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Service Manager Jobs in Woonsocket, RI (NOW HIRING)

Burke Plumbing and Heating

Service Manager

Norton, MA · On-site

$60K - $80K/yr

The Service Operations Manager leads all HVAC, plumbing, and electrical field personnel. Reporting directly to the President, this role oversees the Service Coordinator, Dispatcher, and Field ...

Sunbelt Rentals

Service Manager

Shrewsbury, MA · On-site

$74K - $88K/yr

Summary Service Manager Are you seeking an entrepreneurial, empowering workplace that allows you to: Develop a career track Leverage your current skills while developing new skills Work with an ...

Maple & Ash - Boston

Service Manager

Boston, MA

Strong passion and dedication to food, beverage, and service * Polished, professional, and energetic approach to floor management * Ability to work well in a systems-driven environment * Basic ...

United Rentals

Service Manager

Seekonk, MA · On-site

$79K - $113K/yr

Job Code = Service Manager-Branch - 1E0016 If you'd like the chance to make your mark with the world's largest equipment rental provider, come build your future with United Rentals! As a Service ...

Texas Roadhouse

Service Manager

Cranston, RI · On-site

$5.2K/mo

As a Service Manager your responsibilities would include: * Driving sales, steps of service, and guest satisfaction * In conjunction with all management, enforcing compliance with all employment ...

Texas Roadhouse

Service Manager

East Walpole, MA

$5.2K/mo

As a Service Manager your responsibilities would include: * Driving sales, steps of service, and guest satisfaction * In conjunction with all management, enforcing compliance with all employment ...

Texas Roadhouse

Service Manager

Brockton, MA · On-site

$62K - $80K/yr

As a Service Manager your responsibilities would include: * Driving sales, steps of service, and guest satisfaction * In conjunction with all management, enforcing compliance with all employment ...

United Rentals

Service Manager

Seekonk, MA · On-site

$79K - $113K/yr

Job Code = Service Manager-Branch - 1E0016 If you'd like the chance to make your mark with the world's largest equipment rental provider, come build your future with United Rentals! As a Service ...

United Rentals - French

Service Manager

Seekonk, MA · On-site

$79K - $113K/yr

Job Code = Service Manager-Branch - 1E0016 If you'd like the chance to make your mark with the world's largest equipment rental provider, come build your future with United Rentals. As a Service ...

United Rentals, Inc.

Service Manager

Seekonk, MA · On-site

$79K - $113K/yr

Job Code = Service Manager-Branch - 1E0016 If you'd like the chance to make your mark with the world's largest equipment rental provider, come build your future with United Rentals! As a Service ...

Maple & Ash - Boston

Service Manager

Boston, MA

$80K - $90K/yr

Strong passion and dedication to food, beverage, and service * Polished, professional, and energetic approach to floor management * Ability to work well in a systems-driven environment * Basic ...

United Rentals

Service Manager

Seekonk, MA · On-site

$79K - $113K/yr

Job Code = Service Manager-Branch - 1E0016 If you'd like the chance to make your mark with the world's largest equipment rental provider, come build your future with United Rentals. As a Service ...

Franklin Ford

Automotive Service Manager

Franklin, MA · On-site

$100K - $150K/yr

Franklin Ford is seeking an experienced Automotive Service Manager to lead and oversee our service department operations in Franklin, MA! Come join our Family owned team with an already well ...

Franklin Ford

Automotive Service Manager

Franklin, MA

$100K - $150K/yr

Franklin Ford is seeking an experienced Automotive Service Manager to lead and oversee our service department operations in Franklin, MA! Come join our Family owned team with an already well ...

Franklin Ford

Automotive Service Manager

Franklin, MA

$100K - $150K/yr

Franklin Ford is seeking an experienced Automotive Service Manager to lead and oversee our service department operations in Franklin, MA! Come join our Family owned team with an already well ...

Franklin Ford

Automotive Service Manager

Franklin, MA · On-site

$100K - $150K/yr

Franklin Ford is seeking an experienced Automotive Service Manager to lead and oversee our service department operations in Franklin, MA! Come join our Family owned team with an already well ...

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Showing results 21-40

All JobsService JobsService Manager JobsService Manager Jobs in Woonsocket, RI

Service Manager information

See Woonsocket, RI salary details

$31.6K

$67K

$113.5K

How much do service manager jobs pay per year?

As of Aug 10, 2026, the average yearly pay for service manager in Woonsocket, RI is $67,047.00, according to ZipRecruiter salary data. Most workers in this role earn between $49,800.00 and $77,100.00 per year, depending on experience, location, and employer.

What is a service manager?

Service manager is a broad title given to positions throughout a wide variety of industries. As it is an umbrella term, responsibilities vary significantly from job to job. However, in all service manager positions, your duties revolve around ensuring that the services your company offers are running smoothly. This means coordinating with a team of service workers to ensure that their work meets the standards set by the company and the industry. In industries like healthcare, this may require more than basic customer service, as your team must also meet government regulations. Management positions may require overtime, especially in shift work industries, as you are responsible for the performance of the entire department, not just a particular shift. Necessary skills and qualifications vary by job. However, all service managers must be organized, able to delegate when needed, and have excellent communication skills.

Is a service manager a stressful job?

A service manager role can be stressful due to responsibilities such as overseeing customer satisfaction, managing staff, and meeting performance targets. The job often requires strong organizational skills, problem-solving, and the ability to handle high-pressure situations, especially in fast-paced environments.

What is the difference between Service Manager vs Customer Service Supervisor?

