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Service Operations Manager Jobs in Monroe, GA (NOW HIRING)

Burlington Stores, Inc.

Operations/Service Manager II

Lithonia, GA · On-site

$21.05 - $28.05/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As an Operations Service Manager at Burlington, one of the largest off-price retailers in the country, you'll be one of the leaders of the store team, participating in managing the overall operations ...

Burlington

Operations/Service Manager V

Lawrenceville, GA · On-site

$26.15 - $34.85/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As an Operations Service Manager at Burlington, one of the largest off-price retailers in the country, you'll be one of the leaders of the store team, participating in managing the overall operations ...

Office Depot

Operations Manager

Buford, GA · On-site

  • Retirement

The role owns P&L performance for the assigned area, with accountability for staffing, cost control, safety, service, and the achievement of key performance indicators (KPIs). The Operations Manager ...

Office Depot

Operations Manager

Buford, GA · On-site

  • Retirement

The role owns P&L performance for the assigned area, with accountability for staffing, cost control, safety, service, and the achievement of key performance indicators (KPIs). The Operations Manager ...

Boise Cascade

Operations Manager

Auburn, GA · On-site

$75K - $115K/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Responsibilities The Operations Manager is responsible for the yard, warehouse, trucking ... Today we're the only wholesale stocking distributor for building products that can service the ...

Boise Cascade Company

Operations Manager

Auburn, GA

$75K - $115K/yr

Responsibilities The Operations Manager is responsible for the yard, warehouse, trucking ... Today we're the only wholesale stocking distributor for building products that can service the ...

Boise Cascade Company

Operations Manager

Auburn, GA

$75K - $115K/yr

Responsibilities The Operations Manager is responsible for the yard, warehouse, trucking ... Today we're the only wholesale stocking distributor for building products that can service the ...

Boise Cascade

Operations Manager

Auburn, GA · On-site

$75K - $115K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Responsibilities The Operations Manager is responsible for the yard, warehouse, trucking ... Today we're the only wholesale stocking distributor for building products that can service the ...

Crunch Fitness - CR Holdings

Operations Manager

Lilburn, GA · On-site

$31K - $41K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

 Operations Manager- for our upcoming Stone Mountain Club Here We GROW Again! Are you ready ... Sales-minded, customer-service driven, and results-oriented * Someone who embraces member retention ...

Detail Dawgs

Operations Manager

Watkinsville, GA · On-site

$22 - $25/hr

  • PTO

Detail Dawgs is a premium automotive appearance company specializing in ceramic coatings, paint correction, detailing, and paint protection services. We're looking for an Operations Manager to take ...

Crunch Fitness

Operations Manager

Lilburn, GA · On-site

$31K - $41K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Operations Manager- for our upcoming Stone Mountain Club Here We GROW Again! Are you ready to step ... Sales-minded, customer-service driven, and results-oriented * Someone who embraces member retention ...

Crunch Fitness

Operations Manager

Buford, GA · On-site

$14 - $18.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Operations Manager * Are you interested in another location in the market? Your application will be ... Sales-minded, customer-service driven, and results-oriented * Someone who embraces member retention ...

BraveView, Inc.

Operations Manager

Lawrenceville, GA · On-site

  • Medical

  • Retirement

Operations Manager, Landscape Our client is a commercial landscape firm that has been servicing the greater Atlanta market for more than 20 years. They are currently searching for an Operations ...

Gold Star Foods

Operations Manager

Pendergrass, GA · On-site

$90K - $100K/yr

We are a company devoted to providing our customers with incredible customer service. We know that ... The Operations Manager is responsible for ensuring that the facility operates within budgetary ...

New

BraveView, Inc.

Operations Manager

Lawrenceville, GA · On-site

  • Medical

  • Retirement

Operations Manager, Landscape Our client is a commercial landscape firm that has been servicing the greater Atlanta market for more than 20 years. They are currently searching for an Operations ...

BraveView, Inc.

Operations Manager

Lawrenceville, GA · On-site

  • Medical

  • Retirement

Operations Manager, Landscape Our client is a commercial landscape firm that has been servicing the greater Atlanta market for more than 20 years. They are currently searching for an Operations ...

Sonny's Enterprises LLC

Operations Manager

Lawrenceville, GA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

The Operations Manager provides strategic leadership across key departments, including Safety ... Collaborate with service and install managers to ensure proper parts availability. Develop ...

Golden State Foods

Operations Manager

Conyers, GA · On-site

Rooted in the values of quality service and integrity, we are dedicated to creating a supportive ... ABOUT THE JOB The Operations Manager plans and manages liquid products production operations to ...

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All JobsService Operations JobsService Operations Manager JobsService Operations Manager Jobs in Monroe, GA

Service Operations Manager information

See Monroe, GA salary details

$32.9K

$72.8K

$121.3K

How much do service operations manager jobs pay per year?

As of Aug 17, 2026, the average yearly pay for service operations manager in Monroe, GA is $72,795.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,500.00 and $88,400.00 per year, depending on experience, location, and employer.

What is a service operations manager?

A Service Operations Manager oversees the daily operations of a company's service department to ensure efficient and high-quality service delivery. They are responsible for managing teams, optimizing processes, and maintaining customer satisfaction. Key duties often include setting performance goals, analyzing service metrics, and implementing improvements. Service Operations Managers also coordinate with other departments to resolve issues and support business objectives.

What are the key skills and qualifications needed to thrive as a service operations manager, and why are they important?

To thrive as a Service Operations Manager, you need expertise in operations management, process optimization, and team leadership, often backed by a relevant degree or equivalent experience. Familiarity with IT service management tools (like ServiceNow), workflow automation platforms, and relevant certifications such as ITIL are typically required. Strong problem-solving, communication, and customer service skills help you excel in leading teams and managing client expectations. These competencies are crucial for delivering efficient services, maintaining high customer satisfaction, and driving continuous improvement in operational performance.

