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Service Manager Jobs in Rincon, PR (NOW HIRING)

Acima

Acima Assistant Store Manager

Mayaguez, PR · On-site

... services, enriching the lives of our customers one lease at a time. The Role The Assistant Manager ... reports to the Store Manager and is responsible for assisting the Store Manager in account ...

Claire's

Part-Time Manager Mayaguez Mall

Mayaguez, PR · On-site

$12/hr

Showcase Claire's products and services. Stay plugged into the latest fashion and social media ... From managing inventory and handling cash transactions to visual merchandising and coordinating ...

Journeys

Store Manager Puerto Rico

Mayaguez, PR · On-site

Provide a fun, full service experience to all customers * Resolve customer issues effectively ... Prior retail management experience preferred * 1-2 years retail sales experience * Excellent ...

Journeys

Store Manager Puerto Rico

Mayaguez, PR

Provide a fun, full service experience to all customers * Resolve customer issues effectively ... Prior retail management experience preferred * 1-2 years retail sales experience * Excellent ...

Journeys

Store Manager Puerto Rico

Aguadilla, PR · On-site

Provide a fun, full service experience to all customers * Resolve customer issues effectively ... Prior retail management experience preferred * 1-2 years retail sales experience * Excellent ...

Journeys

Store Manager Puerto Rico

Isabela, PR · On-site

Provide a fun, full service experience to all customers * Resolve customer issues effectively ... Prior retail management experience preferred * 1-2 years retail sales experience * Excellent ...

Journeys

Store Manager Puerto Rico

Mayaguez, PR · On-site

Provide a fun, full service experience to all customers * Resolve customer issues effectively ... Prior retail management experience preferred * 1-2 years retail sales experience * Excellent ...

Journeys

Store Manager Puerto Rico

Mayaguez, PR

Provide a fun, full service experience to all customers * Resolve customer issues effectively ... Prior retail management experience preferred * 1-2 years retail sales experience * Excellent ...

ABB

Regional Sales Manager

Aguadilla, PR · Remote

$98.70K - $157.92K/yr

Area Sales Manager __ In this role, you will have the opportunity to bring new business ... systems, services, and packages provided by the company. * Supporting the Sales organization ...

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$32K

$67.9K

$115K

How much do service manager jobs pay per year?

As of Jun 4, 2026, the average yearly pay for service manager in Rincon, PR is $67,889.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,500.00 and $78,100.00 per year, depending on experience, location, and employer.

What Is a Service Manager?

Service manager is a broad title given to positions throughout a wide variety of industries. As it is an umbrella term, responsibilities vary significantly from job to job. However, in all service manager positions, your duties revolve around ensuring that the services your company offers are running smoothly. This means coordinating with a team of service workers to ensure that their work meets the standards set by the company and the industry. In industries like healthcare, this may require more than basic customer service, as your team must also meet government regulations. Management positions may require overtime, especially in shift work industries, as you are responsible for the performance of the entire department, not just a particular shift. Necessary skills and qualifications vary by job. However, all service managers must be organized, able to delegate when needed, and have excellent communication skills.

What are the key skills and qualifications needed to thrive as a Service Manager, and why are they important?

To thrive as a Service Manager, you need strong leadership, customer service expertise, and experience in operations management, typically supported by a relevant bachelor's degree or equivalent experience. Familiarity with CRM systems, service management software, and process improvement methodologies like Six Sigma is often required. Outstanding communication, problem-solving, and team-building skills help you effectively lead teams and resolve client issues. These skills and qualities are crucial for ensuring customer satisfaction, efficient service delivery, and achieving operational goals.

How does a Service Manager typically collaborate with other departments to improve customer satisfaction?

Service Managers work closely with departments such as sales, operations, and technical support to ensure a seamless customer experience. They often coordinate with sales teams to understand customer expectations, communicate with technical staff to resolve complex service issues, and provide feedback to product teams for service improvements. Regular interdepartmental meetings and transparent communication are key to identifying and addressing customer pain points, ultimately enhancing overall satisfaction.

What does a Service Manager do?

A Service Manager oversees the delivery of customer service within an organization, ensuring that client needs are met efficiently and effectively. They manage service teams, coordinate maintenance or repair schedules, handle customer inquiries or complaints, and work to improve overall service quality. Service Managers also analyze service processes, implement improvements, and ensure compliance with company policies and standards. Their goal is to enhance customer satisfaction and support the business’s operational goals.

What is the difference between Service Manager vs Customer Service Supervisor?

AspectService ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor's degree in business, management, or related field; certifications like Certified Service Manager (CSM) are commonOften requires a high school diploma or associate degree; some roles prefer customer service certifications
Work EnvironmentOversees service departments, manages teams, and interacts with clients in service centers or corporate officesSupervises customer service representatives, handles escalations, and ensures customer satisfaction in call centers or retail settings
Employer & Industry UsageUsed across industries like automotive, IT, hospitality, and facilities managementCommon in retail, telecommunications, and hospitality sectors

The Service Manager focuses on managing entire service operations, team leadership, and strategic planning, while the Customer Service Supervisor primarily oversees customer interactions and team performance. Both roles require strong communication skills, but the Service Manager typically has broader responsibilities and higher qualifications.

