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Service Manager Jobs in Dubuque, IA (NOW HIRING)

Runde Chevrolet

Service Manager

East Dubuque, IL · On-site

Service Manager ABOUT RUNDE CHEVROLET Runde Chevrolet is part of the Runde Auto Group, a family-owned and operated dealer group with four locations serving the Tri-State area. We've built a ...

Runde Chevrolet

Service Manager

East Dubuque, IL · On-site

Service Manager ABOUT RUNDE CHEVROLET Runde Chevrolet is part of the Runde Auto Group, a family-owned and operated dealer group with four locations serving the Tri-State area. We've built a ...

Runde Chevrolet

Service Manager

East Dubuque, IL

Service Manager ABOUT RUNDE CHEVROLET Runde Chevrolet is part of the Runde Auto Group, a family-owned and operated dealer group with four locations serving the Tri-State area. We've built a ...

Runde Chevrolet

Service Manager

East Dubuque, IL · On-site

Service Manager ABOUT RUNDE CHEVROLET Runde Chevrolet is part of the Runde Auto Group, a family-owned and operated dealer group with four locations serving the Tri-State area. We've built a ...

HyVee

Service Manager

Dubuque, IA · On-site

Service Manager Department: Grocery FLSA : Non-Exempt General Function : Provides prompt, efficient and friendly customer service, and ensures that customer's needs are met. Supervises and ...

Hy-Vee, Inc.

Service Manager

Dubuque, IA · On-site

Service Manager Department: Grocery FLSA : Non-Exempt General Function : Provides prompt, efficient and friendly customer service, and ensures that customer's needs are met. Supervises and ...

BAUER BUILT INC

Service Manager

Dubuque, IA · On-site

Service Manager Why Join Us? At Bauer Built, we've been rooted in the Midwest for generations, providing a level of service to our customers that is the best, then striving to make it better. Our 80 ...

BAUER BUILT INC

Service Manager

Dubuque, IA · On-site

Service Manager Why Join Us? At Bauer Built, we've been rooted in the Midwest for generations, providing a level of service to our customers that is the best, then striving to make it better. Our 80 ...

Walmart

Auto Care Center Service Manager

Platteville, WI · On-site

$20 - $33/hr

... services offered at Walmart. The Auto Care Center is a rewarding place to work with opportunities for advanced associate training, business development, and application of technology. Benefits ...

New

Texas Roadhouse

Assistant Kitchen Manager

Dubuque, IA

$5.2K/mo

Legendary Food and Legendary Service is who we are. We're about loving what you're doing today and ... As an Assistant Service Manager your responsibilities would include: * Oversees service in the ...

Texas Roadhouse

Assistant Kitchen Manager

Dubuque, IA · On-site

$5.2K/mo

Legendary Food and Legendary Service is who we are. We're about loving what you're doing today and ... As an Assistant Service Manager your responsibilities would include: * Oversees service in the ...

VIOC

Assistant Service Center Manager

Dubuque, IA · On-site

What you'll do As an Assistant Manager, you will blend technical and management skills to lead, develop and train others in providing superior customer service. No day is ever dull. You'll be on the ...

Valvoline

Assistant Service Center Manager

Dubuque, IA · On-site

What you'll do As a Service Center Manager, you will blend technical and management skills to lead, develop and train others in providing superior customer service. No day is ever dull. You'll be on ...

Cottingham & Butler

Service Supervisor

Dubuque, IA · On-site

Manage daily workflow and projects related to PPO and Provider Maintenance Experience: * Medical claims and customer service supervisor experience preferred About SISCO: SISCO was established in 1980 ...

Cottingham & Butler

Service Supervisor

Dubuque, IA · On-site

Manage daily workflow and projects related to PPO and Provider Maintenance Experience: * Medical claims and customer service supervisor experience preferred About SISCO: SISCO was established in 1980 ...

Cottingham & Butler

Service Supervisor

Dubuque, IA · On-site

Manage daily workflow and projects related to PPO and Provider Maintenance Experience: * Medical claims and customer service supervisor experience preferred About SISCO: SISCO was established in 1980 ...

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Service Manager information

See Dubuque, IA salary details

$31.1K

$66K

$111.7K

How much do service manager jobs pay per year?

As of Aug 22, 2026, the average yearly pay for service manager in Dubuque, IA is $65,981.00, according to ZipRecruiter salary data. Most workers in this role earn between $49,000.00 and $75,900.00 per year, depending on experience, location, and employer.

What is a service manager?

Service manager is a broad title given to positions throughout a wide variety of industries. As it is an umbrella term, responsibilities vary significantly from job to job. However, in all service manager positions, your duties revolve around ensuring that the services your company offers are running smoothly. This means coordinating with a team of service workers to ensure that their work meets the standards set by the company and the industry. In industries like healthcare, this may require more than basic customer service, as your team must also meet government regulations. Management positions may require overtime, especially in shift work industries, as you are responsible for the performance of the entire department, not just a particular shift. Necessary skills and qualifications vary by job. However, all service managers must be organized, able to delegate when needed, and have excellent communication skills.

What does a service manager do?

A Service Manager oversees the delivery of customer service within an organization, ensuring that client needs are met efficiently and effectively. They manage service teams, coordinate maintenance or repair schedules, handle customer inquiries or complaints, and work to improve overall service quality. Service Managers also analyze service processes, implement improvements, and ensure compliance with company policies and standards. Their goal is to enhance customer satisfaction and support the business’s operational goals.

What are the key skills and qualifications needed to thrive as a service manager, and why are they important?

To thrive as a Service Manager, you need strong leadership, customer service expertise, and experience in operations management, typically supported by a relevant bachelor's degree or equivalent experience. Familiarity with CRM systems, service management software, and process improvement methodologies like Six Sigma is often required. Outstanding communication, problem-solving, and team-building skills help you effectively lead teams and resolve client issues. These skills and qualities are crucial for ensuring customer satisfaction, efficient service delivery, and achieving operational goals.