What are some common challenges faced by service operations managers, and how can they be effectively addressed?

Service Operations Managers often encounter challenges such as balancing resource allocation, maintaining high service quality, and managing cross-functional teams. To address these issues, successful managers implement robust communication channels, regularly review performance metrics, and foster a culture of continuous improvement. Proactively identifying bottlenecks and ensuring clear alignment between teams can also help minimize disruptions and enhance overall service delivery.

What is the difference between Service Operations Manager vs Customer Service Manager?

AspectService Operations ManagerCustomer Service Manager
Primary FocusOverseeing service delivery processes and operational efficiencyManaging customer interactions and satisfaction
Required SkillsProcess management, logistics, team coordinationCommunication, conflict resolution, customer relations
Work EnvironmentOperations teams, service departmentsCustomer support centers, client-facing roles
Common CertificationsITIL, Six Sigma, PMP (optional)CSM, CRM certifications

The Service Operations Manager focuses on optimizing service delivery processes and operational efficiency, while the Customer Service Manager emphasizes managing customer interactions and satisfaction. Both roles require strong communication skills, but their core responsibilities and work environments differ, making each essential for different aspects of service management.

Is a Service Operations Manager a high paying job?

Service Operations Managers typically earn a competitive salary that varies by industry, location, and experience level. In general, it is considered a mid- to high-level management position with compensation reflecting leadership responsibilities and operational expertise.

What are popular job titles related to Service Operations Manager jobs in Monroe, GA?

For Service Operations Manager jobs in Monroe, GA, the most frequently searched job titles are:

What job categories do people searching Service Operations Manager jobs in Monroe, GA look for?

The top searched job categories for Service Operations Manager jobs in Monroe, GA are:

What cities near Monroe, GA are hiring for Service Operations Manager jobs?

Cities near Monroe, GA with the most Service Operations Manager job openings:

Service Operations Manager jobs near you
Infographic showing various Service Operations Manager job openings in Monroe, GA as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, 2% Contract, and 1% Nights. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $72,795 per year, or $35 per hour.

Operations/Service Manager II

Burlington Stores, Inc.

Lithonia, GA • On-site

$21.05 - $28.05/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 17 days ago

Burlington rating

4.5

Company rating: 4.5 out of 10

Based on 941 frontline employees who took The Breakroom Quiz

20th of 21 rated department stores

Job description

Position Overview
Are you a proven leader with a strong drive to succeed?
Do you work well in a process-driven environment where organization and efficiency are critical to success?
Are you an expert multitasker who would thrive in a high-energy environment?
If so, then this might be the right opportunity for you!
As an Operations Service Manager at Burlington, one of the largest off-price retailers in the country, you'll be one of the leaders of the store team, participating in managing the overall operations of the store. You will serve as a role model for store associates, demonstrating and reinforcing the company's Core Values, developing trust and respect among peers and staff, building strong teams and partnerships, and driving business results. You'll coach, train and develop a team of Cashiers and Customer Service Supervisors, Receiving team members and Receiving Supervisors while also overseeing business operations to ensure our associates are delivering excellent customer service and the highest degree of professionalism.
A Day in the Life
  • Lead the Customer Service and Cashier teams, driving compliance to company policies and standards, safekeeping of company funds and property, asset protection, sales, and record keeping procedures.
  • Provide guidance to the Customer Service Supervisors to ensure they meet customer service expectations and there is smooth customer flow at the registers.
  • Manage the overall execution of operations and receiving SOPS.
  • Lead the overall receiving process which includes transfers, debits, damages, and chargebacks and partner with the Receiving Supervisor to maintain the accuracy of inventory.
  • Act as the Manager on Duty (MOD); setting the leadership example for customers, associates, and ultimately, driving results in the store.
  • Support the Store Manager and others in areas including but not limited to staffing, sourcing, interviewing, training, and succession planning.
  • Assist in the management of other store operations areas as needed.
  • Communicate effectively with the District and Regional Management teams.

You'll Come With
  • 3+ years of Retail Management or Store Operations experience at an Off Price, Big Box, Specialty or medium to large-sized, multi-unit retail organization
  • Must be able to work a flexible schedule; including early mornings, nights, weekends, and holidays as required.
  • Ability to lift and move boxes weighing up to 40 lbs.
  • Experience utilizing scheduling and reporting computer software.
  • Travel may be required from time to time.

Come join our team. You're going to like it here!
You will enjoy a competitive wage, flexible hours, and an associate discount. Burlington's benefits package includes medical, dental and vision coverage including life and disability insurance. Full time associates may also be eligible for up to 12 days of paid time off annually, up to 8 paid holidays, paid sick time in accordance with applicable law, and a 401(k) plan. We are a rapidly growing brand and provide a variety of training and development opportunities so our associates can grow with us.
Our store teams work hard and have fun together! Burlington associates make a difference in the lives of customers, colleagues, and the communities where we live and work every day. Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity.
Individual pay decisions will be based on a variety of factors, such as but not limited to, qualifications, education, job-related skills, relevant experience, and geographic location.
Compensation Range: $21.05 - $28.05

What Burlington employees say

Pay

Benefits

Hours and flexibility

Workplace

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About Burlington

Sourced by ZipRecruiter

At Burlington, we embrace the many facets of diversity that strengthen our communities where we live and work every day. If you want to grow your retail career with a caring and inclusive organization, come join the Burlington Stores team as a Customer Service Supervisor, Selling Floor Supervisor or Receiving Team Supervisor!

Industry

Retail

Company size

10,000+ Employees

Headquarters location

Burlington, NJ, US

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