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Service Operations Manager Jobs in Aberdeen, NC (NOW HIRING)

Cherokee Federal

Operations Manager

Fort Liberty, NC · On-site

Cherokee Strategic Edge (CSE) provides support, services, and solutions to federal and commercial ... Operations Manager Security Operations Manager Law Enforcement Operations Manager Field Operations ...

Eaton

Global Sales Operations Manager

Pinehurst, NC · On-site

$130K - $190K/yr

Manage a global customer service and sales operations team in North America, the UK, Taiwan, and Thailand. • Service Strategy Development: Establish a best-in-class service strategy, supporting all ...

Lukos

Facility Operations Manager

Fort Liberty, NC · On-site

Facility Operations Manager Minimum Qualifications Summary Certification amp; Education * Bachelor ... Experience submitting and tracking DPW services or work orders for AC/heat, plumbing, electrical ...

Walgreens

Pharmacy Operations Manager

Fayetteville, NC · On-site

Models and shares customer service best practices. * Develops strong relationships with customers ... Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and ...

Walgreens

Pharmacy Operations Manager

Fayetteville, NC · On-site

Models and shares customer service best practices. * Develops strong relationships with customers ... Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and ...

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All JobsService Operations JobsService Operations Manager JobsService Operations Manager Jobs in Aberdeen, NC

Service Operations Manager information

See Aberdeen, NC salary details

$29.5K

$65.3K

$108.8K

How much do service operations manager jobs pay per year?

As of Aug 28, 2026, the average yearly pay for service operations manager in Aberdeen, NC is $65,299.00, according to ZipRecruiter salary data. Most workers in this role earn between $49,800.00 and $79,300.00 per year, depending on experience, location, and employer.

What is a service operations manager?

A Service Operations Manager oversees the daily operations of a company's service department to ensure efficient and high-quality service delivery. They are responsible for managing teams, optimizing processes, and maintaining customer satisfaction. Key duties often include setting performance goals, analyzing service metrics, and implementing improvements. Service Operations Managers also coordinate with other departments to resolve issues and support business objectives.

What are the key skills and qualifications needed to thrive as a service operations manager, and why are they important?

To thrive as a Service Operations Manager, you need expertise in operations management, process optimization, and team leadership, often backed by a relevant degree or equivalent experience. Familiarity with IT service management tools (like ServiceNow), workflow automation platforms, and relevant certifications such as ITIL are typically required. Strong problem-solving, communication, and customer service skills help you excel in leading teams and managing client expectations. These competencies are crucial for delivering efficient services, maintaining high customer satisfaction, and driving continuous improvement in operational performance.

What are some common challenges faced by service operations managers, and how can they be effectively addressed?

Service Operations Managers often encounter challenges such as balancing resource allocation, maintaining high service quality, and managing cross-functional teams. To address these issues, successful managers implement robust communication channels, regularly review performance metrics, and foster a culture of continuous improvement. Proactively identifying bottlenecks and ensuring clear alignment between teams can also help minimize disruptions and enhance overall service delivery.

What is the difference between Service Operations Manager vs Customer Service Manager?

AspectService Operations ManagerCustomer Service Manager
Primary FocusOverseeing service delivery processes and operational efficiencyManaging customer interactions and satisfaction
Required SkillsProcess management, logistics, team coordinationCommunication, conflict resolution, customer relations
Work EnvironmentOperations teams, service departmentsCustomer support centers, client-facing roles
Common CertificationsITIL, Six Sigma, PMP (optional)CSM, CRM certifications

The Service Operations Manager focuses on optimizing service delivery processes and operational efficiency, while the Customer Service Manager emphasizes managing customer interactions and satisfaction. Both roles require strong communication skills, but their core responsibilities and work environments differ, making each essential for different aspects of service management.

Is a Service Operations Manager a high paying job?

Service Operations Managers typically earn a competitive salary that varies by industry, location, and experience level. In general, it is considered a mid- to high-level management position with compensation reflecting leadership responsibilities and operational expertise.

What are popular job titles related to Service Operations Manager jobs in Aberdeen, NC?

For Service Operations Manager jobs in Aberdeen, NC, the most frequently searched job titles are:

What job categories do people searching Service Operations Manager jobs in Aberdeen, NC look for?

The top searched job categories for Service Operations Manager jobs in Aberdeen, NC are:

What cities near Aberdeen, NC are hiring for Service Operations Manager jobs?

Cities near Aberdeen, NC with the most Service Operations Manager job openings:

Service Operations Manager jobs near you
Infographic showing various Service Operations Manager job openings in Aberdeen, NC as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $65,299 per year, or $31.4 per hour.