More about Service Manager jobs
What cities near Rincon, PR are hiring for Service Manager jobs? Cities near Rincon, PR with the most Service Manager job openings:
Service Manager jobs near you
Warehouse Operations Manager

Warehouse Operations Manager

Becton, Dickinson and Company

Anasco, PR • On-site

Full-time

Posted 12 days ago

BD rating

7.3

Company rating: 7.3 out of 10

Based on 135 frontline employees who took The Breakroom Quiz

250th of 416 rated machine equipment manufacturers

Job description

We are the people who give possibilities purpose
BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it's no small feat. It takes the imagination and passion of all of us-from design and engineering to the manufacturing and marketing of our billions of MedTech products per year-to look at the impossible and find transformative solutions that turn dreams into possibilities.
Job Description
The Manager, Warehouse Operations at BD is responsible for leading and optimizing all warehouse and distribution activities within a highly regulated environment. This role oversees both manual and automated processes required for the receiving, storage, handling, and distribution of products. Responsibilities span inbound and outbound logistics, inventory control, material flow, and compliance with regulatory, quality, and safety standards.
The Manager, Warehouse Operations ensures the efficient flow of materials from vendor receipt through customer shipment, while driving continuous improvement, operational excellence, and a strong safety culture to meet or exceed service, cost, and compliance objectives.
Job Responsibilities:
  • Lead, coach, and develop a team of warehouse personnel, including hiring, onboarding, performance management, and succession planning.
  • Develop, implement, and sustain warehouse policies, procedures, and work instructions in compliance with corporate standards, regulatory requirements, and safety protocols.
  • Oversee all inbound and outbound warehouse operations, including receiving, put-away, picking, packing, shipping, staging, storage, transportation, and inventory control.
  • Optimize warehouse layout, material flow, and space utilization to improve productivity, capacity, and throughput.
  • Implement and maintain effective inventory management practices, including cycle counting and physical inventories, to ensure high inventory accuracy.
  • Leverage operational data, KPIs, and root cause analysis to identify gaps, drive corrective actions, and improve performance.
  • Partner cross-functionally with Production, Planning, Quality, and other stakeholders to ensure seamless material flow and alignment with customer demand.
  • Manage warehouse equipment and infrastructure (e.g., forklifts, racking systems, material handling equipment), ensuring compliance with preventive maintenance schedules.
  • Promote a safe and compliant work environment by enforcing safety standards, conducting audits, and providing regular safety training.
  • Prepare, manage, and control the warehouse operating budget, optimizing labor and resource utilization.
  • Lead and actively participate in continuous improvement initiatives, including Lean, Kaizen, and Shingijutsu methodologies.
  • Investigate and resolve operational issues, inventory discrepancies, and customer or internal complaints related to warehouse activities.
  • Maintain accurate documentation and records in accordance with internal policies, GMP, and regulatory requirements.

Job Qualifications:
  • Bachelor's degree in Supply Chain Management, Logistics, Business Administration, Industrial Engineering, or a related field.
  • Minimum of 5-7 years of progressive experience in warehouse or distribution operations management, preferably within a regulated industry (e.g., medical device or pharmaceutical).
  • Fully bilingual (English and Spanish).
  • Min 2 years of demonstrated leadership experience with the ability to motivate, engage, and develop diverse teams.
  • Strong working knowledge of Warehouse Management Systems (WMS) and ERP platforms; SAP experience strongly preferred.
  • Solid understanding of inventory control principles, best practices, and cycle count methodologies.
  • Proven experience implementing and sustaining continuous improvement methodologies (Lean, Six Sigma).
  • Working knowledge of GMP and regulatory requirements applicable to warehouse operations.
  • Strong analytical, problem-solving, and decision-making skills.
  • Excellent written and verbal communication skills with the ability to influence across functions.
  • Proficient in Microsoft Office Suite (Excel, Word, PowerPoint).
  • Ability to thrive in a fast-paced, dynamic environment while managing multiple priorities effectively.

Why Join Us?
To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of healthcare. At BD, you'll discover a culture in which you can learn, grow and thrive.
We believe that when people connect in person, we learn faster, collaborate more deeply, and build a stronger culture. Join us and enjoy a culture where face-to-face collaboration supports your learning, your progress, and your success.
To learn more about BD visit https://bd.com/careers.
Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics.
Required Skills
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Primary Work Location
USA PR - Anasco
Additional Locations
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About BD

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BD is one of the largest global medical technology companies in the world and is advancing the world of health by improving medical discovery, diagnostics and the delivery of care. We have over 65,000 employees and a presence in virtually every country around the world to address some of the most challenging global health issues.

Industry

Medical equipment and supplies manufacturing and manufacturing

Company size

10,000+ Employees

Headquarters location

Franklin Lakes, NJ, US

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