Service Manager Who are we? CertaSite is a fast-growing fire and life safety company. Fire and life safety is our passion. It's all we think about. We leverage our hard-earned expertise to give ...
Service Manager Who are we? CertaSite is a fast-growing fire and life safety company. Fire and life safety is our passion. It's all we think about. We leverage our hard-earned expertise to give ...
Service Manager
Ann Arbor, MI · On-site
$60K - $70K/yr
Our Service Manager is a highly engaged, floor-driven leader who sets the tone and tempo of each shift, develops our team through real-time coaching, and ensures every guest receives the warm ...
Quick apply
Service Manager
Ann Arbor, MI · On-site
$60K - $70K/yr
Our Service Manager is a highly engaged, floor-driven leader who sets the tone and tempo of each shift, develops our team through real-time coaching, and ensures every guest receives the warm ...
Service Manager
Ann Arbor, MI · On-site
$60K - $70K/yr
Our Service Manager is a highly engaged, floor-driven leader who sets the tone and tempo of each shift, develops our team through real-time coaching, and ensures every guest receives the warm ...
Service Manager
Ann Arbor, MI · On-site
$60K - $70K/yr
Our Service Manager is a highly engaged, floor-driven leader who sets the tone and tempo of each shift, develops our team through real-time coaching, and ensures every guest receives the warm ...
Service Manager
Detroit, MI · On-site
Ray Laethem Buick GMC is searching for our next Service Manager. Before you stop reading because you don't currently hold this title, ask yourself one question: If given this opportunity, could you ...
Service Manager
Detroit, MI · On-site
Ray Laethem Buick GMC is searching for our next Service Manager. Before you stop reading because you don't currently hold this title, ask yourself one question: If given this opportunity, could you ...
Service Manager
Detroit, MI · On-site
Ray Laethem Buick GMC is searching for our next Service Manager. Before you stop reading because you don't currently hold this title, ask yourself one question: If given this opportunity, could you ...
Service Manager
Detroit, MI · On-site
Ray Laethem Buick GMC is searching for our next Service Manager. Before you stop reading because you don't currently hold this title, ask yourself one question: If given this opportunity, could you ...
Service Manager
Detroit, MI · On-site
$70 - $90/hr
Ray Laethem Buick GMC is searching for our next Service Manager. Before you stop reading because you don't currently hold this title, ask yourself one question: If given this opportunity, could you ...
New
Service Manager
Detroit, MI · On-site
$70 - $90/hr
Ray Laethem Buick GMC is searching for our next Service Manager. Before you stop reading because you don't currently hold this title, ask yourself one question: If given this opportunity, could you ...
New
Service Manager
$65K - $75K/yr
POSITION SUMMARY We're looking for a Service Manager who leads from the floor, sets the tone for hospitality, and thrives in a fast-paced, high-volume environment. This role is responsible for ...
Service Manager
$65K - $75K/yr
POSITION SUMMARY We're looking for a Service Manager who leads from the floor, sets the tone for hospitality, and thrives in a fast-paced, high-volume environment. This role is responsible for ...
Service Manager
Ann Arbor, MI · On-site
$60K - $70K/yr
Our Service Manager is a highly engaged, floor-driven leader who sets the tone and tempo of each shift, develops our team through real-time coaching, and ensures every guest receives the warm ...
Service Manager
Ann Arbor, MI · On-site
$60K - $70K/yr
Our Service Manager is a highly engaged, floor-driven leader who sets the tone and tempo of each shift, develops our team through real-time coaching, and ensures every guest receives the warm ...
Service Manager
Ann Arbor, MI · On-site
$60K - $70K/yr
Our Service Manager is a highly engaged, floor-driven leader who sets the tone and tempo of each shift, develops our team through real-time coaching, and ensures every guest receives the warm ...
Service Manager
Ann Arbor, MI · On-site
$60K - $70K/yr
Our Service Manager is a highly engaged, floor-driven leader who sets the tone and tempo of each shift, develops our team through real-time coaching, and ensures every guest receives the warm ...
Service Manager
Detroit, MI · On-site
$60 - $80/hr
Ray Laethem Buick GMC is searching for our next Service Manager. Before you stop reading because you don't currently hold this title, ask yourself one question: If given this opportunity, could you ...
New
Service Manager
Detroit, MI · On-site
$60 - $80/hr
Ray Laethem Buick GMC is searching for our next Service Manager. Before you stop reading because you don't currently hold this title, ask yourself one question: If given this opportunity, could you ...
New
Service Manager
Detroit, MI · On-site
Ray Laethem Buick GMC is searching for our next Service Manager. Before you stop reading because you don't currently hold this title, ask yourself one question: If given this opportunity, could you ...
