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Service Manager Jobs in Manchester, MI (NOW HIRING)

Aventura

Service Manager

Ann Arbor, MI · On-site

$60K - $70K/yr

Our Service Manager is a highly engaged, floor-driven leader who sets the tone and tempo of each shift, develops our team through real-time coaching, and ensures every guest receives the warm ...

Aventura

Service Manager

Ann Arbor, MI · On-site

$60K - $70K/yr

Our Service Manager is a highly engaged, floor-driven leader who sets the tone and tempo of each shift, develops our team through real-time coaching, and ensures every guest receives the warm ...

Aventura Restaurant

Service Manager

Ann Arbor, MI · On-site

$60K - $70K/yr

Our Service Manager is a highly engaged, floor-driven leader who sets the tone and tempo of each shift, develops our team through real-time coaching, and ensures every guest receives the warm ...

Aventura

Service Manager

Ann Arbor, MI · On-site

$60K - $70K/yr

Our Service Manager is a highly engaged, floor-driven leader who sets the tone and tempo of each shift, develops our team through real-time coaching, and ensures every guest receives the warm ...

The DIXBORO PROJECT

Service Manager

Ann Arbor, MI · On-site

$65K - $75K/yr

POSITION SUMMARY We're looking for a Service Manager who leads from the floor, sets the tone for hospitality, and thrives in a fast-paced, high-volume environment. This role is responsible for ...

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Service Manager information

See Manchester, MI salary details

$30.5K

$64.6K

$109.4K

How much do service manager jobs pay per year?

As of Aug 24, 2026, the average yearly pay for service manager in Manchester, MI is $64,598.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,000.00 and $74,300.00 per year, depending on experience, location, and employer.

What is a service manager?

Service manager is a broad title given to positions throughout a wide variety of industries. As it is an umbrella term, responsibilities vary significantly from job to job. However, in all service manager positions, your duties revolve around ensuring that the services your company offers are running smoothly. This means coordinating with a team of service workers to ensure that their work meets the standards set by the company and the industry. In industries like healthcare, this may require more than basic customer service, as your team must also meet government regulations. Management positions may require overtime, especially in shift work industries, as you are responsible for the performance of the entire department, not just a particular shift. Necessary skills and qualifications vary by job. However, all service managers must be organized, able to delegate when needed, and have excellent communication skills.

What does a service manager do?

A Service Manager oversees the delivery of customer service within an organization, ensuring that client needs are met efficiently and effectively. They manage service teams, coordinate maintenance or repair schedules, handle customer inquiries or complaints, and work to improve overall service quality. Service Managers also analyze service processes, implement improvements, and ensure compliance with company policies and standards. Their goal is to enhance customer satisfaction and support the business’s operational goals.

What are the key skills and qualifications needed to thrive as a service manager, and why are they important?

To thrive as a Service Manager, you need strong leadership, customer service expertise, and experience in operations management, typically supported by a relevant bachelor's degree or equivalent experience. Familiarity with CRM systems, service management software, and process improvement methodologies like Six Sigma is often required. Outstanding communication, problem-solving, and team-building skills help you effectively lead teams and resolve client issues. These skills and qualities are crucial for ensuring customer satisfaction, efficient service delivery, and achieving operational goals.

How does a service manager typically collaborate with other departments to improve customer satisfaction?

Service Managers work closely with departments such as sales, operations, and technical support to ensure a seamless customer experience. They often coordinate with sales teams to understand customer expectations, communicate with technical staff to resolve complex service issues, and provide feedback to product teams for service improvements. Regular interdepartmental meetings and transparent communication are key to identifying and addressing customer pain points, ultimately enhancing overall satisfaction.

What is the difference between Service Manager vs Customer Service Supervisor?

AspectService ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor's degree in business, management, or related field; certifications like Certified Service Manager (CSM) are commonOften requires a high school diploma or associate degree; some roles prefer customer service certifications
Work EnvironmentOversees service departments, manages teams, and interacts with clients in service centers or corporate officesSupervises customer service representatives, handles escalations, and ensures customer satisfaction in call centers or retail settings
Employer & Industry UsageUsed across industries like automotive, IT, hospitality, and facilities managementCommon in retail, telecommunications, and hospitality sectors

The Service Manager focuses on managing entire service operations, team leadership, and strategic planning, while the Customer Service Supervisor primarily oversees customer interactions and team performance. Both roles require strong communication skills, but the Service Manager typically has broader responsibilities and higher qualifications.

