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Service Operations Manager Jobs in New Baden, IL

Auffenberg Dealer Group

Service Manager

Shiloh, IL · On-site

$100K - $150K/yr

Job Summary Auffenberg Dealer Group is looking for a Service Manager to take our customer ... They will also be responsible for driving customer satisfaction, improving operational efficiency ...

Auffenberg Dealer Group

Service Manager

Shiloh, IL · On-site

$100K - $150K/yr

Job Summary Auffenberg Dealer Group is looking for a Service Manager to take our customer ... They will also be responsible for driving customer satisfaction, improving operational efficiency ...

Auffenberg Dealer Group

Service Manager

Shiloh, IL · On-site

$100K - $150K/yr

Job Summary Auffenberg Dealer Group is looking for a Service Manager to take our customer ... They will also be responsible for driving customer satisfaction, improving operational efficiency ...

Auffenberg Dealer Group

Service Manager

Shiloh, IL

$100K - $150K/yr

They will also be responsible for driving customer satisfaction, improving operational efficiency ... Serve as primary point of contact for service customers * Manage and coordinate appointment ...

Auffenberg Dealer Group

Service Manager

Shiloh, IL · On-site

$100K - $150K/yr

Job Summary Auffenberg Dealer Group is looking for a Service Manager to take our customer ... They will also be responsible for driving customer satisfaction, improving operational efficiency ...

Walgreens

Pharmacy Operations Manager - CPhT

Collinsville, IL · On-site

$16.25 - $19.75/hr

Models and shares customer service best practices. * Develops strong relationships with customers ... Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and ...

Walgreens

Pharmacy Operations Manager - CPhT

Belleville, IL · On-site

$17 - $20.75/hr

Models and shares customer service best practices. * Develops strong relationships with customers ... Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and ...

Dayton Freight

Operations Supervisor

Collinsville, IL · On-site

$70K/yr

Overview As an Operations Supervisor, you will plan, schedule, coordinate and implement methods and ... In conjunction with the Service Center Manager, recruit, qualify, interview, hire, train and ...

Dayton Freight

Operations Supervisor

Collinsville, IL

$70K/yr

Overview As an Operations Supervisor, you will plan, schedule, coordinate and implement methods and ... In conjunction with the Service Center Manager, recruit, qualify, interview, hire, train and ...

Dayton Freight

Operations Supervisor

Collinsville, IL · On-site

$70K/yr

As an Operations Supervisor, you will plan, schedule, coordinate and implement methods and ... In conjunction with the Service Center Manager, recruit, qualify, interview, hire, train and ...

Papa John's

General Manager

Belleville, IL · On-site

Job Summary The General Manager for Corporate Restaurant Operations manages and assumes ... Monitor product quality and customer service standards, identify deficiencies, and follow up with ...

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Showing results 21-40

All JobsService Operations JobsService Operations Manager JobsService Operations Manager Jobs in New Baden, IL

Service Operations Manager information

See New Baden, IL salary details

$33.7K

$74.6K

$124.3K

How much do service operations manager jobs pay per year?

As of Aug 21, 2026, the average yearly pay for service operations manager in New Baden, IL is $74,625.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,900.00 and $90,600.00 per year, depending on experience, location, and employer.

What is a service operations manager?

A Service Operations Manager oversees the daily operations of a company's service department to ensure efficient and high-quality service delivery. They are responsible for managing teams, optimizing processes, and maintaining customer satisfaction. Key duties often include setting performance goals, analyzing service metrics, and implementing improvements. Service Operations Managers also coordinate with other departments to resolve issues and support business objectives.

What are the key skills and qualifications needed to thrive as a service operations manager, and why are they important?