Service Manager
Detroit, MI · On-site
Ray Laethem Buick GMC is searching for our next Service Manager. Before you stop reading because you don't currently hold this title, ask yourself one question: If given this opportunity, could you ...
Service Manager
Detroit, MI · On-site
Ray Laethem Buick GMC is searching for our next Service Manager. Before you stop reading because you don't currently hold this title, ask yourself one question: If given this opportunity, could you ...
Service Manager
Detroit, MI · On-site
Ray Laethem Buick GMC is searching for our next Service Manager. Before you stop reading because you don't currently hold this title, ask yourself one question: If given this opportunity, could you ...
Service Manager
Ann Arbor, MI · On-site
$65K - $75K/yr
POSITION SUMMARY We're looking for a Service Manager who leads from the floor, sets the tone for hospitality, and thrives in a fast-paced, high-volume environment. This role is responsible for ...
Service Manager
Ann Arbor, MI · On-site
$65K - $75K/yr
POSITION SUMMARY We're looking for a Service Manager who leads from the floor, sets the tone for hospitality, and thrives in a fast-paced, high-volume environment. This role is responsible for ...
Ray Laethem Buick GMC is searching for our next Service Manager. Before you stop reading because you don't currently hold this title, ask yourself one question: If given this opportunity, could you ...
Ray Laethem Buick GMC is searching for our next Service Manager. Before you stop reading because you don't currently hold this title, ask yourself one question: If given this opportunity, could you ...
Service Manager
Ann Arbor, MI · On-site
$65K - $75K/yr
POSITION SUMMARY We're looking for a Service Manager who leads from the floor, sets the tone for hospitality, and thrives in a fast-paced, high-volume environment. This role is responsible for ...
Quick apply
Service Manager
Ann Arbor, MI · On-site
$65K - $75K/yr
POSITION SUMMARY We're looking for a Service Manager who leads from the floor, sets the tone for hospitality, and thrives in a fast-paced, high-volume environment. This role is responsible for ...
Service Manager
Livonia, MI · On-site
VIP Truck Center, a Volvo Class 8 Truck and Ford Medium Duty Truck dealership is looking to fill the position of Service Manager. *Monitor and control the performance and profitability of the ...
Service Manager
Livonia, MI · On-site
VIP Truck Center, a Volvo Class 8 Truck and Ford Medium Duty Truck dealership is looking to fill the position of Service Manager. *Monitor and control the performance and profitability of the ...
Service Manager
Livonia, MI · On-site
VIP Truck Center, a Volvo Class 8 Truck and Ford Medium Duty Truck dealership is looking to fill the position of Service Manager. *Monitor and control the performance and profitability of the ...
Service Manager
Livonia, MI · On-site
VIP Truck Center, a Volvo Class 8 Truck and Ford Medium Duty Truck dealership is looking to fill the position of Service Manager. *Monitor and control the performance and profitability of the ...
Service Manager
Roseville, MI · On-site
ResponsibilitiesDeliver exceptional customer service while listening and consulting customersFollowing up with customers, services requested, estimated completion times etc.Oversee complete vehicle ...
Quick apply
Service Manager
Roseville, MI · On-site
ResponsibilitiesDeliver exceptional customer service while listening and consulting customersFollowing up with customers, services requested, estimated completion times etc.Oversee complete vehicle ...
Service Manager
Novi, MI · On-site
ResponsibilitiesDeliver exceptional customer service while listening and consulting customersFollowing up with customers, services requested, estimated completion times etc.Oversee complete vehicle ...
Quick apply
Service Manager
Novi, MI · On-site
ResponsibilitiesDeliver exceptional customer service while listening and consulting customersFollowing up with customers, services requested, estimated completion times etc.Oversee complete vehicle ...
SERVICE MANAGER
Royal Oak, MI · On-site
Through the design, production and service of large-scale industrial overhead and gantry-type cranes and mill equipment, we provide the innovative technology and engineering expertise to move our ...
Quick apply
SERVICE MANAGER
Royal Oak, MI · On-site
Through the design, production and service of large-scale industrial overhead and gantry-type cranes and mill equipment, we provide the innovative technology and engineering expertise to move our ...
Service Manager information
See Detroit, MI salary details
$32.7K - $40.4K
6% of jobs
$40.4K - $48.1K
11% of jobs
$51.8K is the 25th percentile. Wages below this are outliers.
$48.1K - $55.8K
16% of jobs
$55.8K - $63.4K
16% of jobs
The median wage is $63.7K / yr.
$63.4K - $71.1K
15% of jobs
$76.9K is the 75th percentile. Wages above this are outliers.
$71.1K - $78.8K
14% of jobs
$78.8K - $86.5K
9% of jobs
$86.5K - $94.2K
5% of jobs
$94.2K - $101.9K
4% of jobs
$101.9K - $109.6K
2% of jobs
$109.6K - $117.3K
1% of jobs
$32.7K
$69.3K
$117.3K
How much do service manager jobs pay per year?
