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Service Manager Jobs in Naples, FL (NOW HIRING)

RKW Residential

Resident Services Manager

Naples, FL · On-site

$52 - $78/hr

Promote resident satisfaction and retention by addressing concerns, resolving service issues, and ... Manage resident communications by distributing relevant updates, responding to inquiries, and ...

Rocket Cooling

HVAC Service Technician

Naples, FL · On-site

$72K - $140K/yr

We're expanding into Naples and have brought on a strong Service Manager to lead the location. This is an opportunity to get in early, be part of building a team the right way, and grow with a ...

Rocket Cooling

HVAC Service Technician

Naples, FL · On-site

$72K - $140K/yr

We're expanding into Naples and have brought on a strong Service Manager to lead the location. This is an opportunity to get in early, be part of building a team the right way, and grow with a ...

Rocket Cooling

HVAC Service Technician

Naples, FL · On-site

$72K - $140K/yr

We're expanding into Naples and have brought on a strong Service Manager to lead the location. This is an opportunity to get in early, be part of building a team the right way, and grow with a ...

Gate Golf Club, Inc

Golf Services Manager

Naples, FL · On-site

... service restaurant · The Pavilion bar · The Gimme concessions · The Bays, a 30-bay ... The Golf Services Manager will support the Director of Golf in the launch and daily management of ...

Alsco

District Manager

Naples, FL · On-site

Reports to the Service Manager. A DM may manage a service center and if the service center has more than 7 routes, the DM becomes classified as a Senior DM. Our full-time employees enjoy: * Medical ...

Alsco Inc

District Manager

Naples, FL · On-site

$75 - $110/hr

Reports to the Service Manager. A DM may manage a service center and if the service center has more than 7 routes, the DM becomes classified as a Senior DM. * Life Insurance, Disability Insurance

Alsco Inc

District Manager

Naples, FL · On-site

Reports to the Service Manager. A DM may manage a service center and if the service center has more than 7 routes, the DM becomes classified as a Senior DM. Our full-time employees enjoy: * Medical ...

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Service Manager information

See Naples, FL salary details

$31.1K

$65.9K

$111.6K

How much do service manager jobs pay per year?

As of Sep 3, 2026, the average yearly pay for service manager in Naples, FL is $65,900.00, according to ZipRecruiter salary data. Most workers in this role earn between $49,000.00 and $75,800.00 per year, depending on experience, location, and employer.

What is a service manager?

Service manager is a broad title given to positions throughout a wide variety of industries. As it is an umbrella term, responsibilities vary significantly from job to job. However, in all service manager positions, your duties revolve around ensuring that the services your company offers are running smoothly. This means coordinating with a team of service workers to ensure that their work meets the standards set by the company and the industry. In industries like healthcare, this may require more than basic customer service, as your team must also meet government regulations. Management positions may require overtime, especially in shift work industries, as you are responsible for the performance of the entire department, not just a particular shift. Necessary skills and qualifications vary by job. However, all service managers must be organized, able to delegate when needed, and have excellent communication skills.

What does a service manager do?

A Service Manager oversees the delivery of customer service within an organization, ensuring that client needs are met efficiently and effectively. They manage service teams, coordinate maintenance or repair schedules, handle customer inquiries or complaints, and work to improve overall service quality. Service Managers also analyze service processes, implement improvements, and ensure compliance with company policies and standards. Their goal is to enhance customer satisfaction and support the business’s operational goals.

What are the key skills and qualifications needed to thrive as a service manager, and why are they important?

To thrive as a Service Manager, you need strong leadership, customer service expertise, and experience in operations management, typically supported by a relevant bachelor's degree or equivalent experience. Familiarity with CRM systems, service management software, and process improvement methodologies like Six Sigma is often required. Outstanding communication, problem-solving, and team-building skills help you effectively lead teams and resolve client issues. These skills and qualities are crucial for ensuring customer satisfaction, efficient service delivery, and achieving operational goals.

How does a service manager typically collaborate with other departments to improve customer satisfaction?

Service Managers work closely with departments such as sales, operations, and technical support to ensure a seamless customer experience. They often coordinate with sales teams to understand customer expectations, communicate with technical staff to resolve complex service issues, and provide feedback to product teams for service improvements. Regular interdepartmental meetings and transparent communication are key to identifying and addressing customer pain points, ultimately enhancing overall satisfaction.

What is the difference between Service Manager vs Customer Service Supervisor?

