ZipRecruiter

Log In

1

Service Operations Manager Jobs in Lexington, KY

CRH

Commercial Operations Manager

Lexington, KY · On-site

Commercial Operations Manager Infrastructure Products Group Lexington, Kentucky, United States Job ... This leader is responsible for developing and managing Estimating, Customer Service and Project ...

SP+

Assistant Operations Manager

Lexington, KY

$18 - $20/hr

... day management of the assigned location ensuring that parking operations are handled within ... Customer Service : Have a strong customer orientation and positive attitude. Able to responds to ...

SP+

Assistant Operations Manager

Lexington, KY

$18 - $20/hr

... day management of the assigned location ensuring that parking operations are handled within ... Customer Service : Have a strong customer orientation and positive attitude. Able to responds to ...

CRH

Commercial Operations Manager

Lexington, KY

This leader is responsible for developing and managing Estimating, Customer Service and Project ... The Commercial Operations Manager serves as a key advocate for the customer, partnering closely ...

Fastest Labs

Clinic Operations Manager

Lexington, KY · On-site

$17 - $20/hr

Customer Service & Testing Specialist Fastest Labs of Lexington Pay: From $17.00-20.00 per hour ... Attention to detail and ability to manage multiple tasks * Familiarity with Microsoft Excel, Word ...

Fastest Labs

Clinic Operations Manager

Lexington, KY · On-site

$17 - $20/hr

Customer Service & Testing Specialist Fastest Labs of Lexington Pay: From $17.00-20.00 per hour ... Attention to detail and ability to manage multiple tasks * Familiarity with Microsoft Excel, Word ...

Pearson

Lead, Service Management

Frankfort, KY · On-site

$14 - $18.25/hr

This role aligns to industry level titles such as Lead Service Operations & Cyber Risk or Senior Manager Service Operations & Cyber Risk Location: US, Remote Role Overview Pearson Virtual Schools ...

previous pagenext page

Showing results 21-40

All JobsService Operations JobsService Operations Manager JobsService Operations Manager Jobs in Lexington, KY

Service Operations Manager information

See Lexington, KY salary details

$30.5K

$67.5K

$112.5K

How much do service operations manager jobs pay per year?

As of Aug 16, 2026, the average yearly pay for service operations manager in Lexington, KY is $67,546.00, according to ZipRecruiter salary data. Most workers in this role earn between $51,500.00 and $82,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a service operations manager, and why are they important?

To thrive as a Service Operations Manager, you need expertise in operations management, process optimization, and team leadership, often backed by a relevant degree or equivalent experience. Familiarity with IT service management tools (like ServiceNow), workflow automation platforms, and relevant certifications such as ITIL are typically required. Strong problem-solving, communication, and customer service skills help you excel in leading teams and managing client expectations. These competencies are crucial for delivering efficient services, maintaining high customer satisfaction, and driving continuous improvement in operational performance.

What is a service operations manager?

A Service Operations Manager oversees the daily operations of a company's service department to ensure efficient and high-quality service delivery. They are responsible for managing teams, optimizing processes, and maintaining customer satisfaction. Key duties often include setting performance goals, analyzing service metrics, and implementing improvements. Service Operations Managers also coordinate with other departments to resolve issues and support business objectives.

What are some common challenges faced by service operations managers, and how can they be effectively addressed?

Service Operations Managers often encounter challenges such as balancing resource allocation, maintaining high service quality, and managing cross-functional teams. To address these issues, successful managers implement robust communication channels, regularly review performance metrics, and foster a culture of continuous improvement. Proactively identifying bottlenecks and ensuring clear alignment between teams can also help minimize disruptions and enhance overall service delivery.

What is the difference between Service Operations Manager vs Customer Service Manager?

AspectService Operations ManagerCustomer Service Manager
Primary FocusOverseeing service delivery processes and operational efficiencyManaging customer interactions and satisfaction
Required SkillsProcess management, logistics, team coordinationCommunication, conflict resolution, customer relations
Work EnvironmentOperations teams, service departmentsCustomer support centers, client-facing roles
Common CertificationsITIL, Six Sigma, PMP (optional)CSM, CRM certifications

The Service Operations Manager focuses on optimizing service delivery processes and operational efficiency, while the Customer Service Manager emphasizes managing customer interactions and satisfaction. Both roles require strong communication skills, but their core responsibilities and work environments differ, making each essential for different aspects of service management.

What job categories do people searching Service Operations Manager jobs in Lexington, KY look for?

The top searched job categories for Service Operations Manager jobs in Lexington, KY are:

What cities near Lexington, KY are hiring for Service Operations Manager jobs?

