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Service Operations Manager Jobs in Monroe, NY (NOW HIRING)

Sodexo

Food Operations Manager 2

Paramus, NJ · On-site

$77K - $100K/yr

... Manager 2 to join our team at Bergen New Bridge Medical Center in Paramus, NJ. This is an exciting ... About the job Join a leadership role responsible for overseeing on-site food service operations and ...

Sodexo

Food Operations Manager 2

Paramus, NJ · On-site

$77K - $100K/yr

... Manager 2 to join our team at Bergen New Bridge Medical Center in Paramus, NJ. This is an exciting ... About the job Join a leadership role responsible for overseeing on-site food service operations and ...

Sodexo

Food Operations Manager 2

Paramus, NJ

$77K - $100K/yr

... Manager 2 to join our team at Bergen New Bridge Medical Center in Paramus, NJ. This is an exciting ... About the job Join a leadership role responsible for overseeing on-site food service operations and ...

Sodexo

Food Operations Manager 2

Paramus, NJ · On-site

$77K - $100K/yr

... Manager 2 to join our team at Bergen New Bridge Medical Center in Paramus, NJ. This is an exciting ... About the job Join a leadership role responsible for overseeing on-site food service operations and ...

tuffshed

Operations Manager - Fairfield

Fairfield, NJ · On-site

Working directly with the Operations employees * Manages the logistics including shipping ... Perform customer service duties, such as resolving warranty issues by reviewing and scheduling work ...

Walgreens

Pharmacy Operations Manager

Ossining, NY · On-site

Models and shares customer service best practices. * Develops strong relationships with customers ... Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and ...

Walgreens

Pharmacy Operations Manager

Ossining, NY · On-site

Models and shares customer service best practices. * Develops strong relationships with customers ... Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and ...

Walgreens

Pharmacy Operations Manager

Ossining, NY · On-site

Models and shares customer service best practices. * Develops strong relationships with customers ... Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and ...

Walgreens

Pharmacy Operations Manager

Ossining, NY · On-site

Models and shares customer service best practices. * Develops strong relationships with customers ... Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and ...

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All JobsService Operations JobsService Operations Manager JobsService Operations Manager Jobs in Monroe, NY

Service Operations Manager information

See Monroe, NY salary details

$36.2K

$80.2K

$133.7K

How much do service operations manager jobs pay per year?

As of Sep 6, 2026, the average yearly pay for service operations manager in Monroe, NY is $80,245.00, according to ZipRecruiter salary data. Most workers in this role earn between $61,200.00 and $97,400.00 per year, depending on experience, location, and employer.

What is a service operations manager?

A Service Operations Manager oversees the daily operations of a company's service department to ensure efficient and high-quality service delivery. They are responsible for managing teams, optimizing processes, and maintaining customer satisfaction. Key duties often include setting performance goals, analyzing service metrics, and implementing improvements. Service Operations Managers also coordinate with other departments to resolve issues and support business objectives.

What are the key skills and qualifications needed to thrive as a service operations manager, and why are they important?

To thrive as a Service Operations Manager, you need expertise in operations management, process optimization, and team leadership, often backed by a relevant degree or equivalent experience. Familiarity with IT service management tools (like ServiceNow), workflow automation platforms, and relevant certifications such as ITIL are typically required. Strong problem-solving, communication, and customer service skills help you excel in leading teams and managing client expectations. These competencies are crucial for delivering efficient services, maintaining high customer satisfaction, and driving continuous improvement in operational performance.

What are some common challenges faced by service operations managers, and how can they be effectively addressed?

Service Operations Managers often encounter challenges such as balancing resource allocation, maintaining high service quality, and managing cross-functional teams. To address these issues, successful managers implement robust communication channels, regularly review performance metrics, and foster a culture of continuous improvement. Proactively identifying bottlenecks and ensuring clear alignment between teams can also help minimize disruptions and enhance overall service delivery.

What is the difference between Service Operations Manager vs Customer Service Manager?

AspectService Operations ManagerCustomer Service Manager
Primary FocusOverseeing service delivery processes and operational efficiencyManaging customer interactions and satisfaction
Required SkillsProcess management, logistics, team coordinationCommunication, conflict resolution, customer relations
Work EnvironmentOperations teams, service departmentsCustomer support centers, client-facing roles
Common CertificationsITIL, Six Sigma, PMP (optional)CSM, CRM certifications

The Service Operations Manager focuses on optimizing service delivery processes and operational efficiency, while the Customer Service Manager emphasizes managing customer interactions and satisfaction. Both roles require strong communication skills, but their core responsibilities and work environments differ, making each essential for different aspects of service management.