How does a service manager typically collaborate with other departments to improve customer satisfaction?

Service Managers work closely with departments such as sales, operations, and technical support to ensure a seamless customer experience. They often coordinate with sales teams to understand customer expectations, communicate with technical staff to resolve complex service issues, and provide feedback to product teams for service improvements. Regular interdepartmental meetings and transparent communication are key to identifying and addressing customer pain points, ultimately enhancing overall satisfaction.

What is the difference between Service Manager vs Customer Service Supervisor?

AspectService ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor's degree in business, management, or related field; certifications like Certified Service Manager (CSM) are commonOften requires a high school diploma or associate degree; some roles prefer customer service certifications
Work EnvironmentOversees service departments, manages teams, and interacts with clients in service centers or corporate officesSupervises customer service representatives, handles escalations, and ensures customer satisfaction in call centers or retail settings
Employer & Industry UsageUsed across industries like automotive, IT, hospitality, and facilities managementCommon in retail, telecommunications, and hospitality sectors

The Service Manager focuses on managing entire service operations, team leadership, and strategic planning, while the Customer Service Supervisor primarily oversees customer interactions and team performance. Both roles require strong communication skills, but the Service Manager typically has broader responsibilities and higher qualifications.

Is a service manager a stressful job?

A service manager role can be stressful due to responsibilities such as overseeing customer satisfaction, managing staff, and meeting performance targets. The job often requires strong organizational skills, problem-solving, and the ability to handle high-pressure situations, especially in fast-paced environments.
More about Service Manager jobs

What are the most commonly searched types of Service jobs in Dubuque, IA?

The most popular types of Service jobs in Dubuque, IA are:

What are popular job titles related to Service Manager jobs in Dubuque, IA?

For Service Manager jobs in Dubuque, IA, the most frequently searched job titles are:

What job categories do people searching Service Manager jobs in Dubuque, IA look for?

The top searched job categories for Service Manager jobs in Dubuque, IA are:

What cities near Dubuque, IA are hiring for Service Manager jobs?

Cities near Dubuque, IA with the most Service Manager job openings:

Service Manager jobs near you
Infographic showing various Service Manager job openings in Dubuque, IA as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $65,981 per year, or $31.7 per hour.

Service Manager

Runde Chevrolet

East Dubuque, IL • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 29 days ago

Job description

Service Manager

ABOUT RUNDE CHEVROLET

Runde Chevrolet is part of the Runde Auto Group, a family-owned and operated dealer group with four locations serving the Tri-State area. We've built a reputation for integrity, community involvement, and delivering great ownership experience — and we hold our team to that same standard. Our East Dubuque location is a full-service Chevrolet dealership with a tenured service team, loyal customer base, and a strong foundation to build on.

THE OPPORTUNITY

We're looking for an experienced, hands-on Service Manager to lead our fixed operations department at Runde Chevrolet. This is a dual-focus role — you'll be expected to drive revenue and CSI improvement while developing and stabilizing the team around you. The right candidate leads from the front, earns the respect of their technicians and advisors, and brings both operational discipline and a customer-first mentality to everything they do.

This role reports directly to dealer group leadership and has full authority over the service department's operations and performance metrics.

WHAT YOU'LL DO

Leadership & Team Development

  • Lead and hold accountable a team of service advisors, technicians, and support staff
  • Build a culture of accountability, professionalism, and continuous improvement
  • Conduct regular one-on-ones, performance reviews, and training sessions
  • Work with HR to hire and onboard service department personnel as needed
  • Mentor advisors on effective customer write-up, upsell communication, and RO management

Revenue & Performance

  • Own department financial performance including labor gross, parts gross, and overall fixed absorption
  • Set and monitor KPIs including ELR, hours per RO, advisor productivity, and technician efficiency
  • Develop and execute strategies to increase customer pay, warranty, and internal revenue lines
  • Work closely with the parts department to optimize inventory and turn
  • Identify and capitalize on service marketing and retention opportunities

Customer Experience

  • Ensure every customer interaction reflects Runde's standard of integrity and care
  • Resolve escalated customer concerns promptly and professionally
  • Monitor and improve CSI/NPS scores through process discipline and team training
  • Maintain a clean, organized, and professional service environment

Operations & Compliance

  • Manage shop loading, scheduling, and technician dispatch for maximum throughput
  • Ensure compliance with manufacturer warranty procedures and internal controls
  • Maintain accurate RO documentation and proper repair order closing practices
  • Oversee loaner fleet management and shop equipment maintenance
  • Collaborate with dealer group leadership on facility, staffing, and capital needs

WHAT WE'RE LOOKING FOR

  • 3+ years of experience as a Service Manager at a franchised dealership
  • Proven track record of growing service revenue while maintaining strong CSI scores
  • Experience leading and developing a team of advisors and technicians
  • GM/Chevrolet brand experience strongly preferred
  • Strong understanding of warranty administration, shop scheduling, and parts-service integration
  • Ability to read and act on department financial statements and performance reports
  • Excellent communication skills — with customers, with your team, and with leadership
  • A reputation for honesty, follow-through, and doing things the right way

WHAT RUNDE OFFERS

  • Competitive pay plan with performance-based incentives
  • Health, dental, and vision benefits
  • Paid time off and holidays
  • 401(k) with company match
  • A stable, family-owned environment where your decisions matter
  • The backing of a multi-rooftop dealer group with real resources and long-term vision

HOW TO APPLY

Submit your resume showing your experience and what you'd bring to this role. Qualified candidates will be contacted for a confidential conversation.

Apply