As of Sep 3, 2026, the average yearly pay for service manager in Detroit, MI is $69,268.00, according to ZipRecruiter salary data. Most workers in this role earn between $51,500.00 and $79,700.00 per year, depending on experience, location, and employer.
What is a service manager?
Service manager is a broad title given to positions throughout a wide variety of industries. As it is an umbrella term, responsibilities vary significantly from job to job. However, in all service manager positions, your duties revolve around ensuring that the services your company offers are running smoothly. This means coordinating with a team of service workers to ensure that their work meets the standards set by the company and the industry. In industries like healthcare, this may require more than basic customer service, as your team must also meet government regulations. Management positions may require overtime, especially in shift work industries, as you are responsible for the performance of the entire department, not just a particular shift. Necessary skills and qualifications vary by job. However, all service managers must be organized, able to delegate when needed, and have excellent communication skills.
What does a service manager do?
A Service Manager oversees the delivery of customer service within an organization, ensuring that client needs are met efficiently and effectively. They manage service teams, coordinate maintenance or repair schedules, handle customer inquiries or complaints, and work to improve overall service quality. Service Managers also analyze service processes, implement improvements, and ensure compliance with company policies and standards. Their goal is to enhance customer satisfaction and support the business’s operational goals.
What are the key skills and qualifications needed to thrive as a service manager, and why are they important?
To thrive as a Service Manager, you need strong leadership, customer service expertise, and experience in operations management, typically supported by a relevant bachelor's degree or equivalent experience. Familiarity with CRM systems, service management software, and process improvement methodologies like Six Sigma is often required. Outstanding communication, problem-solving, and team-building skills help you effectively lead teams and resolve client issues. These skills and qualities are crucial for ensuring customer satisfaction, efficient service delivery, and achieving operational goals.
How does a service manager typically collaborate with other departments to improve customer satisfaction?
Service Managers work closely with departments such as sales, operations, and technical support to ensure a seamless customer experience. They often coordinate with sales teams to understand customer expectations, communicate with technical staff to resolve complex service issues, and provide feedback to product teams for service improvements. Regular interdepartmental meetings and transparent communication are key to identifying and addressing customer pain points, ultimately enhancing overall satisfaction.
What is the difference between Service Manager vs Customer Service Supervisor?
| Aspect | Service Manager | Customer Service Supervisor |
|---|---|---|
| Credentials | Typically requires a bachelor's degree in business, management, or related field; certifications like Certified Service Manager (CSM) are common | Often requires a high school diploma or associate degree; some roles prefer customer service certifications |
| Work Environment | Oversees service departments, manages teams, and interacts with clients in service centers or corporate offices | Supervises customer service representatives, handles escalations, and ensures customer satisfaction in call centers or retail settings |
| Employer & Industry Usage | Used across industries like automotive, IT, hospitality, and facilities management | Common in retail, telecommunications, and hospitality sectors |
The Service Manager focuses on managing entire service operations, team leadership, and strategic planning, while the Customer Service Supervisor primarily oversees customer interactions and team performance. Both roles require strong communication skills, but the Service Manager typically has broader responsibilities and higher qualifications.
Is a service manager a stressful job?
A service manager role can be stressful due to responsibilities such as overseeing customer satisfaction, managing staff, and meeting performance targets. The job often requires strong organizational skills, problem-solving, and the ability to handle high-pressure situations, especially in fast-paced environments.
More about Service Manager jobs
What are the most commonly searched types of Service jobs in Detroit, MI?
The most popular types of Service jobs in Detroit, MI are:
What are popular job titles related to Service Manager jobs in Detroit, MI?
For Service Manager jobs in Detroit, MI, the most frequently searched job titles are:
What job categories do people searching Service Manager jobs in Detroit, MI look for?
The top searched job categories for Service Manager jobs in Detroit, MI are:
What cities near Detroit, MI are hiring for Service Manager jobs?
Cities near Detroit, MI with the most Service Manager job openings:
Full-time
Medical, Dental, Vision, Retirement, PTO
Re-posted 12 days ago
CertaSite rating
8.5
Based on 12 frontline employees who took The Breakroom Quiz
7th of 37 rated health and safety providers
Job description
Service Manager
Who are we?
CertaSite is a fast-growing fire and life safety company. Fire and life safety is our passion. It’s all we think about. We leverage our hard-earned expertise to give people peace of mind, confidence, and more time to pursue their core businesses. Since 2018, we have grown from four to 15 markets serving over 14,400 customers throughout the Midwest.
