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Service Management Analyst Jobs in Wisconsin (NOW HIRING)

Southern Methodist University

WI · On-site

$65 - $90/hr

- Slate CRM Analyst (HR Title: Dept Business Systems Analyst II) (DIV00000241) Slate CRM Analyst (HR ... service, international study and innovative programs. SMU is data driven, and its powerful ...

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Ducommun

Program Manager Analyst

Appleton, WI · On-site

Program Manager Analyst Supports the Program Manager and oversees assigned programsand customers to ... management, are key talents. * Detail oriented, positive friendly customer service are key ...

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Service Management Analyst information

See Wisconsin salary details

$43.4K

$85.8K

$133.2K

How much do service management analyst jobs pay per year?

As of Sep 3, 2026, the average yearly pay for service management analyst in Wisconsin is $85,755.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,600.00 and $103,000.00 per year, depending on experience, location, and employer.

What does a service management analyst do?

A Service Management Analyst is responsible for overseeing and improving IT service delivery within an organization. They monitor service performance, analyze data to identify trends or issues, and work to optimize processes related to IT services. Their duties often include incident management, problem resolution, process documentation, and ensuring compliance with service level agreements (SLAs). By collaborating with IT teams and stakeholders, they help enhance the overall efficiency and reliability of IT services.

How does a service management analyst typically collaborate with other IT and business teams to improve service delivery?

Service Management Analysts often serve as a bridge between IT departments and business units, working closely with both to identify service inefficiencies and recommend improvements. They regularly facilitate meetings, gather feedback from end users, and coordinate with technical teams to implement process enhancements. Effective communication and stakeholder management are crucial, as Analysts must translate business requirements into actionable IT solutions while ensuring alignment with broader organizational goals. This role often requires juggling multiple projects and adapting to changing priorities, making collaboration skills essential for success.

What are the key skills and qualifications needed to thrive as a service management analyst, and why are they important?

To thrive as a Service Management Analyst, you need a solid understanding of IT service management principles, analytical skills, and typically a degree in information technology or a related field. Familiarity with ITIL frameworks, ticketing systems (like ServiceNow or Jira), and relevant certifications such as ITIL Foundation are highly valued. Strong communication, problem-solving, and customer service skills help analysts excel in cross-functional teams and client interactions. These abilities ensure efficient incident resolution, continuous service improvement, and high customer satisfaction in IT environments.

What are popular job titles related to Service Management Analyst jobs in Wisconsin?

For Service Management Analyst jobs in Wisconsin, the most frequently searched job titles are:

What job categories do people searching Service Management Analyst jobs in Wisconsin look for?

The top searched job categories for Service Management Analyst jobs in Wisconsin are:

What cities in Wisconsin are hiring for Service Management Analyst jobs?

Cities in Wisconsin with the most Service Management Analyst job openings:

Service Management Analyst jobs near you
Infographic showing various Service Management Analyst job openings in Wisconsin as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 18% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $85,755 per year, or $41.2 per hour.

Senior Risk Management Analyst

Menasha Corporation

Neenah, WI • On-site

Full-time

Re-posted 20 days ago

Job description

Menasha Corporation Employees, please log-in to your Workday account to apply for positions.
ABOUT US (AND OUR EXCITING FUTURE)
Menasha Corporation is all about possibilities. Our two businesses, Menasha Packaging and ORBIS Corporation, are leaders in their industries, providing corrugated and plastic packaging products and related services to major global companies.
Our employees make the difference, proving that great ideas, collaboration and quality turn possibilities into success. Working at Menasha Corporation means that your insights provide cutting-edge solutions for our customers. If you like to make things happen and are passionate about what you do, you're going to want to be here.
Join us and become part of the power behind possible.
About The Opportunity
Senior Risk Management Analyst
Responsibilities / Success Factors:
  • Assist with the development of risk management tools, practices, and policies to analyze, report, and manage risks
  • Assist the Director, Risk Management & Insurance with reporting, administering and tracking of property, auto and general liability claims to insurance carriers
  • Actively participate in workers compensation claim reviews
  • Compile and distribute monthly workers compensation loss runs to businesses
  • Assist the Director, Risk Management & Insurance with forecasting and budgeting annual insurance cost
  • Assist the Director, Risk Management & Insurance with annual actuarial analysis and workers compensation reserve adjustment
  • Assist the Director, Risk Management & Insurance and insurance broker in evaluating contract terms against Menasha's insurance program and requirements
  • Assist the Director, Risk Management & Insurance to review third party certificates of insurance against Menasha's requirements
  • Assist with tracking and managing FM Global engineering recommendations
  • Process insurance premium and retained loss payments
  • Manage third party risk management system access and usage
  • Collect, compile and report renewal exposures and allocate cost of risk
  • Work with insurance partners to complete required state-specific reporting and audits
  • Manage Risk Management SharePoint pages, including annual risk review updates
  • Maintain active location listing and as needed, report location changes to the broker and workers' compensation carrier

Qualifications / Skills Required:
  • Bachelor's degree, preferably with area of study in risk management, business or finance
  • Five years of experience in risk management, business or finance (preferred)
  • CRM, ARM or equivalent certification (preferred)

Competencies:
  • Strategic thinking and approach to problem solving
  • Ability to interact and communicate effectively with many levels of the organization
  • Ability to handle multiple demands and competing priorities
  • Project management skills
  • Significant experience with Microsoft products including Excel, Word, and PowerPoint
  • Strong analytical and quantitative analysis skills
  • Excellent communication skills and business professionalism
  • Strong attention to detail
  • Strong interpersonal skills and ability to work in a team environment

Working Conditions:
  • Occasional travel may be required

Two companies, one vision.
Menasha Corporation consists of two companies that are leading the way to a sustainable future with packaging and supply chain solutions. Founded in 1849 and headquartered in Neenah, Wisconsin, we employ over 7,500 employees in 112 facilities in North America and Europe.
Our companies are leading corrugated and plastic packaging manufacturers and supply chain solution providers. Our Menasha Packaging Company is the largest independent provider of packaging and supply chain service solutions in North America, designing, printing, and fulfilling graphic packaging, display and merchandising solutions for over 1,800 brands, both in-store and online.
Our ORBIS business believes there is a better way to optimize today's supply chains, with reusable packaging products and services. Reusable containers, pallets, dunnage, bulk systems and metal racks improve the flow product all along the supply chain to reduce costs, enhance profitability and add sustainability.
Our products and services are used by global, name-brand companies in the food, beverage, health and beauty, over-the-counter pharmaceutical, industrial, automotive, and electronics industries.
Come build an exciting, rewarding career with us, where you'll have opportunities to grow.
The possibilities are endless. The power is yours!
Menasha Corporation and its subsidiaries and affiliates are equal opportunity employers. All qualified applicants will be provided with equal employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or genetic information.

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