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Service Operations Associate Jobs in Toronto, ON

The Brick

Operations Supervisor

Burlington, ON

Previous retail Supervisory or Senior Associate experience an asset * Proven track record in customer service, operations and merchandising * Excellent verbal and written communication skills

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Service Operations Associate information

Is service operations associate a good career?

A service operations associate role involves managing customer service processes, ensuring efficient service delivery, and supporting operational workflows. It can offer opportunities for skill development in communication, problem-solving, and process management, with potential for advancement into supervisory or specialized roles. The career's stability and growth depend on the industry and company size, and relevant certifications or experience can enhance prospects.

What is a service operations associate?

A service operations associate is responsible for supporting the daily functions of a company's service department, including coordinating workflows, managing customer inquiries, and ensuring service quality. They often use tools like customer relationship management (CRM) software and require strong communication and organizational skills.

What is the role of a Service Operations Associate?

A Service Operations Associate is responsible for managing and supporting daily service delivery processes, ensuring customer satisfaction, and resolving operational issues. They often use tools like ticketing systems and may coordinate with other departments to maintain service quality and efficiency.

What are the most commonly searched types of Service Operations jobs in Toronto, ON?

The most popular types of Service Operations jobs in Toronto, ON are:

What cities near Toronto, ON are hiring for Service Operations Associate jobs?

Cities near Toronto, ON with the most Service Operations Associate job openings:

Service Operations Associate jobs near you
Infographic showing various Service Operations Associate job openings in Toronto, ON as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.

Senior Sales Operations Associate

Morningstar, Inc.

Toronto, ON • On-site

CA$47K - CA$69K/yr

Full-time

Medical, Dental, Life, Retirement

Posted 23 days ago

MorningStar Senior Living rating

6.7

Company rating: 6.7 out of 10

Based on 30 frontline employees who took The Breakroom Quiz

64th of 242 rated social care providers

Job description

The Role:

DBRS Morningstar is seeking a Senior Sales Operations Associate to provide global support for regional demand generation teams worldwide.The role reports to the Global Salesforce Administrator for DBRS Morningstar and will focus on identifying and delivering on new projects that will help business development team members get more done with less work.

The ideal candidate possesses a solid understanding of B2B marketing automation, CRM, and sales outreach platforms and is capable of configuring software tools as needed to manage the contact-level data used to coordinate, execute, and measure marketing campaigns. Previous work experience within the financial services industry is preferred yet not required for candidates who can demonstrate their ability to learn quickly and excel within a fast-paced environment.

This role is based in our Toronto office with a required four days a week in office.

Required capabilities

  • 2+ years of experience with Salesforce Customer Relationship Management (CRM) and as well as familiarity with the Marketing Cloud Account Engagement (Pardot)

  • Interest in and basic understanding of the financial services industry

  • Strong problem-solving and communication skills

  • Excellent quantitative skills with a desire to analyze everything

  • Proficiency in Microsoft Office applications (Outlook, Word, Excel, and PowerPoint)

  • Bachelor's Degree

  • Familiarity with utilizing AI tools to increase efficiency and reduce manual work

Ideal qualifications

  • Experience in the financial services industry

  • Experience working in a sales or marketing team

  • Experience with Oracle and invoicing workflows

  • Eagerness to mentor junior colleagues

Responsibilities

The core responsibilities of the role are maintaining data integrity, the administration of marketing automation tools and contact data, and efficient project management:

Maintain data integrity

  • Administer reviews of Salesforce data, run bulk ingestion of new data, and execute bulk edits on existing data

  • Implement and maintain data validation rules and workflows within Salesforce

  • Create and maintain documentation on the configuration of objects and fields in Salesforce and Marketing Cloud Account Engagement (Pardot)

Marketing automation administration

  • Cleanse and segment contact databases used to implement direct marketing strategies

  • Support regional marketing teams with their execution of outbound marketing campaigns

  • Analyze past direct marketing campaigns and recommend improvements to future campaigns

Efficient project management

  • Work with business development team members to imagine how we might get more done with less work

  • Takes initiative to lead projects and is comfortable with managing and prioritizing multiple projects in parallel

  • Skilled in engaging stakeholders across departments to coordinate data flows across systems

  • Maintain and develop reports to communicate the business benefits of ongoing projects, and future project plans

Compensation and Benefits

At Morningstar we believe people are at their best when they are at their healthiest. That's why we champion your wellness through a wide range of programs that support all stages of your personal and professional life. Here are some examples of the offerings we provide:

  • Financial Health

    • 100% 401k match up to 6% of salary

    • Stock Ownership Potential

    • Company provided life insurance - 1x salary + commission

  • Physical Health

    • Comprehensive health benefits(medical/dental/vision)including potential premium discounts and company-provided HSA contributions (up to $500-$2,000 annually) for specific plansand coverages

    • Additional medical Wellness Incentives - up to $300-$600 annual

    • Company-provided long- and short-termdisabilityinsurance

  • Emotional Health

    • Trust-Based Time Off

    • 6-week Paid Sabbatical Program

    • 6-Week Paid Family Caregiving Leave

    • Competitive 8-24 Week Paid Parental Leave

    • Adoption Assistance

    • Leadership Coaching & FormalMentorshipOpportunities

    • Annual Flex Stipend - $1000 annually to cover personal education & well-being expenses

    • Tuition Reimbursement

  • Social Health

    • Charitable Matching Gifts program

    • Dollars for Doers volunteer program

    • Paid volunteering days

    • 15+ Employee Resource & Affinity Groups

Base Salary Compensation Range

$47,476.00-$69,634.66

Incentive Target Percentage

7.5% Annual

Morningstar's hybrid work environment gives you the opportunity to collaborate in-person each week as we've found that we're at our best when we're purposely together on a regular basis. In most of our locations, our hybrid work model is four days in-office each week. A range of other benefits are also available to enhance flexibility as needs change. No matter where you are, you'll have tools and resources to engage meaningfully with your global colleagues.

R08_DBRSLtdCanada DBRS Limited - Canada Legal Entity

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