AspectService ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor's degree in business, management, or related field; certifications like Certified Service Manager (CSM) are commonOften requires a high school diploma or associate degree; some roles prefer customer service certifications
Work EnvironmentOversees service departments, manages teams, and interacts with clients in service centers or corporate officesSupervises customer service representatives, handles escalations, and ensures customer satisfaction in call centers or retail settings
Employer & Industry UsageUsed across industries like automotive, IT, hospitality, and facilities managementCommon in retail, telecommunications, and hospitality sectors

The Service Manager focuses on managing entire service operations, team leadership, and strategic planning, while the Customer Service Supervisor primarily oversees customer interactions and team performance. Both roles require strong communication skills, but the Service Manager typically has broader responsibilities and higher qualifications.

What does a service manager do?

A Service Manager oversees the delivery of customer service within an organization, ensuring that client needs are met efficiently and effectively. They manage service teams, coordinate maintenance or repair schedules, handle customer inquiries or complaints, and work to improve overall service quality. Service Managers also analyze service processes, implement improvements, and ensure compliance with company policies and standards. Their goal is to enhance customer satisfaction and support the business’s operational goals.

How does a service manager typically collaborate with other departments to improve customer satisfaction?

Service Managers work closely with departments such as sales, operations, and technical support to ensure a seamless customer experience. They often coordinate with sales teams to understand customer expectations, communicate with technical staff to resolve complex service issues, and provide feedback to product teams for service improvements. Regular interdepartmental meetings and transparent communication are key to identifying and addressing customer pain points, ultimately enhancing overall satisfaction.

What are the key skills and qualifications needed to thrive as a service manager, and why are they important?

To thrive as a Service Manager, you need strong leadership, customer service expertise, and experience in operations management, typically supported by a relevant bachelor's degree or equivalent experience. Familiarity with CRM systems, service management software, and process improvement methodologies like Six Sigma is often required. Outstanding communication, problem-solving, and team-building skills help you effectively lead teams and resolve client issues. These skills and qualities are crucial for ensuring customer satisfaction, efficient service delivery, and achieving operational goals.
More about Service Manager jobs
What are the most commonly searched types of Service jobs in Woonsocket, RI? The most popular types of Service jobs in Woonsocket, RI are:
What are popular job titles related to Service Manager jobs in Woonsocket, RI? For Service Manager jobs in Woonsocket, RI, the most frequently searched job titles are:
What job categories do people searching Service Manager jobs in Woonsocket, RI look for? The top searched job categories for Service Manager jobs in Woonsocket, RI are:
What cities near Woonsocket, RI are hiring for Service Manager jobs? Cities near Woonsocket, RI with the most Service Manager job openings:
Service Manager jobs near you
Infographic showing various Service Manager job openings in Woonsocket, RI as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $67,047 per year, or $32.2 per hour.

Service Manager

Burke Plumbing and Heating

Norton, MA • On-site

$60K - $80K/yr

Full-time

Re-posted 6 days ago

Job description

Job Summary:
The Service Operations Manager leads all HVAC, plumbing, and electrical field personnel. Reporting directly to the President, this role oversees the Service Coordinator, Dispatcher, and Field Technicians. The primary focus is driving operational efficiency, training and workforce development, safety/code compliance, jobsite quality audits, revenue growth, and exceptional customer experience.
Key Duties & Responsibilities
Operations & SOPs:
  • Direct day-to-day HVAC
  • Plumbing and electrical field operations
  • Develop, implement, and enforce standard operating procedures (SOPs) to ensure consistency.
Quality Audits:
  • Conduct routine field inspections.
  • Ride-alongs.
  • Post-job audits to maintain workmanship standards and minimize warranty callbacks.
Project & Resource Management:
  • Allocate field resources efficiently to meet project demands.
  • Maximize technician utilization.
  • Guarantee successful project delivery.
Workforce Development & Performance
Training & Mentorship:
  • Oversee apprentice progression.
  • Coordinate licensing/certifications.
  • Providing ongoing technical.
  • Safety.
  • Customer service coaching.
Capacity Planning:
  • Establish performance standards (KPIs).
  • Benchmark technician productivity.
  • Manage labor planning/staffing levels to support company growth.
Safety & Compliance:
  • Enforce OSHA regulations and company safety policies.
  • Manage municipal relationships.
  • Permit fulfillment.
  • Code compliance.
Fleet Management:
  • Monitor vehicle readiness.
  • GPS tracking.
  • Fuel consumption, and asset care.
  • Assist with long-term fleet lifecycle planning.
  Financial Performance:
  • Drive strategies to meet labor productivity.
  • Revenue goals.
  • Gross profit targets.
Requirements, Skills, & Abilities
Leadership:
  • Proven ability in team building.
  • Conflict resolution.
  • Accountability.
  • Customer escalations.
Technical Savvy:
  • Strong knowledge of HVAC.
  • Plumbing, and/or electrical systems.
  • Building codes.
  • Safety compliance.
Systems:
  • Proficient in Microsoft Office Suite.  
  • Google Workspace.
  • ServiceTitan experience is highly preferred.
Education & Experience:
  • Associate or Bachelor’s degree in Business, Construction Management, Mechanical Systems, or related field preferred.
  • 7+ years in HVAC, plumbing, electrical, or home services.
  • 3+ years supervising field personnel and leading service/installation operations.
  • Applicable trade licenses and certifications are a plus.
Physical Requirements & Working Conditions:
  • Split between an office setting and a fast-paced field environment.
  • Frequent driving/traveling between jobsites; walking and inspecting indoor/outdoor jobsites in varying weather conditions.
  • Ability to lift and carry tools, materials, and equipment as necessary.

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