Is a Service Operations Manager a high paying job?

Service Operations Managers typically earn a competitive salary that varies by industry, location, and experience level. In general, it is considered a mid- to high-level management position with compensation reflecting leadership responsibilities and operational expertise.

What job categories do people searching Service Operations Manager jobs in Monroe, NY look for?

The top searched job categories for Service Operations Manager jobs in Monroe, NY are:

What cities near Monroe, NY are hiring for Service Operations Manager jobs?

Cities near Monroe, NY with the most Service Operations Manager job openings:

Service Operations Manager jobs near you
Infographic showing various Service Operations Manager job openings in Monroe, NY as of July 2026, with employment types broken down into 89% Full Time, 10% Part Time, and 1% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $80,245 per year, or $38.6 per hour.

Operations Manager Move

College Hunks Hauling Junk and Moving

Fairfield, NJ • On-site

$65 - $85/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 4 days ago

Job description

Benefits
  • 401(k)
  • 401(k) matching
  • Bonus based on performance
  • Competitive salary
  • Dental insurance
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Parental leave
  • Training & development
  • Vision insurance
  • Wellness resources
About the Role

The Operations Manager – Move is responsible for the daily execution and performance of the moving operation. This role oversees dispatch logistics, crew assignments, job scheduling, and operational coordination to ensure moving services are delivered safely, efficiently, and with exceptional customer experience. Working closely with the Assistant General Manager and General Manager, the Operations Manager ensures move jobs are properly scheduled, routed, and executed while maintaining compliance with tariff regulations, valuation documentation requirements, and safety standards. This leader also supports crews throughout the day, resolves operational challenges, and ensures all move operations meet company performance expectations.

Responsibilities
  • Daily Dispatch & Logistics Management
    • Manage daily dispatching, routing, and scheduling for all moving jobs.
    • Coordinate crew assignments and ensure appropriate staffing for each move.
    • Monitor job progress throughout the day and adjust schedules or resources as needed.
    • Communicate accurate ETAs and schedule updates with customers and internal teams.
  • Customer Communication & Service Recovery
    • Serve as the primary operational contact for customers on moving day.
    • Communicate proactively with customers regarding job timing, updates, or changes.
    • Resolve customer concerns and execute service recovery when issues arise.
    • Ensure customers receive professional and positive experience throughout the move.
  • Tariff & Documentation Compliance
    • Ensure all moving jobs comply with tariff regulations and company policies.
    • Verify that valuation coverage, contracts, and required documentation are completed accurately.
    • Maintain proper paperwork and job records to meet compliance and audit standards.
    • Reinforce proper documentation procedures with crews and operational staff.
  • Safety Leadership
    • Lead safety oversight for moving crews including pre-shift safety briefings and operational training.
    • Ensure compliance with Hours of Service (HOS) regulations and safe driving practices.
    • Reinforce proper lifting techniques, equipment use, and job-site safety procedures.
    • Monitor safety performance and address risks proactively.
  • Crew Management & Operational Support
    • Provide daily leadership and operational support to moving crews.
    • Coach crews on efficiency, customer service, and job execution standards.
    • Monitor job performance and provide feedback to improve crew productivity and service quality.
    • Support the Assistant General Manager with team development and training initiatives.
  • Labor Coordination & Reporting
    • Partner with the Labor Specialist to reconcile daily labor and job performance.
    • Ensure accurate reporting of labor hours, job completion, and operational metrics.
    • Track operational KPIs and identify opportunities to improve efficiency and productivity.
What You Bring (Experience Needed for the Role)
  • 2+ years of experience in operations, logistics, dispatching, or service management.
  • Experience managing crews or frontline operational teams.
  • Strong organizational and scheduling skills in a fast-paced environment.
  • Ability to manage daily operational logistics and resolve issues quickly.
  • Experience in moving, logistics, home services, or transportation preferred.
  • Familiarity with tariff regulations, valuation documentation, and operational compliance preferred.
  • Strong communication, leadership, and problem-solving skills.
  • Valid driver’s license required.
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