, team coordinationCommunication, conflict resolution, customer relations
Work EnvironmentOperations teams, service departmentsCustomer support centers, client-facing roles
Common CertificationsITIL, Six Sigma, PMP (optional)CSM, CRM certifications

The Service Operations Manager focuses on optimizing service delivery processes and operational efficiency, while the Customer Service Manager emphasizes managing customer interactions and satisfaction. Both roles require strong communication skills, but their core responsibilities and work environments differ, making each essential for different aspects of service management.

What are the most commonly searched types of Service Operations jobs in Northbrook, IL? The most popular types of Service Operations jobs in Northbrook, IL are:
What are popular job titles related to Service Operations Manager jobs in Northbrook, IL? For Service Operations Manager jobs in Northbrook, IL, the most frequently searched job titles are:
What job categories do people searching Service Operations Manager jobs in Northbrook, IL look for? The top searched job categories for Service Operations Manager jobs in Northbrook, IL are:
What cities near Northbrook, IL are hiring for Service Operations Manager jobs? Cities near Northbrook, IL with the most Service Operations Manager job openings:
Service Operations Manager jobs near you

Manager of Institutional Operations

CG Financial Services

Chicago, IL • On-site

Full-time

Medical, Life, Retirement, PTO

Re-posted 16 days ago

Job description

About CG Advisor Network
At CG Advisor Network, we empower independent advisors by giving them the freedom to focus on what matters most, their clients. Our multi-custodial, open-architecture platform delivers a full spectrum of investment solutions, robust back-office support, and business-building resources that keep advisors ahead of the curve.
Why This Role Matters
CG Advisor Network is growing, and that growth demands an operations infrastructure that is both scalable and deeply reliable. The Manager of Institutional Operations & Client Services sits at the center of that effort, ensuring that the systems, workflows, and relationships that power our institutional business run with precision and care. This role is not just about keeping things running. It is about building a platform that allows our advisors and their clients to experience CG Advisor Network at its best. Getting this right is foundational to everything we want to do next.
Core Responsibilities
  • Oversee institutional portfolio management operations, including trade processing, reconciliation, and custodian workflows.
  • Lead B2B client service operations and establish clear service and engagement standards for advisor firms.
  • Serve as the primary operational point of contact for external advisor firm staff, reinforcing service expectations and relationship quality.
  • Partner with Compliance to ensure operational processes align with regulatory and firm requirements.
  • Manage and develop a small institutional operations team, setting expectations and driving accountability.
  • Lead systems adoption and process design across CRM, portfolio accounting, and workflow platforms.
  • Identify and implement operational improvements that enhance scalability, efficiency, and client experience.
  • Monitor service performance, resolve escalations, and continuously refine service delivery.

What Success Looks Like
  • Institutional portfolio operations run accurately and on schedule, with reconciliation issues resolved quickly and custodian workflows functioning without interruption.
  • Advisor firm partners consistently rate service delivery as responsive, clear, and professionally handled.
  • The operations team performs with high accountability, meets service standards, and grows in capability under your leadership.
  • Technology platforms are adopted and used as designed, with documented processes that reduce reliance on tribal knowledge.
  • Compliance maintains confidence that operational workflows meet regulatory requirements with no material gaps.
  • Escalations are resolved with speed and care, and the root causes are addressed so the same issues do not recur.

Requirements
Required
  • Demonstrated experience in institutional portfolio management operations, including trade processing, reconciliation, and custodian workflows.
  • Proven track record leading B2B client service operations in a financial services or RIA environment.
  • Working knowledge of RIA compliance procedures and operational risk controls.
  • Experience managing and developing small, specialized operations teams.
  • Proficiency with CRM, portfolio accounting, and workflow technology platforms, with a track record of driving adoption.
  • Strong cross-firm communication skills with the ability to manage relationships across advisor firms and internal departments.

Preferred
  • Experience designing or overhauling service delivery models within a multi-advisor or institutional RIA context.
  • Familiarity with process documentation methodologies and tools.
  • Background working alongside compliance teams on operational risk reviews or audits.

Our Core Values
  • Thirst for Knowledge: You are curious and creative, always building expertise and asking the right questions.
  • Innovative Problem Solver: You propose solutions, lead by example, and follow through on commitments.
  • Self-Motivated: You are proactive, results-oriented, and energized by new challenges.
  • Authentic: You lead with honesty and integrity in everything you do.
  • Positively Impact People: You are committed to growing those around you and striving for collective success.

Compensation & Benefits
  • Paid time off
  • Safe Harbor 401(k) and discretionary profit sharing
  • Health benefits, life insurance, and ancillary insurances
  • Free financial planning for employees
  • Volunteer and community outreach opportunities

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