Service Operations Manager Jobs in Calgary, AB (NOW HIRING)

Trotter & Morton’s Mechanical Division provides services to the municipal, commercial, institutional, residential and industrial sectors such as hospitals, office towers, shopping centers, airports, hotels, water and wastewater treatment facilities, multistory residential, warehouses and educational institutions.

Since 1927, our skilled workforce has brought their high-quality workmanship, experience, and passion to a diverse project portfolio that includes some of Alberta and British Columbia's most iconic structures.

At Trotter & Morton, we know we're only as good as our employees. We are looking to hire hard-working individuals who want to contribute to our team of experienced personnel by bringing a willingness to learn and an entrepreneurial spirit to every project. We are currently looking to add a Building Information Modelling (BIM) Manager position to expand our support of this technology. The successful candidate will be an individual who possesses a strong entrepreneurial spirit, creative thinking and a desire to work on challenging new projects with an established construction company.

The Calgary-based BIM Manager is accountable for the successful planning, setup, execution, and delivery of BIM scopes across multiple projects within their region. This includes developing staff, ensuring VDC quality, supporting innovation, and ensuring consistent implementation of corporate standards as defined by the BIM/VDC Operations Manager.

What’s in it for you

• Competitive salary
• Extensive benefit plan
• Professional development and training resources
• Health and Wellness program
• Inclusive and engaging work environment
• Fun company events and barbeques

Roles and Responsibilities

Regional Leadership & Oversight

• Provide regional leadership for BIM/VDC initiatives, ensuring consistent implementation of workflows, standards, and procedures across all projects in the region
• Act as the primary escalation point for BIM/VDC-related issues within the region
• Ensure resource allocation aligns with project demand and departmental priorities
• Collaborate with the BIM/VDC Operations Manager to align regional goals with company-wide strategy

Project Delivery & Coordination 

• Lead BIM/VDC kickoff meetings for regional projects, establishing file structures, roles, deliverables, and expectations
• Oversee project setup and ensure adherence to BIM Execution Plans (BEPs)
•  Manage cross-disciplinary coordination efforts across regional projects and ensure timely resolution of clashes
• Support model-based decision making, constructability reviews, and prefabrication workflows
• Ensure accuracy and consistency of model content from conceptual through fabrication-level detail

Team Management & Staff Development

• Directly supervise VDC Leads, Coordinators, and Modelers assigned within the region
• Conduct performance reviews, identify training needs, and promote continuous skill development
• Build a strong regional team culture focused on quality, accountability, and innovation
• Mentor leads and coordinators to prepare them for expanded responsibilities

Standards, Quality, and Process Improvement

• Ensure all VDC deliverables meet company quality standards and client requirement
• Reinforce compliance with modeling standards, templates, and naming conventions
• Identify process gaps and contribute to the development of improved procedures
• Collaborate with the Operations Manager to pilot new technologies and methods before regional rollout

Operational & Business Support

• Support estimating and pre-construction teams by providing accurate BIM/VDC scope identification and resourcing forecasts
• Track and report regional BIM/VDC KPIs, staffing requirements, project performance, and model progression
• Assist in forecasting department needs for software, equipment, and training
• Engage with regional project managers and field leadership to ensure BIM/VDC processes enhance project delivery

Client & Stakeholder Engagement

• Participate in client-facing meetings to support project pursuit, coordination requirements, and BIM integration strategies
• Represent the VDC department in internal and external meetings as required
• Provide guidance on BIM/VDC expectations, deliverables, and value propositions

Required Skills

• Extensive experience with construction-focused BIM/VDC workflows, including model coordination, clash detection, and fabrication-level modeling
• Strong leadership and team management capabilities, with the ability to support a diverse skill range
• Advanced proficiency with Revit, Navisworks, and related BIM tools
• Excellent communication and stakeholder management skills
• Strong planning, multitasking, and organizational abilities, particularly across multiple concurrent projects
• Ability to bridge office and field operations, facilitating alignment and effective model use

Required Experience

• 5+ years of progressive BIM/VDC experience with demonstrated leadership responsibilities
• Experience managing multiple teams, projects, or regional/departmental workflows
• Technical diploma or degree in engineering, construction technology, architecture, or related field
• Experience supporting estimating, pre-construction, and prefabrication workflows is an asset

We firmly believe our employees are our best assets and we are committed to providing ongoing training and support to allow them to reach their full potential. Trotter & Morton Group of Companies is an industry-leader in safety, and we strive for an incident-free workplace in all aspects of our operations. If you have a strong work ethic and commitment to excellence, apply today and build a rewarding career as a member of our high-performing team.

Our Commitment to Diversity

The Trotter & Morton Group of Companies is an equal opportunity employer. We are committed to hiring talented, qualified professionals without regard to race, age, gender, or any other protected ground and to providing an environment without discrimination.

Every effort is made to provide fair and equal employment and development opportunities and to ensure that our policies regarding hiring, compensation, promotions, and transfers are based solely on skills and capabilities, job requirements, job performance, and other job-related criteria.

We thank all applicants in advance, however, we will only contact candidates selected for an interview.