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Service Manager Jobs in Hanover, MA (NOW HIRING)

Jannell Motors Inc

Assistant Service Manager

Hanover, MA · On-site

$7.0K/mo

The Assistant Service Manager at Jannell Motors Inc in HANOVER, MA plays a vital role in assisting with the management of service operations and ensuring customer satisfaction. Responsibilities ...

Jannell Motors Inc

Assistant Service Manager

Hanover, MA · On-site

$7.0K/mo

The Assistant Service Manager at Jannell Motors Inc in HANOVER, MA plays a vital role in assisting with the management of service operations and ensuring customer satisfaction. Responsibilities ...

Franklin Ford

Automotive Service Manager

Franklin, MA · On-site

$100K - $150K/yr

Franklin Ford is seeking an experienced Automotive Service Manager to lead and oversee our service department operations in Franklin, MA! Come join our Family owned team with an already well ...

C4 Technical Services

Be Seen First

Trailer Service Manager

West Bridgewater, MA · On-site

$70K - $80K/yr

The Service Manager is responsible for leading daily shop and trailer maintenance operations to ensure safety, efficiency, service quality, and team performance. This role oversees workflow ...

Franklin Ford

Automotive Service Manager

Franklin, MA · On-site

$100K - $150K/yr

Franklin Ford is seeking an experienced Automotive Service Manager to lead and oversee our service department operations in Franklin, MA! Come join our Family owned team with an already well ...

Franklin Ford

Automotive Service Manager

Franklin, MA · On-site

$100K - $150K/yr

Franklin Ford is seeking an experienced Automotive Service Manager to lead and oversee our service department operations in Franklin, MA! Come join our Family owned team with an already well ...

Franklin Ford

Automotive Service Manager

Franklin, MA · On-site

$100K - $150K/yr

Franklin Ford is seeking an experienced Automotive Service Manager to lead and oversee our service department operations in Franklin, MA! Come join our Family owned team with an already well ...

Blank Label

Customer Service Manager

Boston, MA

The Role Blank Label is looking for Customer Service Manager to oversee all non-store client touch points including phone, email, physical mail, and live chat. The role will include both client ...

FBinsure,LLC

Client Service Manager

Taunton, MA · On-site

$40K - $48K/yr

As a Client Service Manager, you are more than just an insurance agent you are an advocate, insurance educator, and expert communicator. As a CSM you will help customers navigate through the loud and ...

Blank Label

Customer Service Manager

Boston, MA · On-site

The Role Blank Label is looking for Customer Service Manager to oversee all non-store client touch points including phone, email, physical mail, and live chat. The role will include both client ...

FBinsure,LLC

Client Service Manager

Taunton, MA · On-site

$40K - $48K/yr

As a Client Service Manager, you are more than just an insurance agent you are an advocate, insurance educator, and expert communicator. As a CSM you will help customers navigate through the loud and ...

Cox Engineering

Plumbing Service Manager

Randolph, MA · On-site

$160K - $175K/hr

Plumbing Service Manager Plumbing Service Manager Location: Randolph, MA Job Type: Full-Time Job Summary: The Plumbing Service Manager is responsible for leading the day-to-day operations of Cox ...

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All JobsService JobsService Manager JobsService Manager Jobs in Hanover, MA

Service Manager information

See Hanover, MA salary details

$34.4K

$73K

$123.6K

How much do service manager jobs pay per year?

As of Aug 21, 2026, the average yearly pay for service manager in Hanover, MA is $73,007.00, according to ZipRecruiter salary data. Most workers in this role earn between $54,300.00 and $84,000.00 per year, depending on experience, location, and employer.

What is a service manager?

Service manager is a broad title given to positions throughout a wide variety of industries. As it is an umbrella term, responsibilities vary significantly from job to job. However, in all service manager positions, your duties revolve around ensuring that the services your company offers are running smoothly. This means coordinating with a team of service workers to ensure that their work meets the standards set by the company and the industry. In industries like healthcare, this may require more than basic customer service, as your team must also meet government regulations. Management positions may require overtime, especially in shift work industries, as you are responsible for the performance of the entire department, not just a particular shift. Necessary skills and qualifications vary by job. However, all service managers must be organized, able to delegate when needed, and have excellent communication skills.

What does a service manager do?

