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Service Manager Jobs in Erie, PA (NOW HIRING)

Rabe Environmental Systems

Service Manager

Erie, PA · On-site

The Service Manager leads staff members who install, repair, and maintain heating and air conditioning systems in commercial buildings. This manager routinely works directly with service and install ...

Texas Roadhouse

Service Manager

Erie, PA · On-site

$5.2K/mo

As a Service Manager your responsibilities would include: * Driving sales, steps of service, and guest satisfaction * In conjunction with all management, enforcing compliance with all employment ...

PremiStar

Service Manager

Erie, PA · On-site

The Service Manager leads staff members who install, repair, and maintain heating and air conditioning systems in commercial buildings. This manager routinely works directly with service and install ...

Texas Roadhouse

Service Manager

Erie, PA · On-site

$5.2K/mo

As a Service Manager your responsibilities would include: * Driving sales, steps of service, and guest satisfaction * In conjunction with all management, enforcing compliance with all employment ...

Barbeque Integrated Inc

Service Manager

Erie, PA · On-site

$55K - $65K/yr

... Management Experience (Experience must be in a full-service restaurant with a full bar) Computer knowledge (Excel, Windows, POS, etc.) High school diploma or equivalent required ServSafe ...

Smokey Bones

Service Manager

Erie, PA · On-site

... Management Experience (Experience must be in a full-service restaurant with a full bar) Computer knowledge (Excel, Windows, POS, etc.) High school diploma or equivalent required ServSafe ...

Walmart

Auto Care Center Service Manager

Erie, PA · On-site

$21 - $34/hr

... services offered at Walmart. The Auto Care Center is a rewarding place to work with opportunities for advanced associate training, business development, and application of technology. Benefits ...

New

Erie Food Co-op

Cafe Shift Lead

Erie, PA · On-site

$16.50/hr

To assist the Food Service Manager (or Assistant Manager when applicable) with the coordination of department operations to help meet department goals. Skills and Abilities * Lead and motivate staff.

Erie Food Co-op

Cafe Shift Lead

Erie, PA

$16.50 - $21.45/hr

To assist the Food Service Manager (or Assistant Manager when applicable) with the coordination of department operations to help meet department goals. Skills and Abilities * Lead and motivate staff.

Erie Food Co-op

Cafe Shift Lead

Erie, PA · On-site

$16.50 - $21.45/hr

To assist the Food Service Manager (or Assistant Manager when applicable) with the coordination of department operations to help meet department goals. Skills and Abilities * Lead and motivate staff.

ADMAR PA LLC

Branch Manager

Erie, PA · On-site

Ensure the customer needs are being met and they are satisfied with Admar services. * Manage-by-Walk-Around; conduct daily audits in all departments to insure employees understand the Admar ...

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Service Manager information

See Erie, PA salary details

$32K

$67.8K

$114.8K

How much do service manager jobs pay per year?

As of Aug 12, 2026, the average yearly pay for service manager in Erie, PA is $67,790.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,400.00 and $78,000.00 per year, depending on experience, location, and employer.

What is a service manager?

Service manager is a broad title given to positions throughout a wide variety of industries. As it is an umbrella term, responsibilities vary significantly from job to job. However, in all service manager positions, your duties revolve around ensuring that the services your company offers are running smoothly. This means coordinating with a team of service workers to ensure that their work meets the standards set by the company and the industry. In industries like healthcare, this may require more than basic customer service, as your team must also meet government regulations. Management positions may require overtime, especially in shift work industries, as you are responsible for the performance of the entire department, not just a particular shift. Necessary skills and qualifications vary by job. However, all service managers must be organized, able to delegate when needed, and have excellent communication skills.

Is a service manager a stressful job?

A service manager role can be stressful due to responsibilities such as overseeing customer satisfaction, managing staff, and meeting performance targets. The job often requires strong organizational skills, problem-solving, and the ability to handle high-pressure situations, especially in fast-paced environments.

