Service Operations Manager Jobs in Albany, GA (NOW HIRING)

*** This Position is in person and remote or hybrid will not be offered, relocation assistance is avalible

Job Summary

The Regional Dental Manager is responsible for overseeing the overall management and business operations of clinics within the designated region. This role ensures that the organizational goals and objectives, including strategic planning initiatives, are achieved. The Regional Dental Manager supervises and directs clinic staff; conducts required performance appraisals and strives to foster a positive working environment for all team members. A key component of this position is the consistent monitoring of clinical services to maintain a focus on delivering quality patient outcomes.

• Monitors providers’ schedules and tracks patient no-shows to facilitate improved patient access and accommodate walk-in appointments. Reviews and analyzes patient processes to address any downward trends in patient visits.
• Directs, supervises, and coordinates all activities within the clinic, including systems, accounting, material management, human resources, data processing, and maintenance functions.
• Promotes the delivery of cost-effective, high-quality health care services for patients.
• Collaborates with medical and administrative staff to ensure adherence to standards and regulatory requirements.
• Reviews operational problems and policies, and recommends solutions and changes to Administration as needed.
• Participates in the development and implementation of long-range plans and budgets, making recommendations based on knowledge of policies, costs, and operating procedures.
• Demonstrates initiative through clinic improvements, creative ideas, and the accomplishment of goals identified during the Annual Strategic Planning Retreat.

• Recommends improvements to facilities, including construction, renovations, and equipment purchases.
• Resolves issues related to staffing, equipment, and supplies within the facility.
• Promotes clinic utilization by marketing services through public and community activities.
• Provides timely and detailed communication regarding clinic activities, accomplishments, corrective action plans, and outcomes.

• Monitors monthly accounts receivable reports and collections to reinforce fiscal goals.
• Collects and reports monthly data for fiscal, statistical, and planning purposes.
• Monitors and controls clinic expenditures to ensure they remain within budget limits.
• Identifies adverse financial trends and recommends appropriate corrective action plans.
• Follows organizational policy and procedure with a strong leadership role to promote staff adherence, including in the disciplinary process.

• Trains and orients staff at the department level, assigning daily work, monitoring productive performance, and ensuring efficient operations.
• Participates in personnel functions such as hiring, performance appraisals, promotions, transfers, and vacation scheduling.
• Ensures distribution, education, and implementation of business policies, personnel policies, and the Quality Improvement (QI) manual.
• Recommends revisions to job descriptions to the HR department as roles and responsibilities evolve.
• Measures daily performance and outcomes, provides timely individual feedback, and continues ongoing monitoring.
• Conducts daily huddles to promote effective communication, problem resolution, and workflow planning.

• Understands and monitors clinic processes to ensure positive outcomes in all areas, including Performance Improvement, Accreditation, compliance with the AAPHC Compliance Plan, and HIPAA regulations. Implements corrective action plans as needed.
• Conducts management audits to evaluate areas for potential improvement, making corrections as necessary and reporting results to the COO and/or DOO.
• Collaborates closely with the Lab Manager regarding daily operations and helps resolve issues as needed.

• Maintains professional affiliations and pursues ongoing professional development to stay current with trends in health care administration.
• Represents the clinic at public and professional meetings.
• Maintains liaison with all levels of administration, physicians, advanced practitioners, and external agencies to enhance business practices.

The Regional Dental Manager must possess knowledge of organizational policies, procedures, and systems, including computer systems and applications, as well as reimbursement regulations and requirements. The role requires skills in planning, organizing, delegating, supervising, gathering and interpreting data, monitoring quality control standards, and exercising initiative, judgment, problem-solving, and decision-making. Experience should include awareness of budgeting, program development, and community relations. The ability to develop effective relationships with staff, clients, and the public is essential.

A bachelor’s degree in Business, or Health Care Administration is required. A Master’s is preferred, relevant experience may be considered in lieu of educational requirements.

A minimum of five years of progressively responsible health care management experience is preferred. Prior management experience in a clinic or ambulatory diagnostic center is desirable.

The position requires frequent mobility and/or sitting for extended periods. Some bending and stooping are necessary. Occasional lifting of up to 50 pounds (such as boxes of paper) is required. Manual dexterity is necessary to operate a keyboard, calculator, photocopy machine, and other office equipment. Eyesight should be correctable to 20/20 to read numbers, policies, and computer terminals. Normal hearing is required for telephone use. The position may involve occasional high-stress situations, including interactions with angry or potentially violent individuals.

The work environment is typical of an office setting, with occasional evening or weekend work required.

The Regional Dental Manager is supervised by the COO and/or DOO and works closely with the management team regarding daily coordination of services and problem-solving.

Employees supervised by this position include:

• Business Office Staff
• Nursing Staff
• Operational Managers within the Region