Service Operations Manager Jobs in Albany, GA (NOW HIRING)

From Georgia. For Georgia. Since 1914 Yancey Bros. Co. has proudly served as the authorized Caterpillar equipment dealer for Georgia, providing our customers with the highest quality sales, parts and service. From Caterpillar heavy and compact construction equipment to on-highway trucks, we remain committed to learning more about our customers, offering equipment and support to keep up with their changing needs. This all starts with our greatest asset…our employees.

As the Operations Manager, you will provide leadership and direction for Yancey Engineered Solutions to create a highly efficient service and operations environment. This role is focused on creating value for our customers, driving organizational alignment, embracing scientific thinking and building on the passion of our people through trust and respect.

• Measure and track OEE and area efficiency & productivity. Hold team accountable to daily, weekly, and monthly targets.
• Manage the Production Schedule on time delivery.
• Manage the Inventory Control Processes within the owned area.
• Establish best practices for preparing kits for processing orders efficiently through the production process.
• Follow all Quality standards and hold team accountable to quality targets.
• Manage 5S-6S housekeeping strategies.
• Manage TPM (Total Productive Maintenance) functions of owned area.
• Initiate and manage continuous improvement strategies.
• Recruit and develop staff, including enforcing a 'no tolerance' policy with Safety and PPE compliance. Complete new employee training with all new hires, ensuring that all training programs have been completed within the first 90-days of employment.
• Perform other managerial duties such as payroll, time and attendance, performance evaluation, staff development, etc.
• Provide leadership and support to department/plant members.

• Participate in required safety program, and work in a safe manner.
• Additional duties as assigned by manager.

To be successful in this position you should have experience with analyzing operations and its cost drivers, analyzing material and information flows, and analyzing productivity, material consumption, and operation expenses. You should possess a strong sense of urgency and desire to provide superior customer service. The ability to take direction and work in a team environment is essential to this position as well.

Role is based in Batesville, MS – Must be legally permitted to work in the United States.

• High school diploma or equivalent required.
• Bachelor's degree with concentration in Industrial Engineering or some form of Manufacturing Technology (or a related field) preferred.
• Strong technical background with experience in high and low voltage electrical wiring and sheet metal assembly methods.
• 5+ years in hands-on operations leadership roles.
• 4 - 5 years in manufacturing leadership roles or a commensurate level of experience with related products preferred.

• 'No tolerance' policy with Safety and PPE compliance.
• Advanced logical and critical thinking skills, including the ability to develop, analyze, and draw conclusions to problems.
• Advanced verbal and written communication sills.
• Working knowledge of computers and other systems, emphasizing MS Office products.
• Working knowledge of manufacturing operating systems, ERP / MRP.
• Must be able to handle multiple projects simultaneously.
• Ability to work with vendors, customers, and employees.
• Must excel at working in a team environment with a customer service driven mentality.
• Ability to analyze data and develop accompanying reports.
• Ability to maintain relationships with diverse groups.

• Developed knowledge of and skill with using statistical tools such as 5S-6S methods, Toyota Production System tools, Kaizen and Lean Manufacturing methodologies.
• Advanced knowledge, participation, and leading others in the use of Continuous Improvement processes including Kaizen, VSM, SMED, PDCA, root cause analysis & corrective action methods.

At Yancey Power Systems, we are always looking to add people to our team who share our core values:

• Safety: We value the lives and health of our team and customers above all else.
• Integrity: We are ethical and trustworthy, demonstrate respect for others, and communicate truthfully and promptly.
• Teamwork: We work as one across our organization for the benefit of our customers.
• Excellence: We strive to be the best, continuously improving our customers’ experience and the solutions we provide.
• Sense of Urgency: We respond quickly to customer needs and hold ourselves accountable for results.

Ideal candidates will demonstrate the following values:

• Acting in a safe manner
• Exhibiting honesty and integrity
• Acting in a fair and ethical manner
• Team mentality
• Delivering quality results
• Embraces change / improvement
• Exhibiting superior customer service skills
• Exhibiting pride and ownership
• Working with a sense of urgency
• Exhibiting a winning attitude

Yancey Power Systems offers a full benefits package that includes aggressive compensation levels, technician tool allowances, full medical, vision and dental coverage, employee wellness programs, paid vacations and more.

• Competitive Compensation
• Individual Bonus Opportunities Available
• Technician Tool Allowance
• 401k Plan Strong Company Match
• Employee Profit Sharing
• Financial Wellness Coaching

• Medical, Vision, Dental Insurance
• Prescription Drug Coverage
• Flexible Spending Accounts
• Short & Long Term Disability
• Group Life Insurance

• Paid Holidays
• Paid Sick Leave

• Tuition Reimbursement
• Ongoing Training
• Advancement Opportunities