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Service Manager Jobs in Kitchener, ON (NOW HIRING)

Pros Mechanics

Service Manager

Dundas, ON · On-site

CA$90K - CA$95K/yr

Service Manager - Dundas, ON Competitive Salary: $90,000-$95,000/year + Bonus + Comprehensive Benefits Are you an experienced Service Manager or Fleet Manager with a strong background in the ...

Open Text Corporation

Service Manager

Waterloo, ON · On-site

YOUR IMPACT The Service Manager is responsible for managing client relationships end-to-end, ensuring exceptional service program delivery and client satisfaction. This role serves as a trusted ...

CM Lighting

Service Manager

Burlington, ON · On-site

Job Summary Service Manager CM Lighting 12-month Contract $70,000 - $80,000 per annum In-Office | Burlington, ON, Canada The Opportunity With 15 Electricians and apprentices in the field every day ...

Premier Equipment

Service Manager

Ayr, ON · On-site

CA$95K - CA$105K/yr

What You'll Be Doing As a Service Manager, you'll lead a team of technicians and coordinators to ensure the smooth and efficient operation of the Service Department. You'll be responsible for ...

Premier Equipment

Service Manager

Ayr, ON

As a Service Manager, you'll lead a team of technicians and coordinators to ensure the smooth and efficient operation of the Service Department. You'll be responsible for scheduling work, reviewing ...

Brandt

Service Manager - Peterbilt

Ayr, ON · On-site

The Service Manager will be responsible for managing the sales and delivery of after-market support services (component diagnostics, repair, and replacement) for the truck and trailer business. This ...

Walmart

(CAN) Customer Service Manager

Hamilton, ON · On-site

CA$18.55/hr

Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In this role, you lead front end ...

Walmart

(CAN) Customer Service Manager

Burlington, ON · On-site

CA$18.55/hr

Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In this role, you lead front end ...

Premier Equipment

Service Lead-Foreman

Ayr, ON · On-site

CA$32.83 - CA$42.81/hr

You'll support the Service Manager in maximizing team productivity, managing budgets, and maintaining high levels of customer satisfaction. This role is ideal for someone with strong organizational ...

Premier Equipment

Service Lead-Foreman

Ayr, ON · On-site

You'll support the Service Manager in maximizing team productivity, managing budgets, and maintaining high levels of customer satisfaction. This role is ideal for someone with strong organizational ...

Premier Equipment

Service Coordinator

Ayr, ON · On-site

Support the Service Manager with special events and projects as required. * Basic understanding of accounting practices. * Proficient in Microsoft Office and standard internet applications.

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All JobsService JobsService Manager JobsService Manager Jobs in Kitchener, ON

Service Manager information

See Kitchener, ON salary details

$23.3K

$56.1K

$90K

How much do service manager jobs pay per year?

As of Aug 30, 2026, the average yearly pay for service manager in Kitchener, ON is $56,108.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,984.00 and $67,174.00 per year, depending on experience, location, and employer.

What is a service manager?

Service manager is a broad title given to positions throughout a wide variety of industries. As it is an umbrella term, responsibilities vary significantly from job to job. However, in all service manager positions, your duties revolve around ensuring that the services your company offers are running smoothly. This means coordinating with a team of service workers to ensure that their work meets the standards set by the company and the industry. In industries like healthcare, this may require more than basic customer service, as your team must also meet government regulations. Management positions may require overtime, especially in shift work industries, as you are responsible for the performance of the entire department, not just a particular shift. Necessary skills and qualifications vary by job. However, all service managers must be organized, able to delegate when needed, and have excellent communication skills.

What does a service manager do?

A Service Manager oversees the delivery of customer service within an organization, ensuring that client needs are met efficiently and effectively. They manage service teams, coordinate maintenance or repair schedules, handle customer inquiries or complaints, and work to improve overall service quality. Service Managers also analyze service processes, implement improvements, and ensure compliance with company policies and standards. Their goal is to enhance customer satisfaction and support the business’s operational goals.

What are the key skills and qualifications needed to thrive as a service manager, and why are they important?

To thrive as a Service Manager, you need strong leadership, customer service expertise, and experience in operations management, typically supported by a relevant bachelor's degree or equivalent experience. Familiarity with CRM systems, service management software, and process improvement methodologies like Six Sigma is often required. Outstanding communication, problem-solving, and team-building skills help you effectively lead teams and resolve client issues. These skills and qualities are crucial for ensuring customer satisfaction, efficient service delivery, and achieving operational goals.

How does a service manager typically collaborate with other departments to improve customer satisfaction?