A Service Manager oversees the delivery of customer service within an organization, ensuring that client needs are met efficiently and effectively. They manage service teams, coordinate maintenance or repair schedules, handle customer inquiries or complaints, and work to improve overall service quality. Service Managers also analyze service processes, implement improvements, and ensure compliance with company policies and standards. Their goal is to enhance customer satisfaction and support the business’s operational goals.

What are the key skills and qualifications needed to thrive as a service manager, and why are they important?

To thrive as a Service Manager, you need strong leadership, customer service expertise, and experience in operations management, typically supported by a relevant bachelor's degree or equivalent experience. Familiarity with CRM systems, service management software, and process improvement methodologies like Six Sigma is often required. Outstanding communication, problem-solving, and team-building skills help you effectively lead teams and resolve client issues. These skills and qualities are crucial for ensuring customer satisfaction, efficient service delivery, and achieving operational goals.

How does a service manager typically collaborate with other departments to improve customer satisfaction?

Service Managers work closely with departments such as sales, operations, and technical support to ensure a seamless customer experience. They often coordinate with sales teams to understand customer expectations, communicate with technical staff to resolve complex service issues, and provide feedback to product teams for service improvements. Regular interdepartmental meetings and transparent communication are key to identifying and addressing customer pain points, ultimately enhancing overall satisfaction.

What is the difference between Service Manager vs Customer Service Supervisor?

AspectService ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor's degree in business, management, or related field; certifications like Certified Service Manager (CSM) are commonOften requires a high school diploma or associate degree; some roles prefer customer service certifications
Work EnvironmentOversees service departments, manages teams, and interacts with clients in service centers or corporate officesSupervises customer service representatives, handles escalations, and ensures customer satisfaction in call centers or retail settings
Employer & Industry UsageUsed across industries like automotive, IT, hospitality, and facilities managementCommon in retail, telecommunications, and hospitality sectors

The Service Manager focuses on managing entire service operations, team leadership, and strategic planning, while the Customer Service Supervisor primarily oversees customer interactions and team performance. Both roles require strong communication skills, but the Service Manager typically has broader responsibilities and higher qualifications.

Is a service manager a stressful job?

A service manager role can be stressful due to responsibilities such as overseeing customer satisfaction, managing staff, and meeting performance targets. The job often requires strong organizational skills, problem-solving, and the ability to handle high-pressure situations, especially in fast-paced environments.
More about Service Manager jobs

What are the most commonly searched types of Service jobs in Hanover, MA?

The most popular types of Service jobs in Hanover, MA are:

What job categories do people searching Service Manager jobs in Hanover, MA look for?

The top searched job categories for Service Manager jobs in Hanover, MA are:

What cities near Hanover, MA are hiring for Service Manager jobs?

Cities near Hanover, MA with the most Service Manager job openings:

Service Manager jobs near you
Infographic showing various Service Manager job openings in Hanover, MA as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $73,007 per year, or $35.1 per hour.

Assistant Service Manager

Jannell Motors Inc

Hanover, MA • On-site

$7.0K/mo

Full-time

Medical, Dental, Retirement, PTO

Re-posted 16 days ago

Job description

Description of the role:

The Assistant Service Manager at Jannell Motors Inc in HANOVER, MA plays a vital role in assisting with the management of service operations and ensuring customer satisfaction.

Responsibilities:

  • Assist Service Manager in overseeing service department operations.
  • Ensure quality workmanship and efficiency in service processes.
  • Handle customer inquiries and complaints, providing exceptional customer service.
  • Coordinate with technicians and other team members to streamline service workflow.
  • Monitor Advisor 's Repair Orders, review service performance metrics and implement improvements as needed.

Requirements:

  • Prior experience in automotive service management.
  • Strong leadership and communication skills.
  • Ability to work in a fast-paced environment and handle multiple tasks effectively.
  • Knowledge of automotive service processes and industry trends.
  • Team player with a customer-oriented mindset.

Benefits:

  • Competitive compensation of $7,000.00 per month paid weekly.
  • Opportunity for growth and advancement within the company.
  • Comprehensive benefits package including health insurance, dental, 401k with company match paid vacations and disability plans.
  • Friendly and supportive work environment.

About the Company:

Jannell Motors Inc is a 4th Generation 105 year old automotive dealership in HANOVER, MA, committed to providing exceptional service and quality vehicles to our customers here on the South Shore and beyond. We value our employees and strive to create a positive work culture where everyone can thrive.