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Service Operations Manager Jobs in Connecticut (NOW HIRING)

360 Recruiting Group

Operations Manager

Waterbury, CT

$120K - $150K/yr

As a dedicated partner, we work as an extension of their organization, offering full-service ... Reporting to the President, the Operations Manager will oversee the day-to-day activities of the ...

LCR EPC LLC

Operations Manager

Enfield, CT · On-site

We are building a high-performing operations platform focused on fleet reliability, utilization, safety, and responsive service. This role is central to running day-to-day operations and managing the ...

New

Veo - Corporate Careers

Operations Manager

New Haven, CT · On-site

$60K - $75K/yr

Are you a hands-on operations leader with a bias for execution and excellent customer service? Are ... As Veo's Operations Manager, you'll have the opportunity to help lead our innovative dockless micro ...

Veo - Corporate Careers

Operations Manager

New Haven, CT

$60K - $75K/yr

Are you a hands-on operations leader with a bias for execution and excellent customer service? Are ... As Veo's Operations Manager, you'll have the opportunity to help lead our innovative dockless micro ...

Stord

Operations Manager

North Haven, CT

By combining comprehensive commerce-enablement technology with high-volume fulfillment services ... About the Operations Manager: Stord is looking for an Operations Manager with strong communication ...

Murphy Road Recycling

Operations Manager

Hartford, CT · On-site

$104K/yr

Operations Manager Murphy Road Recycling Murphy Road Recycling LLC is dedicated to staying at the ... While our fleet, facilities, services, and family have all grown, we take pride in continuing to ...

Veo - Corporate Careers

Operations Manager

New Haven, CT

$60K - $75K/yr

Are you a hands-on operations leader with a bias for execution and excellent customer service? Are ... As Veo's Operations Manager, you'll have the opportunity to help lead our innovative dockless micro ...

Stark Tech

Operations Manager

East Granby, CT · On-site

Additionally, the Operations Manager will analyze operational processes, identify areas for ... Strong communication and customer service skills required. * Ability to multi-task, work under ...

Stord, Inc.

Operations Manager

North Haven, CT · On-site

By combining comprehensive commerce-enablement technology with high-volume fulfillment services ... About the Operations Manager: Stord is looking for an Operations Manager with strong communication ...

Raising Cane's

Operations Manager

Waterbury, CT · On-site

The Operations Manager (OM) is responsible for supporting the Restaurant Leader in leading ... Provides exemplary customer service * Utilizes reward and recognition program for the Crewmembers ...

Raising Cane's

Operations Manager

Milford, CT

The Operations Manager (OM) is responsible for supporting the Restaurant Leader in leading ... Provides exemplary customer service * Utilizes reward and recognition program for the Crewmembers ...

Raising Cane's

Operations Manager

Milford, CT · On-site

The Operations Manager (OM) is responsible for supporting the Restaurant Leader in leading ... Provides exemplary customer service * Utilizes reward and recognition program for the Crewmembers ...

Raising Cane's

Operations Manager

Milford, CT · On-site

$25 - $26.50/hr

The Operations Manager (OM) is responsible for supporting the Restaurant Leader in leading ... Provides exemplary customer service * Utilizes reward and recognition program for the Crewmembers ...

Raising Cane's

Operations Manager

Hartford, CT

$25.75 - $26.75/hr

The Operations Manager (OM) is responsible for supporting the Restaurant Leader in leading ... Provides exemplary customer service * Utilizes reward and recognition program for the Crewmembers ...

Amazon

Operations Manager

Windsor, CT · On-site

We hire Operations Managers based on location preference and the business' current openings. BASIC ... service skills, communication skills and interpersonal skills - Track record of meeting or ...

Raising Cane's

Operations Manager

Waterbury, CT · On-site

The Operations Manager (OM) is responsible for supporting the Restaurant Leader in leading ... Provides exemplary customer service * Utilizes reward and recognition program for the Crewmembers ...

Raising Cane's

Operations Manager

Hartford, CT · On-site

$25.75 - $26.75/hr

The Operations Manager (OM) is responsible for supporting the Restaurant Leader in leading ... Provides exemplary customer service * Utilizes reward and recognition program for the Crewmembers ...

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Showing results 21-40

All JobsService Operations JobsService Operations Manager JobsService Operations Manager Jobs in Connecticut

Service Operations Manager information

See Connecticut salary details

$33.8K

$74.8K

$124.6K

How much do service operations manager jobs pay per year?

As of Aug 7, 2026, the average yearly pay for service operations manager in Connecticut is $74,814.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,100.00 and $90,800.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a service operations manager, and why are they important?

