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Service Manager Jobs in Madison, AL (NOW HIRING)

Middleburg Communities

Service Manager

Huntsville, AL · On-site

The Service Manager lives and promotes our Mission and Values. Position Overview: Maintenance Services: * Direct & oversee all aspects of maintenance of the community, including resident satisfaction ...

Middleburg Communities

Service Manager

Huntsville, AL · On-site

The Service Manager lives and promotes our Mission and Values. Position Overview: Maintenance Services: * Direct & oversee all aspects of maintenance of the community, including resident satisfaction ...

Walk On's

Service Manager

Madison, AL · On-site

DESCRIPTION Service Manager Position Classification: Full-Time / Exempt Reports To: General Manager Position Summary The Service Manager leads and motivates the Front of House (FOH) team to deliver ...

Texas Roadhouse

Service Manager

Athens, AL · On-site

$5.2K/mo

As a Service Manager your responsibilities would include: * Driving sales, steps of service, and guest satisfaction * In conjunction with all management, enforcing compliance with all employment ...

TriGreen Equipment

Service Manager

Huntsville, AL · On-site

TriGreen Equipment is seeking a Service Manager or an experienced Service Technician ready to take the next step into a leadership role. This opportunity is ideal for individuals with hands-on ...

Texas Roadhouse

Service Manager

Athens, AL · On-site

$5.2K/mo

As a Service Manager your responsibilities would include: * Driving sales, steps of service, and guest satisfaction * In conjunction with all management, enforcing compliance with all employment ...

Aire Serv

Service Manager

Huntsville, AL · On-site

$100K/yr

Employee Appreciation Events and Reward Trips Compensation: $55,000 - $70,000 Base Salary Earning Potential: $100,000+ with performance-based bonuses Position Summary The HVAC Service Manager is ...

Aire Serv

Service Manager

Huntsville, AL · On-site

$100K/yr

Employee Appreciation Events and Reward Trips Compensation: $55,000 - $70,000 Base Salary Earning Potential: $100,000+ with performance-based bonuses Position Summary The HVAC Service Manager is ...

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Service Manager information

See Madison, AL salary details

$29.6K

$62.8K

$106.3K

How much do service manager jobs pay per year?

As of Aug 27, 2026, the average yearly pay for service manager in Madison, AL is $62,753.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,600.00 and $72,200.00 per year, depending on experience, location, and employer.

What is a service manager?

Service manager is a broad title given to positions throughout a wide variety of industries. As it is an umbrella term, responsibilities vary significantly from job to job. However, in all service manager positions, your duties revolve around ensuring that the services your company offers are running smoothly. This means coordinating with a team of service workers to ensure that their work meets the standards set by the company and the industry. In industries like healthcare, this may require more than basic customer service, as your team must also meet government regulations. Management positions may require overtime, especially in shift work industries, as you are responsible for the performance of the entire department, not just a particular shift. Necessary skills and qualifications vary by job. However, all service managers must be organized, able to delegate when needed, and have excellent communication skills.

What does a service manager do?

A Service Manager oversees the delivery of customer service within an organization, ensuring that client needs are met efficiently and effectively. They manage service teams, coordinate maintenance or repair schedules, handle customer inquiries or complaints, and work to improve overall service quality. Service Managers also analyze service processes, implement improvements, and ensure compliance with company policies and standards. Their goal is to enhance customer satisfaction and support the business’s operational goals.

What are the key skills and qualifications needed to thrive as a service manager, and why are they important?

To thrive as a Service Manager, you need strong leadership, customer service expertise, and experience in operations management, typically supported by a relevant bachelor's degree or equivalent experience. Familiarity with CRM systems, service management software, and process improvement methodologies like Six Sigma is often required. Outstanding communication, problem-solving, and team-building skills help you effectively lead teams and resolve client issues. These skills and qualities are crucial for ensuring customer satisfaction, efficient service delivery, and achieving operational goals.

How does a service manager typically collaborate with other departments to improve customer satisfaction?

Service Managers work closely with departments such as sales, operations, and technical support to ensure a seamless customer experience. They often coordinate with sales teams to understand customer expectations, communicate with technical staff to resolve complex service issues, and provide feedback to product teams for service improvements. Regular interdepartmental meetings and transparent communication are key to identifying and addressing customer pain points, ultimately enhancing overall satisfaction.

What is the difference between Service Manager vs Customer Service Supervisor?

AspectService ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor's degree in business, management, or related field; certifications like Certified Service Manager (CSM) are commonOften requires a high school diploma or associate degree; some roles prefer customer service certifications
Work EnvironmentOversees service departments, manages teams, and interacts with clients in service centers or corporate officesSupervises customer service representatives, handles escalations, and ensures customer satisfaction in call centers or retail settings
Employer & Industry UsageUsed across industries like automotive, IT, hospitality, and facilities managementCommon in retail, telecommunications, and hospitality sectors

The Service Manager focuses on managing entire service operations, team leadership, and strategic planning, while the Customer Service Supervisor primarily oversees customer interactions and team performance. Both roles require strong communication skills, but the Service Manager typically has broader responsibilities and higher qualifications.

Is a service manager a stressful job?

A service manager role can be stressful due to responsibilities such as overseeing customer satisfaction, managing staff, and meeting performance targets. The job often requires strong organizational skills, problem-solving, and the ability to handle high-pressure situations, especially in fast-paced environments.
More about Service Manager jobs

What are the most commonly searched types of Service jobs in Madison, AL?