Is a service manager a stressful job?

A service manager role can be stressful due to responsibilities such as overseeing customer satisfaction, managing staff, and meeting performance targets. The job often requires strong organizational skills, problem-solving, and the ability to handle high-pressure situations, especially in fast-paced environments.
More about Service Manager jobs

What are popular job titles related to Service Manager jobs in Manchester, MI?

For Service Manager jobs in Manchester, MI, the most frequently searched job titles are:

What cities near Manchester, MI are hiring for Service Manager jobs?

Cities near Manchester, MI with the most Service Manager job openings:

Service Manager jobs near you
Infographic showing various Service Manager job openings in Manchester, MI as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 22% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $64,598 per year, or $31.1 per hour.

Service Manager

Ann Arbor, MI • On-site

Aventura
See more jobs at Aventuraexternal

$60K - $70K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 14 days ago

Job description

Description

Modern tapas, world-renowned Valencian paella, and overflowing hospitality in the heart of Downtown Ann Arbor.


Aventura is a Spanish-inspired restaurant and bar located in the heart of Downtown Ann Arbor. Our approach to hospitality is energetic, intentional, and guest-focused, bringing people together over shared plates, craft cocktails, and memorable experiences.


We're looking for an experienced Service Manager to lead our dining room and help deliver exceptional service every day. Our Service Manager is a highly engaged, floor-driven leader who sets the tone and tempo of each shift, develops our team through real-time coaching, and ensures every guest receives the warm, seamless experience that defines Aventura.


WHAT YOU'LL DO

  • Lead the dining room from open to close, actively managing service flow, pacing, staffing, and the overall guest experience.
  • Maintain a highly engaged presence on the floor, connecting with guests, reading the dining room, and ensuring Aventura's sequence of service is consistently executed.
  • Coach and develop team members in real time, setting clear expectations and holding the team accountable to our service and hospitality standards.
  • Resolve guest and operational challenges with professionalism, urgency, and a hospitality-first approach.
  • Oversee shift operations including opening and closing procedures, floor plans, POS transactions, cash handling, end-of-day reporting, cleanliness, safety, and restaurant readiness.

WHAT WE'RE LOOKING FOR

  • A confident, hands-on leader who genuinely enjoys being present on the floor and engaged in service.
  • A hospitality-driven mindset with strong instincts for reading guests, anticipating needs, and creating memorable experiences.
  • The ability to lead with composure, positivity, and a consistent sense of urgency in a high-volume environment.
  • A strong coach who can provide clear feedback, reinforce expectations, and develop others in the moment.
  • Someone who takes ownership, follows through, and understands how great hospitality and strong restaurant operations work together.

WHY WORK WITH US

  • Competitive pay.
  • Health, dental, and vision insurance with company contributions.
  • Company-sponsored short-term disability insurance.
  • Paid Time Off and Paid Sick Time.
  • 401(k) retirement plan with company match.
  • Opportunities for professional growth and advancement within The Pulpo Group.

Requirements

  • 1-2+ years of experience minimum in a service leadership role within a high-volume, full-service restaurant environment.
  • Strong knowledge of restaurant service standards, dining room operations, and guest recovery.
  • Strong communication and organizational skills with the ability to lead, coach, and manage multiple priorities in real time.
  • Sound judgment, professionalism, and discretion when handling sensitive or confidential information.
  • Availability to work a flexible schedule based on restaurant needs, including evenings, weekends, and holidays.

Physical Requirements

  • Remain on your feet for extended periods, frequently standing and walking throughout the restaurant for the majority of the shift.
  • Lift, carry, push, and move items weighing up to 40-50 pounds occasionally.
  • Frequently bend, reach, twist, and safely navigate tight or crowded restaurant spaces.
  • Perform repetitive motions including using POS systems, handling plates and glassware, and completing computer-based administrative tasks.
  • Work in a fast-paced, high-energy restaurant environment with varying temperatures, noise levels, and extended evening, weekend, and holiday shifts.

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