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Service Manager Jobs in Markham, ON (NOW HIRING)

Brandt

Service Writer - Peterbilt

Whitby, ON · On-site

This position is responsible for assisting the service manager in maintaining accurate and on-time reports and records relative to the Service Department's operation. Duties & Responsibilities

Xylem

Regional Services Manager - Canada

Aurora, ON

The Regional Services Manager is responsible for ensuring each project is completed on-time, on ... Oversee installation, service, and warranty execution of utility distribution, Smart Grid, and AMI ...

Xylem

Regional Services Manager - Canada

Toronto, ON

The Regional Services Manager is responsible for ensuring each project is completed on-time, on ... Oversee installation, service, and warranty execution of utility distribution, Smart Grid, and AMI ...

Finastra

Service Delivery Manager

Mississauga, ON

The Service Delivery Manager role provides insight to the business on the health of the service provided to our customers and is responsible for the effective oversight of support related activities.

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Service Manager information

See Markham, ON salary details

$23.7K

$57K

$91.4K

How much do service manager jobs pay per year?

As of Aug 20, 2026, the average yearly pay for service manager in Markham, ON is $56,974.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,632.00 and $68,212.00 per year, depending on experience, location, and employer.

What is a service manager?

Service manager is a broad title given to positions throughout a wide variety of industries. As it is an umbrella term, responsibilities vary significantly from job to job. However, in all service manager positions, your duties revolve around ensuring that the services your company offers are running smoothly. This means coordinating with a team of service workers to ensure that their work meets the standards set by the company and the industry. In industries like healthcare, this may require more than basic customer service, as your team must also meet government regulations. Management positions may require overtime, especially in shift work industries, as you are responsible for the performance of the entire department, not just a particular shift. Necessary skills and qualifications vary by job. However, all service managers must be organized, able to delegate when needed, and have excellent communication skills.

What does a service manager do?

A Service Manager oversees the delivery of customer service within an organization, ensuring that client needs are met efficiently and effectively. They manage service teams, coordinate maintenance or repair schedules, handle customer inquiries or complaints, and work to improve overall service quality. Service Managers also analyze service processes, implement improvements, and ensure compliance with company policies and standards. Their goal is to enhance customer satisfaction and support the business’s operational goals.

What are the key skills and qualifications needed to thrive as a service manager, and why are they important?

To thrive as a Service Manager, you need strong leadership, customer service expertise, and experience in operations management, typically supported by a relevant bachelor's degree or equivalent experience. Familiarity with CRM systems, service management software, and process improvement methodologies like Six Sigma is often required. Outstanding communication, problem-solving, and team-building skills help you effectively lead teams and resolve client issues. These skills and qualities are crucial for ensuring customer satisfaction, efficient service delivery, and achieving operational goals.

How does a service manager typically collaborate with other departments to improve customer satisfaction?

Service Managers work closely with departments such as sales, operations, and technical support to ensure a seamless customer experience. They often coordinate with sales teams to understand customer expectations, communicate with technical staff to resolve complex service issues, and provide feedback to product teams for service improvements. Regular interdepartmental meetings and transparent communication are key to identifying and addressing customer pain points, ultimately enhancing overall satisfaction.

What is the difference between Service Manager vs Customer Service Supervisor?

AspectService ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor's degree in business, management, or related field; certifications like Certified Service Manager (CSM) are commonOften requires a high school diploma or associate degree; some roles prefer customer service certifications
Work EnvironmentOversees service departments, manages teams, and interacts with clients in service centers or corporate officesSupervises customer service representatives, handles escalations, and ensures customer satisfaction in call centers or retail settings
Employer & Industry UsageUsed across industries like automotive, IT, hospitality, and facilities managementCommon in retail, telecommunications, and hospitality sectors

The Service Manager focuses on managing entire service operations, team leadership, and strategic planning, while the Customer Service Supervisor primarily oversees customer interactions and team performance. Both roles require strong communication skills, but the Service Manager typically has broader responsibilities and higher qualifications.

Is a service manager a stressful job?

A service manager role can be stressful due to responsibilities such as overseeing customer satisfaction, managing staff, and meeting performance targets. The job often requires strong organizational skills, problem-solving, and the ability to handle high-pressure situations, especially in fast-paced environments.
More about Service Manager jobs

What are the most commonly searched types of Service jobs in Markham, ON?

The most popular types of Service jobs in Markham, ON are:

What job categories do people searching Service Manager jobs in Markham, ON look for?

The top searched job categories for Service Manager jobs in Markham, ON are:

What cities near Markham, ON are hiring for Service Manager jobs?

