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Service Operations Manager Jobs in Airdrie, AB (NOW HIRING)

Rentokil Initial

Operations Manager

Calgary, AB

CA$60K - CA$70K/yr

Rentokil Terminix has earned a reputation in Canada for full service pest solutions delivered ... Operations Manager will be responsible for training, leading and developing a team of service ...

Rentokil Initial

Operations Manager

Calgary, AB · On-site

CA$60K - CA$70K/yr

Rentokil Terminix has earned a reputation in Canada for full service pest solutions delivered ... Operations Manager will be responsible for training, leading and developing a team of service ...

Rentokil Initial

Operations Manager

Calgary, AB · On-site

CA$60K - CA$70K/yr

Rentokil Terminix has earned a reputation in Canada for full service pest solutions delivered ... Operations Manager will be responsible for training, leading and developing a team of service ...

Michaels Stores

Operations Manager

Calgary, AB

Deliver friendly customer service. Major Activities * Assist Store Manager in planning and ... Manage and execute merchandise operations and Omni channel processes * Manage and execute shrink ...

Bird Construction

Field Operations Manager

Calgary, AB · On-site

... services to ensure that the group leads the industry and exceeds client, consultant, trade ... Field Operations Manager, or Senior Project Manager with a major general contractor. * Portfolio ...

Konecranes

Field Operations Manager

Calgary, AB · On-site

Review margin and manage WIP performance of service jobs to ensure accurate execution within ... operations. Must have demonstrated leadership skills, well-developed "people" skills, an ...

Teneo

Consultant and Operations Manager

Calgary, AB · On-site

Our full range of advisory services includes strategic communications, investor relations ... As the Consultant & Operations Manager, you will manage how the office functions seamlessly and ...

Aramark

Event Sales & Operations Manager

Calgary, AB · On-site

The Event Sales & Operations Manager owns the client relationship and the sale from initial inquiry ... Aramark's services focus on enhancing productivity, creating an engaging environment, and promoting ...

The Brick

Operations Supervisor

Calgary, AB · On-site

Reporting to the Store Manager, the Operations Supervisor will have the following responsibilities: * Maintain excellence in store merchandising, detail and customer service * Recruit, hire and ...

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Service Operations Manager information

See Airdrie, AB salary details

$36.5K

$77K

$124.5K

How much do service operations manager jobs pay per year?

As of Aug 12, 2026, the average yearly pay for service operations manager in Airdrie, AB is $77,022.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,500.00 and $94,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a service operations manager, and why are they important?

To thrive as a Service Operations Manager, you need expertise in operations management, process optimization, and team leadership, often backed by a relevant degree or equivalent experience. Familiarity with IT service management tools (like ServiceNow), workflow automation platforms, and relevant certifications such as ITIL are typically required. Strong problem-solving, communication, and customer service skills help you excel in leading teams and managing client expectations. These competencies are crucial for delivering efficient services, maintaining high customer satisfaction, and driving continuous improvement in operational performance.

What is a service operations manager?

A Service Operations Manager oversees the daily operations of a company's service department to ensure efficient and high-quality service delivery. They are responsible for managing teams, optimizing processes, and maintaining customer satisfaction. Key duties often include setting performance goals, analyzing service metrics, and implementing improvements. Service Operations Managers also coordinate with other departments to resolve issues and support business objectives.

What are some common challenges faced by service operations managers, and how can they be effectively addressed?

Service Operations Managers often encounter challenges such as balancing resource allocation, maintaining high service quality, and managing cross-functional teams. To address these issues, successful managers implement robust communication channels, regularly review performance metrics, and foster a culture of continuous improvement. Proactively identifying bottlenecks and ensuring clear alignment between teams can also help minimize disruptions and enhance overall service delivery.

What is the difference between Service Operations Manager vs Customer Service Manager?

AspectService Operations ManagerCustomer Service Manager
Primary FocusOverseeing service delivery processes and operational efficiencyManaging customer interactions and satisfaction
Required SkillsProcess management, logistics, team coordinationCommunication, conflict resolution, customer relations
Work EnvironmentOperations teams, service departmentsCustomer support centers, client-facing roles
Common CertificationsITIL, Six Sigma, PMP (optional)CSM, CRM certifications

The Service Operations Manager focuses on optimizing service delivery processes and operational efficiency, while the Customer Service Manager emphasizes managing customer interactions and satisfaction. Both roles require strong communication skills, but their core responsibilities and work environments differ, making each essential for different aspects of service management.

What cities near Airdrie, AB are hiring for Service Operations Manager jobs? Cities near Airdrie, AB with the most Service Operations Manager job openings:
Service Operations Manager jobs near you
Infographic showing various Service Operations Manager job openings in Airdrie, AB as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $77,022 per year, or $37 per hour.

Operations Manager

Rentokil Initial

Calgary, AB

CA$60K - CA$70K/yr

Full-time

Re-posted 10 days ago

Rentokil rating

7.0

Company rating: 7.0 out of 10

Based on 120 frontline employees who took The Breakroom Quiz

16th of 35 rated pest control companies

Job description

Rentokil Terminix is the world's largest pest control company, offering the broadest, most advanced range of pest control solutions and services in the industry. Rentokil Terminix has earned a reputation in Canada for full service pest solutions delivered through cutting edge technology and uncompromising quality. The company has experienced significant growth and has more than doubled in size in the last 5 years. We support our self-motivated team's professional development and personal goals with an environment that provides ongoing training, financial incentives for excellence, and additional rewards for growing the volume of Rentokil Terminix business. We pride ourselves on being a trusted partner to many of the world's leading brands across industries as diverse as manufacturing, distribution, retail, food service, and hospitality.

Rentokil-Terminix is currently seeking an experienced Operations Manager in Calgary, AB. Operations Manager will be responsible for training, leading and developing a team of service technicians. They will help achieve sales and revenue goals, client loyalty and retention, as well as ensure the team is providing exceptional service to our clients. Additional management duties include :

Manage daily operations of pest control technicians with the goal of providing superior customer service to our clients

Offer direction to staff in all aspects of operations, service and client care

Responsible for managing basic financial performance of the operations, including revenue growth and expense control

Daily travel throughout territory visiting with clients, assisting pest technicians, and partnering closely with the sales team on business development

Able to work a flexible schedule, including early mornings and weekend work when needed

Submit weekly, monthly and yearly reports, as required

Monitoring and adjusting scheduled appointments for efficiencies, field routing, client Quality Control audits, and account management
Salary Range: $60,000-$70,000/annum

What Rentokil employees say

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Benefits

Hours and flexibility

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About Rentokil

Sourced by ZipRecruiter

Rentokil is the most recognised commercial pest control brand in the world, offering a greater global reach than any other. We provide innovative services and solutions in over 80 countries across 1,800 local branches, employing over 19,000 qualified pest control specialists Our mission is to protect people and enhance lives by providing pest control services that ensure public health and protect the environment through energy efficient and sustainable solutions. We offer a complete range of services for commercial and residential properties, including common pests such as rodents, flies, stored product insects, biting insects and birds to other kinds of wildlife. Driven by customer-centric innovation, our pest control solutions incorporate both preventative and responsive strategies to enhance protection for your business sector through a consistent, continuous pest management programme.

Industry

Environmental quality programs administration

Company size

10,000+ Employees

Headquarters location

Reading, PA, US

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