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Service Manager Jobs in West Palm Beach, FL (NOW HIRING)

All Roads

Service Manager

West Palm Beach, FL · On-site

Service Manager Are you a strong leader? Do you enjoy managing technicians, their workloads and communicating with customers? We are searching for a detail oriented manager with heavy duty/truck ...

PremiStar

Service Manager

Riviera Beach, FL · On-site

The Service Manager leads staff members who install, repair, and maintain heating and air conditioning systems in commercial buildings. This manager routinely works directly with service and install ...

The Pete Store

Service Manager

West Palm Beach, FL · On-site

Hires, trains, motivates, counsels, and monitors the performance of all service department staff ... Monitors and follows up on parts orders with the parts manager to ensure availability. * Initials ...

Texas Roadhouse

Assistant Service Manager

Lake Park, FL · On-site

$5.25K/mo

As an Assistant Service Manager your responsibilities would include: * Oversees service in the Front of House * In conjunction with all management, enforces compliance with all employment policies in ...

Texas Roadhouse

Assistant Service Manager

Lake Park, FL · On-site

$5.25K/mo

As an Assistant Service Manager your responsibilities would include: * Oversees service in the Front of House * In conjunction with all management, enforces compliance with all employment policies in ...

Burlington

Operations Service Manager

West Palm Beach, FL · On-site

$23.75 - $31.65/hr

As an Operations Service Manager at Burlington, one of the largest off-price retailers in the country, you'll be one of the leaders of the store team, participating in managing the overall operations ...

Carrier

Technical Service Manager

FL · On-site +1

$96K - $192K/yr

Area Of Expertise The Product & Technical Service Field Operations Manager, known as the Technical Service Manager, will be responsible for managing a team that provides technical field support and ...

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See West Palm Beach, FL salary details

$31.9K

$67.7K

$114.6K

How much do service manager jobs pay per year?

As of May 28, 2026, the average yearly pay for service manager in West Palm Beach, FL is $67,679.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,300.00 and $77,900.00 per year, depending on experience, location, and employer.

What Is a Service Manager?

Service manager is a broad title given to positions throughout a wide variety of industries. As it is an umbrella term, responsibilities vary significantly from job to job. However, in all service manager positions, your duties revolve around ensuring that the services your company offers are running smoothly. This means coordinating with a team of service workers to ensure that their work meets the standards set by the company and the industry. In industries like healthcare, this may require more than basic customer service, as your team must also meet government regulations. Management positions may require overtime, especially in shift work industries, as you are responsible for the performance of the entire department, not just a particular shift. Necessary skills and qualifications vary by job. However, all service managers must be organized, able to delegate when needed, and have excellent communication skills.

What are the key skills and qualifications needed to thrive as a Service Manager, and why are they important?

To thrive as a Service Manager, you need strong leadership, customer service expertise, and experience in operations management, typically supported by a relevant bachelor's degree or equivalent experience. Familiarity with CRM systems, service management software, and process improvement methodologies like Six Sigma is often required. Outstanding communication, problem-solving, and team-building skills help you effectively lead teams and resolve client issues. These skills and qualities are crucial for ensuring customer satisfaction, efficient service delivery, and achieving operational goals.

How does a Service Manager typically collaborate with other departments to improve customer satisfaction?

Service Managers work closely with departments such as sales, operations, and technical support to ensure a seamless customer experience. They often coordinate with sales teams to understand customer expectations, communicate with technical staff to resolve complex service issues, and provide feedback to product teams for service improvements. Regular interdepartmental meetings and transparent communication are key to identifying and addressing customer pain points, ultimately enhancing overall satisfaction.

What does a Service Manager do?

A Service Manager oversees the delivery of customer service within an organization, ensuring that client needs are met efficiently and effectively. They manage service teams, coordinate maintenance or repair schedules, handle customer inquiries or complaints, and work to improve overall service quality. Service Managers also analyze service processes, implement improvements, and ensure compliance with company policies and standards. Their goal is to enhance customer satisfaction and support the business’s operational goals.

What is the difference between Service Manager vs Customer Service Supervisor?

AspectService ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor's degree in business, management, or related field; certifications like Certified Service Manager (CSM) are commonOften requires a high school diploma or associate degree; some roles prefer customer service certifications
Work EnvironmentOversees service departments, manages teams, and interacts with clients in service centers or corporate officesSupervises customer service representatives, handles escalations, and ensures customer satisfaction in call centers or retail settings
Employer & Industry UsageUsed across industries like automotive, IT, hospitality, and facilities managementCommon in retail, telecommunications, and hospitality sectors

The Service Manager focuses on managing entire service operations, team leadership, and strategic planning, while the Customer Service Supervisor primarily oversees customer interactions and team performance. Both roles require strong communication skills, but the Service Manager typically has broader responsibilities and higher qualifications.

More about Service Manager jobs
What are the most commonly searched types of Service jobs in West Palm Beach, FL? The most popular types of Service jobs in West Palm Beach, FL are:
What job categories do people searching Service Manager jobs in West Palm Beach, FL look for? The top searched job categories for Service Manager jobs in West Palm Beach, FL are:
What cities near West Palm Beach, FL are hiring for Service Manager jobs? Cities near West Palm Beach, FL with the most Service Manager job openings:
Service Manager jobs near you
Service Manager

Service Manager

All Roads

West Palm Beach, FL • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Service Manager

Are you a strong leader? Do you enjoy managing technicians, their workloads and communicating with customers? We are searching for a detail oriented manager with heavy duty/truck experience to join our team as a Service Manager in West Palm/Riviera Beach, FL. This role is responsible for overseeing the service department, controlling costs, creating customer relationships, and setting and obtaining sales and profit objectives. Additionally, they must address the concerns of customers and ensure that all service work is performed efficiently and effectively.

Benefits

  • Great benefits...Medical, dental, vision, disability and life insurance offerings available on the 1st of the month after 30 days of employment
  • Flexibility...M-F schedule with few nights/Saturdays
  • 401(k) with company contribution
  • Tuition Reimbursement
  • Paid time off
  • Company paid holidays

Responsibilities:

  • Monitor the entire service department's performance
  • Continually observe and mentor the Service Writers to enforce good habits, and to ensure "Exceptional Customer Service" at all times
  • Dispatching service work to technicians
  • Maintain and build customer relationships
  • Successfully work with and through both Service Writers and Technicians within the Service Department.
  • All other duties as assigned.

Required Education and Experience

  • High School Diploma or GED required
  • Valid Driver's License
  • At least 5 years of Service Management experience
  • Must have excellent customer service skills
  • Ability to multi-task, prioritize, and work efficiently

Work Authorization

All Roads Company does not provide H1-B sponsorship.

AAP/EEO Statement

All Roads Company and its subsidiaries are committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. All Roads will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our business.

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