Cities near Markham, ON with the most Service Manager job openings:

Service Manager jobs near you
Infographic showing various Service Manager job openings in Markham, ON as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $56,974 per year, or $27.4 per hour.

Route Service Manager - Etobicoke - UniFirst Canada

Unifirst

Toronto, ON • On-site

CA$75K/yr

Full-time

Medical, Life, Retirement, PTO

Re-posted 24 days ago

UniFirst rating

6.6

Company rating: 6.6 out of 10

Based on 134 frontline employees who took The Breakroom Quiz

146th of 254 rated facilities management

Job description

Where will a UniFirst Career take you?
As an industry leader in the rental, lease and sale of uniforms and facility services products, UniFirst Corporation has grown to become one of the largest companies in the garment services industry.
UniFirst is recognized on the Forbes “Platinum 400 - Best Big Companies” List. With over 14,000 employee Team Partners and more than 250 facilities throughout the United States, Canada, Mexico and Europe, you are never just a number when you work for UniFirst. What sets us apart from all other companies is that we still function as a family run business. When you work for UniFirst, you’re family!
UniFirst Corporation has a strong history of promoting from within. In fact, most of UniFirst's Senior Managers have come from within the Company. Opportunities are endless for those individuals who possess a strong work ethic, a commitment to quality, and above all else, a passion for delivering quality customer service, both internally and externally.
Our culture is what makes UniFirst an organization that stands out from the rest. Are you interested in loving your job? Find out just how far a career with UniFirst can take you.
ROUTE SERVICE MANAGER leads all functions and operation aspects of the service department and is accountable for attaining targeted growth and operating cost targets. The ideal candidate will demonstrate strong business acumen and leadership abilities. We are looking for an enthusiastic and motivated individual interested in career growth and with desire to succeed. Previous supervisory experience in b2b sales and service will be considered an asset.
Responsibilities:

  • Manage daily activities of the Service Department.

  • Create and lead a diverse team to provide best-in-class customer service through positive leadership, on-going direction, coaching and career development.

  • Hire, train and develop service employees

  • Instill a "Customers for Life” attitude with the service team by maintaining strong customer service standards.

  • Ensure vehicle safety and maintenance of fleet.

  • Create and support business unit annual plans.

  • Oversee proper utilization of the service systems.

  • Promote the UniFirst culture of value and integrity to achieve customer satisfaction, account growth & profitability.

  • Develop solutions for customers while adding value that enables them as a company to meet their own business objectives.

 Qualifications:

  • Prior customer service experience.
  • Ability to solve practical problems and deal with a variety of customer concerns and situations.
  • Ability to remail calm under pressure and probelm solve.
  • Understand priorities and knows how to delegate.
  • Ability to negotiate, train, coach, and lead a team with a positive attitude.
  • Strong computer proficiency (i.e. Microsoft Suite)
  • Excellent verbal and written communication skills
  • Must be age of majority with a valid non-commercial driver's license and safe driving record which meets pre-employment background check (i.e. clear diver's abstract)

Education:

  • College or equivalent experience

UniFirst offers a Fleet of Benefits!

  • Salary starting at $75k/year
  • RRSP with Company Match
  • Profit Sharing
  • Health Insurance
  • Employee Assistance Program
  • Life Insurance
  • Supplemental Life Insurance
  • Long Term Disability
  • Paid Vacation
  • Paid Sick Time
  • Tuition Reimbursement
  • Employee Discount Programs
  • Employee Referral Program

What UniFirst employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

UniFirst logo

About UniFirst

Sourced by ZipRecruiter

The year was 1936 and Aldo Croatti had a vision: to serve the men and women who put in a hard day’s work. He founded a laundry business to clean clothes of factory workers and others in the heavy-soil business. With UniFirst, he created an entirely new concept: uniform rental services. This business concept gained popularity because it delivered on a key customer need: helping businesses work safer and smarter while presenting a better business image. Aldo’s vision spurred the growth of an entire industry. Since then, UniFirst has evolved into a leader in the uniform rental services industry. With headquarters located in Wilmington, MA, UniFirst operates 260-plus facilities throughout North and Central America and Europe. We serve over 300,000 customers and outfit over 2 million workers across a variety of industries—from automotive to transportation and warehousing, construction, and everything in between. We proudly serve nearly half of Fortune 500 companies and their hardworking employees.

Industry

Manufacturing

Company size

10,000+ Employees

Headquarters location

Wilmington, MA, US

Year founded

1936

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