ZipRecruiter

Log In

1

Service Manager Jobs in Ocala, FL (NOW HIRING)

Key Scales Ford, Inc.

Service Manager

Leesburg, FL · On-site

Key Scales Ford is seeking an experienced and motivated Automotive Service Manager to lead our dealership's service department. This leadership role is responsible for overseeing daily service ...

Key Scales Ford, Inc.

Service Manager

Leesburg, FL · On-site

Key Scales Ford is seeking an experienced and motivated Automotive Service Manager to lead our dealership's service department. This leadership role is responsible for overseeing daily service ...

Key Scales Ford, Inc.

Service Manager

Leesburg, FL · On-site

Key Scales Ford is seeking an experienced and motivated Automotive Service Manager to lead our dealership's service department. This leadership role is responsible for overseeing daily service ...

Texas Roadhouse

Service Manager

Lady Lake, FL · On-site

$5.2K/mo

As a Service Manager your responsibilities would include: * Driving sales, steps of service, and guest satisfaction * In conjunction with all management, enforcing compliance with all employment ...

Texas Roadhouse

Service Manager

Lady Lake, FL · On-site

$5.2K/mo

As a Service Manager your responsibilities would include: * Driving sales, steps of service, and guest satisfaction * In conjunction with all management, enforcing compliance with all employment ...

Texas Roadhouse

Assistant Service Manager

Lady Lake, FL · On-site

As an Assistant Service Manager your responsibilities would include: * Oversees service in the Front of House * In conjunction with all management, enforces compliance with all employment policies in ...

Texas Roadhouse

Assistant Service Manager

Lady Lake, FL · On-site

As an Assistant Service Manager your responsibilities would include: * Oversees service in the Front of House * In conjunction with all management, enforces compliance with all employment policies in ...

Pep Boys

Assistant Service Manager

The Villages, FL · On-site

$18.90 - $24/hr

Position Summary Support the service and tire team under the direction of the Manager, Store Service. Assist in driving sales across service labor, parts, tires, and fleet business and you provide ...

Pep Boys

Assistant Service Manager

The Villages, FL · On-site

$18.90 - $24/hr

Position Summary Support the service and tire team under the direction of the Manager, Store Service. Assist in driving sales across service labor, parts, tires, and fleet business and you provide ...

Daikin

TECHNICAL SERVICE MANAGER

Ocala, FL

$101K - $101K/yr

The Technical Service Manager supports internal and external customers who install / repair and maintain heating and air-conditioning systems including conducting training. This person routinely ...

next page

Showing results 1-20

All JobsService JobsService Manager JobsService Manager Jobs in Ocala, FL

Service Manager information

See Ocala, FL salary details

$30.7K

$65K

$110.1K

How much do service manager jobs pay per year?

As of Sep 4, 2026, the average yearly pay for service manager in Ocala, FL is $65,030.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,300.00 and $74,800.00 per year, depending on experience, location, and employer.

What is a service manager?

Service manager is a broad title given to positions throughout a wide variety of industries. As it is an umbrella term, responsibilities vary significantly from job to job. However, in all service manager positions, your duties revolve around ensuring that the services your company offers are running smoothly. This means coordinating with a team of service workers to ensure that their work meets the standards set by the company and the industry. In industries like healthcare, this may require more than basic customer service, as your team must also meet government regulations. Management positions may require overtime, especially in shift work industries, as you are responsible for the performance of the entire department, not just a particular shift. Necessary skills and qualifications vary by job. However, all service managers must be organized, able to delegate when needed, and have excellent communication skills.

What does a service manager do?

A Service Manager oversees the delivery of customer service within an organization, ensuring that client needs are met efficiently and effectively. They manage service teams, coordinate maintenance or repair schedules, handle customer inquiries or complaints, and work to improve overall service quality. Service Managers also analyze service processes, implement improvements, and ensure compliance with company policies and standards. Their goal is to enhance customer satisfaction and support the business’s operational goals.

What are the key skills and qualifications needed to thrive as a service manager, and why are they important?

To thrive as a Service Manager, you need strong leadership, customer service expertise, and experience in operations management, typically supported by a relevant bachelor's degree or equivalent experience. Familiarity with CRM systems, service management software, and process improvement methodologies like Six Sigma is often required. Outstanding communication, problem-solving, and team-building skills help you effectively lead teams and resolve client issues. These skills and qualities are crucial for ensuring customer satisfaction, efficient service delivery, and achieving operational goals.

How does a service manager typically collaborate with other departments to improve customer satisfaction?

Service Managers work closely with departments such as sales, operations, and technical support to ensure a seamless customer experience. They often coordinate with sales teams to understand customer expectations, communicate with technical staff to resolve complex service issues, and provide feedback to product teams for service improvements. Regular interdepartmental meetings and transparent communication are key to identifying and addressing customer pain points, ultimately enhancing overall satisfaction.

