Service Operations Coordinator Jobs in Riverside, CA

1. Position Overview

The Mobile Business Unit supports the global distribution of Samsung mobile devices with a focus on speed, reliability, and operational efficiency. The Logistics Coordinator (Air ) is responsible for planning, executing, and continuously improving inbound and outbound air and ocean freight operations, ensuring shipments move efficiently from manufacturers to Samsung warehouses and ultimately to customers.

This position requires hands-on experience in Air or Ocean Freight Operations, along with solid ocean freight knowledge. As our operation supports global transportation across multiple time zones, this position follows a five-day work schedule that includes weekend shifts based on operational requirements.

2. Key Responsibilities

1) Planning & Scheduling

• Create and maintain daily tracking reports for Air Export, Ocean Import and OTR including weekend operations

2) Port & Terminal Coordination

• Gather departure information for containers and air cargo at ports, terminals, and airports.
• Monitor and confirm on-time departures from U.S. Ocean terminals and major airports.
• Coordinate terminal departure schedules with terminal operators and customs brokers.

3) Movement Monitoring

• Track ocean containers, rail intermodal units, and air shipments in real time.
• Validate Import of Documentation (IOD) and Proof of Delivery (POD) on a daily basis.
• Respond promptly to shipment exceptions requiring immediate attention (e.g., delays, damages, customs hold).

6) Partner & Stakeholder Communication

• Serve as the primary point of contact for logistics partners, including carriers, freight forwarders, customs brokers, internal supply chain teams, and customers.
• Handle claims, documentation, and issue escalations through phone, email, or virtual meetings.

7) Compliance & Documentation

• Ensure all shipments comply with international trade regulations, hazardous material requirements, and security standards.
• Maintain accurate records for audits and regulatory inspections.
• Perform other job-related duties as assigned.

8) Core Competencies

• Analytical Thinking: Translate large data sets into actionable insights.
• Problem Solving: Quickly identify root causes of operational issues and implement effective solutions.
• Communication: Communicate clearly and effectively with internal teams and external partners.
• Multitasking: Manage multiple priorities while maintaining accuracy and attention to detail.
• Ability to Work Under Pressure: Perform effectively in a fast-paced, deadline-driven environment.

9) Air Export Responsibilities

Receive and validate Air Export shipping instructions (SI) from customers.

Coordinate booking with airlines and freight forwarders based on required transit time and cost.

Prepare and review MAWB, HAWB, commercial invoice, packing list, SLI and export declarations.

Coordinate TSA, IATA and dangerous goods (DG) compliance when applicable.

Monitor cargo cut-off time, terminal receiving schedule and flight departures.

Coordinate warehouse cargo receiving, screening, palletizing and ULD build-up.

Manage export customs clearance and respond to customs examinations or holds.

Track flight departures, transshipment status and final arrival; proactively resolve exceptions.

Communicate shipment status and milestones to customers through regular updates.

Handle flight cancellation, rollover, offload and rebooking with minimum service disruption.

Review airline freight invoices and accessorial charges for accuracy.

Measure Air Export KPI including On-Time Departure (OTD), On-Time Arrival (OTA), booking accuracy, document accuracy and claims ratio.

Support peak season capacity planning and airline allocation strategy.

Drive continuous process improvement to reduce transit time and logistics cost.

3. Requirements (Basic Qualifications)

1) Education

• Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related field.

2) Experience

• Minimum 6 years of experience in logistics coordination, with a strong focus on international air and ocean freight operations.
• Hands-on experience in international Air, Ocean, and OTR freight forwarding operations is required
• Proven experience managing transload warehouse operations and Truckload (TL) dispatch.

3) Industry Knowledge

• Strong understanding of international air and ocean freight regulations, and customs procedures

4) Technical Skills

• Proficiency with ERP and logistics systems (SAP, TMS, WMS or equivalent).
• Advanced Microsoft Excel skills, including Pivot Tables, VLOOKUP/XLOOKUP.

5) Language

• English

Pay Range: $25 to $31

We're committed to creating a workplace where employees feel valued, supported, and empowered to grow. Our team benefits from competitive compensation, comprehensive health and wellness offerings, and opportunities for professional development. We are proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, veteran status, or any other legally protected status.

We comply with all applicable federal, state, and local employment laws, including those related to fair hiring practices, pay transparency, workplace safety, and reasonable accommodations. We are dedicated to maintaining an inclusive environment where everyone has the opportunity to succeed and contribute meaningfully.