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Service Manager Jobs in Edmond, OK (NOW HIRING)

OU Health

IT Service Manager

Oklahoma City, OK · On-site

  • Medical

  • Dental

  • Retirement

  • PTO

Position Title: IT Service Manager Department: IT Support Services The IT Service Manager II is responsible for the overall coordination of all of the Service Management processes, measuring the ...

OU Health

IT Service Manager

Oklahoma City, OK · On-site

  • Medical

  • Dental

  • Retirement

  • PTO

Position Title: IT Service Manager Department: IT Support Services The IT Service Manager II is responsible for the overall coordination of all of the Service Management processes, measuring the ...

OU Medical Center

IT Service Manager

Oklahoma City, OK · On-site

  • Medical

  • Dental

  • Retirement

  • PTO

Position Title: IT Service Manager Department: IT Support Services The IT Service Manager II is responsible for the overall coordination of all of the Service Management processes, measuring the ...

OU Health

IT Service Manager

Oklahoma City, OK · On-site

OU Health is seeking an IT Service Manager II to oversee the coordination of Service Management processes, ensuring the quality and availability of critical IT services. The role involves managing ...

Orkin LLC

Branch Service Manager

Oklahoma City, OK · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Our Service Manager is a "pro" at protecting homes and businesses and knows how to train and develop our Orkin Pros to do the same. You understand the balance between technical acumen and soft skills ...

Orkin

Branch Service Manager

Oklahoma City, OK

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Our Service Manager is a "pro" at protecting homes and businesses and knows how to train and develop our Orkin Pros to do the same. You understand the balance between technical acumen and soft skills ...

ClimateMaster

Technical Service Manager

Oklahoma City, OK · On-site

$107K - $108K/yr

The Technical Service manager must maintain strong relationships with other departmental managers to ensure that the technology, processes, and communication align with the company's efforts ...

Pep Boys

Service Manager Trainee

Oklahoma City, OK · On-site

$22.48 - $33.21/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Position Summary A Manager in Training is responsible for the effective overall operation of the store and service center through motivational leadership, and is responsible for delivering expected ...

Pep Boys

Service Manager Trainee

Oklahoma City, OK

$22.48 - $33.21/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Position Summary A Manager in Training is responsible for the effective overall operation of the store and service center through motivational leadership, and is responsible for delivering expected ...

lwg

Service Manager - Big O Tire

Yukon, OK · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Summary A Service Manager exemplifies professional integrity, strong leadership skills, robust business acumen, extensive knowledge of automotive industry practices and procedures, and a passion for ...

Leeds West Groups (LWG)

Service Manager - Big O Tire

Yukon, OK · On-site

$18 - $28/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Summary A Service Manager exemplifies professional integrity, strong leadership skills, robust business acumen, extensive knowledge of automotive industry practices and procedures, and a passion for ...

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Showing results 21-40

All JobsService JobsService Manager JobsService Manager Jobs in Edmond, OK

Service Manager information

See Edmond, OK salary details

$27.9K

$59.2K

$100.3K

How much do service manager jobs pay per year?

As of Aug 16, 2026, the average yearly pay for service manager in Edmond, OK is $59,210.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,000.00 and $68,100.00 per year, depending on experience, location, and employer.

What is a service manager?

Service manager is a broad title given to positions throughout a wide variety of industries. As it is an umbrella term, responsibilities vary significantly from job to job. However, in all service manager positions, your duties revolve around ensuring that the services your company offers are running smoothly. This means coordinating with a team of service workers to ensure that their work meets the standards set by the company and the industry. In industries like healthcare, this may require more than basic customer service, as your team must also meet government regulations. Management positions may require overtime, especially in shift work industries, as you are responsible for the performance of the entire department, not just a particular shift. Necessary skills and qualifications vary by job. However, all service managers must be organized, able to delegate when needed, and have excellent communication skills.

Is a service manager a stressful job?

A service manager role can be stressful due to responsibilities such as overseeing customer satisfaction, managing staff, and meeting performance targets. The job often requires strong organizational skills, problem-solving, and the ability to handle high-pressure situations, especially in fast-paced environments.

What is the difference between Service Manager vs Customer Service Supervisor?

AspectService ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor's degree in business, management, or related field; certifications like Certified Service Manager (CSM) are commonOften requires a high school diploma or associate degree; some roles prefer customer service certifications
Work EnvironmentOversees service departments, manages teams, and interacts with clients in service centers or corporate officesSupervises customer service representatives, handles escalations, and ensures customer satisfaction in call centers or retail settings
Employer & Industry UsageUsed across industries like automotive, IT, hospitality, and facilities managementCommon in retail, telecommunications, and hospitality sectors

The Service Manager focuses on managing entire service operations, team leadership, and strategic planning, while the Customer Service Supervisor primarily oversees customer interactions and team performance. Both roles require strong communication skills, but the Service Manager typically has broader responsibilities and higher qualifications.

What does a service manager do?

A Service Manager oversees the delivery of customer service within an organization, ensuring that client needs are met efficiently and effectively. They manage service teams, coordinate maintenance or repair schedules, handle customer inquiries or complaints, and work to improve overall service quality. Service Managers also analyze service processes, implement improvements, and ensure compliance with company policies and standards. Their goal is to enhance customer satisfaction and support the business’s operational goals.

How does a service manager typically collaborate with other departments to improve customer satisfaction?