What is the difference between Service Manager vs Customer Service Supervisor?

AspectService ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor's degree in business, management, or related field; certifications like Certified Service Manager (CSM) are commonOften requires a high school diploma or associate degree; some roles prefer customer service certifications
Work EnvironmentOversees service departments, manages teams, and interacts with clients in service centers or corporate officesSupervises customer service representatives, handles escalations, and ensures customer satisfaction in call centers or retail settings
Employer & Industry UsageUsed across industries like automotive, IT, hospitality, and facilities managementCommon in retail, telecommunications, and hospitality sectors

The Service Manager focuses on managing entire service operations, team leadership, and strategic planning, while the Customer Service Supervisor primarily oversees customer interactions and team performance. Both roles require strong communication skills, but the Service Manager typically has broader responsibilities and higher qualifications.

What does a service manager do?

A Service Manager oversees the delivery of customer service within an organization, ensuring that client needs are met efficiently and effectively. They manage service teams, coordinate maintenance or repair schedules, handle customer inquiries or complaints, and work to improve overall service quality. Service Managers also analyze service processes, implement improvements, and ensure compliance with company policies and standards. Their goal is to enhance customer satisfaction and support the business’s operational goals.

How does a service manager typically collaborate with other departments to improve customer satisfaction?

Service Managers work closely with departments such as sales, operations, and technical support to ensure a seamless customer experience. They often coordinate with sales teams to understand customer expectations, communicate with technical staff to resolve complex service issues, and provide feedback to product teams for service improvements. Regular interdepartmental meetings and transparent communication are key to identifying and addressing customer pain points, ultimately enhancing overall satisfaction.

What are the key skills and qualifications needed to thrive as a service manager, and why are they important?

To thrive as a Service Manager, you need strong leadership, customer service expertise, and experience in operations management, typically supported by a relevant bachelor's degree or equivalent experience. Familiarity with CRM systems, service management software, and process improvement methodologies like Six Sigma is often required. Outstanding communication, problem-solving, and team-building skills help you effectively lead teams and resolve client issues. These skills and qualities are crucial for ensuring customer satisfaction, efficient service delivery, and achieving operational goals.
More about Service Manager jobs
What are the most commonly searched types of Service jobs in Erie, PA? The most popular types of Service jobs in Erie, PA are:
What are popular job titles related to Service Manager jobs in Erie, PA? For Service Manager jobs in Erie, PA, the most frequently searched job titles are:
What job categories do people searching Service Manager jobs in Erie, PA look for? The top searched job categories for Service Manager jobs in Erie, PA are:
What cities near Erie, PA are hiring for Service Manager jobs? Cities near Erie, PA with the most Service Manager job openings:
Service Manager jobs near you
Infographic showing various Service Manager job openings in Erie, PA as of August 2026, with employment types broken down into 75% Full Time, and 25% Contract. Highlights an 100% In-person job distribution, with an average salary of $67,790 per year, or $32.6 per hour.

Service Manager

Rabe Environmental Systems

Erie, PA • On-site

Full-time

Posted 27 days ago

Job description

JOB SUMMARY:
We are seeking an experienced and driven Service Manager to lead and oversee our entire service department. This role is responsible for managing HVAC service technicians, dispatchers, and the inside sales/service estimating team. The ideal candidate will bring over 10 years of HVAC experience, a strong background in service, and a passion for safety, customer satisfaction, and team development.
The Service Manager leads staff members who install, repair, and maintain heating and air conditioning systems in commercial buildings. This manager routinely works directly with service and install technicians, dispatch personnel and other managers to ensure customer satisfaction while meeting departmental goals and objectives.
RESPONSIBILITIES:
  • Oversee the full operations of the HVAC service department, including dispatch, service estimators, and service technicians.

  • Schedule, direct, and provide technical support for HVAC technicians to meet service demands and customer expectations.

  • Assist in recruiting, interviewing, hiring, and training HVAC technicians, dispatchers, and inside service support staff.