The most popular types of Service jobs in Madison, AL are:

What are popular job titles related to Service Manager jobs in Madison, AL?

For Service Manager jobs in Madison, AL, the most frequently searched job titles are:

What job categories do people searching Service Manager jobs in Madison, AL look for?

The top searched job categories for Service Manager jobs in Madison, AL are:

What cities near Madison, AL are hiring for Service Manager jobs?

Cities near Madison, AL with the most Service Manager job openings:

Service Manager jobs near you
Infographic showing various Service Manager job openings in Madison, AL as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $62,692 per year, or $30.1 per hour.

Service Manager

Middleburg Communities

Huntsville, AL • On-site

Other

Re-posted 18 days ago

Job description

Description
Middleburg is currently hiring a Service Manager to work under the direction of the Property Manager, the Service Manager is responsible for all physical operations of the apartment community, coordinating and performing maintenance and repair services to ensure excellent curb appeal and quality of apartment homes, responding to customer service requests, monitoring and adhering to all safety policies, providing a positive work environment for maintenance team members, and leading by example. The Service Manager lives and promotes our Mission and Values.
Position Overview:
Maintenance Services:
  • Direct & oversee all aspects of maintenance of the community, including resident satisfaction & retention.
  • Schedule and perform preventative maintenance, inspections, nighttime lighting audits, and janitorial services per policies and procedures. Maintain accurate records.
  • Provide first-line information, documentation, and training regarding any property-specific special needs including, but not limited to, asbestos, lead, and deficient plumbing.
  • Daily inspection of the property for curb appeal, condition, and safety issues to meet Inspection Report standards and "white glove" test.
  • Schedule, coordinate, and assist with apartment turns including assistance with the resident move-out and apartment renovations.
  • Ensure vacant apartments are in market-ready condition according to quality standards, downtime standards for the preparation of market-ready apartments, and determined time for upgrade unit turns and the "white glove" test.
  • Follow expense guidelines, monitor operating expenses within budget, making recommendations for cost-saving strategies.
  • Be responsible for purchasing adequate materials for timely service requests, vacant turns, inventory control and storage areas locked, inventory of assets, & utilization of maintenance materials.
  • Communicate in writing anticipated capital needs and maintenance requirements for the operating budget.
  • Assist the Property Manager in the development of the annual budget, business plan, and capital improvements.
  • Coordinate all contracted services, soliciting and analyzing bids; ensure materials are accounted for and that the work has been performed properly prior to the release of payment.
  • Supervise the use of community golf carts.
  • Notify the Property Manager of solutions for any safety or liability concerns as well as preventative maintenance needs.
  • Conduct and document weekly safety meetings including procedures, training, safety equipment, MSDA, and use of equipment.
  • Attend training to receive additional regulatory and environmental certifications such as lead and asbestos, renovations/repairs, and HVAC.

Customer Service:
  • Complete service requests from residents and team members in the same manner.
  • Document and work with the office team to follow up with residents for incomplete service requests.
  • Audit and reconcile the key tracking system weekly.
  • Ensure excellent customer service and follow-up, answering pages promptly, courteously, and professional attitude toward all customers.
  • Efficient scheduling of service personnel and vendors; schedule and participate in after-hours emergency service requests, 24 hours per day, 7 days per week.

People Development (in conjunction with Regional Service Manager):
  • Recruit and select team members, understanding and adhering to hiring policies and procedures.
  • Teach, coach, and mentor team members; ensure team members receive the necessary training and adhere to company policies and procedures.
  • Create a team environment: hold weekly team meetings; manage by goals and open communication.
  • Provide ongoing feedback to team members. Evaluate team members through scheduled formal written performance reviews.
  • Take corrective action as necessary according to company policy, and provide recommendations for compensation adjustments, promotions, and terminations.
  • Lead by example. Accept accountabilities for all your actions. Hold direct reports accountable
  • Perform other duties as required.

Requirements
Minimum Education/Training/Experience:
  • High school diploma or equivalent, CFC Certification Type I and III or Universal, and valid Driver's License.
  • 4-year College degree desired
  • 4 years of experience in maintenance and repair for apartment communities; including 2 years of supervisory experience.
  • Knowledge to troubleshoot and repair HVAC systems, appliances, water heaters, electrical systems, drywall, floor coverings, carpentry, locks, painting, pools, plumbing, roofs, life safety equipment, etc. - this list is not all-inclusive but provides an overview of the required items.
  • Understanding of operating budgets.
  • Proficient in Word, Excel, and Internet applications.
  • Excellent communication skills, both verbal and written.
  • Working knowledge of Printers, telephones, photocopier, ladder, dolly, back belt, goggles, gloves, electric snake, reciprocating saw, hand saw, circular saw, table saw, cordless drill, snow blower, drill press, paintbrush, vacuum, shampoo machine, blower, cleaning supplies, and small hand tools.
  • Must have own hand tools.

Physical Requirements:
  • Requires use of telephone and computer.
  • Bending, kneeling, stooping, pushing, and pulling actions are frequent and required.
  • Occasionally requires lifting 75 pounds or less.
  • Frequently requires lifting 25 pounds throughout the workday.
  • Must be able to walk apartments and grounds including steps.
  • Able to climb ladders over 10 feet.
  • Ability to read gauges.

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