To thrive as a Service Operations Manager, you need expertise in operations management, process optimization, and team leadership, often backed by a relevant degree or equivalent experience. Familiarity with IT service management tools (like ServiceNow), workflow automation platforms, and relevant certifications such as ITIL are typically required. Strong problem-solving, communication, and customer service skills help you excel in leading teams and managing client expectations. These competencies are crucial for delivering efficient services, maintaining high customer satisfaction, and driving continuous improvement in operational performance.

What is a service operations manager?

A Service Operations Manager oversees the daily operations of a company's service department to ensure efficient and high-quality service delivery. They are responsible for managing teams, optimizing processes, and maintaining customer satisfaction. Key duties often include setting performance goals, analyzing service metrics, and implementing improvements. Service Operations Managers also coordinate with other departments to resolve issues and support business objectives.

What are some common challenges faced by service operations managers, and how can they be effectively addressed?

Service Operations Managers often encounter challenges such as balancing resource allocation, maintaining high service quality, and managing cross-functional teams. To address these issues, successful managers implement robust communication channels, regularly review performance metrics, and foster a culture of continuous improvement. Proactively identifying bottlenecks and ensuring clear alignment between teams can also help minimize disruptions and enhance overall service delivery.

What is the difference between Service Operations Manager vs Customer Service Manager?

AspectService Operations ManagerCustomer Service Manager
Primary FocusOverseeing service delivery processes and operational efficiencyManaging customer interactions and satisfaction
Required SkillsProcess management, logistics, team coordinationCommunication, conflict resolution, customer relations
Work EnvironmentOperations teams, service departmentsCustomer support centers, client-facing roles
Common CertificationsITIL, Six Sigma, PMP (optional)CSM, CRM certifications

The Service Operations Manager focuses on optimizing service delivery processes and operational efficiency, while the Customer Service Manager emphasizes managing customer interactions and satisfaction. Both roles require strong communication skills, but their core responsibilities and work environments differ, making each essential for different aspects of service management.

What are the most commonly searched types of Service Operations jobs in Connecticut? The most popular types of Service Operations jobs in Connecticut are:
What are popular job titles related to Service Operations Manager jobs in Connecticut? For Service Operations Manager jobs in Connecticut, the most frequently searched job titles are:
What job categories do people searching Service Operations Manager jobs in Connecticut look for? The top searched job categories for Service Operations Manager jobs in Connecticut are:
What cities in Connecticut are hiring for Service Operations Manager jobs? Cities in Connecticut with the most Service Operations Manager job openings:
Service Operations Manager jobs near you
Infographic showing various Service Operations Manager job openings in Connecticut as of July 2026, with employment types broken down into 1% As Needed, 82% Full Time, 15% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $74,814 per year, or $36 per hour.

Operations Manager

360 Recruiting Group

Waterbury, CT

$120K - $150K/yr

Full-time

Medical, Retirement

Posted 7 days ago

Job description

Waterbury, United States | Posted on 07/30/2026 About 360 Recruiting Group: We are the trusted partner to many small-mid-sized businesses throughout New England. As a dedicated partner, we work as an extension of their organization, offering full-service recruiting to hire for direct and permanent positions with our clients. Please view the specific job descriptions to learn more about the companies with which we partner. Job Description Our client is a successful and stable manufacturing company located in greater Waterbury with a need for an experienced Operations Manager to help run our busy operation. This is a high-impact leadership position reporting directly to the President of the company, with continued opportunity for growth. Why Join Our Team? Competitive salary $120,000 - $150,000/year depending on experience 401(k) with company match Medical benefits Direct access to company leadership with the ability to influence operations Opportunity to make a significant impact in a growing, stable manufacturing company Clear path for professional growth and advancement The Position: Reporting to the President, the Operations Manager will oversee the day-to-day activities of the facility to ensure efficient and effective operations, with oversight of production, quality, and inventory functions. Job duties include: Production planning and scheduling Creation of KPIs; monitoring and improvement of production metrics (on time delivery, lead time, waste, and efficiency) Training and development of supervisory staff and operators Maintaining safety and compliance Maintaining machinery and equipment Oversight of the quality function, working through and developing the Quality Supervisor Inventory control Continuous improvement, problem solving, and problem analysis Resolution of escalated employee and customer issues Maintain a safe and clean work environment by educating and directing personnel on the use of equipment and resources About You: Bachelor's Degree preferred 5+ years Operations/Production Management experience in a small job shop environment. Proficiency in Microsoft Word & Excel Excellent time management skills, including ability to prioritize tasks Basic familiarity with ISO 9001 compliance #J-18808-Ljbffr

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