Service Operations Agent Assistant Jobs (NOW HIRING)

• Job Type: Full-Time (On-site) 
• Location: Cincinnati, OH
• Salary Range: $45,000 - $60,000 per year

Position Summary

Radiant Global Logistics is actively seeking a Domestic Operations Agent to join our team in Cincinnati, OH. This role is ideal for a self-motivated professional who thrives in a fast-paced freight environment. We are looking for candidates with at least 3+ years of domestic freight forwarding experience who enjoy working collaboratively while delivering excellent results for our customers.

Key Responsibilities

• Manage domestic freight forwarding operations, including alerting and routing via internet tools, and updating transportation software systems.
• Price domestic, air, ground, LTL, and FTL shipments competitively and accurately.
• Handle shipments with meticulous attention to detail and adherence to standard operating procedures.
• Serve as an integral part of operations, supporting freight movement for a wide variety of U.S.-based customers.
• Proactively identify potential and existing service failures and communicate issues to management in a timely and effective manner.
• Conduct shipment follow-up, including obtaining piece counts, weights, and dimensions from agents and updating transportation software accordingly.
• Negotiate aggressively with carriers and partners to obtain special rates or spot quotes.
• Obtain vendor charges and audit them for accuracy and legitimacy.

Required:

• 3+ years of experience in a relevant, fast-paced operations environment.
• Minimum 3 years of freight forwarding-specific experience.
• Strong problem-solving skills with the ability to work effectively under pressure.
• Exceptional attention to detail and high-level organizational skills.
• Ability to manage multiple priorities, meet deadlines, and proactively address issues as they arise.
• Ability to follow standard operating procedures and contribute input for continuous improvement.

Preferred:

• Proficiency in Microsoft Office products: Outlook, Excel, and Word.
• Experience with transportation tracking and management software.

Work Schedule & Environment

• Full time schedule of minimum 8 hours per day with flexibility to complete all required job duties and responsibilities. 
• Climate-controlled office environment with usually moderate noise levels.
• Standard physical demands including sitting, walking, keyboarding, and close/distance visual work.

Compensation & Benefits

Salary Range: $45,000 - $60,000 per year

Starting pay is based on multiple factors, including but not limited to education, work experience, skills, and job-related knowledge. Pay ranges may be modified in the future.

Additional Compensation: This position is eligible for incentive bonus opportunities.

Featured Benefits:

• Medical, Dental, and Vision insurance (employee and family coverage)
• Company-paid basic life insurance
• Short-Term & Long-Term Disability insurance
• Health Savings Account with company contributions
• Flexible Spending Account options
• 401(k) retirement savings plan with 3.5% employer match
• 80 hours of front-loaded Sick Pay
• 80 hours of Vacation Pay annually, with increases based on tenure
• 7 paid holidays per year
• Employee Assistance Program (EAP)

About Radiant

Radiant Logistics, Inc. (www.radiantdelivers.com) (NYSE American: RLGT) is a publicly traded third party logistics company providing technology-enabled global transportation and value added logistics solutions primarily to customers based in the United States and Canada. Through its comprehensive service offering, Radiant provides domestic and international freight forwarding along with truck and rail brokerage services to a diversified account base including manufacturers, distributors and retailers which it supports from an extensive network of Radiant and agent-owned offices throughout North America and other key markets around the world. Radiant's value-added logistics services include warehouse and distribution, customs brokerage, order fulfillment, inventory management and technology services.

As part of Radiant, you'll join a learning environment in which passion, dedication, and a commitment to getting the job done are valued. That’s what being on our team is all about. It’s an environment in which you can thrive and gain valuable skills and experience, which also helps Radiant grow. If this sounds like the kind of company you are looking for, we would love to hear from you!

Radiant is an Equal Employment Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.