What is the difference between Service Manager vs Customer Service Supervisor?

AspectService ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor's degree in business, management, or related field; certifications like Certified Service Manager (CSM) are commonOften requires a high school diploma or associate degree; some roles prefer customer service certifications
Work EnvironmentOversees service departments, manages teams, and interacts with clients in service centers or corporate officesSupervises customer service representatives, handles escalations, and ensures customer satisfaction in call centers or retail settings
Employer & Industry UsageUsed across industries like automotive, IT, hospitality, and facilities managementCommon in retail, telecommunications, and hospitality sectors

The Service Manager focuses on managing entire service operations, team leadership, and strategic planning, while the Customer Service Supervisor primarily oversees customer interactions and team performance. Both roles require strong communication skills, but the Service Manager typically has broader responsibilities and higher qualifications.

Is a service manager a stressful job?

A service manager role can be stressful due to responsibilities such as overseeing customer satisfaction, managing staff, and meeting performance targets. The job often requires strong organizational skills, problem-solving, and the ability to handle high-pressure situations, especially in fast-paced environments.
More about Service Manager jobs

What are the most commonly searched types of Service jobs in Ocala, FL?

The most popular types of Service jobs in Ocala, FL are:

What are popular job titles related to Service Manager jobs in Ocala, FL?

For Service Manager jobs in Ocala, FL, the most frequently searched job titles are:

What job categories do people searching Service Manager jobs in Ocala, FL look for?

The top searched job categories for Service Manager jobs in Ocala, FL are:

What cities near Ocala, FL are hiring for Service Manager jobs?

Cities near Ocala, FL with the most Service Manager job openings:

Service Manager jobs near you
Infographic showing various Service Manager job openings in Ocala, FL as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $65,030 per year, or $31.3 per hour.

Service Manager

Cumberland International Trucks - Ocala, FL

Ocala, FL • On-site

$60 - $80/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 18 days ago

Job description

Service Manager — Ocala, FL

Cumberland International Trucks is seeking a Service Manager for our Ocala dealership — someone who brings energy, organization, and a commitment to delivering exceptional customer experiences.

As a family-owned dealership and one of the top truck dealers in North America, we offer a workplace built on support, trust, and meaningful opportunity. Here, leaders grow, people succeed together, and you can build a long-term career with real impact.

The Service Department is the heartbeat of the dealership. The Service Manager sets the tone — building clear processes, strong communication, and a team culture grounded in our Core Values: Honor, Readiness, Victory, and Loyalty.

Responsibilities
  • Lead a service team with clarity, coaching, and accountability
  • Strengthen long-term customer relationships through consistency & trust
  • Drive productivity, technician development, and operational excellence
  • Increase profitability through staffing efficiency & quality standards
  • Ensure the department delivers reliable, high-quality workmanship
  • Foster collaboration with other departments to support dealership success
  • Manage daily operations of an efficient, profitable Service Department
  • Build strong customer relationships through clear communication and follow-through
  • Support and guide technicians through training, development, and performance feedback
  • Uphold warranty guidelines and ensure accurate documentation
  • Maintain high product and technical knowledge to support the team
  • Identify opportunities to improve productivity and reduce costs
  • Maintain departmental organization, workflow, and adherence to processes
  • Collaborate with other departments to achieve dealership goals
  • Champion a culture of teamwork, respect, and continuous improvement
Required Qualifications
  • 5+ years of technical experience in the medium/heavy-duty truck industry
  • Technician training such as ASE and/or OEM certifications (desired)
  • Strong internal and external customer service abilities
  • Familiarity with warranty processes and guidelines
  • Proven ability to lead others in a positive, empowering way
  • Strong written and verbal communication skills
  • High degree of product and technical knowledge
  • Strong organizational abilities and comfort with multitasking
Preferred Qualifications
  • Working knowledge of Microsoft applications used at this location
  • Commitment to personal and professional development
  • Knowledge of International and supplier warranty policies
  • Ability to support teamwork and a respectful, collaborative environment
A comprehensive, people first benefits package includes:
  • 8 Paid Holidays • PTO • Vacation • Paid Birthday Off
  • Work-life balance focus
  • $500 Employee Referral Bonus
  • Mentorship & Internship Programs
  • Paid Training & Certification Reimbursements
  • 401(k) with Employer Match (Fidelity)
  • Medical / Dental / Vision Options
  • Life & AD&D Coverage
  • Supplemental Life Insurance
  • Short-Term & Long-Term Disability Options
  • 24/7 Access to Teladoc
  • Free & Confidential Employee Assistance Program

Cumberland International Trucks is an equal opportunity employer committed to a safe, inclusive workplace. Employment decisions are based on qualifications, merit, and business need.

  • Ready to make an impact? Apply today.*
#J-18808-Ljbffr

Apply