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Service Operations Manager Jobs in Manchester, CT

AdviceOne

Operations Manager

Glastonbury, CT · On-site

$70 - $100/hr

AdviceOne is growing, and we're looking for a leader to manage our Operations department. We're ... Zero financial services experience required. Leadership is the one thing we can't teach, and it ...

SSC, Inc

Security Operations Manager

Hartford, CT · On-site

Manage day-to-day security operations for approximately 3000 contract hours ... Maintain strong client relationships and ensure a high level of customer service. * Supervise ...

Northeast Grocery

Evening Operations Mgr

Windsor, CT · On-site

Oversee customer service, teammate performance, merchandising standards, store cleanliness ... Acts as Manager on Duty (MOD) and ensure all operational and service expectations are met in ...

Northeast Grocery

Evening Operations Mgr

Windsor, CT · On-site

Oversee customer service, teammate performance, merchandising standards, store cleanliness ... Acts as Manager on Duty (MOD) and ensure all operational and service expectations are met in ...

NVA

Hospital Operations Manager

Mansfield Center, CT · On-site

$65K - $80K/yr

... operation of the hospital. Your role will drive revenue, manage costs, and cultivate a hospital ... Experience in a hospital, retail, or service-based industry setting in positions of increased ...

Walgreens

Distribution Operations Manager

Windsor, CT · On-site

As a Distribution Operations Manager at our Walgreens distribution center, you will play a pivotal ... Manages volume and work through supervision of employee movement to meet all service, cost and ...

Walgreens

Pharmacy Operations Manager

Meriden, CT · On-site

Models and shares customer service best practices. * Develops strong relationships with customers ... Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and ...

Walgreens

Distribution Operations Manager

Windsor, CT · On-site

As a Distribution Operations Manager at our Walgreens distribution center, you will play a pivotal ... Manages volume and work through supervision of employee movement to meet all service, cost and ...

Walgreens

Pharmacy Operations Manager

Meriden, CT · On-site

Models and shares customer service best practices. * Develops strong relationships with customers ... Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and ...

Walgreens

Pharmacy Operations Manager

East Hampton, CT · On-site

Models and shares customer service best practices. * Develops strong relationships with customers ... Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and ...

Walgreens

Pharmacy Operations Manager

New Britain, CT · On-site

Models and shares customer service best practices. * Develops strong relationships with customers ... Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and ...

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Showing results 41-60

All JobsService Operations JobsService Operations Manager JobsService Operations Manager Jobs in Manchester, CT

Service Operations Manager information

See Manchester, CT salary details

$36.2K

$80.2K

$133.7K

How much do service operations manager jobs pay per year?

As of Sep 4, 2026, the average yearly pay for service operations manager in Manchester, CT is $80,245.00, according to ZipRecruiter salary data. Most workers in this role earn between $61,200.00 and $97,400.00 per year, depending on experience, location, and employer.

What is a service operations manager?

A Service Operations Manager oversees the daily operations of a company's service department to ensure efficient and high-quality service delivery. They are responsible for managing teams, optimizing processes, and maintaining customer satisfaction. Key duties often include setting performance goals, analyzing service metrics, and implementing improvements. Service Operations Managers also coordinate with other departments to resolve issues and support business objectives.

What are the key skills and qualifications needed to thrive as a service operations manager, and why are they important?

To thrive as a Service Operations Manager, you need expertise in operations management, process optimization, and team leadership, often backed by a relevant degree or equivalent experience. Familiarity with IT service management tools (like ServiceNow), workflow automation platforms, and relevant certifications such as ITIL are typically required. Strong problem-solving, communication, and customer service skills help you excel in leading teams and managing client expectations. These competencies are crucial for delivering efficient services, maintaining high customer satisfaction, and driving continuous improvement in operational performance.

What are some common challenges faced by service operations managers, and how can they be effectively addressed?

Service Operations Managers often encounter challenges such as balancing resource allocation, maintaining high service quality, and managing cross-functional teams. To address these issues, successful managers implement robust communication channels, regularly review performance metrics, and foster a culture of continuous improvement. Proactively identifying bottlenecks and ensuring clear alignment between teams can also help minimize disruptions and enhance overall service delivery.

What is the difference between Service Operations Manager vs Customer Service Manager?

AspectService Operations ManagerCustomer Service Manager
Primary FocusOverseeing service delivery processes and operational efficiencyManaging customer interactions and satisfaction
Required SkillsProcess management, logistics, team coordinationCommunication, conflict resolution, customer relations
Work EnvironmentOperations teams, service departmentsCustomer support centers, client-facing roles
Common CertificationsITIL, Six Sigma, PMP (optional)CSM, CRM certifications

The Service Operations Manager focuses on optimizing service delivery processes and operational efficiency, while the Customer Service Manager emphasizes managing customer interactions and satisfaction. Both roles require strong communication skills, but their core responsibilities and work environments differ, making each essential for different aspects of service management.

Is a Service Operations Manager a high paying job?

Service Operations Managers typically earn a competitive salary that varies by industry, location, and experience level. In general, it is considered a mid- to high-level management position with compensation reflecting leadership responsibilities and operational expertise.

What are popular job titles related to Service Operations Manager jobs in Manchester, CT?

For Service Operations Manager jobs in Manchester, CT, the most frequently searched job titles are:

What job categories do people searching Service Operations Manager jobs in Manchester, CT look for?

The top searched job categories for Service Operations Manager jobs in Manchester, CT are:

What cities near Manchester, CT are hiring for Service Operations Manager jobs?

Cities near Manchester, CT with the most Service Operations Manager job openings:

Service Operations Manager jobs near you

Operations Manager

Building One Facility Services

Durham, CT • On-site

Full-time

Re-posted 15 days ago

Job description

Summary: Individual will be responsible for overseeing the local office of Container Services. Will be responsible for meeting all contractual requirements.
Staffing
  • Assessing staffing needs and make recommendations to managers.
  • Training and employee development.
  • Communicating with the customer on issues concerning the customer contract.
  • Manage service technicians/drivers and administrative staff. Effectively handle personnel issues as they arise.
  • Supervise the completion of service orders.
  • Oversee Safety

Customer Service
  • Development of good customer relations.
  • Resolve customer service issues.
  • Schedule service calls.
  • Warranty communications with customers.

Any other duties as necessary to meet customer demands or as directed by management.
Skills & Requirements
KNOWLEDGE, SKILLS AND ABILITIES:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
  • Ability to read, analyze, and interpret company documents and correspondence.
  • Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.
  • Ability to effectively present information to top management and/or public groups.
  • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
  • Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

EDUCATION AND EXPERIENCE
  • Minimum Associates Degree; Bachelor's degree preferred
  • Must have 5+ year's customer service experience, preferably in the Waste or Plastics Industries
  • 2 year's management experience

PHYSICAL ENVIRONMENT:
Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time. The noise level in the work environment is usually moderate.
PHYSICAL REQUIREMENTS:
The physical demands here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; and move up to 50 pounds.
If you feel you qualify for this position, please apply by using the link provided:
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