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Service Operations Manager Jobs in Stamford, CT (NOW HIRING)

The Lignum Group

Service Operations Manager

Jamaica, NY · On-site

The Role As the Service Operations Manager, you'll take ownership of operational delivery from the moment a service request or project is received through to completion and invoicing. Working closely ...

New

TCWGlobal

Client Services Operations Manager

New York, NY · On-site +1

$70K - $90K/yr

Client Service & Operations Manager Full Time, Direct Hire Remote, USA (EST Working Hours) $70,000-90,000/yr Please scroll to the bottom of this posting to review an important Candidate Safety ...

TCWGlobal

Client Services Operations Manager

New York, NY · On-site +1

$70K - $90K/yr

Client Service & Operations Manager Full Time, Direct Hire Remote, USA (EST Working Hours) $70,000-90,000/yr Please scroll to the bottom of this posting to review an important Candidate Safety ...

Spgi

Manager II, IT Service Operations

New York, NY · Hybrid

Lead and manage a global Service Management team across multiple regions and time zones, including application support operations, escalation management, workforce planning, and operational ...

CarMax, Inc.

Operations Manager

Smithtown, NY · On-site

Training includes learning the roles and responsibilities of Service Operations, mastering end-to-end production processes such as inventory management and cosmetic/mechanical repair, and completing ...

Carmax

Operations Manager

Smithtown, NY · On-site

$115K - $201K/yr

Training includes learning the roles and responsibilities of Service Operations, mastering end-to-end production processes such as inventory management and cosmetic/mechanical repair, and completing ...

Carmax

Operations Manager

Smithtown, NY · On-site

Training includes learning the roles and responsibilities of Service Operations, mastering end-to-end production processes such as inventory management and cosmetic/mechanical repair, and completing ...

Heihotels

Operations Manager

New York, NY

Compensation Tipped/Service Charge Eligible? No Discretionary Performance Bonus Eligible? No Overview The Operations Manager is responsible for supporting the daily operation of the hotel and ...

Sodexo

Food Operations Manager 3

Stamford, CT · On-site

Make an impact in healthcare food service. Sodexo is seeking an experienced Food Operations Manager 3 to join our team at Stamford Hospital , a 305-bed, not-for-profit community teaching hospital ...

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All JobsService Operations JobsService Operations Manager JobsService Operations Manager Jobs in Stamford, CT

Service Operations Manager information

See Stamford, CT salary details

$37.9K

$83.9K

$139.7K

How much do service operations manager jobs pay per year?

As of Aug 8, 2026, the average yearly pay for service operations manager in Stamford, CT is $83,858.00, according to ZipRecruiter salary data. Most workers in this role earn between $64,000.00 and $101,800.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a service operations manager, and why are they important?

To thrive as a Service Operations Manager, you need expertise in operations management, process optimization, and team leadership, often backed by a relevant degree or equivalent experience. Familiarity with IT service management tools (like ServiceNow), workflow automation platforms, and relevant certifications such as ITIL are typically required. Strong problem-solving, communication, and customer service skills help you excel in leading teams and managing client expectations. These competencies are crucial for delivering efficient services, maintaining high customer satisfaction, and driving continuous improvement in operational performance.

What is a service operations manager?

A Service Operations Manager oversees the daily operations of a company's service department to ensure efficient and high-quality service delivery. They are responsible for managing teams, optimizing processes, and maintaining customer satisfaction. Key duties often include setting performance goals, analyzing service metrics, and implementing improvements. Service Operations Managers also coordinate with other departments to resolve issues and support business objectives.

What are some common challenges faced by service operations managers, and how can they be effectively addressed?

Service Operations Managers often encounter challenges such as balancing resource allocation, maintaining high service quality, and managing cross-functional teams. To address these issues, successful managers implement robust communication channels, regularly review performance metrics, and foster a culture of continuous improvement. Proactively identifying bottlenecks and ensuring clear alignment between teams can also help minimize disruptions and enhance overall service delivery.

What is the difference between Service Operations Manager vs Customer Service Manager?

AspectService Operations ManagerCustomer Service Manager
Primary FocusOverseeing service delivery processes and operational efficiencyManaging customer interactions and satisfaction
Required SkillsProcess management, logistics, team coordinationCommunication, conflict resolution, customer relations
Work EnvironmentOperations teams, service departmentsCustomer support centers, client-facing roles
Common CertificationsITIL, Six Sigma, PMP (optional)CSM, CRM certifications

The Service Operations Manager focuses on optimizing service delivery processes and operational efficiency, while the Customer Service Manager emphasizes managing customer interactions and satisfaction. Both roles require strong communication skills, but their core responsibilities and work environments differ, making each essential for different aspects of service management.

What are the most commonly searched types of Service Operations jobs in Stamford, CT? The most popular types of Service Operations jobs in Stamford, CT are:
What job categories do people searching Service Operations Manager jobs in Stamford, CT look for? The top searched job categories for Service Operations Manager jobs in Stamford, CT are:
What cities near Stamford, CT are hiring for Service Operations Manager jobs? Cities near Stamford, CT with the most Service Operations Manager job openings:
Service Operations Manager jobs near you
Infographic showing various Service Operations Manager job openings in Stamford, CT as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $83,858 per year, or $40.3 per hour.

Service Operations Manager

The Lignum Group

Jamaica, NY • On-site

Other

This job post has expired today. Applications are no longer accepted.

Job description

We're partnering with a well-established specialist contractor in the window, façade and glazing industry to recruit an experienced Service Operations Manager. This is a key leadership role responsible for overseeing the day-to-day operations of the Service Division, ensuring projects and service requests are delivered efficiently while maintaining exceptional customer service and operational standards.

This is an excellent opportunity for an operations professional who enjoys leading teams, improving processes, and managing multiple moving parts in a fast-paced construction or field service environment.


The Role

As the Service Operations Manager, you'll take ownership of operational delivery from the moment a service request or project is received through to completion and invoicing. Working closely with the Service Director, you'll lead scheduling, field operations, estimating oversight, technician deployment, workflow management and project execution while driving efficiency across the department.


Key Responsibilities

  • Lead the day-to-day operations of the Service Division
  • Manage incoming service requests and operational workflow
  • Oversee scheduling, technician deployment and field coordination
  • Review estimates, scopes of work and project feasibility
  • Coordinate materials, vendors and project logistics
  • Ensure projects progress efficiently from intake through to invoicing
  • Monitor operational KPIs, response times and department performance
  • Supervise field teams and maintain high standards of quality and customer service
  • Identify process improvements and support the continued growth of the business


What We're Looking For

We're interested in candidates with experience managing service operations, construction operations or field service teams who can confidently lead people, prioritise workloads and keep projects moving.


Ideally you'll have:

  • Experience leading service, construction or field operations teams
  • Strong organisational and operational leadership skills
  • Estimating and project coordination experience
  • The ability to manage multiple projects simultaneously
  • Experience with service management or CRM platforms such as BuildOps (preferred)
  • Previous experience within the window, façade, glazing or wider construction industry is highly desirable


What's on Offer

  • Competitive salary based on experience
  • Performance-based incentives
  • Long-term career progression
  • Opportunity to play a key role within a growing specialist contractor
  • Collaborative, team-oriented working environment with direct exposure to senior leadership


Apply