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Service Management Engineer Jobs (NOW HIRING)

Southern Company

Vulnerability Engineer

Atlanta, GA · On-site

Endpoint Security & Vulnerability Management Engineer Please note: As per current corporate policy ... Service Management and is focused on reducing enterprise cyber risk through vulnerability ...

Henry Ford Health

Management Engineer

Jackson, MI

We offer a full continuum of services from primary and preventative care to complex and specialty ... Role Overview As a Management Engineer, you'll lead and facilitate improvement initiatives across ...

New

Nokia

Service Management L2 Engineer

VA · Remote

The Service Management L2 Specialist / Resident Engineer plays a critical role in maintaining and improving service delivery for Nokia customers. They monitor service levels, analyze incidents ...

SAIC

Service Management System Engineer

Washington, DC · On-site

$120K - $160K/yr

Engineering and Sciences Subcategory: Systems Engineer Schedule: Full-Time Shift: Day Job Travel ... management of IT infrastructure - including servers, cloud services, networks, applications, and ...

ResolveSoft Inc

Be Seen First

Service Management Lead

Philadelphia, PA · On-site

$90K - $100K/yr

As a key collaborative leader, you will work across engineering, operations, the service desk, and ... Service Management & Process Oversight ● Oversee IT support services and related ITIL processes ...

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Service Management Engineer information

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How much do service management engineer jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for service management engineer in the United States is $40.43, according to ZipRecruiter salary data. Most workers in this role earn between $32.21 and $45.67 per hour, depending on experience, location, and employer.

What is the difference between Service Management Engineer vs Network Operations Center (NOC) Technician?

AspectService Management EngineerNOC Technician
CredentialsITIL certification, relevant technical certificationsNetwork certifications (e.g., CCNA), technical training
Work EnvironmentIT service management, client-facing, office or remoteNetwork monitoring centers, 24/7 shifts, on-site or remote
Employer & IndustryIT service providers, telecom, enterprise ITTelecom, internet service providers, large enterprise networks

Service Management Engineers focus on managing IT services, ensuring service quality, and coordinating between teams, often with a focus on processes and client needs. NOC Technicians primarily monitor network health, troubleshoot connectivity issues, and maintain network infrastructure. While both roles require technical skills and certifications, Service Management Engineers emphasize service delivery and process management, whereas NOC Technicians concentrate on network operations and troubleshooting.

Is a Service Management Engineer a good career?

A Service Management Engineer is a valuable role focused on overseeing IT service delivery, process improvement, and customer satisfaction. It often requires strong communication skills, knowledge of ITIL frameworks, and certifications such as ITIL or COBIT. The role offers opportunities for career growth in IT operations and service management fields.

What cities are hiring for Service Management Engineer jobs?

Cities with the most Service Management Engineer job openings:

What states have the most Service Management Engineer jobs?

States with the most job openings for Service Management Engineer jobs include:

What are popular job titles related to Service Management Engineer jobs?

For Service Management Engineer jobs, the most frequently searched job titles are:

Infographic showing various Service Management Engineer job openings in the United States as of September 2026, with employment types broken down into 100% Full Time. Highlights an 87% In-person, and 13% Remote job distribution, with an average salary of $84,089 per year, or $40.4 per hour.

Service Management Engineer 3

Scottsdale, AZ • On-site

Choice Hotels International, Inc.
Traveler Accommodation • 1 - 5K employees
Learn more about Choice Hotels International, Inc.external

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 14 days ago

Job description

** This role is not eligible for sponsorship AND is four days onsite hybrid at our N. Scottsdale office **
Who are we looking for?
Choice Hotels, one of the world's largest lodging franchisors, has an exciting new opportunity as a Service Management Engineer 3 on the IT Risk Management team.
The Service Management Engineer 3 will support the implementation and maintenance of key IT Systems including ServiceNow and related components (e.g., business rules, screen tailoring, workflow administration, reporting, data imports, service catalog development, custom scripting, and third-party software integrations) for Choice Hotels.
This role is primarily a development-based role focused on innovation, continuous improvement, and new functionality, with some system administration required based upon customer demand. The Service Management Engineer 3 is accountable for their work product as well as their actions, will take initiative, and practice proactive communication within a collaborative IT and Business environment.
If you are a collaborative and self-driven engineer who thrives in fast-paced environments, while managing multiple priorities, we invite you to apply today and #MakeItYourChoice.
Your Responsibilities
Development Duties:
  • Key contributor in the design, development, implementation, and support of the ServiceNow platform.
  • Owns release level estimation for less complex development activities and assists in estimating release level of effort for complex development activities.
  • Takes ownership of medium to complex business requirements and works them to completion.
  • Reviews opportunities for process enhancements and recommends potential solutions.
  • Identifies and recommends ideas for improvements within the tool, process, and metrics.
  • Contributes to ensuring compliance with regulatory standards.
  • Promotes a continuous quality improvement culture to enhance the services provided to all customers.
  • Builds and maintains relationships with key stakeholders and customers by demonstrating positive attitudes and actions through a display of courtesy, congeniality, cooperation, initiative, sensitivity, and professionalism.
  • Ensures tools are designed and implemented based on industry best practices and in accordance with Choice standards and challenges standards when appropriate.