  • Supervise and direct HVAC service technicians in equipment repair, start-up, operation, and other service-related duties to ensure customer satisfaction.

  • Review technicians' work to ensure quality meets established standards, techniques, and safety requirements; recommend improvements as needed.

  • Conduct performance appraisals and set improvement goals for HVAC technicians in alignment with company standards.

  • Conduct group and one-on-one meetings with technicians for training, evaluation, and communication; lead or participate in regularly scheduled departmental safety/informational meetings.

  • Communicate regularly with dispatch to ensure personnel are scheduled appropriately based on skill level, efficiency, and training needs.

  • Oversee the accuracy and timeliness of service quotes, work orders, invoices, and time reports.

  • Maintain communication with vendors and factory personnel regarding warranty issues, product recalls, operational problems, and premature equipment failures.

  • Develop and monitor departmental budgets, goals, and objectives to ensure profitability.

  • Ensure required parts are specified and ordered promptly to meet service deadlines.

  • Manage customer contracts and ensure the service team completes PM inspections on schedule.

  • Collaborate with other departmental managers to meet company-wide and departmental goals.

  • Hire, develop, and manage dispatch and inside service sales teams.

  • Keep current with the latest factory OEM training on supported products, coordinate technician training, and maintain training records to ensure proficiency in preventive maintenance, start-up, troubleshooting, and repair.

  • Perform other tasks and responsibilities as required to maintain efficient department operations.

  • Coordinate with other departments to align service operations with overall company goals.

  • Uphold company policies and foster a culture of accountability, professionalism, and continuous improvement.

MINIMUM AND/OR PREFERRED QUALIFICATIONS:
EDUCATION:
  • Minimum of a HS Diploma or equivalent

EXPERIENCE:
  • Minimum 10 years of HVAC industry experience

  • 5+ years in a leadership role managing others

  • Strong background in commercial and industrial HVAC service (not construction or installation).

CERTIFICATES, LICENSES, REGISTRATIONS:
  • Valid HVAC certification and EPA license.

SKILL REQUIREMENTS:
  • Strong leadership, communication, and organizational skills.

  • Proficient in-service software and Microsoft Office Suite.

  • Valid driver's license with a clean driving record.

  • Exhibit an in-depth knowledge and understanding of HVAC and refrigeration systems.

  • Ability to read, interpret, utilize, and train from manuals, schematics, and control circuits related to HVAC and refrigeration systems.

  • Technical aptitude with knowledge of local codes and the ability to use available resources to find effective solutions.

  • Excellent leadership skills to enhance team productivity and uphold high standards of work.

  • Excellent verbal and written communication skills, with strong conflict management abilities.

  • Detail-oriented and highly organized, with the ability to manage multiple tasks and assignments simultaneously.

  • Excellent customer service skills.

  • Strong customer service and sales acumen.

  • Highly organized with the ability to manage multiple priorities.

  • Commitment to safety, quality, and continuous improvement.

  • Ability and willingness to work a non-standard schedule, including nights, weekends, and holidays as required.

  • Possess a strong personal desire for improvement, and the ability to motivate HVAC technicians to be better tomorrow than they are today.

PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
WORK ENVIRONMENT:
This job operates in both an office and a field environment. Must be able to sit and/or stand for extended periods of time.
REASONABLE ACCOMODATION:
Reasonable accommodation will be made to enable individuals with disabilities to perform the essential job functions unless doing so presents an undue hardship on the Company's business operations.
OTHER DUTIES:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Employees understand the above job description and agree to comply with and be subject to its conditions. Employee further agrees this job description does not alter his/her at-will employment status.
Employees understand the Company reserves the right to delegate, remove, expand or change all responsibilities. Employees acknowledge that he/she can fulfill the above duties with or without reasonable accommodation.
Applicants must be currently authorized to work in the United States on a full-time basis. This position is not eligible for employer visa sponsorship.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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