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Service Operations Manager Jobs in Lexington, KY

JLL

Operations Supervisor

Lexington, KY · On-site

$100K - $130K/yr

Operations Supervisor - Building Engineering Position Overview The Operations Supervisor - Building ... management capabilities * Excellent interpersonal and supervisory skills with customer service ...

VIOC

Sr. Manager, Operations Experience

Frankfort, KY · On-site

You will service as the point person for optimizing and enhancing our KPI tracking platform ... Bachelor's degree in Industrial engineering, Operations Management, or related field preferred ...

Valvoline

Operations Experience Specialist

Frankfort, KY · On-site +1

... service across all our stores - every day. We're not just in the car business; we're in the people ... The Opportunity The OX Project Manager is responsible for driving the planning, coordination, and ...

IMI

Customer Service Manager

Lawrenceburg, KY

Ensure customer service issues are addressed and take appropriate actions ... Determine the most profitable customers, coordinate with Sales and Operations Manager on how to ...

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Service Operations Manager information

See Lexington, KY salary details

$30.5K

$67.5K

$112.5K

How much do service operations manager jobs pay per year?

As of Aug 16, 2026, the average yearly pay for service operations manager in Lexington, KY is $67,546.00, according to ZipRecruiter salary data. Most workers in this role earn between $51,500.00 and $82,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a service operations manager, and why are they important?

To thrive as a Service Operations Manager, you need expertise in operations management, process optimization, and team leadership, often backed by a relevant degree or equivalent experience. Familiarity with IT service management tools (like ServiceNow), workflow automation platforms, and relevant certifications such as ITIL are typically required. Strong problem-solving, communication, and customer service skills help you excel in leading teams and managing client expectations. These competencies are crucial for delivering efficient services, maintaining high customer satisfaction, and driving continuous improvement in operational performance.

What is a service operations manager?

A Service Operations Manager oversees the daily operations of a company's service department to ensure efficient and high-quality service delivery. They are responsible for managing teams, optimizing processes, and maintaining customer satisfaction. Key duties often include setting performance goals, analyzing service metrics, and implementing improvements. Service Operations Managers also coordinate with other departments to resolve issues and support business objectives.

What are some common challenges faced by service operations managers, and how can they be effectively addressed?

Service Operations Managers often encounter challenges such as balancing resource allocation, maintaining high service quality, and managing cross-functional teams. To address these issues, successful managers implement robust communication channels, regularly review performance metrics, and foster a culture of continuous improvement. Proactively identifying bottlenecks and ensuring clear alignment between teams can also help minimize disruptions and enhance overall service delivery.

What is the difference between Service Operations Manager vs Customer Service Manager?

AspectService Operations ManagerCustomer Service Manager
Primary FocusOverseeing service delivery processes and operational efficiencyManaging customer interactions and satisfaction
Required SkillsProcess management, logistics, team coordinationCommunication, conflict resolution, customer relations
Work EnvironmentOperations teams, service departmentsCustomer support centers, client-facing roles
Common CertificationsITIL, Six Sigma, PMP (optional)CSM, CRM certifications

The Service Operations Manager focuses on optimizing service delivery processes and operational efficiency, while the Customer Service Manager emphasizes managing customer interactions and satisfaction. Both roles require strong communication skills, but their core responsibilities and work environments differ, making each essential for different aspects of service management.

What job categories do people searching Service Operations Manager jobs in Lexington, KY look for?

The top searched job categories for Service Operations Manager jobs in Lexington, KY are:

What cities near Lexington, KY are hiring for Service Operations Manager jobs?

Cities near Lexington, KY with the most Service Operations Manager job openings:

Service Operations Manager jobs near you

Production Operations Manager - Special Operations - Rotary Wing

Lockheed Martin

Lexington, KY • On-site

Full-time

Re-posted 24 days ago

Lockheed Martin rating

8.2

Company rating: 8.2 out of 10

Based on 391 frontline employees who took The Breakroom Quiz

39th of 72 rated aerospace companies

Job description

The Production Area Manager (Rotary Wing) is responsible for the systematic execution, operational oversight, and strategic management of the Rotary Wing (RW) Aviation production area operating within a Collective Bargaining Agreement (CBA) environment. This role ensures all Rotary Wing task orders are executed in strict compliance with aviation standards, established organizational procedures, collective bargaining mandates, and enterprise-level requirements.
Leading a dedicated support team and a unionized workforce, the Manager oversees cost, schedule, and quality elements while fostering a collaborative labor relations climate, continuous improvement, safety adherence, and constant audit readiness.
Why Join Us
This position supports our Special Operations Forces - Global Logistics Support Services contract, which is the U.S. Special Operations Command's (USSOCOM) largest service contract vehicle providing a wide range of tailored logistics, maintenance, and sustainment services. Learn more here: SOF GLSS
Further Information About This Opportunity:
This position is in Lexington. Discover more about our Lexington, Kentucky location.
MUST BE A U.S. CITIZEN - This position is located at a facility that requires special access and is in direct support of a U.S. government contract that requires a company-sponsored clearance to start.
#sofglss

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About Lockheed Martin

Sourced by ZipRecruiter

As a global security and aerospace company, the majority of Lockheed Martin's business is with the U.S. Department of Defense and U.S. federal government agencies.The remaining portion of Lockheed Martin's business is comprised of international government and commercial sales of products, services and platforms.

Industry

Manufacturing

Company size

10,000+ Employees

Headquarters location

Bethesda, MD, US

Year founded

1912

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