Service Operations Manager Jobs in Red Deer, AB (NOW HIRING)

At SECURE, we lead the way in waste management and energy infrastructure, providing unmatched security and peace of mind to our customers. Our strength lies in our size, extensive network, solid reputation, industry expertise, and a relentless can-do attitude.

With an expansive infrastructure network spanning Western Canada and North Dakota, we deliver essential solutions where they are needed most. Our partnerships focus on safely recovering oil and metals, disposing of liquid and solid waste, recycling materials such as metals, water, and oil, and reclaiming contaminated land to reduce environmental footprints.

SECURE is committed to innovation, helping our customers lower costs, reduce greenhouse gas (GHG) emissions, and exceed their business, safety, and environmental goals. We go beyond expectations — mitigating risks, reducing financial obligations, and maximizing value for our clients.

Join SECURE and be part of a team that steps up to make a meaningful difference in the industries we serve and the world we share.

As Operations Manager, you will be responsible for overseeing the safe and efficient day-to-day operations of our facilities. You will lead and support a team of operators, fostering a culture that prioritizes health, safety, and environmental responsibility while reflecting SECURE's vision, mission, and values. Working closely with the General Manager, you will help drive operational excellence, maintain effective communication, and ensure critical information is shared across the operation.

This role is based out of Red Deer, AB.

The Metals team is dynamic, adaptive, and committed to continuous improvement, consistently delivering top-tier customer service and finding innovative solutions to meet evolving needs.

The role of Operations Manager is structured as a full-time position, working 5 days a week, 40-hours, with the potential for overtime depending on role requirements and deadlines.

• Operational Management: Oversee the efficient, safe, and compliant daily operations of Red Deer Metals Recycling facility, including collection, transportation and classifying metals, while optimizing resource utilization and minimizing waste.
• Team Leadership: Lead and manage a team, providing guidance, training, ad hoc support as needed to ensure effective, safe performance, while fostering a culture of teamwork, accountability, and continuous improvement.
• Customer Relations: Build and maintain strong relationships with clients, stakeholders, and regulatory authorities, address inquiries and concerns promptly, and collaborate with sales and marketing to identify business expansion and retention opportunities.
• Financial Management: Develop and manage budgets, analyze financial performance to identify cost reduction and revenue enhancement opportunities, and ensure operations stay within budget while maximizing profitability.
• Quality Assurance and Compliance: Implement quality assurance programs, conduct regular inspections and audits for compliance with safety, environmental, and regulatory standards, and obtain necessary permits and licenses for waste management operations.
• Strategic Planning: Develop and execute strategic plans, identify industry trends and opportunities, and collaborate with senior management on long-term growth and sustainability strategies.
• Health, Safety and Environmental Management: Ensure compliance with health, safety, and environmental regulations by promoting a safety culture, implementing safety protocols and training, and monitoring and reducing environmental impact of operations.
• Reporting and Communication: Prepare and present reports on operational performance and financial metrics, communicate updates to senior management and stakeholders, and participate in industry events to stay informed on trends and developments.

• Grade 12 or General Education Diploma (GED)
• University Degree or Trade School Certification will be considered an asset.
• A valid Class 5 Driver’s license
• A minimum of 5 years’ management experience, leading large teams
• Experience with Metal Recycling preferred
• Valid industry safety tickets
• Strong attention to detail
• Ability to provide effective leadership and guidance to staff
• Excellent verbal and written communication skills and the ability to prepare technical reports
• Proficient with company applications and Microsoft Office Suite

At SECURE, we focus on opportunities for growth and improvement; for our employees, our customers, our partners, and the communities we operate in. We are an energetic team, driven by the needs of our customers, and we care about making a meaningful contribution. We strive to attract, retain, and motivate employees by offering a competitive compensation package that recognizes employee contributions and performance.

In addition to rewarding job opportunities, we offer:

• Competitive industry wages and compensation programs which include:

• Employer-paid benefits: health, dental & more
• Health Care Spending Account
• Employee Wellness Programs
• Employee Savings Plan

• Career progression
• A competitive employee referral program
• Industry-leading safety standards
• Community investment initiatives (Our Stories)

We believe our team’s strength comes from our diversity.

Every SECURE employee has the right to feel safe and welcome. We pride ourselves on being a respectful workplace where all employees have equal access to opportunity and support.

We are a trusted partner. We extend those same efforts outside of the organization through our respectful engagement with our diverse base of stakeholders in the communities in which we operate.

Applicants are not assessed on the grounds of race, national or ethnic origin, colour, religion, age, sex, sexual orientation, marital status, or physical handicap. Our operations span across Canada and the United States, and we actively seek out a wide range of applicants for both field operations and office roles.