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Btisolutions

IT Technical Support

Kokomo, IN · On-site

$19.50 - $26.75/hr

IT Technical Support [Primary responsibilities] * Serving as initial point of contact for internal applications, hardware, mobile and remote technology in a manufacturing environment * Logging ...

Btisolutions

Senior Marketing Counsel AO7177531

New York, NY · Hybrid

$152K - $207K/yr

Senior Marketing Counsel AO7177531 Location: One Pennsylvania Plaza, 26th Floor, New York, NY, USA Work Schedule: Hybrid (3 days in the office) Top Skills: 1. Independently draft, review, and ...

Btisolutions

Software Tester AM7177613

Bellevue, WA · On-site

Software Tester AM7177613 Top skills: -Quality Assurance -Hardware Validation -RF Engineering Schedule: Full onsite KEY RESPONSIBILITES/REQUIREMENTS: Position Summary: Responsible for testing ...

Btisolutions

Linux System Admin

San Jose, CA

$39/hr

Linux System Admin Position Summary: The DevOps/SystemEngineer is responsible for effective installation/configuration, operation, and maintenance of systems hardware and software and related ...

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Infographic showing various job openings at Btisolutions in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 97% Physical, and 3% Hybrid job distribution.

IT Technical Support

Btisolutions

Kokomo, IN • On-site

$19.50 - $26.75/hr

Full-time

Posted 6 days ago

Key responsibilities

  • Serve as the initial point of contact for internal applications, hardware, mobile, and remote technology issues in a manufacturing environment.

  • Log, categorize, and action all incoming ticket activity in the Helpdesk Ticketing system and follow up with customers regarding incident status and closure.

  • Troubleshoot and resolve hardware, software, network, and security application issues, including PC, laptop, Windows, and printer problems.

Job description

IT Technical Support

[Primary responsibilities]

  • Serving as initial point of contact for internal applications, hardware, mobile and remote technology in a manufacturing environment
  • Logging, categorizing and actioning all incoming ticket activity in the Helpdesk Ticketing system
  • Following up on any outstanding issues with customers regarding status and closure of incidents/requests
  • Troubleshooting and resolve hardware, software and network problems
  • Document procedures, FAQs, and inventory of assets
  • Able to Isolate problem trends and complete troubleshooting efforts for recurring problems until discovery of permanent solutions.
  • Provides technical advice to executive-level and their assistant based on developed expertise in the field of IT
  • Provide extraordinary IT support to customers at the C-level, and ensure high level of customer satisfaction
  • Build trust and good relationship with customer and act as a bridge between customer and consulting group for new business opportunities
  • Company Security program administrator
  • Company VPN administrator
  • Company IT policy and application form creation
  • VIP support, Business travelers support
  • IT server room cleanup and follow up all kind of issue in IT room
  • Network issue checkup and cooperation with Network team
  • File server issue checkup and cooperation with Server team
  • PC and laptop repair and software issue solving skill
  • Security application management
  • Windows and printer issue solving skill
  • Server and Network basic knowledge

[Qualifications]

  • Strong working knowledge of core applications including Windows 7/10/11, Microsoft Office, Imaging Software, SCCM and Active Directory
  • Excellent problem-solving, communication and interpersonal skills
  • Ability to prioritize and organize work to meet defined SLA's
  • Android mobile in corporation experience is a plus
  • Strong understanding of server or network basic skills

[Requirements]

  • Bachelor's degree preferred with at least 1+ years of Corporate Tech Support experience,
  • Must be willing to travel up to 10 % of time
  • 8am - 5pm working hour
  • Sometime, need to work at night and Saturday and Sunday If it is required
Why work at BTI?

We're committed to creating a workplace where employees feel valued, supported, and empowered to grow. Our team benefits from competitive compensation, comprehensive health and wellness offerings, and opportunities for professional development. We are proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, veteran status, or any other legally protected status.

We comply with all applicable federal, state, and local employment laws, including those related to fair hiring practices, pay transparency, workplace safety, and reasonable accommodations. We are dedicated to maintaining an inclusive environment where everyone has the opportunity to succeed and contribute meaningfully.

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