AspectService ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor's degree in business, management, or related field; certifications like Certified Service Manager (CSM) are commonOften requires a high school diploma or associate degree; some roles prefer customer service certifications
Work EnvironmentOversees service departments, manages teams, and interacts with clients in service centers or corporate officesSupervises customer service representatives, handles escalations, and ensures customer satisfaction in call centers or retail settings
Employer & Industry UsageUsed across industries like automotive, IT, hospitality, and facilities managementCommon in retail, telecommunications, and hospitality sectors

The Service Manager focuses on managing entire service operations, team leadership, and strategic planning, while the Customer Service Supervisor primarily oversees customer interactions and team performance. Both roles require strong communication skills, but the Service Manager typically has broader responsibilities and higher qualifications.

Is a service manager a stressful job?

A service manager role can be stressful due to responsibilities such as overseeing customer satisfaction, managing staff, and meeting performance targets. The job often requires strong organizational skills, problem-solving, and the ability to handle high-pressure situations, especially in fast-paced environments.
More about Service Manager jobs

What are the most commonly searched types of Service jobs in Naples, FL?

The most popular types of Service jobs in Naples, FL are:

What job categories do people searching Service Manager jobs in Naples, FL look for?

The top searched job categories for Service Manager jobs in Naples, FL are:

What cities near Naples, FL are hiring for Service Manager jobs?

Cities near Naples, FL with the most Service Manager job openings:

Service Manager jobs near you
Infographic showing various Service Manager job openings in Naples, FL as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $65,900 per year, or $31.7 per hour.

Resident Services Manager

RKW Residential

Naples, FL • On-site

$52 - $78/hr

Other

Re-posted yesterday

Job description

Job DetailsJob Location: Emblem Orange Blossom - Naples, FL 34120Position Type: Full TimeRevised: 3.2026


Summary:

The Resident Services Manager plays a key role in supporting the Property Manager by overseeing all resident-facing services and ensuring resident satisfaction. This position is responsible for addressing day-to-day resident needs, mentoring the onsite team, and managing the move-out process. The Resident Services Manager proactively enhances the resident experience, promotes retention, and ensures operational excellence in alignment with Arqline standards.


Essential Duties and Responsibilities:
Resident Experience & Retention:

  • Promote resident satisfaction and retention by addressing concerns, resolving service issues, and responding promptly to resident requests in compliance with legal and procedural requirements.

  • Manage resident communications by distributing relevant updates, responding to inquiries, and maintaining transparent, effective engagement.


Leasing & Renewal Management:

  • Conduct leasing presentations, highlighting property features, benefits, pricing, and amenities with a strong knowledge of the local market.

  • Ensure timely generation, delivery, and completion of all applicant and move-in documentation in accordance with company policy.

  • Oversee the resident move-out process, including home inspections and assessing applicable charges.

  • Manage the renewal process by following up on renewal letters, finalizing new rates, inspecting homes, addressing resident questions, and ensuring all documents and charges are accurate.


Operations & Systems Management:

  • Ensure property systems (package delivery, security, Funnel, OneSite, access control, etc.) operate efficiently and are utilized in alignment with company policies, supporting property goals for these systems.

  • Maintain data integrity by accurately entering and updating resident and prospect information in the property management system.

  • Support, prepare and track performance reports that measure key metrics such as renewals, resident satisfaction, occupancy, traffic, conversion ratios, and application statuses.

  • Research and troubleshoot data or reporting issues, escalating to appropriate support teams when necessary.


Vendor Relations:

  • Partner with vendors by responding to questions and facilitating coordination as needed.


Financial & Compliance Support:

  • Work closely with the centralized accounting team to execute financial processes including delinquency management, final account statements, and eviction procedures.


Other duties as assigned by the Property Manager or
Preferred Qualifications:
Education:

  • High school diploma or equivalent required; Bachelor's degree in Business Administration or similar field preferred.


Experience:

  • Minimum of 3 years of experience in multifamily property management.

  • Background in sales, marketing, and customer service with the ability to support daily operations and drive property performance.


Skills:

  • Strong communication skills with the ability to prepare reports, maintain accurate records, and effectively resolve resident concerns.

  • Proficiency in property management software (e.g., RealPage, OneSite, Funnel) and Microsoft Office Suite preferred.

  • Excellent organizational and time management skills; ability to work both independently and as part of a team.


Physical Demands:

  • While performing the duties of this job, the employee is regularly required to sit, stand, walk, and use hands to handle or feel.

  • Ability to lift and/or move up to 25 pounds occasionally.

  • Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.


Qualifications
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