Service Managers work closely with departments such as sales, operations, and technical support to ensure a seamless customer experience. They often coordinate with sales teams to understand customer expectations, communicate with technical staff to resolve complex service issues, and provide feedback to product teams for service improvements. Regular interdepartmental meetings and transparent communication are key to identifying and addressing customer pain points, ultimately enhancing overall satisfaction.

What is the difference between Service Manager vs Customer Service Supervisor?

AspectService ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor's degree in business, management, or related field; certifications like Certified Service Manager (CSM) are commonOften requires a high school diploma or associate degree; some roles prefer customer service certifications
Work EnvironmentOversees service departments, manages teams, and interacts with clients in service centers or corporate officesSupervises customer service representatives, handles escalations, and ensures customer satisfaction in call centers or retail settings
Employer & Industry UsageUsed across industries like automotive, IT, hospitality, and facilities managementCommon in retail, telecommunications, and hospitality sectors

The Service Manager focuses on managing entire service operations, team leadership, and strategic planning, while the Customer Service Supervisor primarily oversees customer interactions and team performance. Both roles require strong communication skills, but the Service Manager typically has broader responsibilities and higher qualifications.

Is a service manager a stressful job?

A service manager role can be stressful due to responsibilities such as overseeing customer satisfaction, managing staff, and meeting performance targets. The job often requires strong organizational skills, problem-solving, and the ability to handle high-pressure situations, especially in fast-paced environments.
More about Service Manager jobs

What are the most commonly searched types of Service jobs in Kitchener, ON?

The most popular types of Service jobs in Kitchener, ON are:

What job categories do people searching Service Manager jobs in Kitchener, ON look for?

The top searched job categories for Service Manager jobs in Kitchener, ON are:

What cities near Kitchener, ON are hiring for Service Manager jobs?

Cities near Kitchener, ON with the most Service Manager job openings:

Service Manager jobs near you
Infographic showing various Service Manager job openings in Kitchener, ON as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 28% Part Time, and 2% Contract. Highlights an 83% Physical, 1% Hybrid, and 16% Remote job distribution, with an average salary of $56,108 per year, or $27 per hour.

Service Manager

Pros Mechanics

Dundas, ON • On-site

CA$90K - CA$95K/yr

Full-time

Medical, Dental, PTO

Posted 20 days ago

Job description

Service Manager - Dundas, ON Competitive Salary: $90,000-$95,000/year + Bonus + Comprehensive Benefits Are you an experienced Service Manager or Fleet Manager with a strong background in the transportation industry. We are seeking an experienced Service Manager to lead a team of skilled service technicians responsible for the repair and maintenance of heavy-duty commercial vehicles in Dundas, ON. This is an excellent opportunity for a hands-on leader who understands service operations, customer relationships, technician development, and the importance of running an efficient and profitable service department.

Dealership experience is considered a strong asset. Key Responsibilities Oversee daily shop operations and ensure repairs are completed efficiently and to a high standard. Review, manage, and close work orders while ensuring accuracy and completeness.

Prepare repair estimates and bids, and provide timely oversight of quotes for repair and maintenance work. Review and evaluate work orders for accuracy, profitability, and completeness. Address and resolve customer and internal service concerns professionally and effectively.

Manage and evaluate department P&L, including capital expenditures and operating expenses. Work closely with other departments to promote communication, collaboration, and a strong team environment. Manage employee-related matters, including hiring, mentoring, performance management, disciplinary actions, and terminations.

Identify technician training needs and coordinate training to ensure technicians remain current with evolving technology and industry practices. Promote a safe, professional, and productive shop environment. Perform other duties and responsibilities as assigned by senior management.

Qualifications Minimum 5 years of management experience within the heavy construction, mining equipment, commercial vehicle, or related heavy-equipment industry. Previous Service Manager, Fleet Manager, Shop Manager, or similar leadership experience. Dealership experience is considered an asset.

Strong organizational and time-management skills with the ability to prioritize multiple responsibilities. Excellent verbal and written communication skills. Strong customer service and relationship-management skills.

Strong problem-solving and decision-making abilities. Proficient computer skills and the ability to learn and utilize service management systems. Demonstrated ability to lead, motivate, and develop a team.

Strong understanding of service department operations, repair processes, and work-order management. Compensation & Benefits $90,000-$95,000 per year, based on experience and qualifications. Comprehensive benefits package including: Health Dental RSP Matching Program Paid Time Off Paid Holidays Shift: Days, 8:00 AM-4:30 PM Monday-Friday Apply Today.

If you're an experienced Service Manager, Fleet Manager, or Shop Manager looking for your next career opportunity in the Dundas area, we would like to hear from you. Send your resume to: orlando@prosmechanics.com For more information, contact Orlando: 647-513-9399 | 1-844-407-7767 Visit www.prosmechanics.com for a full listing of available positions. Reference: Service Manager - Dundas, ON

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