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Service Operations Manager Jobs in Monroe, NY (NOW HIRING)

Senior Helpers

Operations Manager

Fairfield, NJ · On-site

... services. Founded in 2001, Senior Helpers rapidly built a reputation for providing only the best in ... This person will manage the day-to-day operations and personnel of the office. Reporting directly ...

SavATree LLC

Operations Manager

Wyckoff, NJ

$75K/yr

... service and maintain operational excellence. What a Day is Like * Coordinate and manage branch ... logistics, including scheduling field personnel and equipment, managing inventory, and overseeing ...

RHO RESIDENTIAL LLC

Operations Manager

Montvale, NJ · On-site

$60K - $65K/yr

Our comprehensive services include leasing, marketing, financial management, maintenance operations, and resident relations, all tailored to deliver exceptional living experiences. We prioritize a ...

Raising Cane's

Operations Manager

Fairfield, NJ · On-site

$25.75 - $26.75/hr

The Operations Manager (OM) is responsible for supporting the Restaurant Leader in leading ... Provides exemplary customer service * Utilizes reward and recognition program for the Crewmembers ...

Raising Cane's

Operations Manager

Fairfield, NJ · On-site

$25.75 - $26.75/hr

The Operations Manager (OM) is responsible for supporting the Restaurant Leader in leading ... Provides exemplary customer service * Utilizes reward and recognition program for the Crewmembers ...

Raising Cane's

Operations Manager

Fairfield, NJ

$25.75 - $26.75/hr

The Operations Manager (OM) is responsible for supporting the Restaurant Leader in leading ... Provides exemplary customer service * Utilizes reward and recognition program for the Crewmembers ...

Raising Cane's

Operations Manager

Fairfield, NJ

The Operations Manager (OM) is responsible for supporting the Restaurant Leader in leading ... Provides exemplary customer service * Utilizes reward and recognition program for the Crewmembers ...

Raising Cane's

Operations Manager

Fairfield, NJ · On-site

$25.75 - $26.75/hr

The Operations Manager (OM) is responsible for supporting the Restaurant Leader in leading ... Provides exemplary customer service * Utilizes reward and recognition program for the Crewmembers ...

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Showing results 21-40

All JobsService Operations JobsService Operations Manager JobsService Operations Manager Jobs in Monroe, NY

Service Operations Manager information

See Monroe, NY salary details

$36.2K

$80.2K

$133.7K

How much do service operations manager jobs pay per year?

As of Sep 7, 2026, the average yearly pay for service operations manager in Monroe, NY is $80,245.00, according to ZipRecruiter salary data. Most workers in this role earn between $61,200.00 and $97,400.00 per year, depending on experience, location, and employer.

What is a service operations manager?

A Service Operations Manager oversees the daily operations of a company's service department to ensure efficient and high-quality service delivery. They are responsible for managing teams, optimizing processes, and maintaining customer satisfaction. Key duties often include setting performance goals, analyzing service metrics, and implementing improvements. Service Operations Managers also coordinate with other departments to resolve issues and support business objectives.

What are the key skills and qualifications needed to thrive as a service operations manager, and why are they important?

To thrive as a Service Operations Manager, you need expertise in operations management, process optimization, and team leadership, often backed by a relevant degree or equivalent experience. Familiarity with IT service management tools (like ServiceNow), workflow automation platforms, and relevant certifications such as ITIL are typically required. Strong problem-solving, communication, and customer service skills help you excel in leading teams and managing client expectations. These competencies are crucial for delivering efficient services, maintaining high customer satisfaction, and driving continuous improvement in operational performance.

What are some common challenges faced by service operations managers, and how can they be effectively addressed?

Service Operations Managers often encounter challenges such as balancing resource allocation, maintaining high service quality, and managing cross-functional teams. To address these issues, successful managers implement robust communication channels, regularly review performance metrics, and foster a culture of continuous improvement. Proactively identifying bottlenecks and ensuring clear alignment between teams can also help minimize disruptions and enhance overall service delivery.