Operations Manager

Cherokee Federal

Fort Liberty, NC • On-site

Full-time

Medical, Dental, Vision, Retirement

Posted 7 days ago

Job description


FIROC Operations Manager
***This position requires an active TS/SCI clearance.***
A government contract requires that this position be restricted to U.S. citizens or legal permanent residents. You must provide documentation that you are a U.S. citizen or legal permanent resident to qualify.
Cherokee Strategic Edge is seeking a FIROC Operations Manager to support INSCOM's Training and Readiness Exercise (TREX) program. The FIROC Operations Manager Develops, maintains, and / or delivers training material to drive intelligence goals, objectives, tradecraft, and standards. Provides lesson plans / presentations / curricula in support of educational goals and maintains materiel within the assigned educational system (i.e. AGILE, Training Development Capability (TDC), etc.). Reviews emerging policy and doctrine publications, provides feedback, and assesses for incorporation into training products. Develops / maintains training records and tracking systems as required or designated by the Government.
Compensation & Benefits:
Pay commensurate with experience.
Full time benefits include Medical, Dental, Vision, 401K and other possible benefits as provided. Benefits are subject to change with or without notice.
FIROC Operations Manager Responsibilities Include:
  • Lead, review and validate work products, instructional materials, scenario products, reports, and deliverables before submission. Ensure products meet required standards and directly support the customer's mission and operational requirements.
  • Provide routine professional counseling, mentorship, coaching, and performance feedback to assigned contractor personnel. Document performance concerns, recognize strong performance, identify development needs, and coordinate with the Program Manager on performance-management actions when necessary.
  • Establish clear performance expectations, communicate priorities, track workload and progress, identify resource constraints, and elevate risks or issues to the Program Manager and Government lead in a timely manner.
  • Develop, maintain, and deliver training material that drives intelligence goals, objectives, tradecraft, and standards.
  • Produce lesson plans, presentations, and curricula in support of educational objectives and maintain all material within the assigned educational system (e.g., AGILE, Training Development Capability).
  • Review emerging policy and doctrine publications, provides feedback, and assesses applicability for incorporation into training products.
  • Develop and maintain training records and tracking systems as required or designated by the Government.
  • Develop realistic, repeatable training environments that allow students and units to apply intelligence tradecraft under operationally relevant conditions.
  • Facilitate working sessions-such as requirements breakdown, collection and analysis planning, and product reviews-to drive collaboration and consensus.
  • Provide quality assurance through peer review, product checks, and facilitation of corrective actions.
  • Coordinate with developers to refine ION functionality based on operational use, user feedback, after-action findings, and emerging technology opportunities
  • Apply generative AI tools to support scenario development, writing, editing, brainstorming, workflow acceleration, and training content refinement.
  • Perform other job-related duties as assigned

FIROC Operations Manager Experience, Education, Skills, Abilities requested:
  • Active TS/SCI security clearance
  • Minimum of 12 years as an MOS 35F (All-Source Analyst)
  • DCGS-A or DIS All-Source Analyst or equivalent experience as an All-Source Analyst on DCGS-A or DIS spanning MICO, BCT, DIV-Corps level echelons.
  • Minimum 12 years of Army Military Intelligence experience.
  • Minimum of 2 years as an instructor on the DCGS-A or DIS system.
  • Graduate of the Army Basic Instructor Course (ABIC) or equivalent Intelligence Community instructor course (i.e., NGA College, NSA ADET, etc.).
  • Proficiency in DCGS-A or DIS software applications.
  • Master's Degree preferred
  • Must attend and graduate DISFC, GEP, and DISMGC within 90 days.
  • Ability to define problems, supervise studies and lead surveys to collect and analyze data to provide advice and recommend solutions.
  • Demonstrates analytic leadership and expertise in identifying, planning, developing, and executing analytic production methodologies, tradecraft and techniques aligned with labor category mission.
  • Extensive ability to provide strategic advice, technical guidance and expertise to Defense planners and policymakers (e.g. Undersecretary level or higher).
  • Must pass pre-employment qualifications of Cherokee Federal

Company Information:
Cherokee Strategic Edge (CSE) provides support, services, and solutions to federal and commercial customers. The company takes a personalized approach to solving our clients' toughest challenges, helping you make the most of your skills. CSE is part of Cherokee Federal - a team of tribally owned federal contracting companies. For more information, visit cherokee-federal.com.
#CherokeeFederal #LI-CK4 #IntelCareers
Job Titles:
Operations Manager
Security Operations Manager
Law Enforcement Operations Manager
Field Operations Manager
Operations Supervisor
Keywords:
Training material development
Curriculum management
Standard operating procedures (SOPs)
Training schedule tracking
Instructor support and management
Legal Disclaimer: All qualified applicants will receive consideration for employment without regard to protected veteran status, disability or any other status protected under applicable federal, state or local law.
Many of our job openings require access to government buildings or military installations. Candidates must pass pre-employment qualifications of Cherokee Federal.
Cherokee Federal logo

About Cherokee Federal

Sourced by ZipRecruiter

Cherokee Federal - a division of Cherokee Nation Businesses - is a team of tribally owned federal contracting companies focused on building solutions, solving complex challenges, and serving the nation's mission around the globe for more than 60 federal clients. Our team of companies manages nearly 1,000 projects of all sizes across the construction, consulting, engineering and manufacturing, health, and technology portfolios. Since 2012, the Cherokee Federal team of companies has won more than $5 billion in government contracts. Our 3,000+ employees work in 26 countries, 50 states and 2 U.S. territories. Why choose Cherokee Federal? Visit our website and learn about the great reasons to join our team. cherokee-federal.com

Industry

Architectural services

Company size

1,001 - 5,000 Employees

Headquarters location

Tulsa, OK, US

Year founded

1969

Social media

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