Service Managers work closely with departments such as sales, operations, and technical support to ensure a seamless customer experience. They often coordinate with sales teams to understand customer expectations, communicate with technical staff to resolve complex service issues, and provide feedback to product teams for service improvements. Regular interdepartmental meetings and transparent communication are key to identifying and addressing customer pain points, ultimately enhancing overall satisfaction.

What are the key skills and qualifications needed to thrive as a service manager, and why are they important?

To thrive as a Service Manager, you need strong leadership, customer service expertise, and experience in operations management, typically supported by a relevant bachelor's degree or equivalent experience. Familiarity with CRM systems, service management software, and process improvement methodologies like Six Sigma is often required. Outstanding communication, problem-solving, and team-building skills help you effectively lead teams and resolve client issues. These skills and qualities are crucial for ensuring customer satisfaction, efficient service delivery, and achieving operational goals.
More about Service Manager jobs

What are the most commonly searched types of Service jobs in Edmond, OK?

The most popular types of Service jobs in Edmond, OK are:

What are popular job titles related to Service Manager jobs in Edmond, OK?

For Service Manager jobs in Edmond, OK, the most frequently searched job titles are:

What job categories do people searching Service Manager jobs in Edmond, OK look for?

The top searched job categories for Service Manager jobs in Edmond, OK are:

What cities near Edmond, OK are hiring for Service Manager jobs?

Cities near Edmond, OK with the most Service Manager job openings:

Service Manager jobs near you
Infographic showing various Service Manager job openings in Edmond, OK as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 18% Part Time, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $59,210 per year, or $28.5 per hour.

IT Service Manager

OU Health

Oklahoma City, OK • On-site

Full-time

Medical, Dental, Retirement, PTO

Re-posted 20 days ago

OU Health rating

7.2

Company rating: 7.2 out of 10

Based on 150 frontline employees who took The Breakroom Quiz

350th of 887 rated healthcare providers

Job description

Position Title:IT Service ManagerDepartment:IT Support ServicesJob Description:

The IT Service Manager II is responsible for the overall coordination of all of the Service Management processes, measuring the performance and compliance to targeted service levels ensuring the quality and availability of critical OU Health IT services. This position also serves as representative and point of escalation for ETS customers.

Essential Responsibilities

Responsibilities listed in this section are core to the position. Inability to perform these responsibilities with or without an accommodation may result in disqualification from the position.

  • Development, refinement, and maintenance of the ITIL based service management processes and their enabling toolsets

  • Planning and managing the continued enablement of core Service Management processes on OU Health supporting systems

  • Ensuring the complete logging, prioritization, response and tracking of all IT service requests, interruptions or changes

  • Coordinating interaction and integration between OU Health's other core service management processes

  • Producing management escalation and performance information on a regular basis

  • Identification and management of Major Incidents or Changes affecting critical OU Health services or impacting patient safety

  • Serve as ETS point of contact for OU Health Operations for escalation of service interruptions or requirements

General Responsibilities

  • Performs other duties as assigned.

Minimum Qualifications

Education Requirements:Bachelor's Degree required.

Experience Requirements:

  • 3-5 years of experience working in IT Service Management, managing, measuring and reporting on ITIL service management processes on a ServiceNow platform.

  • Experience in implementing and maturing ITIL processes preferred. Prior healthcare experience preferred.

License/Certification/Registration Requirements:

  • Current version of ITIL Certification required.

  • One or more ITIL Practice Manager certifications preferred.

Knowledge/Skills/Abilities Required:

  • Knowledge of the implementation and maintenance of ITIL processes

  • Ability and desire to mentor less senior Service Managers or those seeking to become Service Managers.

  • Ability to drive priorities and manage change with a positive outcome

  • Provide outstanding client service, meet high quality standards for services and meet or exceed client expectations. Proactive in seeking innovative ways in which to help others

  • Strong proactive approach to problem-solving and resolution skills, takes initiative and uses good judgment, excellent follow-up skills

  • Possesses strong and effective working relationships with all levels of OU Health representing ETS as a trusted point of contact and escalation.

  • Excellent demonstrated interpersonal and communication skills (oral and written), professional demeanor and presentation

  • High attention to detail, outstanding organizational skills and the ability to manage time effectively

  • Position requires the ability to lead under pressure to address major issues, meet strict deadlines, effectively prioritize multiple tasks

  • Drive policy to seek and identify confidential, sensitive, and proprietary information and maintain such information as confidential

Current OU Health Employees - Please click HERE to login.OU Health is an equal opportunity employer. We offer a comprehensive benefits package, including PTO, 401(k), medical and dental plans, and many more. We know that a total benefits and compensation package, designed to meet your specific needs both inside and outside of the work environment, create peace of mind for you and your family.

What OU Health employees say

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Get the full story on Breakroom

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About OU Health

Sourced by ZipRecruiter

OU Health is a leading company in the healthcare industry, based in Oklahoma City, OK, US. As the state's only comprehensive academic health system, OU Health provides a full spectrum of medical care, from world-class cancer treatments to life-saving emergency care. Founded with a mission to advance healthcare, medical education, and research across the state, the company has a solid reputation for clinical excellence and a patient-centered approach. Upholding its core values of compassion, integrity, and innovation, OU Health has remarkably made a significant contribution to medical research and education and raised the standard of care across a broad range of specialties.

Industry

Hospitals

Company size

10,000+ Employees

Headquarters location

Oklahoma City, OK, US

Year founded

2020

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