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Service Manager Jobs in Reading, PA (NOW HIRING)

Matthey

Regional Customer Service Manager

Pottstown, PA · Hybrid

Regional Customer Service Manager Location: Devon, PA / Smithfield, PA / Queretaro, Mexico At Johnson Matthey, your work will matter. As a Regional Customer Service Manager,you'lljoin a world leader ...

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Service Manager information

See Reading, PA salary details

$31.7K

$67.2K

$113.8K

How much do service manager jobs pay per year?

As of Sep 7, 2026, the average yearly pay for service manager in Reading, PA is $67,196.00, according to ZipRecruiter salary data. Most workers in this role earn between $49,900.00 and $77,300.00 per year, depending on experience, location, and employer.

What is a service manager?

Service manager is a broad title given to positions throughout a wide variety of industries. As it is an umbrella term, responsibilities vary significantly from job to job. However, in all service manager positions, your duties revolve around ensuring that the services your company offers are running smoothly. This means coordinating with a team of service workers to ensure that their work meets the standards set by the company and the industry. In industries like healthcare, this may require more than basic customer service, as your team must also meet government regulations. Management positions may require overtime, especially in shift work industries, as you are responsible for the performance of the entire department, not just a particular shift. Necessary skills and qualifications vary by job. However, all service managers must be organized, able to delegate when needed, and have excellent communication skills.

What does a service manager do?

A Service Manager oversees the delivery of customer service within an organization, ensuring that client needs are met efficiently and effectively. They manage service teams, coordinate maintenance or repair schedules, handle customer inquiries or complaints, and work to improve overall service quality. Service Managers also analyze service processes, implement improvements, and ensure compliance with company policies and standards. Their goal is to enhance customer satisfaction and support the business’s operational goals.

What are the key skills and qualifications needed to thrive as a service manager, and why are they important?

To thrive as a Service Manager, you need strong leadership, customer service expertise, and experience in operations management, typically supported by a relevant bachelor's degree or equivalent experience. Familiarity with CRM systems, service management software, and process improvement methodologies like Six Sigma is often required. Outstanding communication, problem-solving, and team-building skills help you effectively lead teams and resolve client issues. These skills and qualities are crucial for ensuring customer satisfaction, efficient service delivery, and achieving operational goals.

How does a service manager typically collaborate with other departments to improve customer satisfaction?

Service Managers work closely with departments such as sales, operations, and technical support to ensure a seamless customer experience. They often coordinate with sales teams to understand customer expectations, communicate with technical staff to resolve complex service issues, and provide feedback to product teams for service improvements. Regular interdepartmental meetings and transparent communication are key to identifying and addressing customer pain points, ultimately enhancing overall satisfaction.

What is the difference between Service Manager vs Customer Service Supervisor?

AspectService ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor's degree in business, management, or related field; certifications like Certified Service Manager (CSM) are commonOften requires a high school diploma or associate degree; some roles prefer customer service certifications
Work EnvironmentOversees service departments, manages teams, and interacts with clients in service centers or corporate officesSupervises customer service representatives, handles escalations, and ensures customer satisfaction in call centers or retail settings
Employer & Industry UsageUsed across industries like automotive, IT, hospitality, and facilities managementCommon in retail, telecommunications, and hospitality sectors

The Service Manager focuses on managing entire service operations, team leadership, and strategic planning, while the Customer Service Supervisor primarily oversees customer interactions and team performance. Both roles require strong communication skills, but the Service Manager typically has broader responsibilities and higher qualifications.

Is a service manager a stressful job?

A service manager role can be stressful due to responsibilities such as overseeing customer satisfaction, managing staff, and meeting performance targets. The job often requires strong organizational skills, problem-solving, and the ability to handle high-pressure situations, especially in fast-paced environments.
More about Service Manager jobs

What are the most commonly searched types of Service jobs in Reading, PA?

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For Service Manager jobs in Reading, PA, the most frequently searched job titles are:

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What cities near Reading, PA are hiring for Service Manager jobs?

Cities near Reading, PA with the most Service Manager job openings:

Service Manager jobs near you
Infographic showing various Service Manager job openings in Reading, PA as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 18% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $67,196 per year, or $32.3 per hour.

Technical Service Manager

ALWINE SECURITY LLC

Brownstown, PA • On-site

$72K - $93K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted yesterday

Job description

Benefits:
  • Competitive salary
  • Health insurance
  • Paid time off

About the Role:
ALWINE SECURITY is a locally owned, fast-growing security installation company specializing in alarm systems, CCTV, access control, and related security solutions. We’re looking for a driven Field Service Manager to lead our service team and help us continue delivering exceptional results to our customers.
Responsibilities:
  • Manage and supervise technical service technicians, scheduling, and field operations
  • Oversee installation, maintenance, and repair of security systems including alarms, cameras, and access control
  • Serve as the primary point of escalation for complex technical service issues
  • Ensure timely and high-quality completion of service calls and work orders

Requirements:
  • 3+ years of experience in security systems installation, service, or a related technical field
  • Prior supervisory or management experience leading technical teams
  • Hands-on knowledge of alarm systems, CCTV, access control, and low-voltage wiring
  • Strong troubleshooting and problem-solving skills in a field service environment
  • Excellent communication and customer-facing skills
  • Valid driver's license and clean driving record required
  • Relevant industry certifications (ESA, NICET, or similar) a plus
  • Highly organized, self-motivated, and able to manage multiple priorities

Benefits:        
  • Health insurance
  • Dental insurance
  • Vision insurance
  • 401(k) matching
  • Opportunities for growth in a locally owned, fast-growing company
About Us:
ALWINE SECURITY LLC is a trusted provider of security solutions serving the Brownstown, PA area and surrounding communities. We are committed to protecting what matters most to our clients through reliable technology and exceptional service. Our team takes pride in a culture built on integrity, craftsmanship, and a genuine passion for keeping people safe.