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Service Operations Manager Jobs in Lexington, KY

CVS Health

Operations Manager

Georgetown, KY · On-site

$18 - $28/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

CVS Health

Operations Manager

Georgetown, KY · On-site

$18 - $28/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

Eckart

Operations Manager

Lexington, KY · On-site

Operations Manager We are seeking an experienced Operations Manager to lead daily operational ... Medical, Dental, and Vision insurance after 30 days * 401K match after one year of service * Paid ...

New

Healthmark Group

Operations Manager

Georgetown, KY · On-site

$55K - $70K/yr

Manager, Remote-Based (Approximately 25% Travel)- preferred location in KY for onsite support ... Ensure ROI requests are completed accurately, efficiently, and within established service-level ...

Healthmark Group

Operations Manager

Versailles, KY · On-site

$55K - $70K/yr

Manager, Remote-Based (Approximately 25% Travel)- preferred location in KY for onsite support ... Ensure ROI requests are completed accurately, efficiently, and within established service-level ...

Healthmark Group

Operations Manager

Paris, KY · On-site

$55K - $70K/yr

Manager, Remote-Based (Approximately 25% Travel)- preferred location in KY for onsite support ... Ensure ROI requests are completed accurately, efficiently, and within established service-level ...

Healthmark Group

Operations Manager

Winchester, KY · On-site

$55K - $70K/yr

Manager, Remote-Based (Approximately 25% Travel)- preferred location in KY for onsite support ... Ensure ROI requests are completed accurately, efficiently, and within established service-level ...

Gattitown

Operations Manager

Lexington, KY · On-site

As an Operations Manager with Gattitown your role will be to successfully manage your team to ... Engage guest-service-focused team members through recruiting, hiring, training and executing their ...

Gattitown

Operations Manager

Lexington, KY · On-site

As an Operations Manager with Gattitown your role will be to successfully manage your team to ... Engage guest-service-focused team members through recruiting, hiring, training and executing their ...

Walgreens

Pharmacy Operations Manager

Lexington, KY · On-site

Models and shares customer service best practices. * Develops strong relationships with customers ... Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and ...

Walgreens

Pharmacy Operations Manager

Lexington, KY

Models and shares customer service best practices. * Develops strong relationships with customers ... Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and ...

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Service Operations Manager information

See Lexington, KY salary details

$30.5K

$67.5K

$112.5K

How much do service operations manager jobs pay per year?

As of Aug 15, 2026, the average yearly pay for service operations manager in Lexington, KY is $67,546.00, according to ZipRecruiter salary data. Most workers in this role earn between $51,500.00 and $82,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a service operations manager, and why are they important?

To thrive as a Service Operations Manager, you need expertise in operations management, process optimization, and team leadership, often backed by a relevant degree or equivalent experience. Familiarity with IT service management tools (like ServiceNow), workflow automation platforms, and relevant certifications such as ITIL are typically required. Strong problem-solving, communication, and customer service skills help you excel in leading teams and managing client expectations. These competencies are crucial for delivering efficient services, maintaining high customer satisfaction, and driving continuous improvement in operational performance.

What is a service operations manager?

A Service Operations Manager oversees the daily operations of a company's service department to ensure efficient and high-quality service delivery. They are responsible for managing teams, optimizing processes, and maintaining customer satisfaction. Key duties often include setting performance goals, analyzing service metrics, and implementing improvements. Service Operations Managers also coordinate with other departments to resolve issues and support business objectives.

What are some common challenges faced by service operations managers, and how can they be effectively addressed?

Service Operations Managers often encounter challenges such as balancing resource allocation, maintaining high service quality, and managing cross-functional teams. To address these issues, successful managers implement robust communication channels, regularly review performance metrics, and foster a culture of continuous improvement. Proactively identifying bottlenecks and ensuring clear alignment between teams can also help minimize disruptions and enhance overall service delivery.

What is the difference between Service Operations Manager vs Customer Service Manager?

AspectService Operations ManagerCustomer Service Manager
Primary FocusOverseeing service delivery processes and operational efficiencyManaging customer interactions and satisfaction
Required SkillsProcess management, logistics, team coordinationCommunication, conflict resolution, customer relations
Work EnvironmentOperations teams, service departmentsCustomer support centers, client-facing roles
Common CertificationsITIL, Six Sigma, PMP (optional)CSM, CRM certifications

The Service Operations Manager focuses on optimizing service delivery processes and operational efficiency, while the Customer Service Manager emphasizes managing customer interactions and satisfaction. Both roles require strong communication skills, but their core responsibilities and work environments differ, making each essential for different aspects of service management.

What job categories do people searching Service Operations Manager jobs in Lexington, KY look for?

The top searched job categories for Service Operations Manager jobs in Lexington, KY are:

What cities near Lexington, KY are hiring for Service Operations Manager jobs?

Cities near Lexington, KY with the most Service Operations Manager job openings:

Service Operations Manager jobs near you

Operations Manager

The Lyric Theatre And Cultural Arts

Lexington, KY • On-site

$45K - $50K/yr

Full-time

Re-posted 13 days ago

Job description

The Lyric Theatre & Cultural Arts Center is seeking a motivated, energetic candidate to fill the role of Operations Manager at our historic nonprofit organization.


The Operations Manager is a multifaceted role. The specific duties of the operations manager include formulating strategy, improving performance, procuring material and resources, securing compliance, and staff supervision. You should be ready to mentor team members, find ways to increase the quality of customer service, and implement best practices across all levels. Honesty, transparency, dependability, and teamwork will be the foundation upon which this job and the expectations of performance will be built.

Responsibilities

  • Assisting the executive director in the areas of accounting and bookkeeping
  • Scheduling and managing venue space rentals and clients
  • Scheduling and working with event staff on performance, visual, and cultural arts events and designated rental and special events
  • Overseeing general logistical work and maintenance for efficient facility operation
  • Improve operational management systems, processes, and best practices
  • Monitor, plan, inventory, and purchase materials with executive director approval with cost-effective efficiency
  • Help the organization’s processes remain legally compliant
  • Formulate strategic and operational objectives with defined outcomes
  • Examine financial data and use it to improve profitability and efficiency
  • Assist executive director budgets and forecast management and submit regular financial and budget reports to the executive director
  • Perform quality controls for inventory, ticketing, and financial transactions supported with regular reports to the executive director
  • Train and supervise event staff
  • Collaborate with technical staff on needs for venue events
  • Find ways to increase the quality of customer service

Skills

  • High School Graduate, GED, or Equivalent - BA/College Graduate strongly preferred
  • A degree in Business, Accounting, Operations Management, Arts Administration, or related field is preferred
  • 5+ years of experience in operations management, logistics management, facilities management or related field
  • High level of proficiency with Microsoft Office Suite and Google Suite apps for business
  • 5+ years of sales/customer service experience
  • Proven work experience as an operations manager or similar role
  • Knowledge of organizational effectiveness and operations and facilities management experience
  • Experience budgeting and forecasting
  • Familiarity with business and financial principles
  • Excellent communication skills
  • Leadership ability
  • Must have Managerial experience a must
  • Must have Outstanding organizational skills

Company Description

Historic African American cultural arts institution in a historic community that presents performing, visual, and educational cultural arts programming for the community with a focus on diversity.