Cities near Lexington, KY with the most Service Operations Manager job openings:

Service Operations Manager jobs near you

Store Operations Manager

The Fresh Market Inc

Lexington, KY • On-site

$500/wk

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 27 days ago

The Fresh Market rating

6.0

Company rating: 6.0 out of 10

Based on 273 frontline employees who took The Breakroom Quiz

59th of 122 rated grocery stores

Job description

The Fresh Market & You:
Our mission is to make everyday eating extraordinary for our guests. We create a warm, welcoming, and memorable experience through exceptional, personal service. We're looking for a leader who brings positive energy, strong character, and a commitment to excellence every day. We value teamwork, celebrate our shared success, and look forward to the impact you'll make on our store, our team, and our community.
Our added benefits for joining The Fresh Market team
  • Team Member discount up to 40%
  • Early Earn Wage Access (You can access up to 50% (max $500) of your earned wages on-demand per pay period)
  • 401K contribution and company match
  • Financial Wellness Program
  • Personal time off and additional time off purchase plans are available
  • Medical, Dental, Vision, Disability, and Life Insurance for individual, spouse, partner, and family
  • Discounts on pet insurance, daycare, event tickets, and many more.

About the Position:
Do you have a passion for food? Are you committed to delivering an excellent experience for guests? The Store Operations Manager (SOM) plays a key leadership role in supporting the Store Director and ensuring smooth, consistent store operations. You will lead major operational areas, including Guest Service, Fresh Production, In-Stock, and Inventory Control, to deliver impeccable hospitality, a safe shopping environment, and strong execution every day.
What You'll Do:
  • Model our values of passion, excellence, hospitality, and teamwork in every interaction.
  • Provide hands-on leadership to Guest Service, Fresh Production, and other operational support departments.
  • Help manage scheduling and labor to support service needs while staying within labor budgets.
  • Be visible and accessible on the sales floor and front end, engaging with guests and helping team members solve problems.
  • Serve as Manager on Duty (MOD) during assigned shifts, ensuring smooth operations, safety, and exceptional guest service.
  • Model and coach "Impeccable Hospitality" by greeting guests, offering solutions, and leading by example.
  • Maintain compliance with food safety, sanitation, risk management, and all regulatory requirements.
  • Support preparation for internal and external audits, ensuring follow-up and adherence to action plans.
  • Support inventory management, accurate ordering practices, shrink control, and operational efficiencies.
  • Support workload planning, task execution, and team alignment so daily priorities are met.

Availability:
This position requires the willingness to work a flexible schedule, including weekends, days, evenings, and holidays.
Qualifications:
At a minimum, what you'll need:
  • 3+ years of progressive management experience in supermarkets, retail, restaurants, hospitality, or general business
  • Proven success delivering an exceptional guest experience while meeting performance goals.
  • Strong leadership skills with the ability to motivate and develop high-performing teams.
  • Excellent communication, coaching, and conflict-resolution skills
  • Basic proficiency with POS systems, scheduling tools, and Microsoft Office Suite
  • Food Safety Certification or ability to obtain after hire
  • Must be 21 years of age or older

Preferred Qualifications:
  • Bachelor's degree in business, retail management, or related field (or equivalent experience)
  • Experience leading in a grocery or high-volume specialty retail environment
  • Knowledge of inventory management systems and financial reporting.
  • Bilingual skills a plus

Physical and Work Conditions
  • Repetitive hand/arm movements, bending, reaching, and the ability to lift, push, or pull up to 50 pounds independently.
  • Exposure to extreme temperatures.
  • Use of tools and equipment such as knives, ladders, stepstools, box cutters, and pallet jacks.
  • Standing or walking for long periods (up to 4 hours or as required by law).
  • Required use of approved hats, hair nets, beard guards, and personal protective equipment.

We are proud to be an Equal Opportunity Employer:
The Fresh Market is a proud, equal-opportunity employer that is committed to creating a diverse, equitable, and inclusive workplace.
Reasonable Accommodation: Consistent with applicable laws, The Fresh Market will provide reasonable accommodations for qualified applicants and team members, unless doing so would result in an undue hardship to The Fresh Market. This guiding principle applies to all aspects of employment, including hiring and job assignment, compensation, discipline, termination, and access to benefits and training.
The statements in this job posting describe the general nature and level of work expected in this role but are not all inclusive. The Fresh Market looks forward to talking with interested candidates to share additional details about the applicable responsibilities, duties and skills required.
#LI-AV1

What The Fresh Market employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Fresh Market logo

About Fresh Market

Sourced by ZipRecruiter

The Fresh Market is a renowned American chain of gourmet supermarkets based in Greensboro, North Carolina. Established in 1982, the company operates in the retail industry, predominantly specializing in offering superior quality, freshness, and variety of products. Their product catalog includes a variety of fresh food products, gourmet groceries, baked goods, and delicacies, among others. With a mission of "making everyday eating extraordinary," they are committed to providing customers with the freshest and finest quality food. Over the years, The Fresh Market has gained significant recognition in the industry, having successfully established over 150 stores across the United States.

Industry

Retail

Company size

10,000+ Employees

Headquarters location

Greensboro, NC, US

Year founded

1982

View All Fresh Market Jobs

Apply