Service Operations Manager Jobs in Markham, ON (NOW HIRING)

About Clutch:

We're on a mission to reinvent the way people buy, sell, and own cars. Are you game?

Clutch is Canada's largest online used car retailer, delivering a seamless, hassle-free car-buying experience to drivers everywhere. Customers can browse hundreds of cars from the comfort of their home, get the right one delivered to their door, and enjoy peace of mind with our 10-Day Money-Back Guarantee... and that's just the beginning.

Named five years in a row to the Globe & Mail's list of the Top Growing Companies in Canada and also awarded spots on Deloitte's Technology Fast 50 and Fast 500 lists, we're looking to add curious, hard-working, and driven individuals to our growing team.

Headquartered in Toronto, Clutch was founded in 2017 and currently services Ontario, New Brunswick, Nova Scotia, British Columbia, and Prince Edward Island. Clutch is backed by a number of world-class investors, including D1 Capital, Canaan, Real Ventures, BrandProject, and Upper90. To learn more, visit clutch.ca.

About the role:

We are on a mission to build a world-class team that drives innovation, growth, and excellence. As we scale rapidly, we are looking for a Strategy & Operations Manager to join our Vehicle Markets Group / Pricing Team! We are responsible for turning complex pricing and operational data into clear, actionable strategies-owning reporting, frameworks, and cross-functional execution that drive funnel conversion, margin expansion, and inventory efficiency across the retail, wholesale and export markets. In this position, you'll turn market data into the playbooks that drive growth-sharpening our conversion engine, informing smarter day-0 pricing and aging rules, and steering inventory and disposition choices for maximum value. You'll own the reporting cadence and strategic projects that keep executives aligned, ensuring insights become action and our 12-turn, margin-expansion targets stay on track. In short, you'll serve as the strategic bridge between analytics and execution.

What you'll do: 

• Funnel Conversion Optimization: Build weekly and monthly dashboards and forecasts, actively tuning conversion for both offer volume and vehicle spread.
• Spread & Margin Waterfall Feedback Loop: Track expected, realized, and remaining spread, reconditioning costs, and front-end margin, feeding those insights back into pricing models for continuous improvement.
• Retail Pricing & Aging Framework: Develop day-0 pricing and aging rules that balance days-to-sell, forecasted spread, recon estimates, and bid-ask adjustments to maintain a 12 inventory turn while maximizing margin.
• Inventory Mix Model: Determine the optimal inventory mix and dollar weightings using market data, factoring in expected turn and Clutch GPU (gross profit per unit) performance.
• Disposition Decision Logic: Define data-driven routing rules for Wholesale, Retail, and Export to maximize vehicle value.
• Operating Rhythm & Strategic Projects: Run business reviews, OKR tracking, and cross-functional initiatives from concept through execution.

What we're looking for: 

• Education: Minimum High school diploma or equivalent
• Experience: 3+ years of experience in strategy/management consulting, investment banking, corporate development, or 3+ years at a high-growth technology company in a BizOps, or pricing operations role. 
• Willing to commute to our headquarter in downtown Toronto (60 Adelaide Street East); remote candidates will not be considered.
• Analytical mindset ("good with the numbers") + execution-driven attitude (not afraid to "roll up your sleeves and get your hands dirty").
• Excellent communication and interpersonal skills, with the ability to build relationships and work effectively across teams and levels of the organization.
• Experience in a high-growth, fast-paced, and operationally intensive environment.
• Experience or interest in auto and/or consumer financing is a bonus - but you can expect to learn on the job.

Why you'll love it at Clutch: 

• Autonomy & ownership - opportunity to build your process and influence the company workforce and at every level.
• Help shape the future of car buying and selling in Canada by leading a critical part of our customer experience.
• We are dedicated to attracting and retaining top talent with top-of-market compensation packages.
• Above market health & dental benefits.

Employment Type:

• New, Permanent Full-Time

Compensation & Benefits:

• Salary Range: 
  
  • S&O: $110k - $130k (plus equity)
• Benefits: Comprehensive benefits plans include healthcare, dental care, vision care, prescriptions, life insurance and dependent coverage; start from day 1. (Applicable for Permanent Full-Time)
• Pay decisions reflect objective criteria: skills, performance, market benchmarking, responsibilities and working conditions.

Clutch is committed to fostering an inclusive workplace where all individuals have an opportunity to succeed. If you require accommodation at any stage of the interview process, please email talent@clutch.ca.