ZipRecruiter

Log In

1

Service Manager Jobs in Chestermere, AB (NOW HIRING)

Ice Western

Service Coordinator

Calgary, AB

Service Manager About Us Since 1991, ICE Western Sales has been at the forefront of manufacturing highly complex custom HVAC units for global commercial and industrial markets. Our commitment to ...

Ice Western

Service Coordinator

Calgary, AB · On-site

Service Manager About Us Since 1991, ICE Western Sales has been at the forefront of manufacturing highly complex custom HVAC units for global commercial and industrial markets. Our commitment to ...

Million Air

Line Service Ramp Agent

Calgary, AB

Bi-linqual preferred Reporting Relationship This position reports to the Line Service Manager Work Environment This position works outside in all types of weather conditions and direct contact with ...

Million Air

Line Service Professional

Calgary, AB · On-site

Must be able to work in a time sensitive, multiple shift, and team orientated environment Reporting Relationship This position reports to the Line Service Manager Work Environment This position works ...

Group CBS

P&C Technician (Field Service)

Calgary, AB · On-site

Regional Field Service Manager FLSA Status: Hourly, Non-Exempt, Full- Time _____ Job Summary: Responsible for performing commissioning activities as assigned by the project lead. Essential Duties and ...

Nureva

Manager, People Services

Calgary, AB

We're looking for a manager, people services to own and deliver the People function of Nureva Inc. and its subsidiary, Nialli Inc. In this highly collaborative role, you'll work as an integral member ...

previous pagenext page

Showing results 21-40

All JobsService JobsService Manager JobsService Manager Jobs in Chestermere, AB

Service Manager information

What is a service manager?

Service manager is a broad title given to positions throughout a wide variety of industries. As it is an umbrella term, responsibilities vary significantly from job to job. However, in all service manager positions, your duties revolve around ensuring that the services your company offers are running smoothly. This means coordinating with a team of service workers to ensure that their work meets the standards set by the company and the industry. In industries like healthcare, this may require more than basic customer service, as your team must also meet government regulations. Management positions may require overtime, especially in shift work industries, as you are responsible for the performance of the entire department, not just a particular shift. Necessary skills and qualifications vary by job. However, all service managers must be organized, able to delegate when needed, and have excellent communication skills.

Is a service manager a stressful job?

A service manager role can be stressful due to responsibilities such as overseeing customer satisfaction, managing staff, and meeting performance targets. The job often requires strong organizational skills, problem-solving, and the ability to handle high-pressure situations, especially in fast-paced environments.

What is the difference between Service Manager vs Customer Service Supervisor?

AspectService ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor's degree in business, management, or related field; certifications like Certified Service Manager (CSM) are commonOften requires a high school diploma or associate degree; some roles prefer customer service certifications
Work EnvironmentOversees service departments, manages teams, and interacts with clients in service centers or corporate officesSupervises customer service representatives, handles escalations, and ensures customer satisfaction in call centers or retail settings
Employer & Industry UsageUsed across industries like automotive, IT, hospitality, and facilities managementCommon in retail, telecommunications, and hospitality sectors

The Service Manager focuses on managing entire service operations, team leadership, and strategic planning, while the Customer Service Supervisor primarily oversees customer interactions and team performance. Both roles require strong communication skills, but the Service Manager typically has broader responsibilities and higher qualifications.

What does a service manager do?

A Service Manager oversees the delivery of customer service within an organization, ensuring that client needs are met efficiently and effectively. They manage service teams, coordinate maintenance or repair schedules, handle customer inquiries or complaints, and work to improve overall service quality. Service Managers also analyze service processes, implement improvements, and ensure compliance with company policies and standards. Their goal is to enhance customer satisfaction and support the business’s operational goals.

How does a service manager typically collaborate with other departments to improve customer satisfaction?

Service Managers work closely with departments such as sales, operations, and technical support to ensure a seamless customer experience. They often coordinate with sales teams to understand customer expectations, communicate with technical staff to resolve complex service issues, and provide feedback to product teams for service improvements. Regular interdepartmental meetings and transparent communication are key to identifying and addressing customer pain points, ultimately enhancing overall satisfaction.

