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Service Manager Jobs in Rincon, PR (NOW HIRING)

Infosys

Senior Process Associate

Aguadilla, PR · On-site

This position reports to the Customer Service Supervisor under the direction of the Customer Service Manager. Responsibilities: * Answers incoming calls from queue in a professional and courteous ...

Global Partners

Food Service Associate

San German, PR · On-site

$14.42 - $17.42/hr

Other duties assigned by Store Manager. Additional * Applicants must be at least 16 years old ... of service. What to Expect From the Hiring Process We value passion and potential. Please apply if ...

Walgreens

Customer Service Associate - Temporary

San German, PR · On-site

$14.25 - $19.75/hr

Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...

Burlington Stores

Retail Store Management

San German, PR · On-site

$21.50 - $28.65/hr

As a Store Manager, you'll be responsible for successfully managing all store operations tasks to ... You will lead your team by example, demonstrating how to deliver excellent customer service with a ...

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Service Manager information

See Rincon, PR salary details

$32K

$67.9K

$115K

How much do service manager jobs pay per year?

As of Sep 7, 2026, the average yearly pay for service manager in Rincon, PR is $67,889.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,500.00 and $78,100.00 per year, depending on experience, location, and employer.

What is a service manager?

Service manager is a broad title given to positions throughout a wide variety of industries. As it is an umbrella term, responsibilities vary significantly from job to job. However, in all service manager positions, your duties revolve around ensuring that the services your company offers are running smoothly. This means coordinating with a team of service workers to ensure that their work meets the standards set by the company and the industry. In industries like healthcare, this may require more than basic customer service, as your team must also meet government regulations. Management positions may require overtime, especially in shift work industries, as you are responsible for the performance of the entire department, not just a particular shift. Necessary skills and qualifications vary by job. However, all service managers must be organized, able to delegate when needed, and have excellent communication skills.

What does a service manager do?

A Service Manager oversees the delivery of customer service within an organization, ensuring that client needs are met efficiently and effectively. They manage service teams, coordinate maintenance or repair schedules, handle customer inquiries or complaints, and work to improve overall service quality. Service Managers also analyze service processes, implement improvements, and ensure compliance with company policies and standards. Their goal is to enhance customer satisfaction and support the business’s operational goals.

What are the key skills and qualifications needed to thrive as a service manager, and why are they important?

To thrive as a Service Manager, you need strong leadership, customer service expertise, and experience in operations management, typically supported by a relevant bachelor's degree or equivalent experience. Familiarity with CRM systems, service management software, and process improvement methodologies like Six Sigma is often required. Outstanding communication, problem-solving, and team-building skills help you effectively lead teams and resolve client issues. These skills and qualities are crucial for ensuring customer satisfaction, efficient service delivery, and achieving operational goals.

How does a service manager typically collaborate with other departments to improve customer satisfaction?

Service Managers work closely with departments such as sales, operations, and technical support to ensure a seamless customer experience. They often coordinate with sales teams to understand customer expectations, communicate with technical staff to resolve complex service issues, and provide feedback to product teams for service improvements. Regular interdepartmental meetings and transparent communication are key to identifying and addressing customer pain points, ultimately enhancing overall satisfaction.

What is the difference between Service Manager vs Customer Service Supervisor?

AspectService ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor's degree in business, management, or related field; certifications like Certified Service Manager (CSM) are commonOften requires a high school diploma or associate degree; some roles prefer customer service certifications
Work EnvironmentOversees service departments, manages teams, and interacts with clients in service centers or corporate officesSupervises customer service representatives, handles escalations, and ensures customer satisfaction in call centers or retail settings
Employer & Industry UsageUsed across industries like automotive, IT, hospitality, and facilities managementCommon in retail, telecommunications, and hospitality sectors

The Service Manager focuses on managing entire service operations, team leadership, and strategic planning, while the Customer Service Supervisor primarily oversees customer interactions and team performance. Both roles require strong communication skills, but the Service Manager typically has broader responsibilities and higher qualifications.

Is a service manager a stressful job?

A service manager role can be stressful due to responsibilities such as overseeing customer satisfaction, managing staff, and meeting performance targets. The job often requires strong organizational skills, problem-solving, and the ability to handle high-pressure situations, especially in fast-paced environments.
More about Service Manager jobs

What cities near Rincon, PR are hiring for Service Manager jobs?

