ZipRecruiter

Log In

1

Service Management Engineer Jobs (NOW HIRING)

Emory Healthcare

Management Engineer

Atlanta, GA · On-site

$39.31 - $47.90/hr

Attends educational in-services as appropriate. * Participates in professional activities and ... engineering techniques. * Assists departmental management or teams throughout the project and ...

Emory Healthcare

Management Engineer

Atlanta, GA · On-site

Attends educational in-services as appropriate. * Participates in professional activities and ... engineering techniques. * Assists departmental management or teams throughout the project and ...

Emory Healthcare

Management Engineer

Atlanta, GA · On-site

Attends educational in-services as appropriate. * Participates in professional activities and ... engineering techniques. * Assists departmental management or teams throughout the project and ...

Emory Healthcare

Management Engineer

Atlanta, GA

Attends educational in-services as appropriate. * Participates in professional activities and ... engineering techniques. * Assists departmental management or teams throughout the project and ...

ECS

Knowledge Management Engineer

Falls Church, VA · On-site

... Service leaders, and operational analysts. The Knowledge Management Engineer builds and governs ... enterprise knowledge management capabilities that equip WDP mission stakeholders with fast ...

TEPHRA

Field Service Management Developer

Manhattan, NY · On-site

ServiceNow Field Service Management(FSM) Developer As a ServiceNow FSM Developer, you design, configure, script, and be responsible for the technical solution on the ServiceNow FSM in order to ensure ...

Spgi

Service Management Team Engineer

Raleigh, NC · On-site

Basic Required Qualifications: * 2+ years of professional experience in technical support, service management, or related IT operations roles * Bachelor's degree in Computer Science, Engineering, or ...

WATI

Release Management Engineer

Downey, CA · On-site

... Oracle Service Bus (OSB), Oracle WebCenter Portal (WCP), Oracle WebCenter Content (WCC), Oracle ... Release Management Engineer handling all aspects of Release management tasks performing planning ...

next page

Showing results 1-20

People also search for

All JobsService Management Engineer Jobs

Service Management Engineer information

See salary details

$19

$40

$66

How much do service management engineer jobs pay per hour?

As of Jun 4, 2026, the average hourly pay for service management engineer in the United States is $40.43, according to ZipRecruiter salary data. Most workers in this role earn between $32.21 and $45.67 per hour, depending on experience, location, and employer.

What is the difference between Service Management Engineer vs Network Operations Center (NOC) Technician?

AspectService Management EngineerNOC Technician
CredentialsITIL certification, relevant technical certificationsNetwork certifications (e.g., CCNA), technical training
Work EnvironmentIT service management, client-facing, office or remoteNetwork monitoring centers, 24/7 shifts, on-site or remote
Employer & IndustryIT service providers, telecom, enterprise ITTelecom, internet service providers, large enterprise networks

Service Management Engineers focus on managing IT services, ensuring service quality, and coordinating between teams, often with a focus on processes and client needs. NOC Technicians primarily monitor network health, troubleshoot connectivity issues, and maintain network infrastructure. While both roles require technical skills and certifications, Service Management Engineers emphasize service delivery and process management, whereas NOC Technicians concentrate on network operations and troubleshooting.

What cities are hiring for Service Management Engineer jobs? Cities with the most Service Management Engineer job openings:
What states have the most Service Management Engineer jobs? States with the most job openings for Service Management Engineer jobs include:
Infographic showing various Service Management Engineer job openings in the United States as of May 2026, with employment types broken down into 3% As Needed, 40% Full Time, 55% Part Time, 1% Temporary, and 1% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $84,089 per year, or $40.4 per hour.

IT Service Management Engineer

National Marrow Donor Program

Minneapolis, MN • On-site

$90K - $115K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 2 days ago

Job description

Job Description
POSITION SUMMARY:
The ITSM Engineer is responsible for working to develop, design and own technical solutions on the ServiceNow platform. The ITSM Engineer will provide administration, application development, maintenance, and technical support by using good practice web programming techniques to configure robust solutions to the customer utilizing the ServiceNow platform.
ACCOUNTABILITIES:
Platform Configuration & Development/ Integrations, Data & Reporting
  • Collaborate with application teams to design and implement data interfaces with other enterprise application systems.
  • Coordinate and solve complex technical data and transformation issues.
  • Develop, maintain, and execute reports, dashboards, and analytics to ensure system operation meets performance targets.
  • Support data imports and integrations, including third-party software integrations.
  • Maintain the CMDB (including CSDM) to support service and asset visibility and governance.

Operational Readiness, Support & Documentation
  • Answer "how to" technical and application configuration questions and provide tiered technical support as needed.
  • Create and maintain system design, operations, and platform documentation.
  • Support and continuously improve Knowledge Management and Asset Management processes and configurations.
  • Maintain certificate management knowledge and configuration considerations as applicable to the platform.
  • Successfully plan, execute, monitor, control, and close all technical tasks related to configuration and implementation of all aspects of the ServiceNow platform.
  • Provide software coding and customization including, but not limited to: Service Portal configuration, Flow administration, scripting, third-party software integrations, and custom application development.
  • Update and maintain a comprehensive testing protocol for ServiceNow instance upgrades to certify applications for use after upgrades are completed.
  • Obtain and analyze/interpret business requirements to propose sustainable solutions in ServiceNow.
  • Complete other duties as assigned.

REQUIRED QUALIFICATIONS:
Knowledge of:
  • ITIL Concepts
  • Agile/Scrum
  • Experience developing, updating, and interpreting JavaScript on the ServiceNow platform.
  • Advanced scripting experience
  • In depth knowledge of development on the ServiceNow Platform, including client and server scripting, ServiceNow REST API, and custom widget development in Service Portal.
  • Knowledge of ServiceNow development and configuration best practices.
  • Knowledge of ServiceNow database hierarchies and design.
  • Experience with development, customization, and administration of multiple components of ServiceNow.
  • Working knowledge of HTML, CSS & Power shell.

Ability to:
  • Effectively manage multiple projects concurrently while maintaining a high level of attention to detail on each project.
  • Adaptable to change and able to work independently and as part of a team.
  • Strong problem analysis skills to include the use of mathematical concepts to validate results.
  • Strong analytical skills with the ability to collect, organize, disseminate, and present significant amounts of information with an attention to detail and accuracy.
  • Clear and concise communication with superior written and verbal communication skills.
  • Ability to interact with all levels of internal and external business partners.
  • Manage and prioritize work effectively with minimal supervision.

Education and/or Experience:
  • BS degree in Information Technology/Computer Science or equivalent combination of education and experience.
  • 3-5 years of demonstrated experience in ServiceNow development, configuration and administration or related field.

PREFERRED QUALIFICATIONS: (Additional qualifications that may make a person even more effective in the role, but are not required for consideration)
  • ITIL Certified
  • ServiceNow Certified System Administrator - Strongly Preferred
  • ServiceNow Certified Developer - Strongly Preferred

About the Team
NMDP offers regular, full-time employees medical, dental, vision, life and disability, accident/critical illness/hospital, well-being, legal, identity theft and pet benefits. Retirement, paid time off/holidays, leave and incentive plans are also offered to eligible employees. Please reference this link for more information: NMDP Benefit Information

Apply