What are the key skills and qualifications needed to thrive as a service manager, and why are they important?

To thrive as a Service Manager, you need strong leadership, customer service expertise, and experience in operations management, typically supported by a relevant bachelor's degree or equivalent experience. Familiarity with CRM systems, service management software, and process improvement methodologies like Six Sigma is often required. Outstanding communication, problem-solving, and team-building skills help you effectively lead teams and resolve client issues. These skills and qualities are crucial for ensuring customer satisfaction, efficient service delivery, and achieving operational goals.
More about Service Manager jobs
What cities near Chestermere, AB are hiring for Service Manager jobs? Cities near Chestermere, AB with the most Service Manager job openings:
Service Manager jobs near you
Infographic showing various Service Manager job openings in Chestermere, AB as of July 2026, with employment types broken down into 1% As Needed, 74% Full Time, 23% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution.

Service Coordinator

Ice Western

Calgary, AB

Full-time

Medical, Dental, Vision, PTO

Re-posted 19 days ago

Job description

Service Coordinator - HVAC / Construction Industry

Full-Time | On-Site
Department: Service
Reports To: Service Manager


About Us

Since 1991, ICE Western Sales has been at the forefront of manufacturing highly complex custom HVAC units for global commercial and industrial markets. Our commitment to service, safety, and innovation has driven us to become a leader in the industry, supported by our state-of-the-art 5-acre facility in Calgary's South Foothills Industrial Park.


Why Choose ICE Western

Leading Technology:Work with advanced tools in a cutting-edge facility
Global Reach:Our HVAC solutions are trusted worldwide
Innovation-Driven:We push boundaries in HVAC design and performance
Talented Team:Join over 200 skilled professionals dedicated to excellence


Position Summary

We are seeking aService & Project Coordinatorto support our field operations, administrative processes, and client-facing activities. This role ensures smooth workflow for Service Technicians, supports project execution, and maintains high-quality communication with clients. The ideal candidate is highly organized, proactive, and experienced in HVAC, electrical, refrigeration, or construction environments with strong project coordination and administrative capabilities.


Key Responsibilities

Field Operations & Technical Support

Coordinate daily activities and scheduling for Field Service Technicians
Ensure compliance with safety, health, and industry regulations
Provide technical support to field teams, assisting in troubleshooting and resolution
Monitor journey management and travel arrangements for field staff
Review work orders, timesheets, and field reports to ensure accuracy before client submission

Project Coordination & Document Control

Create Rating Plates and complete Document Control Packages for clients and internal teams
Support project documentation (invoices, reports, correspondence, minutes, manuals)
Maintain electronic and physical records, ensuring proper classification and coding
Manage scheduling, meetings, and project timelines using electronic calendar systems
Assist management with research, reporting, and analysis for operational decisions
Draft and edit correspondence, reports, and other professional documents

*Ensure all service vehicles receive regular maintenance, tire changes.

Customer Service & Communication

Serve as the primary point of contact for client inquiries and technician support
Address customer concerns and service issues promptly and professionally
Provide accurate service information, quotations, and billing coordination
Foster positive relationships with clients and internal teams to ensure consistent communication

*Schedule Monthly factory training with customers and contractors

Facility Maintenance (approximately 10% of the role)

  • Schedule Maintenance for both facilities
  • Schedule Contractors and obtain quotes
  • Communicate with our facility manager


Qualifications

Required Skills & Experience

Technical experience in HVAC, electrical, or refrigeration industries (asset)
Strong project coordination experience within manufacturing or construction environments
Excellent organizational skills with the ability to manage multiple priorities
Proficiency in Microsoft Office Suite and PDF editing tools
Strong analytical and problem-solving skills
Excellent written and verbal communication abilities
Customer service focused with the ability to interact professionally at all levels
Self-starter with adaptability and initiative

Preferred Attributes

Experience with records management and document control
Ability to manage confidential information with discretion


What We Offer

Competitive Wages- Based on experience
Comprehensive Health, Dental & Vision Coverage- Premiums fully paid by ICE Western
Paid Vacation
RRSP Matching Plan
Educational Allowance
Employee Assistance Program (EAP)
Company Events and Team Initiatives
Free On-Site Parking

Apply