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Service Manager Jobs in State College, PA (NOW HIRING)

M&K Truck Centers

Service Manager

Altoona, PA · On-site

$75K - $90K/yr

The Service Manager runs an efficient and profitable service department through productive staffing, customer retention, cost controls, achievement of objectives, and maintenance of all service ...

Milk Barn LLC

Service Technician

Huntingdon, PA · On-site

$60K - $90K/yr

Communicate internally with the service manager and service team to keep them updated on project status, workflow, etc. * Help install both new and used milking equipment on dairy farms * Perform day ...

Vista Host Inc.

Guest Service Representative

Altoona, PA · On-site

$12.75/hr

Guest Service Manager / Assistant General Manager / General Manager ABOUT HAMPTON INN ALTOONA The Hampton Inn Altoona, managed by Vista Host Management & Development Company, offering easy access to ...

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Service Manager information

See State College, PA salary details

$32.2K

$68.2K

$115.6K

How much do service manager jobs pay per year?

As of Sep 2, 2026, the average yearly pay for service manager in State College, PA is $68,249.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,700.00 and $78,500.00 per year, depending on experience, location, and employer.

What is a service manager?

Service manager is a broad title given to positions throughout a wide variety of industries. As it is an umbrella term, responsibilities vary significantly from job to job. However, in all service manager positions, your duties revolve around ensuring that the services your company offers are running smoothly. This means coordinating with a team of service workers to ensure that their work meets the standards set by the company and the industry. In industries like healthcare, this may require more than basic customer service, as your team must also meet government regulations. Management positions may require overtime, especially in shift work industries, as you are responsible for the performance of the entire department, not just a particular shift. Necessary skills and qualifications vary by job. However, all service managers must be organized, able to delegate when needed, and have excellent communication skills.

What does a service manager do?

A Service Manager oversees the delivery of customer service within an organization, ensuring that client needs are met efficiently and effectively. They manage service teams, coordinate maintenance or repair schedules, handle customer inquiries or complaints, and work to improve overall service quality. Service Managers also analyze service processes, implement improvements, and ensure compliance with company policies and standards. Their goal is to enhance customer satisfaction and support the business’s operational goals.

What are the key skills and qualifications needed to thrive as a service manager, and why are they important?

To thrive as a Service Manager, you need strong leadership, customer service expertise, and experience in operations management, typically supported by a relevant bachelor's degree or equivalent experience. Familiarity with CRM systems, service management software, and process improvement methodologies like Six Sigma is often required. Outstanding communication, problem-solving, and team-building skills help you effectively lead teams and resolve client issues. These skills and qualities are crucial for ensuring customer satisfaction, efficient service delivery, and achieving operational goals.

How does a service manager typically collaborate with other departments to improve customer satisfaction?

Service Managers work closely with departments such as sales, operations, and technical support to ensure a seamless customer experience. They often coordinate with sales teams to understand customer expectations, communicate with technical staff to resolve complex service issues, and provide feedback to product teams for service improvements. Regular interdepartmental meetings and transparent communication are key to identifying and addressing customer pain points, ultimately enhancing overall satisfaction.

What is the difference between Service Manager vs Customer Service Supervisor?

AspectService ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor's degree in business, management, or related field; certifications like Certified Service Manager (CSM) are commonOften requires a high school diploma or associate degree; some roles prefer customer service certifications
Work EnvironmentOversees service departments, manages teams, and interacts with clients in service centers or corporate officesSupervises customer service representatives, handles escalations, and ensures customer satisfaction in call centers or retail settings
Employer & Industry UsageUsed across industries like automotive, IT, hospitality, and facilities managementCommon in retail, telecommunications, and hospitality sectors

The Service Manager focuses on managing entire service operations, team leadership, and strategic planning, while the Customer Service Supervisor primarily oversees customer interactions and team performance. Both roles require strong communication skills, but the Service Manager typically has broader responsibilities and higher qualifications.

Is a service manager a stressful job?

A service manager role can be stressful due to responsibilities such as overseeing customer satisfaction, managing staff, and meeting performance targets. The job often requires strong organizational skills, problem-solving, and the ability to handle high-pressure situations, especially in fast-paced environments.
More about Service Manager jobs

What are the most commonly searched types of Service jobs in State College, PA?

The most popular types of Service jobs in State College, PA are:

What are popular job titles related to Service Manager jobs in State College, PA?

For Service Manager jobs in State College, PA, the most frequently searched job titles are:

What job categories do people searching Service Manager jobs in State College, PA look for?

The top searched job categories for Service Manager jobs in State College, PA are:

What cities near State College, PA are hiring for Service Manager jobs?

Cities near State College, PA with the most Service Manager job openings:

Service Manager jobs near you
Infographic showing various Service Manager job openings in State College, PA as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $68,249 per year, or $32.8 per hour.

Service Manager

M&K Truck Centers

Altoona, PA • On-site

$75K - $90K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 29 days ago

M&K Truck Centers rating

8.2

Company rating: 8.2 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

22nd of 156 rated car dealerships

Job description

We are currently seeking a Service Manager to coordinate and oversee the daily activities for the Service Department. The Service Manager runs an efficient and profitable service department through productive staffing, customer retention, cost controls, achievement of objectives, and maintenance of all service records.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential Functions

  • Forecasts goals and objectives for the department and strives to meet them. 

  • Hires, trains, motivates, counsels, and monitors the performance of all service department staff. 

  • Prepares and administers an annual operating budget for the service department. 

  • Creates and uses specific plans and programs designed to meet sales revenues and net profit goals, as established in the yearly business plan. 

  • Works with the COO and Director of Service to accomplish assigned goals. 

  • Monitors and controls the performance of the department using appropriate reports, tracking systems, and surveys. 

  • Reviews and analyzes technician’s performance results and provides leadership and guidance when applicable. 

  • Analyzes and provides leadership in the area of market potential and penetration for all Service Department capabilities. 

  • Coordinates and maintains a working relationship with all other department heads 

  • Facilitates and/or conducts technical training and sends employees to appropriate training schools as needed. 

  • Establishes and maintains good working relationships with customers to encourage repeat and referral business. 

  • Handles customer complaints immediately and according to the dealership’s guidelines. 

  • Establishes and maintains 24 hour follow-up with all customers to confirm satisfaction with the service experience.

Education

  • Bachelor’s Degree (BA) in Business Management preferred. 

  • Five years of related experience and/or training required. 

  • Strong interpersonal skills are necessary. 

  • Experience with heavy duty dealerships preferred.

CERTIFICATES, LICENSES, REGISTRATION

  • CDL preferred; must meet company insurability standards.

What We Offer:

  • Competitive salary and benefits package, including an ESOP program.

  • Opportunities for professional development and growth.

  • A supportive and dynamic work environment.

Comprehensive Benefits: Medical, Dental, and Vision insurance, 401(k), ESOP program, paid holidays, and vacation.

What M&K Truck Centers employees say

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Benefits

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