To thrive as a Service Operations Manager, you need expertise in operations management, process optimization, and team leadership, often backed by a relevant degree or equivalent experience. Familiarity with IT service management tools (like ServiceNow), workflow automation platforms, and relevant certifications such as ITIL are typically required. Strong problem-solving, communication, and customer service skills help you excel in leading teams and managing client expectations. These competencies are crucial for delivering efficient services, maintaining high customer satisfaction, and driving continuous improvement in operational performance.

What are some common challenges faced by service operations managers, and how can they be effectively addressed?

Service Operations Managers often encounter challenges such as balancing resource allocation, maintaining high service quality, and managing cross-functional teams. To address these issues, successful managers implement robust communication channels, regularly review performance metrics, and foster a culture of continuous improvement. Proactively identifying bottlenecks and ensuring clear alignment between teams can also help minimize disruptions and enhance overall service delivery.

What is the difference between Service Operations Manager vs Customer Service Manager?

AspectService Operations ManagerCustomer Service Manager
Primary FocusOverseeing service delivery processes and operational efficiencyManaging customer interactions and satisfaction
Required SkillsProcess management, logistics, team coordinationCommunication, conflict resolution, customer relations
Work EnvironmentOperations teams, service departmentsCustomer support centers, client-facing roles
Common CertificationsITIL, Six Sigma, PMP (optional)CSM, CRM certifications

The Service Operations Manager focuses on optimizing service delivery processes and operational efficiency, while the Customer Service Manager emphasizes managing customer interactions and satisfaction. Both roles require strong communication skills, but their core responsibilities and work environments differ, making each essential for different aspects of service management.

Is a Service Operations Manager a high paying job?

Service Operations Managers typically earn a competitive salary that varies by industry, location, and experience level. In general, it is considered a mid- to high-level management position with compensation reflecting leadership responsibilities and operational expertise.

What are popular job titles related to Service Operations Manager jobs in New Baden, IL?

For Service Operations Manager jobs in New Baden, IL, the most frequently searched job titles are:

What cities near New Baden, IL are hiring for Service Operations Manager jobs?

Cities near New Baden, IL with the most Service Operations Manager job openings:

Service Operations Manager jobs near you
Infographic showing various Service Operations Manager job openings in New Baden, IL as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $74,625 per year, or $35.9 per hour.

Service Manager

Auffenberg Dealer Group

Shiloh, IL • On-site

$100K - $150K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 10 days ago

Job description

Job Summary
Auffenberg Dealer Group is looking for a Service Manager to take our customer experience to the next level. The ideal candidate will have experience in the Automotive industry with a successful track record of managing service teams. They will also be responsible for driving customer satisfaction, improving operational efficiency and achieving financial objectives.
Compensation & Benefits
This a full-time base plus commission position offering a competitive salary of $100,000 to $150,000 per year, depending on experience

Additional benefits include medical, dental and vision insurance; 401(k) plan; paid vacation and holidays; and opportunity for career advancement.
Responsibilities
• Serve as primary point of contact for service customers
• Manage and coordinate appointment scheduling using the Dealer Group's Automotive software suite
• Monitor customer wait times, service queues / workflow and repair performance
• Motivate and develop service technicians / advisors
• Develop and execute programs to increase service retention and loyalty
• Promote customer satisfaction by ensuring quality standards and customer experience
• Oversee automotive parts and equipment purchases and inventory levels
• Ensure optimal efficiency and safety standards are maintained
• Create and review processes concerning technician training, shop layout, and vehicle safety
• Manage and review access systems for shop entry and customer protection
• Develop and maintain relationships with external service providers for customer referrals
Requirements
• 5+ years experience in Automotive industry with proven success managing service operations
• Excellent interpersonal and problem-solving skills
• Strong understanding of Automotive systems, vehicle maintenance and the sales process
• Proven track record of hands-on leadership and accountability
• Ability to collaborate across multiple departments and stakeholders
• Detail-oriented with excellent written and verbal communication skills
EEOC Statement
Auffenberg Dealer Group is an equal opportunity employer and complies with all applicable state and federal laws regarding discrimination in employment.

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