What is the difference between Service Operations Manager vs Customer Service Manager?

AspectService Operations ManagerCustomer Service Manager
Primary FocusOverseeing service delivery processes and operational efficiencyManaging customer interactions and satisfaction
Required SkillsProcess management, logistics, team coordinationCommunication, conflict resolution, customer relations
Work EnvironmentOperations teams, service departmentsCustomer support centers, client-facing roles
Common CertificationsITIL, Six Sigma, PMP (optional)CSM, CRM certifications

The Service Operations Manager focuses on optimizing service delivery processes and operational efficiency, while the Customer Service Manager emphasizes managing customer interactions and satisfaction. Both roles require strong communication skills, but their core responsibilities and work environments differ, making each essential for different aspects of service management.

Is a Service Operations Manager a high paying job?

Service Operations Managers typically earn a competitive salary that varies by industry, location, and experience level. In general, it is considered a mid- to high-level management position with compensation reflecting leadership responsibilities and operational expertise.

What job categories do people searching Service Operations Manager jobs in Monroe, NY look for?

The top searched job categories for Service Operations Manager jobs in Monroe, NY are:

What cities near Monroe, NY are hiring for Service Operations Manager jobs?

Cities near Monroe, NY with the most Service Operations Manager job openings:

Service Operations Manager jobs near you
Infographic showing various Service Operations Manager job openings in Monroe, NY as of July 2026, with employment types broken down into 89% Full Time, 10% Part Time, and 1% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $80,245 per year, or $38.6 per hour.

Operations Manager

Senior Helpers of Fairfield

Fairfield, NJ • On-site

Full-time

Re-posted 12 days ago

Job description

Company Description
Senior Helpers, the fastest growing non-medical home care provider is expanding in the Northern New Jersey market and is seeking an Operations Manager.
Job Description
We are in need of a sharp, professional, detail-oriented, high-energy individual. This person will manage the day-to-day operations and personnel of the office. Reporting directly to the franchise owner, the Operations Manager is a full-time manager of personnel and operations. The right candidate will have a minimum of three years experience in a small to medium size business or previously self-employed. Must be willing to work long hours and be able to multi-task.
Responsibilities include (but not limited to):
  • Contributes to and leads the business' growth by managing all internal operations including HR and staff management.
  • Manages all office personnel. Oversees and is responsible for all reports as assigned by business owner.
  • Responsible for development and management of internal revenue growth.
  • Manages caregiver recruitment and interviewing process, ensures all background checks are completed and all new hire paperwork is processed. Hires appropriate staff to coordinate orientation and trainings.
  • Locates new sources of qualified employees, attends Job Fairs and other recruiting events.
  • Partners with franchisee to make decisions on salary changes or terminations.
  • Assists office staff with answering telephone calls, providing information to potential clients, solving problems for current clients.
  • Visits both clients and caregivers as needed.
  • Collect and analyze data in preparation for weekly meetings with the team; including client retention dashboard, client attrition and all sales KPIs.
  • Attends local business and industry related networking functions as required.
  • Participates in on-call rotation and oversees all on-call duties and responsibilities.

Qualifications
  • Bachelor's degree and three years related work experience strongly preferred.
  • Experience in recruiting or HR on-boarding activities required.
  • Demonstrates sales, sales development, and sales management experience.
  • Ability to manage responsibilities with an "outside-the box" mentality to continuously improve workflow.
  • Ability to multi-task and handle pressure-filled situations with ease.
  • High level of initiative and self-sufficiency in completing tasks accurately and efficiently.
  • Exceptional and verifiable customer service skills and experience.
  • Must have excellent organizational skills, attention to detail, and the ability to prioritize in a changing environment.
  • Proactive problem prevention and issue resolution leadership ability.
  • Proficiency in Microsoft Word, Excel, Internet, and Outlook required.
  • Ability to maintain confidentiality with sound decision-making skills based upon company policies and philosophy.

Additional Information
All your information will be kept confidential according to EEO guidelines.

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