Cities near Rincon, PR with the most Service Manager job openings:

Service Manager jobs near you

Assistant Sales Manager

Service Corporation International

Mayaguez, PR • On-site

$40K - $70K/yr

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 19 days ago

Service Corporation International rating

6.4

Company rating: 6.4 out of 10

Based on 97 frontline employees who took The Breakroom Quiz

5th of 9 rated funeral services

Job description

Our associates celebrate lives. We celebrate our associates.
Responsible for achieving annual pre-need sales volume and margin goals of sales team as well as individual sales production. Observe sales representatives during sales meetings and provide timely constructive feedback to motivate pre-need revenue growth. Tracks and trends sales, addresses gaps, takes initiate to dismiss underperforming sales staff.
JOB RESPONSIBILITIES
Revenue Generating 60%
  • Qualifies sales leads by asking probing questions and providing information; schedules sales appointments.
  • Applying sales skills presents pre-need services and products to consumers and influences the importance of pre-need. Completes electronic sales contract and closes the sales.
  • Generates sales leads by presenting pre-need presentations or information at community or non-profit events and consumer homes.

Administrative 20%
  • Ensures contracts and paperwork are accurately and thoroughly completed by Sales Representative in a timely manner.
  • Builds positive business relationships within the community, non-profit, and civic organizations in order to build Brand presence.
  • Developing and achieving AOR and individual sales goals
  • Learning how to apply market demographics, share, and growth/decline rates to develop annual sales goals for sales team.
  • Responsible for developing an annual financial budget, monitoring and approving expenses, and achieving financial budget in both revenue and expense.
  • Approves time cards prior to deadline, initiates personnel change transactions.
  • Additional responsibilities as requested or assigned

People Development 20%
  • Coach revenue generators on techniques, technology, and influential personal style. Provide timely constructive feedback; may recommend re-training. Facilitates answers to sales and commissions questions.
  • Develop a strong, trusting, and reliable team. Understand team members career aspirations and provide assignments to develop skills and/or close gaps. Constructively address issues and provide tangible and appropriate feedback. Apply a proactive and collaborative management style in order to increase employee engagement and minimize turnover. Monitor training requirements ensuring staff is current.
  • Responsible for screening candidates (internal and external) and hiring or promoting a skilled and effective staff. Collaborates with Field Management on Associate Performance, pay increases, special pays, and career advancements.
  • Discipline staff as necessary. Writes development plans to close behavior or skill gaps. Collaborates with Human Resources throughout discipline, development, and termination processes. Initiates discussions to terminate underperforming staff. Recommends and discusses terminations with Leadership.

MINIMUM Requirements
Education:
  • High School diploma or equivalent required
  • Advanced education strongly preferred for continued career advancement

Licenses:
  • Valid and current driver's license with an acceptable driving record is required

Experience:
  • Sales Management experience of 1-2 years required
  • Prior revenue generating sales experience with a demonstrable record of exceeding annual sales goals required
  • Experience with in-home sales a plus
  • Experience giving presentations to consumer audiences or public speaking ability required
  • Experience in the Funeral Services Industry strongly desired
  • Experience with Customer Relationship Management (CRM) systems is desired

Knowledge, Skills & Abilities:
  • Administrative skills necessary to manage work force, administrative transactions, and planning / forecasting responsibilities
  • Ability to present products and service information with compassion and influence to consumers one-on-one or in a group/public setting.
  • Computer literate and proficient with MS Office, Word, Excel, and Power Point
  • Ability to use computerized databases for sales presentations and electronic contracts

Work conditions
  • Environment - Work is primarily indoors; professional attire required when in contact with potential customers and families
  • Postures - Frequent continuous period of time sitting or standing up to 6 hours per day; frequently climbing stairs to access buildings
  • Physical Demands - Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage
  • Hours - May work beyond standard hours or schedule as business needs arise
  • Travel - frequent amount of local and/or multiple location travel required

Compensation:
$40K to $70K+ targeted compensation (with higher earnings potential based on exceptional performance)
Benefits:
Medical*Dental*Vision*Flexible Spending Accounts (health care and dependent care)*Health Savings Account with Company Contribution*Sick Leave*Short-Term Disability*Long-Term Disability*Life Insurance*Voluntary Accidental Death or Dismemberment Insurance*Dependent Life Insurance*SCI 401(k) Retirement Savings Plan with Company match*Employee Assistance Program
As part of your pre-employment background check, your criminal conviction history will be verified, given that this role requires the following material job duties: Working around and/or handling deceased individuals and working around families and colleagues. Convictions creating a direct, adverse, and negative relationship with the identified job duties may result in the withdrawal of a conditional job offer.
#SCI
Postal Code: 00680
Category (Portal Searching): Sales
Job Location: US-PR - Mayaguez

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