Support Duties:
  • Drives incident resolution, as needed.
  • Shares knowledge with peers and junior team members. This may include:
    • Version upgrades activities.
    • System performance issues.
    • Responding to and resolving system outages.
  • Communicating maintenance activities to impacted stakeholders/teams.

Administrative Duties:
  • Maintains adequate tool/system documentation.
  • Suggests improvements based upon industry trends and strategies.
  • Participates in planning and implementation meetings.

Your Experience, Skills & Competencies
  • • Bachelor of Science or equivalent experience required.
    • Minimum of five years of ServiceNow development experience.
  • Excellent analytical and problem-solving skills to effectively evaluate information and data to make decisions.
  • Excellent knowledge of design, coding, testing methodologies, and debugging procedures.
  • Excellent oral and written communication skills to effectively communicate information to audiences at all levels of the organization, stakeholders, as well as provide end-user documentation and self-help solutions.
  • Excellent interpersonal skills necessary to interact effectively with management, engineers, administrators, and business partners.
  • Able to work under pressure and balance workload to make measurable progress on multiple high priority projects.
  • Able to work both independently, as well as collaboratively, in achieving results within established timeframes with minimal supervision.
  • Ability to manage and prioritize multiple assignments supporting business as usual, user request, as well as special projects.
  • Ability to collaborate at a high level with others and actively incorporate their input.
  • Additional preferred skills:
    • Strong knowledge of computer languages, including but not limited to JavaScript, Angular, Python, SQL, and HTML.
    • REST API experience, including JSON and credentials configuration.
    • Familiarity with the AWS cloud environment, including Lambda.

Choice prioritizes our associate wellbeing by offering a comprehensive benefits program that is both competitive and flexible to help you achieve your wellbeing goals - here are just a few:
  • Competitive compensation and benefits, including medical, dental, and vision coverage
  • Leave and paid time-off for holidays, vacation, personal, family, volunteer, sick, jury duty, bereavement, military, and religious observance
  • Financial benefits for retirement and health savings
  • Employee recognition programs
  • Discounts at Choice hotels worldwide

About Choice
Choice Hotels International, Inc. (NYSE: CHH), is one of the largest lodging franchisors in the world. With 7,500 hotels in 45+ countries and territories, we offer a range of high-quality lodging options in the upper upscale, upper midscale, midscale, extended stay, and economy segments. We're the hotel company for those who choose to bet on themselves - the striver, the dreamer, the entrepreneur - because that's who we are, too.
At Choice, we are united by the simple belief that tomorrow will be even better than today - for associates, our company, and our franchisees. At our worldwide corporate headquarters in North Bethesda, Maryland, at our technology center in Scottsdale, Arizona, and through our associates around the globe, every voice is heard and every idea is listened to, no matter what area of the company they come from. We are united in supporting the entrepreneurial dreams of our thousands of franchise owners, which propels us forward - giving our work at Choice a purpose larger than our business.
Our corporate office locations:
North Bethesda, MD - Located at Pike & Rose, our worldwide headquarters is less than 15 miles from Washington, D.C., one block away from the North Bethesda Metro station, with easy access to I-495, complimentary parking, electronic charging stations, restaurants and retail.
Scottsdale, AZ - Located at the northwest corner of Loop 101, the Scottsdale office is home to our technology, eCommerce and customer service organizations, with easy access to complimentary parking, electronic charging stations, restaurants and retail.
Minneapolis, MN - Select roles are based in our Minneapolis office on Highway 394, near the intersection with Highway 100, only five minutes from downtown.
Field/Remote - Select roles designated as field/remote will require associates to work from a home office, connecting virtually with Choice team members and leadership on Zoom, with possible required travel depending on the role.
Choice's Cultural Values
Welcome and Respect Everyone | Be Bold | Be Quick | Listen | Be Curious | Show Integrity
Choice's Leadership Principles
Act with Intention | Lead with Authenticity | Grow & Deliver

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