As we grow and expand into new markets, we are building a team that loves what they do and has fun doing it. If you are looking to be challenged every day and for an opportunity to make a huge impact and grow with a mission-driven company focused on the customer, we hope you will consider this amazing opportunity.
Our Mission: To protect and provide a meaningful impact to as many lives as possible
Our Vision: Delivering the most dependable and simplified life safety solution on the planet
Our Values:
• Passionate – Relentless pursuit to be great, not just good enough. And we have fun doing it.
• Impactful – Our work makes a real difference in the world. We literally save lives, but that’s just the beginning.
• Innovative – We believe there is always a better way. We don’t stop until we find it.
• Genuine – We do what we say, and we mean it.
ROLE OVERVIEW
We are looking for a service manager, who will provide leadership to the operations team which includes overseeing the fulfillment process for work sold to ensure customer’s requirements are met, revenue and profit objectives are met, and operational efficiencies are achieved. You will collaborate with other managers, shop and support staff, technicians, customers and others to help ensure CertaSite delivers the most simplified and dependable life safety solution on the planet! This is a fast paced and demanding role with high visibility within the company. This role reports to the general manager.
• Administer safety programs, monitor compliance with job site safety, safety training, safety documents, auditing, and reporting
• Supports sales through involvement in job quotation and estimation. Approves estimates for scope of work, labor hours and material content, assesses profit risk of jobs, controls material and labor cost and provides feedback to the district and general manager
• Provides leadership and supervision to technician team and responsible for the team’s development and training
• Provides consistent interface with current customer base and establishes effective working relationships in order to identify additional selling opportunities
• Establishes project timelines, meets with customers to communicate and coordinate project schedule. Manages projects, assigns personnel, oversees ordering of equipment and material, and assures that proper customer signoffs are secured per corporate policy requirements. Assists project managers and engineers with said activities as well
• Monitors warehouse inventory, truck inventory. Assists purchasing and inventory control specialists with said activities
• Ensures that maintenance contract commitments are fulfilled, and inspections completed on time. Provides input to scheduling coordinator on scheduling activity of technicians
• Works with the technician team to generate pull-through service and repair work on existing house accounts. Leads customer care initiatives
• Responsible for technician goal setting and performance reviews and will ensure completed on-time each year
• Supports technician training by coordinating training with training department. Reports training plan and budget to DM amp; GM
• Work with account managers, sales, and other operational leaders in order to resolve customer issues, including customer visits
• Provides weekly job status, revenue and reports to DM amp; GM
• Coordinates with fleet manager and office staff on fleet management activities such as oil changes, repairs, and general maintenance
• Other projects as assigned
QUALIFICATIONS
• Associate’s degree or equivalent from a technical or trade school with a focus in life safety such as fire extinguisher, restaurant hoods, fire alarm, first aid, fire suppression, or sprinkler
• 3 – 5 years of business experience in sales and / or operations, with a minimum of 2 years of related field leadership experience preferably within the service industry
IDEAL QUALITIES
• Bachelor’s Degree in a related field
• NICET Level 1 Certified
• 3 + years of leadership experience within the life safety industry
• Experience with employee relations, talent management/engagement, team building, customer service, and interpersonal skills
• Superior management skills, excellent time management, planning, and forward-thinking skills
• Must demonstrate ability to work with and influence peers and management
• Expert familiarity with applicable codes (i.e. NFPA )
WORKING CONDITIONS amp; PHYSICAL REQUIREMENTS
• Available for occasional business travel, which may include nights and weekends.
• Physical requirements may include, but are not limited to: climbing up or down ladders, occasional lifting up to 50lbs, stairs, scaffolding, ramps and the like; remaining in a stationary position, often standing or sitting for prolonged periods; moving about to accomplish tasks or moving from one worksite to another; moving in different positions to accomplish tasks in various environments including tight and confined spaces; and general office duties including use of a computer
WORKING CONDITIONS amp; PHYSICAL REQUIREMENTS
• Controlled climate, office environment
• Occasional work from home options
• Required to sit for long periods of time, 8 or more hours per day
• Frequently required to use monitor, keyboard, mouse and phone
COMPANY PERKS
• Work at a mission-driven company, focused on people
• Comprehensive medical plan options, including dental and vision
• 401K plan with company match
• Generous paid-time off, paid holidays, and paid paternity leave
• Education reimbursement program
• 2021 growth plan includes continued growth and expansion into new markets and products and services
This is a unique opportunity to join a great team at a company that is quickly growing and evolving. Significant potential for growth.
What CertaSite employees say
Pay
Benefits
Hours and flexibility
Workplace
Get the full story on Breakroom
About CertaSite
Sourced by ZipRecruiter
Industry
Public safety statistics centers and offices
Company size
51 - 200 Employees
Headquarters location
Indianapolis, IN, US
Year founded
2018